All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Team Holiday inn Casper-East on Mar 29, 2024
Greetings Amanda,Thank you for your feedback, we appreciate it.
8/10 Good
BELINDA
Feb 26, 2024
BELINDA
Stayed 1 night in Feb 2024
8/10 Good
James, Cheyenne
Travelled with family, Business traveller
Feb 2, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Standard 3-star hotel. Front desk staff was very nice
James
Stayed 1 night in Jan 2024
Response from Wishing you safe travels the Holiday Inn Team on Feb 5, 2024
Dear James,On behalf of our team at the Holiday Inn, thank you for your review. We sincerely appreciate the time you took to tell us about your stay, and we look forward to the opportunity of welcoming you back again in the future.
Response from The Holiday Inn Team on Dec 27, 2023
Dear Dan, On behalf of our team at the Holiday Inn Casper - East thank you for your review! We sincerely appreciate the time you took to tell us about your stay.We look forward to welcoming you again in the future.Warm Regards,
Dear January,On behalf of our team at the Holiday Inn, thank you for your review. We are sincerely pleased that you enjoyed your stay with us. We are eagerly looking forward to welcoming you back again soon!Wishing you safe travels.
We were very pleased with our stay! It was a clean room. We were able to relax and enjoyed our stay! We will definitely stay here again!
Missi
Stayed 3 nights in Nov 2023
Response from The Holiday Inn Team on Dec 1, 2023
Dear Missi,On behalf of our team at the Holiday Inn Casper - East thank you for your review! Our team is sincerely pleased you enjoyed your stay with us and we look forward to welcoming you again in the future.Wishing you safe travels!
Dear Morgan,On behalf of our team at the Holiday Inn Casper - East, thank you for your review! We are very pleased that you enjoyed your stay with us, and we look forward to welcoming you back again.Wishing you safe travels,
*The ice machine on 3rd floor didn’t work.
*The phone on the nightstand didn’t work.
Richard
Stayed 1 night in Oct 2023
Response from The Holiday Inn Team on Dec 27, 2023
Dear Richard,On behalf of our team at the Holiday Inn Casper - East thank you for your review. We use reviews such as yours to improve our guest's experiences. We hope to welcome you back and showcase that this experience was an exception.Wishing you safe travels,
This hotel has the worse restaurant than I have ever ate at. They couldn’t even make a decent breakfast, dinner even worse.
Emmett
Stayed 2 nights in Oct 2023
Response from The Holiday Inn Team on Dec 27, 2023
Dear Emmett,Thank you for your review, our team uses reviews such as yours to improve our overall guest experiences. We hope to welcome you back again in the future to showcase that your experience was an exception.Wishing you safe travels.
Response from The Holiday Inn Team on Oct 27, 2023
Dear Daniel,On behalf of our team at the Holiday Inn, thank you for your review! We sincerely appreciate the time you took to tell us about your stay, and we look forward to the opportunity of welcoming you again in the future.Warm Regards,
Response from The Holiday Inn Team on Oct 27, 2023
Dear Samantha,On behalf of our team at the Holiday Inn, thank you for your review. We appreciate the time you took to tell us about your stay, and we look forward to welcoming you again in the future.Wishing you safe travels,
8/10 Good
William
Travelled with family
Sep 19, 2023
Clean & great people
William
Stayed 1 night in Sep 2023
Response from The Holiday Inn on Sep 22, 2023
Dear William,On behalf of our team at the Holiday Inn, thank you for your review. We are truly pleased that you enjoyed your stay, and look forward to welcoming you back again in the future!Wishing you safe travels,The Holiday Inn Team
Awesome hotel. Very clean and quiet. Staff were very kind and helpful. Breakfast was not included. There was a nice bar in the lobby. My only complaint was the bed was crazy hard to the point I couldnt sleep very well.
Valerie
Stayed 1 night in Sep 2023
Response from The Holiday Inn Team on Sep 22, 2023
Dear Valerie,On behalf of our team at the Holiday Inn, thank you for your review! We use reviews such as yours to improve our overall guest experience.We look forward to the opportunity of welcoming you back again in the future!
Response from The Holiday Inn Team on Oct 27, 2023
Dear Lisa,On behalf of the Holiday Inn Team thank you for your review. We sincerely appreciate the time you took to tell us about your stay and we look forward to welcoming you again in the future.Warm Regards,
Dear Belinda,On behalf of our team at the Holiday Inn, thank you for your review. We appreciate the time you took to tell us about your stay, and we look forward to welcoming you again in the future.Warm Regards,The Holiday Inn Team
Good stay. The room was very comfortable and I was able to sleep well.
Toshimi
Stayed 1 night in Sep 2023
Response from The Holiday Inn Team on Sep 8, 2023
Dear Toshimi,On behalf of our team here at the Holiday Inn East, thank you for your review! We sincerely appreciate the time you took to tell us about your stay. We look forward to welcoming you back again in the future!Wishing you safe travels!
I needed to check in a little early to get ready for my aunt's memorial service. They were very accommodating! The next morning, I went to use the hair dryer. It didn't work. They immediately brought one up to me. Very helpful staff. I really appreciated both of these gestures.
Verified traveller
Stayed 1 night in Aug 2023
Response from The Holiday Inn Team on Sep 22, 2023
On behalf of our team at the Holiday Inn, thank you for your review! We are extremely pleased that you enjoyed your stay with us, as our staff strives to provide exceptional customer service.
Nice and clean hotel , we didn’t get breakfast as they stopped serving pretty early, dinner was meh
Lisa
Stayed 1 night in Aug 2023
Response from The Holiday Inn Team on Aug 22, 2023
Dear Lisa, On behalf of our team at the Holiday Inn East, thank you for your review! We sincerely appreciate the time you took to tell us about your stay. We look forward to the opportunity of welcoming you back again in the future.Wishing you safe travels,
The staff were all cheerful, kind and professional.
Lesley
Stayed 1 night in Jul 2023
Response from The Holiday Inn on Jul 28, 2023
Dear Lesley,On behalf of our team at the Holiday Inn, thank you for your review! We sincerely appreciate the time you took to tell us about your stay.We look forward to welcoming you again in the future!Wishing you safe travels,The Holiday Inn Team
8/10 Good
Karen
Jul 6, 2023
Karen
Stayed 3 nights in Jul 2023
Response from The Holiday Inn Team on Jul 11, 2023
Dear Karen,On behalf of our team at the Holiday Inn, thank you for your review! We sincerely appreciate the time you took to tell us about your stay.We look forward to welcoming you again in the future!Wishing you safe travels,The Holiday Inn Team
6/10 Okay
James
Jul 3, 2023
James
Stayed 1 night in Jun 2023
Response from The Holiday Inn on Jul 28, 2023
Dear James,On behalf of our team at the Holiday Inn, thank you for your review!We also thank you for choosing to stay with us during your Casper travels.Warm Regards,The Holiday Inn Team
10/10 Excellent
Ryan
Jul 1, 2023
Ryan
Stayed 1 night in Jun 2023
Response from The Holiday Inn on Jul 28, 2023
Dear Ryan,On behalf of or team at the Holiday Inn, thank you for your review! Our team is extremely pleased that you enjoyed your stay with us.We look forward to welcoming you back again in the future.Wishing you safe travels,The Holiday Inn Team
10/10 Excellent
Aaron
Jun 29, 2023
Aaron
Stayed 1 night in Jun 2023
Response from The Holiday Inn on Jul 28, 2023
Dear Aaron,On behalf of our team at the Holiday Inn, thank you for your review! Our team is extremely pleased you enjoyed your stay with us. We look forward to welcoming you again in the future!Wishing you safe travels,The Holiday Inn Team
10/10 Excellent
Juan
Jun 25, 2023
Juan
Stayed 1 night in May 2023
Response from The Holiday Inn Team on Jul 11, 2023
Dear Juan,On behalf of the Holiday Inn Team, thank you for your review! We look forward to the opportunity of welcoming you back again in the future.Warm Regards,
Response from The Holiday Inn Team on Jun 23, 2023
Dear Audra,Our team at the Holiday Inn would like to thank you for your review, and for choosing to stay with us during your travel through Casper!We take our reviews very seriously and use them to help provide a better experience for our guests. We hope for the opportunity of welcoming you back again.Warm Regards,
We were disappointed that the King Room we had reserved at the time of booking online, which was several weeks ago, was not available for the date of arrival. Double Queen room substituted was ok, but not what we wanted.
William
Stayed 1 night in Jun 2023
Response from The Holiday Inn Team on Jun 21, 2023
Dear William,On behalf of our team at the Holiday Inn thank you for your review. We use reviews such as yours to improve our training and overall guest experience. We look forward to the possibility of welcoming you back to the Holiday Inn during future travels.Wishing you safe travels,
Hi Lisa,Our Team at the Holiday Inn East would like to thank you for your review! We use reviews such as this one to improve our guest's experience.We look forward to the opportunity of welcoming you back in the future!Wishing you safe travels,The Holiday Inn Team
The beds were super hard, but the room and facility is very nice.
Dacia
Stayed 1 night in May 2023
Response from The Holiday Inn Team on Jun 16, 2023
Hi Dacia,Our team at the Holiday Inn East would like to thank you for your review. We use our reviews to improve our guest's experiences with us!We look forward to the opportunity of welcoming you again in the future.Warm Regards,The Holiday Inn Team
The dining in the hotel was good. We had an evening meal and breakfast there. The food was good and waitress was friendly and pleasant.
eric
Stayed 1 night in May 2023
Response from The Holiday Inn Team on Jun 16, 2023
Hi Eric,Our team would like to thank you for your review! We strive to provide exceptional customer service and are extremely happy you enjoyed your stay.We look forward to welcoming you back again in the near future.Wishing you safe travels,The Holiday Inn Team
Response from The Holiday Inn Team on Jun 21, 2023
Hi Sandra,Our team at the Holiday Inn East would like to thank you for your review! We appreciate the time you took to tell us about your experience.Our team strives to provide excellent customer service, and we are happy to hear that you had a wonderful experience during your stay.We look forward to the opportunity of welcoming you back again in the future!Wishing you safe travels,
Response from The Holiday Inn Team on Jun 16, 2023
Hi Gabriel,On behalf of our team at the Holiday Inn, thank you for your review! We are extremely pleased that you enjoyed your stay with us, and we look forward to the opportunity of welcoming you back in the future.Wishing you safe travels,The Holiday Inn Team
10/10 Excellent
Frederick
May 14, 2023
Frederick
Stayed 1 night in May 2023
Response from Holiday Inn Team on Jun 16, 2023
Hi Frederick,Our team at the Holiday Inn would like to thank you for your review! We are sincerely pleased you enjoyed your stay with us.We look forward to the opportunity of welcoming you back in the future!Wishing you safe travels!
Response from The Holiday Inn Team on Jun 16, 2023
Hi Gary,Our team at the Holiday Inn would like to thank you for your review! We are sincerely pleased you enjoyed your stay with us.We look forward to the opportunity of welcoming you back in the future!Wishing you safe travels,The Holiday Inn Team
Response from The Holiday Inn Team on Jun 16, 2023
Hi Steven,On behalf of our team at the Holiday Inn, thank you for your review! We use reviews such as yours to improve our overall guest satisfaction. We look forward to the opportunity of welcoming you back again in the future.Wishing you safe travels,The Holiday Inn Team
Hi Jason,Our team at the Holiday Inn would like to thank you for your review! We are sincerely pleased you enjoyed your stay with us.We look forward to the opportunity of welcoming you back in the future!Wishing you safe travels,The Holiday Inn Team
Kaleb at the restaurant was amazing! He was so attentive, friendly, and helpful!
Kristina
Stayed 1 night in Apr 2023
Response from The Holiday Inn Team on Jun 16, 2023
Hi Kristina,Our team at the Holiday Inn would like to thank you for your review! We are certainly lucky to have Kaleb!We look forward to the opportunity of welcoming you back in the future!Best, The Holiday Inn Team
Very accommodating. Facility is always very clean and comfortable
Brett
Stayed 2 nights in Apr 2023
Response from The Holiday Inn Team on Jun 16, 2023
Hi Brett,Our team at the Holiday Inn would like to thank you for your review! We are sincerely pleased you enjoyed your stay with us.We look forward to the opportunity of welcoming you back in the future!Wishing you safe travels,The Holiday Inn Team
Response from The Holdiay Inn Team on Jun 16, 2023
Hi Steve,Our team at the Holiday Inn would like to thank you for your review! We use reviews such as yours to improve our customer service and our guest's overall experience.Thank you again for your review! Wishing you safe travels,The Holiday Inn Team
It was very clean and the employees were helpful and friendly.
Garnet
Stayed 3 nights in Mar 2023
Response from Holiday Inn Casper-East Team on Mar 20, 2023
Thank you Garnet for your feedback! We hope to see you back in the future! Safe Travels
10/10 Excellent
Whitney
Mar 14, 2023
Whitney
Stayed 1 night in Mar 2023
Response from Holiday Inn Casper-East Team on Mar 15, 2023
Whitney thank you for your feedback! We are honored to have met your expectations on your most recent stay with us!
6/10 Okay
Cody
Travelled with family
Mar 12, 2023
Liked: Cleanliness
Property was in need of maintenance for the constant winds in the area. Very noisy hotel.
Cody
Stayed 2 nights in Mar 2023
Response from Holiday Inn Casper-East Team on Mar 13, 2023
Cody thank you for your feedback. We strive daily to meet all our guest expectations, so we apologize if your stay was unpleasant in any way. We hope you do return as our guest in the future!Safe Travels
10/10 Excellent
Mike
Feb 28, 2023
Mike
Stayed 1 night in Feb 2023
Response from Holiday Inn Casper-East Team on Mar 3, 2023
Hello Mike, we would like to thank you for your feedback! Safe Travels!
6/10 Okay
Cynthia
Travelled with family
Feb 27, 2023
Disliked: Property conditions & facilities
The lobby area was very nice. However, the toilet in the ran ran everytime it was flushed so my husband had to keep fixing it.
Cynthia
Stayed 1 night in Feb 2023
Response from Holiday Inn Casper-East Team on Mar 3, 2023
Hello Cynthia I want to thank you for the time in sharing your feedback with us. I do want to apologize for any inconvenience you did experience with us. We strive to deliver the best guest service, we hope to have you back as a guest in the future!