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Reviews of Cotton Beach Resort - Tweed Coast Holidays

4.5 out of 5
Cotton Beach Resort - Tweed Coast Holidays
685 Casuarina Way (Cnr Celerywood Dr), Casuarina, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 78 out of 152 reviews" "
Rating 8 - Good. 50 out of 152 reviews" "
Rating 6 - Okay. 16 out of 152 reviews" "
Rating 4 - Poor. 7 out of 152 reviews" "
Rating 2 - Terrible. 1 out of 152 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Good location. Close to the beach. Short drive to shops and restaurants.
Stayed 5 nights in Feb 2024

6/10 Okay

David

Stayed 3 nights in Feb 2023
Response from Author on Jan 25, 2024
Thank you for staying and happy you enjoyed your time.

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 6 nights in Dec 2022

10/10 Excellent

Mark

Stayed 2 nights in Aug 2022

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Quiet area, allowed the natural sounds of the bird life and roar of the ocean to set a scene of relaxation and calmness.. perfect getaway location
Stayed 2 nights in Apr 2022

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and surrounds were well maintained and beautiful lush gardens
Stayed 2 nights in Jan 2022

4/10 Poor

John

Travelled with family
Liked: Cleanliness
The property does not cater to tourists as the the property is a residence facility. Tourists are not made to feel welcome. There are an insane amount of bylaws that are plastered all over the property and in your face from the point of check in. Our property did not have a bbq facility which was rather unfortunate for the ridiculous amount we paid for 3 nights. Further the property is rather isolated. You will require a car if staying in this area.
Stayed 3 nights in Dec 2021

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No-one onsite regularly to seek assistance with. No ‘front’ desk
Stayed 2 nights in Dec 2021

8/10 Good

Rosie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday bubble trip
Great place, felt private, nice plunge pool & easy access to main pool.. Very good value for 3 bed apart.. Greek restaurant fantastic
Stayed 1 night in Nov 2021
Response from Tammy on Nov 27, 2021
Thank you Rosie, Very Happy to hear you enjoyed your Birthday stay. Kind Regards Tammy

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely unit, big balcony and a rooftop terrace. Perfect position, right on the beach, though no beach views . Unit has everything you would need. Very quiet. Would definitely return
Stayed 2 nights in Nov 2021
Response from Reservations on Nov 16, 2021
Thank you for your review Lesley. Its great to know that you enjoyed your stay and the apartment was perfect for you. I hope we see you again. Kind Regards Tammy

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities for our family of 6. Heaps of room and place was very clean. Property manager was easy to deal with and very accommodating. Highly recommend.
Stayed 1 night in Sep 2021
Response from Reservations on Nov 16, 2021
Hi Sonia, Thank you for your feed back. It was lovely to host your family & wonderful to hear that it was suitable for your family. Kind Regards Tammy

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Liked big deep bathtub. Liked big balcony. Liked smart tv. Loved the firm mattress. Liked the leather lounge. Liked the free wifi. Disliked having to clean wine glasses.
Stayed 2 nights in Jul 2021
Response from Reservations on Jul 6, 2021
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay with family
Stayed 3 nights in Apr 2021
Response from Reservations on May 30, 2021
Thank you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having our own private pool on our balcony was great for the kids.
Stayed 1 night in Sep 2020
Response from Tammy on Sep 22, 2020
The plunge pool apartments are a very popular choice for families with young children. I am happy you enjoyed your stay and please to hear the kids loved the pool.

10/10 Excellent

Vishal, Sydney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Wife and kids loved our stay, room was clean with plunge pool right on our balcony. You can hear the waves at night with 2 mins wake to the beach. We plan to go back on our next break.
Stayed 4 nights in Jul 2020
Response from Tammy on Jul 21, 2020
Thank you for your review Vishal, l look forward to Having you stay again soon. And yes the plunge pools are a great addition to the apartments and a very popular choice of our guests. Kind regards Tammy

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable in Casuarina
The apartment was clean, spacious and comfortable. Fixtures and appliances were great, shower was really powerful. Free secure parking under the building. Very quiet considering it is peak season, and convenient for Cabarita Beach with its shops and restaurants.
Stayed 2 nights in Jan 2020

10/10 Excellent

Danielle, Springfield Lakes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool, the unit. Poor mobile coverage which when you are on holidays is a plus
Stayed 7 nights in Jan 2020

8/10 Good

ANSSI

Liked: Room comfort
Disliked: Cleanliness
Cotton beach visit
We love the location and have stayed there before too. The beds were really confortable and we loved the big table and nice furniture at the balcony. Towels and bed clothes were enough and we were happy for the dishwasher, washmachine and dryer. We missed proper cleaning tools for the floor as we stayed for two weeks and would have liked to clean once in a while. Unfortunately, this time there was a bad smell in the plumbing both in kitchen and bathroom. One of the main badroom sinks was plugged and water didn't go down well. The fridge leaked much water inside and even out on the floor. We had to be careful that our food wouldn't get wet of the dirty water. Sofas, carpet and Windows were dirty. We payed much more than our friends for the same size room and didn't have free wifi.
Stayed 15 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the big bath and roof top. Modern facilities and a large kitchen.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay on quiet beach.
Great size apartment in wonderful location. Lovely pool and landscape. Good size bedrooms. Black Oak restaurant in the building, serves breakfast through to dinner too.
Stayed 1 night in Apr 2019
Response from Reservations on May 15, 2019
Thank you for taking the time to provide a review. Glad to hear you had a wonderful stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Reservations on May 15, 2019
Thank you for staying with us, I hope we see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the location and being a quieter spot. Apartment size was good and the balcony nice and private. Great being able to walk out the back gate for the beach. The mattras in the main bedroom was very uncomfortable, no hairdryer, very limited items in kitchen cupboard. Extremely poor internect connection.
Stayed 4 nights in Apr 2019

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter holiday
Our apartment was spacious,clean and comfortable. Cotton Beach is between Cabarita and Casuarina where there are good shops and cafes etc, although there is not a lot within quick walking distance from the resort so a car is needed. Also key collection is away from the resort but was easy to access and directions were clear. Feedback was given about a few extras that the apartment needs; coathangers, bottle opener (we donated one), face cloths in bathrooms and spare tea towels. Otherwise our stay was very enjoyable and the off-site staff were friendly.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor of the apartment and the facilities available as wellas the location and proximity to the beach.
Stayed 1 night in Feb 2019
Response from Reservations on May 15, 2019
Thank you for your review, we hope to see you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Totally unacceptable to receive email on the day before arrival advising that check-in was at a remote location 15kms from the property. Although property was clearly booked far less than full occupancy request for upper level apartment was completely disregarded, despite managers website clearly specifying that this class of accommodation included a choice between ground floor and top floor.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Adam, Coorparoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot and very comfortable. Great onsite facilities.
Stayed 3 nights in Jan 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a 3 bedroom apartment that had its own plunge pool. The plunge pool was perfect for our 2 kids to play in. The main pool was only a throw away and the grounds were immaculate. The facilities in the apartment were great. Great cafe on the doorstep of the apartment. Overall a fantastic relaxing family holiday.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cotton Beach Resort as it’s close to the beach shops ,beautiful restaurants. The appartments are spacious and s nice quite spout for a relaxing holiday
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we’d stayed longer.
Wonderful accommodation. Beautiful beach. Highly recommend! Personal splash pool was a highlight!
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
It is not a resort. It is mainly permanent residents who complain about the guests. Inconsistent signage about the rules of the complex. No upfront warning about the complex rules. No onsite managers to assist guests, only onsite assistance is for permanent residents.
Stayed 7 nights in Dec 2018

6/10 Okay

Anna D.

Place and location are lovely but
Apartment is well appointed. Location is good. Restaurant downstairs is lovely, good service, decent prices and food. You have to check in 10 mins away and then drive to apartment. Very complex access details from car park to unit. No phone reception and NO WIFI available. Unit wasn’t very clean. One Toilet was broken and did not flush. There was no one available to help after hours unless it was an emergency. You have to wash and put away dishes before leaving to avoid fee. Overall not super customer friendly experience but again the unit and amenities are lovely.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family birthday celebration
The property met all our expectations for a relaxing family birthday celebration and was exactly as advertised.
Stayed 2 nights in Sep 2018

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth going
Been before that’s way I went again top location all facilities are very close will go again love it.
Stayed 2 nights in Aug 2018

10/10 Excellent

Gemma, Brisbane, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful accommodation close to beach
Lovely apartment and delicious food available at the restaurant on site. Wish we could have stayed longer!
Stayed 1 night in Aug 2018

10/10 Excellent

Emily, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Family Holiday
We booked last minute here, everything was in perfection condition. It was very high quality for the price. The only thing I could comment was the dishwasher didn’t work and our bed wasn’t very comfortable. But it wouldn’t stop me from coming back! It had a beautiful outlook and backed on to the beach, so much so you could hear the ocean!
Stayed 1 night in Aug 2018

6/10 Okay

Robert, Melbourne

Disliked: Cleanliness, property conditions & facilities
Cotton Beach Apartment 59
Quiet place to restore the batteries. Couples can enjoy the area. Walking boardwalks along beach front. Beach great to swim.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely spot
Apartment was comfortable, quiet and close to the beach. Calling it a resort was a bit misleading as there was no front desk to check in which you would expect if you called it a resort. However everything was great. Hired a car as you really need one to get around. In between Tweed and Caborita. Not a lot of taxis or Uber's around, nor public transport. Cafe there was amazing!
Stayed 7 nights in Jun 2018

8/10 Good

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice large rooms Clean Only an overnight stay so didn’t get the use of the facilities:(
Stayed 1 night in Apr 2018
Response from Ilana on Jun 28, 2018
Hi Kerrie, Thank you so much for your feed back! We are so glad you enjoyed your stay. We look hope to see you again in the future. Kind Regards, Ilana, Reservations.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2018
Response from reservations on May 14, 2018
Thank you for your feed back

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Average Stay
The room was a nice room, but for the cost, it was very disappointing. I personally found that it was too remote from the things that I was doing. The room itself was nice.
Stayed 6 nights in Apr 2018
Response from Tammy on Apr 26, 2018
Thank you for taking the time to review your stay at Cotton Beach. I am happy to hear that you were happy with your room. I am sorry that the accommodation wasn't closer to the things you were doing whilst staying with us. I do hope we see you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Tammy on Apr 26, 2018
Hi Paul, Thank you for taking the time to review your stay at Cotton Beach Resort. We look forward to seeing you again.

8/10 Good

Tim, Nailsworth, Gloucestershire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week of tranquility
It was peaceful, relaxing and pleasantly quiet. The distance to the Beach was great, the surrounding tree line area was excellent as it helped to keep the wind at a distance. Lovely walks to either supermarket. Just loved the whole experience.
Stayed 7 nights in Feb 2018
Response from Tammy on Apr 26, 2018
Hi Tim, Thank you for taking the time to give feed back on your stay at Cotton Beach its much appreciated. It is a lovely peaceful part of the coast, quite the hidden gem :)

10/10 Excellent

N, QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with private plunge pool!
It was so wonderful to stay 3 bedroom with private pool.
Stayed 2 nights in Mar 2018
Response from Tammy on Apr 26, 2018
Glad you enjoyed your stay in one of our plunge pool apartments, they certainly are a great way to spend a relaxing holiday.