Interior

Reviews of Hotel Rainha D. Amelia, Arts & Leisure

4 out of 5
Hotel Rainha D. Amelia, Arts & Leisure
Rua de Santiago, 15, Castelo Branco

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 90 reviews" "
Rating 8 - Good. 43 out of 90 reviews" "
Rating 6 - Okay. 8 out of 90 reviews" "
Rating 4 - Poor. 4 out of 90 reviews" "
Rating 2 - Terrible. 0 out of 90 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

SUNNY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Stayed 2 nights.comfortable and clean.
Stayed 2 nights in Oct 2023

6/10 Okay

Steven, FALLBROOK

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was friendly and the hotel is clean. However, this is certainly not a 4 star hotel. The room furnishing is worn, the bed is very uncomfortable, the a/c system is archaic and the bathroom is sub-standard.
Stayed 3 nights in Sep 2023

6/10 Okay

MariaDaLuz

Stayed 1 night in Oct 2022

6/10 Okay

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too far out of town
The hotel was too far from anything in town to make it any more than adequate
Stayed 1 night in Sep 2022
Response from Front Office and Public Relations Department on Oct 5, 2022
Dear Guest,Thank you for your presence at our property. Regarding your comment, we inform you that we are located at the center of the city and it is possible to walk to the historical points of the city. Looking forward to hear from you. Best Regards,

6/10 Okay

Rogan

Stayed 1 night in Sep 2020

10/10 Excellent

Jose, Durham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean. Pleasant and friendly staff
Stayed 1 night in Mar 2020

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained room and place. Breakfast ok but somewhat limited. Convenient location at walking distance to the city center. Parking free in garage underneath the hotel as long as space available.
Stayed 2 nights in Dec 2019

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very comfortable. We enjoyed the stay!
Stayed 1 night in Oct 2019

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Sep 2019

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town-centre position
Great location with parking, room had everything to hand,including a pair of scales in the bathroom, first time I've weighed myself for months!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good location, beds a bit hard, and pillows soft. Good dinner in the restaurant, only stayed 1 night.
Stayed 1 night in Jun 2019
Response from AntCarvalho - Assistente de Direcção on Jul 22, 2019
Dear Guest., Thank you for your presence in our hotel. Hope to see you soon. Best Regards, AntCarvalho - Assistente de Direcção

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good stay , nice hotel
Stayed 1 night in Jun 2019
Response from AntCarvalho - Assistente de Direcção on Jul 22, 2019
Dear Dan., Thank you for your presence in our hotel. Hope to see you soon. Best Regards, AntCarvalho - Assistente de Direcção

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful gem in the heart of town with incredible staff, impeccable service, cleanliness. Highly recommend a trip!
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in the centre of town. Clean and pleasant.
Stayed 1 night in Oct 2018

10/10 Excellent

Steve

Very warm and friendly and helpful receptionist good parking , good breakfast and excellent location clean rooms
Stayed 1 night in Sep 2018
Response from AntCarvalho - Assistente de Direcção on Sep 18, 2018
Dear Steven, Thank you for your presence in our hotel. Looking forward to hear from you. Best Regards, AntCarvalho - Assistente de Direcção

8/10 Good

Heather

Liked: Cleanliness, staff & service
Clean and central
We stayed as we went to a wedding which was nearby. Clean hotel with good breakfast buffet. A bit dated but best place to stay in Castelo Branco.
Stayed 3 nights in Jul 2018
Response from AntCarvarlho - Assistente de Direcção on Sep 18, 2018
Dear Heather Thank you for your presence in our hotel. Looking forward to hear from you. Best Regards, AntCarvalho - Assistente de Direcção

10/10 Excellent

Suze, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Near bus and train stations if using public transport, but also near the centre. Superb value for money. Room was good size,with comfy bed ang good shower. Couldn’t ask for more.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staf. Good value for money and would recommend
Stayed 1 night in May 2018

8/10 Good

Jim

Liked: Cleanliness, staff & service, room comfort
Not the best but ok
Very welcoming receptionist. The hotel was smallish and clean but the view from the room was the back of apartment blocks (not nice) the town itself was nice and only a 5 min walk
Stayed 1 night in May 2018

10/10 Excellent

Beau, American who lives in Lisbon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia was only problem
When I purchased the room on Expedia, it stated that it came with breakfast. When I got to the hotel they told me it was not included, and I know for a fact I chose it that way. After contacting Expedia they told me there was nothing they could do :-) the hotel staff gave us free breakfast and said it’s not the first time at that Expedia has done this to their guests, something fails in the transfer of information, i.e. breakfast. Great Hotel, definitely look forward to staying there again!
Stayed 2 nights in Nov 2017
Response from AntCarvalho - Assistente de Direcção on Dec 13, 2017
Dear Guest, Thank you for your presence in our hotel. We are glad that we could provide a good service and quality. You are always welcome to return for a pleasant stay. Looking forward to hear from you in the future. Best Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel for convenience only
After travelling for three weeks, this Hotel was easily the most disappointing place that we stayed. The receptionist at the Hotel was certainly not welcoming and if we had not already paid to stay, we would have considered going elsewhere. We had a problem with check-in (not the fault of the Hotel or ourselves but with the booking Agent) but the receptionist was condescending and very unhelpful. Definitely in the wrong job of customer service! Our attempt at obtaining a drink from the Hotel bar that night was a joke - there was no-one serving at the bar so we asked the Hotel receptionist (different to the one above) to find someone. Ten minutes later we had to give up and went back to our room, without having been served or even acknowledged! Breakfast was also a huge disappointment - the lady in the breakfast room could barely raise a smile. The choice and variety of food was also disappointing. We have stayed 23 consecutive nights in Hotels on this holiday - this was our last night and by far the worst experience - mainly down to the negativity of the staff and their lack of focus on customer service. I would definitely not recommend a stay in this Hotel.
Stayed 1 night in Sep 2017
Response from Antcarvalho - General Manager on Nov 11, 2017
Dear Susan Ellis, Thank you for the presence at the Hotel Rainha D. Amelia Arts & Leisure. It was a pleasure to receive you. Our team is made up by excellent professionals who act according to the requirements of the reservation, respecting what is indicated through the request received by the team from Expedia.com, which you were been told by our team at your check-in. Any changes you need to make to your reservation, just contact us and we will promptly respond to your request, which the receptionist did in the case. Looking forward to hear from you. Best regards

10/10 Excellent

Christopher, Southampton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Castelo Branco
Excellent. No other word for it. From the fact that ALL of the staff were so friendly, to the cleanliness of the hotel in general, and the room in particular, to the quality of the meals. Would recommend the Amelia de Rainha to anyone.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bishop Garden
Good directions getting there. Unique experience

10/10 Excellent

Paul, Le Dorat, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On tour
Useful short stop stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the town.
We used the hotel as a stop off point whilst touring through Portugal and Spain. It is well located and sign posted in the town and offers secure off street parking, which I would suggest you use. We had a good meal in the hotel in the evening and a pleasant walk round the old town. A good breakfast was included in our room rate and it was perfectly adequate, with a good choice.

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito confortável. Café da manhã excelente.
Stayed 1 night in Jul 2023

6/10 Okay

Helio

Stayed 2 nights in Aug 2022
Response from Departamento de Alojamento e Relações Públicas on Oct 5, 2022
Estimado hóspede,Gratos pela amável presença na nossa unidade hoteleira. Esperamos poder revê-los num futuro próximo. Com os nossos melhores cumprimentos,

8/10 Good

Filipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Departamento de Alojamento e Relações Públicas on Oct 5, 2022
Estimado hóspede,O nosso agradecimento pela amável presença na nossa Unidade Hoteleira. Foi para nós um prazer recebê-los. Sejam sempre Bem-Vindos.Com os nossos melhores cumprimentos,

10/10 Excellent

Nelson Ivo Moutinho

Stayed 1 night in Aug 2022
Response from Departamento de Alojamento e Relações Públicas on Oct 5, 2022
Estimado hóspede,O nosso agradecimento pela amável presença na nossa Unidade Hoteleira. Foi para nós um prazer recebê-los. Sejam sempre Bem-Vindos.Com os nossos melhores cumprimentos,

8/10 Good

Veronique

Stayed 1 night in Jul 2022

4/10 Poor

FRANCISCO

Stayed 1 night in Jun 2022

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Jul 2021

10/10 Excellent

Fernandes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uma viagem a castelo branco
Hotel com muitas boas condições e uma óptima relação preço/qualidade. Óptimo estacionamento. Refeições a preços e com qualidade muito aceitáveis.
Stayed 1 night in Jul 2021

6/10 Okay

Vitorino

Liked: Cleanliness
Disliked: Staff & service
Falta de simpatia
Péssimo atendimento, quer num primeiro contacto via telefone, quer nos contactos posteriores (check-in e check-out) por parte da recepcionista de serviço nos respetivos momentos. Falta de simpatia e atendimento com trato indiferente/desagradável (ao contrário de camareiras com quem me cruzei e de um rececionista, que foram extremamente prestáveis, com amabilidade). Limpeza geral, boa, comodidades e localização, razoáveis. Relação preço vs. qualidade desajustada. Por esta razão e pela descrição supracitada relativamente à falta de simpatia, não voltarei.
Stayed 1 night in Oct 2020

10/10 Excellent

BRIGITTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

José

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Muy buena situación y parquin gratuito. Hotel recomendable aunque el café del desayuno es bastante malo.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mitigé
Petit déjeuner pas à la hauteur d l établissement différents de fruits en pichet sans indication pas d étiquette pas de jus d orange maison fruits au sirop en conserve en saladiers pas de salade de fruits maison ....Stationnement difficile en pleine ville ou loin de l hôtel
Stayed 1 night in Nov 2019

8/10 Good

Anne B.

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Parkering
Stayed 1 night in Sep 2019

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

H.

Liked: Cleanliness, staff & service, room comfort
Top service, super ontbijt. Out of date decoratie
Mooi hotel. Inrichting kan oppepper gebruiken. Vloerbedekking is niet van deze tijd. Ontbijt super. Verder alles uitstekend. Personeel zeer vriendelijk als overal in Portugal.
Stayed 2 nights in Jun 2019
Response from AntCarvalho - Assistente de Direcção on Jul 22, 2019
Dear H., Thank you for your presence in our hotel. Hope to see you soon. Best Regards, AntCarvalho - Assistente de Direcção

8/10 Good

Pedro Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel simpático
Stayed 1 night in Jun 2019

4/10 Poor

JuanLuis, Jerez de la Frontera

Travelled with partner
Disliked: Amenities, property conditions & facilities
Nos gusto mucho el trato de la camarera del desayuno.
Stayed 1 night in Jun 2019
Response from AntCarvalho - Assistente de Direcção on Jul 22, 2019
Estimado Juan Luis, Su opinion y comentário es muy importante para nosotros. Al indicarnos lo que le gustó sobre su estadía, nos ayuda a ofrecer una mejor experiencia para usted y otros huéspedes. Gracias. AntCarvalho - Assistente de Direcção

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Ottima la posizione. Buona la pulizia e la cortesia del personale.
Stayed 3 nights in May 2019
Response from AntCarvalho - Assistente de Direcção on Jul 22, 2019
Dear Guest, Thank you for your presence in our hotel. Hope to see you soon. Best Regards, AntCarvalho - Assistente de Direcção

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019