Outdoor pool, pool umbrellas, sun loungers

Reviews of Hyatt Regency Casablanca

5 out of 5
Hyatt Regency Casablanca
Place Des Nations Unies, Casablanca

Reviews

8.6

Excellent

Rating 10 - Excellent. 212 out of 406 reviews" "
Rating 8 - Good. 118 out of 406 reviews" "
Rating 6 - Okay. 39 out of 406 reviews" "
Rating 4 - Poor. 24 out of 406 reviews" "
Rating 2 - Terrible. 13 out of 406 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch staff that were attentive to every question and request. Beautiful property and rooms.
Stayed 2 nights in Mar 2024
Response from The Management on Apr 1, 2024
Dear guest, Thank you very much for your kind words! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing attentive service and maintaining a beautiful property are top priorities for us, and we're glad to know that our efforts have been recognized. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Casablanca
Stayed 1 night in Mar 2024
Response from The Management on Apr 1, 2024
Dear guest, Thank you for your feedback! We're delighted to hear that you consider our establishment to be the best place to stay in Casablanca. We strive to provide exceptional service and comfort to all our guests, and it's gratifying to know that our efforts have been appreciated. We hope to have the pleasure of welcoming you back on your next visit to the city. If there's anything specific you enjoyed about your stay, please feel free to share it with us. Sincerely

10/10 Excellent

AKINTOLA

Stayed 3 nights in Mar 2024
Response from La Direction on Apr 15, 2024
Cher client, Nous vous remercions sincèrement pour votre retour positif concernant notre personnel. La courtoisie et l'efficacité sont des valeurs essentielles pour nous, et nous sommes ravis que vous les ayez remarquées lors de votre séjour. Votre satisfaction est notre priorité absolue, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit d'autre.Sincèrement

8/10 Good

Venus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 3 nights in Jan 2024
Response from HYATT REGENCY Casablanca team. on Feb 19, 2024
Thank you, Mr. Venus, for your positive feedback. We are delighted to hear that you found everything to your satisfaction. Your satisfaction is our priority, and we look forward to welcoming you again soon.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Dec 2023
Response from The Management on Jan 30, 2024
Dear Guest,We sincerely appreciate the excellent score you have given us on Expedia. Your positive feedback is a great source of motivation for the entire hotel team.We are delighted to learn that your stay was enjoyable and that our service met your expectations. Your satisfaction is our top priority.We hope to have the pleasure of welcoming you again on your next visit.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, the location is ok. Carpet in most places that was the ok part.
Stayed 2 nights in Jan 2024
Response from The Management on Jan 15, 2024
Dear guest,Thank you for choosing our hotel, and we appreciate your feedback. We're pleased to hear that you found our hotel nice, and the location suitable for your needs.Your comment about the carpet is noted, and we understand that preferences can vary. We'll take your feedback into consideration as we strive to enhance our guests' experiences.

10/10 Excellent

farid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and beautiful , historic site
Stayed 3 nights in Dec 2023
Response from The Management on Jan 3, 2024
Dear guest,Thank you for your kind words! We're thrilled to learn that you found our hotel marvelous both in terms of cleanliness and reception. We are always at your service and look forward to welcoming you again in the future. If there's anything else you'd like to share, we'd love to hear itSincerely

10/10 Excellent

Geetika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located .. good property.
Nice property .. central location close to the Casa port station . Staff is exceptional polite and always ready to help . We had dinner at their Moroccan restaurant .. food and entertainment was exceptional .. belly dancer was really good . Would reccomend the property .
Stayed 3 nights in Dec 2023
Response from The Management on Jan 3, 2024
Dear guest, We're thrilled that you found our team friendly, enjoyed the excellent service, and appreciated the cleanliness of our rooms. Creating a welcoming environment and providing top-notch service are fundamental to our commitment to guest satisfaction. If there are any particular aspects you'd like to highlight or any suggestions you'd like to share, we'd love to hear more. We look forward to the opportunity to host you again for another great experienceSincerely

10/10 Excellent

RUXIAN

Stayed 1 night in Dec 2023
Response from The Management on Jan 30, 2024
Dear guest,Thank you for your positive feedback! We're thrilled to hear that you appreciated our great location and found our service excellent. Your satisfaction is our priority, and we look forward to providing you with another excellent experience on your future visitsSincerely

8/10 Good

Zulfiqar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Management on Jan 3, 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to have a great location with beautiful views from the upper rooms.Your comments regarding the breakfast and coffee quality are valuable to us, and we appreciate your honesty. We will certainly take this into consideration as we continuously strive to enhance our services. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved experience.If you have any additional suggestions or specific preferences you'd like to share, please feel free to reach out to us directly. We value your input and look forward to the possibility of hosting you again.Sincerely

10/10 Excellent

kayode

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Management on Dec 1, 2023
Dear guest,We are genuinely grateful for your glowing score! Thank you for taking the time to share your positive experience. Your feedback fuels our passion for delivering exceptional service.Sincerely

8/10 Good

Josh

Stayed 1 night in Nov 2023
Response from La Direction on Jan 3, 2024
Cher client,Nous sommes ravis de savoir que vous avez trouvé votre expérience géniale ! Merci beaucoup pour vos aimables mots. Si vous avez des commentaires supplémentaires ou des suggestions sur la manière dont nous pourrions améliorer encore votre séjour, n'hésitez pas à nous les faire savoir. Nous sommes impatients de vous accueillir à nouveau pour une expérience tout aussi exceptionnelle.Sincèrement

8/10 Good

HUSSAIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy outside you can hear people arguing in the street at dawn
Stayed 1 night in Nov 2023
Response from The Management on Dec 1, 2023
Dear guest,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced due to the noise outside. Our aim is to provide a comfortable and peaceful environment for our guests.We have noted your concerns and will explore ways to address and minimize external noise disturbances. Your feedback is invaluable, and we appreciate your understanding. If there's anything else you'd like to share or if there's a specific incident you'd like us to investigate further, please feel free to contact us directly.We hope to have the opportunity to welcome you back and provide an improved experience in the future.Sincerely

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 4 nights in Oct 2023
Response from The Management on Nov 2, 2023
Dear guest,Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and your positive feedback inspires us to maintain our high standards of service and hospitality.We hope to have the pleasure of welcoming you back on your next trip.Sincerely

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location; well appointed hotel.
Stayed 1 night in Oct 2023
Response from The Management on Oct 23, 2023
Dear guest,Thank you for awarding us a great score. We are thrilled to hear that you enjoyed your stay with us.Our team works hard to ensure our guests have a memorable and pleasant experience, and your kind words are a testament to their dedication. We're delighted that you had a wonderful time at our hotel.We look forward to the pleasure of hosting you again in the future. If you have any specific suggestions or if there's anything more we can do to make your next visit even better, please feel free to share your thoughts.Sincerely

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff furnish excellent and hospitable service, which speaks well of Administration.
Stayed 1 night in Oct 2023
Response from The Management on Oct 17, 2023
Dear Guest, We are happy to learn that you enjoyed your last stay at Hyatt Regency Casablanca. We already look forward to the pleasure of welcoming you once again at the hotel Sincerely,

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent morrocan restaurant fantastic show
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 12, 2023
Dear Guest,Thank you for your comment, we are delighted to know that you have enjoyed your experience in our hotel.We look forward to welcoming you again.Best Regards.The management.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most excellent staff! Clean, green and lovely grounds and pool. Facilities and hospitality excellent! Great choice for a stay in downtown Casablanca.
Stayed 1 night in Sep 2023
Response from The Management on Sep 18, 2023
Dear Guest, We are happy to learn that you enjoyed your last stay at Hyatt Regency Casablanca. We already look forward to the pleasure of welcoming you once again at the hotel Sincerely,

10/10 Excellent

mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe location et excellent service
Le Hyatt est fort bien situé en face de la place des nations et de ses nombreux restaurants et tramway. Le service offert par tous les employés est attentionné et excellent.
Stayed 2 nights in Sep 2023
Response from The Management on Sep 11, 2023
Cher Client,Nous sommes ravis d’apprendre que vous avez apprécié votre dernier séjour au Hyatt Regency Casablanca.Au plaisir de vous accueillir de nouveau à l’hôtel,Sincèrement,

10/10 Excellent

German, LINDON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were at this great hotel when the earthquake was happening. We were scared, but these incredible staff who put us at ease— Reall champs—especially the director, Aurelien Tara! This hotel does not deserve the rating of “Very Good,” but the “Exceptional,” rating! Our stay will be memorable because every staff member made us feel like royalty, especially Badr Hafraoui. We felt at home! I miss them already. I had never been attached to a hotel like this one. A five-start hotel like no other. I became a member of their reward program—they were that exceptional!
Stayed 3 nights in Sep 2023
Response from The Management on Sep 11, 2023
Dear Guest, We are happy to learn that you enjoyed your last stay at Hyatt Regency Casablanca. We already look forward to the pleasure of welcoming you once again at the hotel Sincerely,

10/10 Excellent

Hamoon

Travelled with family
Liked: Amenities
Best stay ever
Stayed 2 nights in Aug 2023
Response from The Management on Sep 11, 2023
Dear Guest, We are happy to learn that you enjoyed your last stay at Hyatt Regency Casablanca. We already look forward to the pleasure of welcoming you once again at the hotel Sincerely,

8/10 Good

Abdur

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff would not accommodate e unlimited water supply to room as promised on Expedia app.
Stayed 1 night in Sep 2023
Response from The Management on Sep 11, 2023
Dear Guest, Many thanks for taking the time to share this valuable review. I would like to present you my very sincere apologies for the inconveniences encountered and assure you that these comments have been taken into consideration to avoid similar circumstances to other guests in the future. I reiterate my apologies and look forward to the pleasure of welcoming you back at the Hyatt Regency Casablanca. Sincerely,

10/10 Excellent

John, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place to start enjoying Casablanca from. Very clean, great air-conditioning, and walking distance to many sites.
Stayed 2 nights in Jul 2023
Response from The Management on Jul 20, 2023
Dear guest,We are glad to read that you had a pleasant stay among us,The whole staff including myself will always continue to provide you the best experience possible each time you will come visit us so that you can feel at home in Casablanca,We are already looking forward to your next visit, know that you will always be welcome at Hyatt Regency Casablanca !Best regards

10/10 Excellent

James

Stayed 3 nights in Jun 2023
Response from The Management on Jul 11, 2023
Dear Guest, Greetings from the Hyatt Regency Casablanca. First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca. I'm very glad to learn that you've enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide. I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca. Sincerely

10/10 Excellent

Dyan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is perfect for us. Near the tram, medina, taxis, etc. The hotel is guarded and all staff members pay attention to the needs of the residents. We encountered no issues here. Rooms are cleaned as soon as you go out for the day and all products/amenities are replaced in the room daily.
Stayed 3 nights in Jun 2023
Response from The Management on Jun 23, 2023
Dear Guest, Greetings from the Hyatt Regency Casablanca. First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca. I'm very glad to learn that you've enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide. I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca. Sincerely

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy neighborhood
Stayed 1 night in May 2023
Response from The Management on May 24, 2023
Dear Guest, Greetings from the Hyatt Regency Casablanca. First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca. I'm very glad to learn that you've enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide, kindly note that your review is very well taken in consideration . I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca. Sincerely

6/10 Okay

PRAKASH

Liked: Property conditions & facilities, room comfort
Reasonably pleasant stay. Good gym, sauna and steam room but opening times depended on who you asked. They could have put up a notice outside. Swimming pool was not available because of early season which was a big disappointment.
Stayed 5 nights in Apr 2023
Response from The Management on May 2, 2023
Dear Guest,Greetings from the Hyatt Regency.First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.I’m sincerely disagreeably surprised to learn the disappointing experiences that you encountered during your visit and would appreciate if you could accept my very sincere apologies.Please note that the swimming pool is already open to guests, however the front desk is available to assist with any questions or concerns throughout your stay.I look forward to the pleasure of welcoming you back at the hotel to assure you that these incidents are not representing the quality of service extended to our guests.Sincerely The Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service! Wonderful hotel.
We had the best service during our stay, and I want to thank Abdellah, the Guest Relations Manager, for his fantastic hospitality and warm welcome. He is exceptional, and we greatly appreciate his great service.
Stayed 1 night in Apr 2023
Response from The Management on Apr 25, 2023
Dear Guest,Greetings from the Hyatt Regency Casablanca.First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca. I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide. I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.Sincerely

2/10 Terrible

Beth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place is a joke. You cant be charged almost 300 USD per night with standard of for two start hotel. The carpet in room are filzy. The steam room smells so terrible and it smelled like mold. They complementary breakfast was charged $32per person which wasn't clearly explained by staffs. The breakfast should not be worth $2 per person. Checking your charge before leaving. They try to over charge or double charge breakfast we didnt even dine. We will never stay here again.
Stayed 4 nights in Apr 2023
Response from The Management on Apr 19, 2023
Dear Guest, Greetings from Casablanca.We are very sorry to learn about the issues that you encountered during your last stay at the Hyatt Regency Casablanca and would like to present you our most sincere apologies.At Hyatt, we pride ourselves in offering the highest level of service and therefore when we fail to do so, we deeply analyze all causes that led to guest’s dissatisfaction. Please trust that the points raised on your review were reconsidered by all the Managers concerned, in order to avoid such disappointing situations to other guests in the future.We do sincerely hope having the pleasure to welcome you again, very soon, in our property.With my best regards

8/10 Good

Bensoussan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Services and welcome was very good
Stayed 7 nights in Feb 2023
Response from The Management on Mar 15, 2023
Dear Guest, Warm greetings from Casablanca. I would like to thank you for having taken from your valuable time to share your experience with us. I'm really very delighted to learn that your stay at the hotel was at the level of your expectations as our primary goal is to welcome our guests with the high level of service for which Hyatt hotels are known. I look forward to the pleasure of welcoming you back at the Hyatt Regency Casablanca. Sincerely

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Never again !!
If you need air conditioning- this is not the hotel for you. It was impossible to sleep at night- was so suffocating because they turn off the ac. We stayed one night on our way to Marrakesh and one night on our return from Marrakesh. Both nights were terrible. On our return journey we even told them , Pl. give us a room where the ac works. The lobby and all are swanky and well kept. Room curtains were coming apart and don’t even close to keep the light out. We were in room 1127 and 1125. The only good thing was the gentleman who serves on the club 8 th floor. He was the really sweet.
Stayed 1 night in Mar 2023
Response from The Management on Mar 15, 2023
Dear Guest,Greetings from the Hyatt Regency Casablanca. Thank you for having taken from your valuable time to share your comments with us. I would like to present you first my very sincere apologies for the inconveniences encountered during your last stay at the hotel. I sincerely assure you that I have well noted your points of dissatisfaction and the necessary measures will be taken to avoid similar situations to other guests in the future. I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca to assure you that this experience is not representative of the service we customarily provide at the hotel. I look forward to the pleasure of welcoming you back at the Hyatt Regency Casablanca. Sincerely

8/10 Good

abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from The Management on Mar 15, 2023
Dear Guest, Warm greetings from Casablanca. I would like to thank you for having taken from your valuable time to share your experience with us. I'm really very delighted to learn that your stay at the hotel was at the level of your expectations as our primary goal is to welcome our guests with the high level of service for which Hyatt hotels are known. I look forward to the pleasure of welcoming you back at the Hyatt Regency Casablanca. Sincerely

10/10 Excellent

Irene, Greenwich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful service
Stayed 1 night in Mar 2023
Response from The Management on Mar 15, 2023
Dear Guest, Warm greetings from Casablanca. I would like to thank you for having taken from your valuable time to share your experience with us. I'm really very delighted to learn that your stay at the hotel was at the level of your expectations as our primary goal is to welcome our guests with the high level of service for which Hyatt hotels are known. I look forward to the pleasure of welcoming you back at the Hyatt Regency Casablanca. Sincerely

10/10 Excellent

Tariq

Stayed 4 nights in Mar 2023
Response from Hotel Management on Mar 30, 2023
Dear Guest, Warm greetings from Casablanca. I would like to thank you for having taken from your valuable time to share your experience with us. I'm really very delighted to learn that your stay at the hotel was at the level of your expectations as our primary goal is to welcome our guests with the high level of service for which Hyatt hotels are known. I look forward to the pleasure of welcoming you back at the Hyatt Regency Casablanca. Best regards

8/10 Good

Yael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall was great hotel to stay ,breakfast was ver
overall was great hotel to stay ,breakfast was very good Room need to be updated carpet was old ! !
Stayed 2 nights in Mar 2023
Response from The Management on Mar 7, 2023
Dear Guest, Warm greetings from Casablanca. I would like to thank you for having taken from your valuable time to share your experience with us. I'm really very delighted to learn that your stay at the hotel was at the level of your expectations as our primary goal is to welcome our guests with the high level of service for which Hyatt hotels are known. I look forward to the pleasure of welcoming you back at the Hyatt Regency Casablanca. Sincerely The Management

10/10 Excellent

Juliet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service - beautiful hotel
Stayed 1 night in Feb 2023
Response from The Management on Mar 2, 2023
Dear Guest,Greetings from the Hyatt Regency Casablanca.First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.Sincerely

10/10 Excellent

Terence

Liked: Staff & service, amenities, property conditions & facilities
Great Service
Stayed 1 night in Jan 2023
Response from The Management on Jan 30, 2023
Dear Guest,Greetings from the Hyatt Regency Casablanca.First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.Sincerely

10/10 Excellent

Moshe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stuff is very very nice and helpful the hotel is very clean And the rooms are amaIng
Response from The Management on Jan 16, 2023
Dear Guest,Warm greetings from Casablanca.I would like to thank you for having taken from your valuable time to share your experience with us.I'm really very delighted to learn that your stay at the hotel was at the level of your expectations as our primary goal is to welcome our guests with the high level of service for which Hyatt hotels are known.I look forward to the pleasure of welcoming you back at the Hyatt Regency Casablanca.Sincerely

6/10 Okay

Lance

Liked: Cleanliness, property conditions & facilities
Pool area was closed, which was a little disappointing. Hammam was wonderful and reasonably priced. The low rating has more to do with the fact that one of the hotel's managers saw me across the street, insisted I have some tea with him, and then he spent 30 minutes trying to get me to pay $250 to have a prostitute sent to my room. Even after I declined he insisted I give him 250 Dirham for a reason about which I am still unclear. For such a wonderful hotel this was definitely a little unseemly. Come on, Hyatt, you can do better
Response from The Management on Jan 5, 2023
Dear Lance, Greetings from Casablanca I am very sorry to learn about the issue you have encountered during your last stay in Casablanca. I would like to inform you that the Hotel manager is not part of our Staff. At Hyatt, we pride ourselves in offering the highest level of service and I can assure you that the incident is a big misunderstandingI apologize for the inconvenience caused due to pool closing and sincerely hope to have the pleasure of welcoming you, very soon, at the Hyatt Regency Casablanca, to assure you that this experience is not representative of the service, we customarily provide at the hotelSincerely

8/10 Good

Guru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Junior Suite was a great room, with excellent views of the mosque from the picture windows. Fantastic shower pressure. Great variety in the breakfast spread. Staff were very attentive. The Moroccan restaurant was very good. The carpet in the room was very old and well last it’s prime; I urge the property to refurbish this dated aspect of an otherwise very good hotel.
Response from The Management on Jan 2, 2023
Dear Guest,Greetings from the Hyatt Regency Casablanca.First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.Sincerely

10/10 Excellent

chandrasekar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gretat location Nice facilities
Response from The Management on Jan 2, 2023
Dear Guest,Greetings from the Hyatt Regency Casablanca.First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.Sincerely

10/10 Excellent

Ahmed

10/10 Excellent

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place And i looooove restaurant adar and the whole stuff out there Thank you regency see you soon bladi🇲🇦❤️🙏
Response from The Management on Nov 30, 2022
Dear Guest,Greetings from the Hyatt Regency Casablanca.First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.Sincerely

8/10 Good

Sana

Travelled with group
Liked: Cleanliness, staff & service
Good The furniture of the room old need to renew also the carpets
Stayed 1 night in Nov 2022
Response from The Management on Nov 28, 2022
Dear Guest, Greetings from the Hyatt Regency Casablanca.Thank you for having taken from your valuable time to share your comments with us. I assure you that I have well noted all your points of dissatisfaction and the necessary measures will be taken to avoid similar situations to other guests in the future. I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca Sincerely

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierges went out of their way to make our stay incredible. They anticipated and addressed our needs. All of the staff were wonderful and made us feel like family. The Dar Beida restaurant with soulful music and a beautiful dancer added to the experience.
Stayed 4 nights in Nov 2022
Response from The Management on Nov 14, 2022
Dear Guest,Greetings from the Hyatt Regency Casablanca.First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.Sincerely

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Juan

Business traveller
Liked: Staff & service, amenities
Hotel is old and dated Roomed smelled Old AC Drains in the bathroom smelled bad Staff is amazing very friendly and the service is very good It is a secured location
Stayed 1 night in Oct 2022
Response from The Management on Oct 20, 2022
Dear Guest,Greetings from the Hyatt Regency.I’m sincerely disagreeably surprised to learn the disappointing experiences that you encountered during your visit and would appreciate if you could accept my very sincere apologies.I look forward to the pleasure of welcoming you back at the hotel to assure you that these incidents are not representing the quality of service extended to our guests.Sincerely

8/10 Good

Erim

Stayed 1 night in Oct 2022
Response from The Management on Oct 20, 2022
Dear Guest,Greetings from the Hyatt Regency Casablanca.First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to CasablancaSincerely

10/10 Excellent

DANIELLE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool area, friendly and helpful staff... I checked into the Sofitel the day afterwards and immediately cancelled that reservation and returned to the Hyatt Regency!!
Stayed 1 night in Sep 2022
Response from The Management on Oct 20, 2022
Dear Guest,Greetings from the Hyatt Regency Casablanca.First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to CasablancaSincerely

10/10 Excellent

Herminia, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressive how excellent is this hotel.
Stayed 1 night in Sep 2022
Response from The Management on Sep 12, 2022
Dear Guest,Greetings from the Hyatt Regency Casablanca.First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca.I'm very glad to learn that your enjoyed your stay with us as it is the goal of every member of the hotel's staff to welcome our guests with the high level of service for which Hyatt hotels are known worldwide.I hope to have the pleasure to welcome you back at the Hyatt Regency as soon as your travel plan brings you to Casablanca.Sincerely