Exterior detail
Check availability

Reviews of Holiday Inn Casper East - Medical Center, an IHG Hotel

3 out of 5
Holiday Inn Casper East - Medical Center, an IHG Hotel
721 Granite Peak Dr, Casper, WY

Reviews

8.8

Excellent

Rating 10 - Excellent. 449 out of 764 reviews" "
Rating 8 - Good. 205 out of 764 reviews" "
Rating 6 - Okay. 59 out of 764 reviews" "
Rating 4 - Poor. 29 out of 764 reviews" "
Rating 2 - Terrible. 22 out of 764 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Janeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team Holiday inn Casper-East on Mar 29, 2024
Greetings Amanda,Thank you for your feedback, we appreciate it.

8/10 Good

BELINDA

Stayed 1 night in Feb 2024

8/10 Good

James, Cheyenne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Standard 3-star hotel. Front desk staff was very nice
Stayed 1 night in Jan 2024
Response from Wishing you safe travels the Holiday Inn Team on Feb 5, 2024
Dear James,On behalf of our team at the Holiday Inn, thank you for your review. We sincerely appreciate the time you took to tell us about your stay, and we look forward to the opportunity of welcoming you back again in the future.

8/10 Good

Michael

Stayed 1 night in Jan 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Holiday Inn Team on Dec 27, 2023
Dear Dan, On behalf of our team at the Holiday Inn Casper - East thank you for your review! We sincerely appreciate the time you took to tell us about your stay.We look forward to welcoming you again in the future.Warm Regards,

10/10 Excellent

January

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional.
Stayed 3 nights in Nov 2023
Response from The Holiday Inn Team on Dec 1, 2023
Dear January,On behalf of our team at the Holiday Inn, thank you for your review. We are sincerely pleased that you enjoyed your stay with us. We are eagerly looking forward to welcoming you back again soon!Wishing you safe travels.

10/10 Excellent

Missi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay!
We were very pleased with our stay! It was a clean room. We were able to relax and enjoyed our stay! We will definitely stay here again!
Stayed 3 nights in Nov 2023
Response from The Holiday Inn Team on Dec 1, 2023
Dear Missi,On behalf of our team at the Holiday Inn Casper - East thank you for your review! Our team is sincerely pleased you enjoyed your stay with us and we look forward to welcoming you again in the future.Wishing you safe travels!

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Nov 2023
Response from The Holiday Inn Team on Dec 1, 2023
Dear Morgan,On behalf of our team at the Holiday Inn Casper - East, thank you for your review! We are very pleased that you enjoyed your stay with us, and we look forward to welcoming you back again.Wishing you safe travels,

6/10 Okay

Richard, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*The ice machine on 3rd floor didn’t work. *The phone on the nightstand didn’t work.
Stayed 1 night in Oct 2023
Response from The Holiday Inn Team on Dec 27, 2023
Dear Richard,On behalf of our team at the Holiday Inn Casper - East thank you for your review. We use reviews such as yours to improve our guest's experiences. We hope to welcome you back and showcase that this experience was an exception.Wishing you safe travels,

6/10 Okay

Emmett, Thornton

Business traveller
Liked: Cleanliness, property conditions & facilities
This hotel has the worse restaurant than I have ever ate at. They couldn’t even make a decent breakfast, dinner even worse.
Stayed 2 nights in Oct 2023
Response from The Holiday Inn Team on Dec 27, 2023
Dear Emmett,Thank you for your review, our team uses reviews such as yours to improve our overall guest experiences. We hope to welcome you back again in the future to showcase that your experience was an exception.Wishing you safe travels.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Oct 2023
Response from The Holiday Inn Team on Oct 27, 2023
Dear Daniel,On behalf of our team at the Holiday Inn, thank you for your review! We sincerely appreciate the time you took to tell us about your stay, and we look forward to the opportunity of welcoming you again in the future.Warm Regards,

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from The Holiday Inn Team on Oct 27, 2023
Dear Samantha,On behalf of our team at the Holiday Inn, thank you for your review. We appreciate the time you took to tell us about your stay, and we look forward to welcoming you again in the future.Wishing you safe travels,

8/10 Good

William

Travelled with family
Clean & great people
Stayed 1 night in Sep 2023
Response from The Holiday Inn on Sep 22, 2023
Dear William,On behalf of our team at the Holiday Inn, thank you for your review. We are truly pleased that you enjoyed your stay, and look forward to welcoming you back again in the future!Wishing you safe travels,The Holiday Inn Team

8/10 Good

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel. Very clean and quiet. Staff were very kind and helpful. Breakfast was not included. There was a nice bar in the lobby. My only complaint was the bed was crazy hard to the point I couldnt sleep very well.
Stayed 1 night in Sep 2023
Response from The Holiday Inn Team on Sep 22, 2023
Dear Valerie,On behalf of our team at the Holiday Inn, thank you for your review! We use reviews such as yours to improve our overall guest experience.We look forward to the opportunity of welcoming you back again in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff very helpful
Stayed 1 night in Sep 2023
Response from The Holiday Inn Team on Oct 27, 2023
Dear Lisa,On behalf of the Holiday Inn Team thank you for your review. We sincerely appreciate the time you took to tell us about your stay and we look forward to welcoming you again in the future.Warm Regards,

10/10 Excellent

BELINDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff exceptionally accomodating
Stayed 1 night in Sep 2023
Response from The Holiday Inn on Oct 27, 2023
Dear Belinda,On behalf of our team at the Holiday Inn, thank you for your review. We appreciate the time you took to tell us about your stay, and we look forward to welcoming you again in the future.Warm Regards,The Holiday Inn Team

10/10 Excellent

Toshimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good stay. The room was very comfortable and I was able to sleep well.
Stayed 1 night in Sep 2023
Response from The Holiday Inn Team on Sep 8, 2023
Dear Toshimi,On behalf of our team here at the Holiday Inn East, thank you for your review! We sincerely appreciate the time you took to tell us about your stay. We look forward to welcoming you back again in the future!Wishing you safe travels!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful!
I needed to check in a little early to get ready for my aunt's memorial service. They were very accommodating! The next morning, I went to use the hair dryer. It didn't work. They immediately brought one up to me. Very helpful staff. I really appreciated both of these gestures.
Stayed 1 night in Aug 2023
Response from The Holiday Inn Team on Sep 22, 2023
On behalf of our team at the Holiday Inn, thank you for your review! We are extremely pleased that you enjoyed your stay with us, as our staff strives to provide exceptional customer service.

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel , we didn’t get breakfast as they stopped serving pretty early, dinner was meh
Stayed 1 night in Aug 2023
Response from The Holiday Inn Team on Aug 22, 2023
Dear Lisa, On behalf of our team at the Holiday Inn East, thank you for your review! We sincerely appreciate the time you took to tell us about your stay. We look forward to the opportunity of welcoming you back again in the future.Wishing you safe travels,

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all cheerful, kind and professional.
Stayed 1 night in Jul 2023
Response from The Holiday Inn on Jul 28, 2023
Dear Lesley,On behalf of our team at the Holiday Inn, thank you for your review! We sincerely appreciate the time you took to tell us about your stay.We look forward to welcoming you again in the future!Wishing you safe travels,The Holiday Inn Team

8/10 Good

Karen

Stayed 3 nights in Jul 2023
Response from The Holiday Inn Team on Jul 11, 2023
Dear Karen,On behalf of our team at the Holiday Inn, thank you for your review! We sincerely appreciate the time you took to tell us about your stay.We look forward to welcoming you again in the future!Wishing you safe travels,The Holiday Inn Team

6/10 Okay

James

Stayed 1 night in Jun 2023
Response from The Holiday Inn on Jul 28, 2023
Dear James,On behalf of our team at the Holiday Inn, thank you for your review!We also thank you for choosing to stay with us during your Casper travels.Warm Regards,The Holiday Inn Team

10/10 Excellent

Ryan

Stayed 1 night in Jun 2023
Response from The Holiday Inn on Jul 28, 2023
Dear Ryan,On behalf of or team at the Holiday Inn, thank you for your review! Our team is extremely pleased that you enjoyed your stay with us.We look forward to welcoming you back again in the future.Wishing you safe travels,The Holiday Inn Team

10/10 Excellent

Aaron

Stayed 1 night in Jun 2023
Response from The Holiday Inn on Jul 28, 2023
Dear Aaron,On behalf of our team at the Holiday Inn, thank you for your review! Our team is extremely pleased you enjoyed your stay with us. We look forward to welcoming you again in the future!Wishing you safe travels,The Holiday Inn Team

10/10 Excellent

Juan

Stayed 1 night in May 2023
Response from The Holiday Inn Team on Jul 11, 2023
Dear Juan,On behalf of the Holiday Inn Team, thank you for your review! We look forward to the opportunity of welcoming you back again in the future.Warm Regards,

6/10 Okay

Audra

Travelled with group
Liked: Cleanliness, property conditions & facilities
Charges for breakfast
Stayed 1 night in Jun 2023
Response from The Holiday Inn Team on Jun 23, 2023
Dear Audra,Our team at the Holiday Inn would like to thank you for your review, and for choosing to stay with us during your travel through Casper!We take our reviews very seriously and use them to help provide a better experience for our guests. We hope for the opportunity of welcoming you back again.Warm Regards,

10/10 Excellent

susan

Stayed 1 night in Jun 2023

4/10 Poor

William

Travelled with group
Liked: Cleanliness, property conditions & facilities
We were disappointed that the King Room we had reserved at the time of booking online, which was several weeks ago, was not available for the date of arrival. Double Queen room substituted was ok, but not what we wanted.
Stayed 1 night in Jun 2023
Response from The Holiday Inn Team on Jun 21, 2023
Dear William,On behalf of our team at the Holiday Inn thank you for your review. We use reviews such as yours to improve our training and overall guest experience. We look forward to the possibility of welcoming you back to the Holiday Inn during future travels.Wishing you safe travels,

10/10 Excellent

Lisa, Tucson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special. Convenient. Quiet.
Stayed 1 night in Jun 2023
Response from Holiday Inn Team on Jun 16, 2023
Hi Lisa,Our Team at the Holiday Inn East would like to thank you for your review! We use reviews such as this one to improve our guest's experience.We look forward to the opportunity of welcoming you back in the future!Wishing you safe travels,The Holiday Inn Team

8/10 Good

Dacia

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were super hard, but the room and facility is very nice.
Stayed 1 night in May 2023
Response from The Holiday Inn Team on Jun 16, 2023
Hi Dacia,Our team at the Holiday Inn East would like to thank you for your review. We use our reviews to improve our guest's experiences with us!We look forward to the opportunity of welcoming you again in the future.Warm Regards,The Holiday Inn Team

8/10 Good

eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining in the hotel was good. We had an evening meal and breakfast there. The food was good and waitress was friendly and pleasant.
Stayed 1 night in May 2023
Response from The Holiday Inn Team on Jun 16, 2023
Hi Eric,Our team would like to thank you for your review! We strive to provide exceptional customer service and are extremely happy you enjoyed your stay.We look forward to welcoming you back again in the near future.Wishing you safe travels,The Holiday Inn Team

10/10 Excellent

Sandra M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient. Clean. Friendly help.
Stayed 1 night in May 2023
Response from The Holiday Inn Team on Jun 21, 2023
Hi Sandra,Our team at the Holiday Inn East would like to thank you for your review! We appreciate the time you took to tell us about your experience.Our team strives to provide excellent customer service, and we are happy to hear that you had a wonderful experience during your stay.We look forward to the opportunity of welcoming you back again in the future!Wishing you safe travels,

10/10 Excellent

Gabriel, Thornton

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in May 2023
Response from The Holiday Inn Team on Jun 16, 2023
Hi Gabriel,On behalf of our team at the Holiday Inn, thank you for your review! We are extremely pleased that you enjoyed your stay with us, and we look forward to the opportunity of welcoming you back in the future.Wishing you safe travels,The Holiday Inn Team

10/10 Excellent

Frederick

Stayed 1 night in May 2023
Response from Holiday Inn Team on Jun 16, 2023
Hi Frederick,Our team at the Holiday Inn would like to thank you for your review! We are sincerely pleased you enjoyed your stay with us.We look forward to the opportunity of welcoming you back in the future!Wishing you safe travels!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from The Holiday Inn Team on Jun 16, 2023
Hi Gary,Our team at the Holiday Inn would like to thank you for your review! We are sincerely pleased you enjoyed your stay with us.We look forward to the opportunity of welcoming you back in the future!Wishing you safe travels,The Holiday Inn Team

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Pillows
Stayed 3 nights in Apr 2023
Response from The Holiday Inn Team on Jun 16, 2023
Hi Steven,On behalf of our team at the Holiday Inn, thank you for your review! We use reviews such as yours to improve our overall guest satisfaction. We look forward to the opportunity of welcoming you back again in the future.Wishing you safe travels,The Holiday Inn Team

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Holiday Inn Team on Jun 16, 2023
Hi Jason,Our team at the Holiday Inn would like to thank you for your review! We are sincerely pleased you enjoyed your stay with us.We look forward to the opportunity of welcoming you back in the future!Wishing you safe travels,The Holiday Inn Team

8/10 Good

Kristina, East Providence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kaleb at the restaurant was amazing! He was so attentive, friendly, and helpful!
Stayed 1 night in Apr 2023
Response from The Holiday Inn Team on Jun 16, 2023
Hi Kristina,Our team at the Holiday Inn would like to thank you for your review! We are certainly lucky to have Kaleb!We look forward to the opportunity of welcoming you back in the future!Best, The Holiday Inn Team

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating. Facility is always very clean and comfortable
Stayed 2 nights in Apr 2023
Response from The Holiday Inn Team on Jun 16, 2023
Hi Brett,Our team at the Holiday Inn would like to thank you for your review! We are sincerely pleased you enjoyed your stay with us.We look forward to the opportunity of welcoming you back in the future!Wishing you safe travels,The Holiday Inn Team

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Mar 2023
Response from The Holdiay Inn Team on Jun 16, 2023
Hi Steve,Our team at the Holiday Inn would like to thank you for your review! We use reviews such as yours to improve our customer service and our guest's overall experience.Thank you again for your review! Wishing you safe travels,The Holiday Inn Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Garnet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and the employees were helpful and friendly.
Stayed 3 nights in Mar 2023
Response from Holiday Inn Casper-East Team on Mar 20, 2023
Thank you Garnet for your feedback! We hope to see you back in the future! Safe Travels

10/10 Excellent

Whitney

Stayed 1 night in Mar 2023
Response from Holiday Inn Casper-East Team on Mar 15, 2023
Whitney thank you for your feedback! We are honored to have met your expectations on your most recent stay with us!

6/10 Okay

Cody

Travelled with family
Liked: Cleanliness
Property was in need of maintenance for the constant winds in the area. Very noisy hotel.
Stayed 2 nights in Mar 2023
Response from Holiday Inn Casper-East Team on Mar 13, 2023
Cody thank you for your feedback. We strive daily to meet all our guest expectations, so we apologize if your stay was unpleasant in any way. We hope you do return as our guest in the future!Safe Travels

10/10 Excellent

Mike

Stayed 1 night in Feb 2023
Response from Holiday Inn Casper-East Team on Mar 3, 2023
Hello Mike, we would like to thank you for your feedback! Safe Travels!

6/10 Okay

Cynthia

Travelled with family
Disliked: Property conditions & facilities
The lobby area was very nice. However, the toilet in the ran ran everytime it was flushed so my husband had to keep fixing it.
Stayed 1 night in Feb 2023
Response from Holiday Inn Casper-East Team on Mar 3, 2023
Hello Cynthia I want to thank you for the time in sharing your feedback with us. I do want to apologize for any inconvenience you did experience with us. We strive to deliver the best guest service, we hope to have you back as a guest in the future!

10/10 Excellent

Cole

Stayed 1 night in Feb 2023
Response from Holiday Inn Team on Mar 11, 2023
Thank you for your feedback!Safe Travels

10/10 Excellent

BELINDA

Stayed 1 night in Feb 2023
Response from Holiday Inn Team on Mar 11, 2023
Thank you for your feeback!Safe Travels