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Reviews of La Quinta Inn & Suites by Wyndham Rome

2.5 out of 5
La Quinta Inn & Suites by Wyndham Rome
15 Chateau Drive, Rome, GA

Reviews

7.0

Good

Rating 10 - Excellent. 70 out of 215 reviews" "
Rating 8 - Good. 46 out of 215 reviews" "
Rating 6 - Okay. 38 out of 215 reviews" "
Rating 4 - Poor. 32 out of 215 reviews" "
Rating 2 - Terrible. 29 out of 215 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and parking was close
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Property conditions & facilities
Very nice stay !!!!
Stayed 1 night in Apr 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

6/10 Okay

Brent

Travelled with family
Disliked: Property conditions & facilities
Required a 100 dollar deposit for the room for incidentals that wasnt required when booking with expedia. The hotel said it was fully refundable.
Stayed 3 nights in Apr 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Glenda

Business traveller
The staff were great but the bathroom in my room on the third floor was unusual. Seemed to be an afterthought, as if the room was built but they added on the bathroom at the last minute. Hard to maneuver to the shower as the door was in the way. But I wasn’t moving in just passing through so I managed.
Stayed 1 night in Apr 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

4/10 Poor

Tina

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was pretty noisy. We should have been given a room not as close to the large group of patrons. The bathroom faucet was spitting out the water too hard. When you put your hands under to wash them it was very hard and would spray all over the sink counter getting everything wet. Also, the sink drain did not have a stopper to prevent items from falling down the drains.There was no alarm clock in the room. We had to result to use our phones as a clock and alarm clock. The room was definitely not worth the $200. We should be given a credit to compensate for all the problems we experienced.
Stayed 1 night in Apr 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and helpful staff.
Stayed 2 nights in Mar 2024
Response from sam on Apr 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 Good

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the beds were comfortable. The staff was wonderful. The breakfast was delicious. The coffee area could be more appealing by adding the little non refrigerated creamers and sugars. I was hesitant to try because the creamer set out and is refrigerated type. The smoking area could use some pick up . They also should remove the container in the parking area.
Stayed 1 night in Mar 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Hotel was clean it’s an older hotel but it’s clean and updated. Breakfast was really good! Great location
Stayed 2 nights in Mar 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Charlie

Overall property clean. Quiet& restful. Staff friendly & personable!
Stayed 1 night in Mar 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 Terrible

Adria

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The toilet seat was broken. No hot water. Ran it for 5-6 min and was very lukewarm. Anyone who cleaned it would know this. Blow dryer turns on but no real air. Old? Other issues too, but it's not worth it as i won't go back. $200. Funny.
Stayed 1 night in Mar 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 Okay

Jo Ann

Stayed 1 night in Mar 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

4/10 Poor

KATHRYN

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was lumpy and uncomfortable. The water was turned off by plumbers one hour before checkout so we had to wait to take a shower. The shower needs to be re-caulked as there was mold. The pool was dirty and gross. The phone was not even plugged in.
Stayed 3 nights in Mar 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room & facility, quiet, pet friendly, good breakfast, staff very friendly!
Stayed 2 nights in Mar 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is 30 minutes off of I75 but that is my fault for not checking. Internet not working but manager did try to fix it. Hot breakfast was a little cold. Hopefully that was just an off day. Room was clean, staff helpful
Stayed 1 night in Mar 2024
Response from Sam on Mar 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 Terrible

Benjamin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude unhelpful demeaning demanding at check in
Stayed 1 night in Mar 2024
Response from Sam on Mar 12, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

4/10 Poor

veniscea

Stayed 2 nights in Mar 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean upon entering, the front desk was so nice and kind. The place is nice and convenient to shopping. This is my second time here I will stay again
Stayed 1 night in Mar 2024
Response from Sam on Mar 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

6/10 Okay

Jana

Stayed 1 night in Feb 2024
Response from Sam on Apr 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Meagan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Feb 2024
Response from Sam on Feb 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Jan 2024
Response from Sam on Feb 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 Terrible

Wyatt

Disliked: Cleanliness, staff & service, property conditions & facilities
DONT STAY HERE, if this is your last option youll be happier sleeping in your car.
Stayed 1 night in Jan 2024
Response from Sam on Feb 19, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not bad but not Great
Overall stay was not bad but wasn’t great either. Breakfast was terrible. The door to our room did not feel safe. We constantly heard noises but that could have been just the guests. Cleaning staff starting cleaning our room before we officially checked out and had to get our stuff from another room while we were still packing up to go. It was very difficult to find a parking spot due to large construction vehicles parked. There was an odd smell in the hallway on our floor and elevator. The desk staff was very friendly and our room was very clean and water in shower was hot.
Stayed 2 nights in Jan 2024
Response from Sam on Feb 19, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Sam on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Wonderful stay! Great customer service and clean rooms. Delicious breakfast as well. Will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Sam on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My child and i enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from Sam on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

4/10 Poor

Veronica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The overall room appearance was clean however the bathroom shower and tub area was nasty. The mattress was rundown every time you moved it made noises like it was gonna fall down, so we couldn’t get comfortable, for fear of falling of it falling apart.
Stayed 1 night in Dec 2023
Response from Sam on Jan 10, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Pamela, Sugarloaf

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and convenient.
Stayed 1 night in Dec 2023
Response from Sam on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 Terrible

RICK, Charlestown

Stayed 1 night in Dec 2023
Response from Sam on Jan 10, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 Excellent

Rick

Stayed 1 night in Nov 2023
Response from Sam on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 Good

Sonya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Noisy
Stayed 2 nights in Nov 2023
Response from Sam on Dec 4, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Sam on Dec 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, amenities
I was very displeased with the fees from the hotel without having prior knowledge. They held an additional “incidentals fee” of $100 per room & we booked two, that was not aforementioned when I booked!
Stayed 1 night in Nov 2023
Response from Sam on Dec 4, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sam on Dec 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 Good

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sam on Dec 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

6/10 Okay

Philepea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepless in Georgia
My room was located next to a large party that kept me up ALL night! I heard talking, laughing and doors slamming the entire time. I dont know why they could not have put me in a room far away from this party. Everything else was nice but i needed REST!
Stayed 1 night in Nov 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Hunter

Stayed 1 night in Nov 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 Terrible

Jon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in the indifferent, unfriendly clerk gave me a room that had not been cleaned. I went back to the desk and had to endure another 10 minutes of indifferent service, before another room was given. This room had a dirty floor, and I woke up in the night to discover a cockroach crawling on my wrist. Under the circumstances any Hampton Inn would have immediately refunded me my money... The clerk at checkout could have cared less when I complained. LaQuinta used to be pretty nice. I'll never stay at another one again.
Stayed 1 night in Nov 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 Okay

Oxana

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
We visited Rome and stayed in the hotel one night. It is pet friendly hotel and worked for us very well because we had our small dog with us. Unfortunately Expedia did not inform that we have to pay extra for pet which I don’t mind but it would be nice to know upfront. Hotel seems in good condition and remodeled; however our room was smell bad due to outdated filtration system. It was moldy smell and then we found mold on the curtains. Towels also did not smell fresh. Location is convenient. You need a car to get to Rome downtown. Downtown is about 5-6 min away. We visit Rome once a year for Schnauzer fest hopefully by next year they fix filter issue.
Stayed 1 night in Oct 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

2/10 Terrible

Jakya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 Okay

Craig

Travelled with group
Disliked: Staff & service
The foreigners that worked there are not friendly. Check in was horrific. So very long. They had hot breakfast Monday but not Tuesday. They can’t speak English or give good customer service.
Stayed 1 night in Oct 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Christina

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
The sheets were dirty. There was blood from a previous guest on the fitted sheet.
Stayed 2 nights in Oct 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine. Check in was not good due to Expedia problem. The issue was resolved, but it was very inconvenient.
Stayed 1 night in Oct 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, good location.
Check in and out easy. Hotel and room clean and inviting. Bed very comfortable. Only negative observation was that we came down about an hour before end of breakfast time and there were no eggs.
Stayed 1 night in Oct 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Tonia

Stayed 1 night in Oct 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need ice more convenient than going to 3rd floor
Stayed 1 night in Oct 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Carla, Kissimmee

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a rural area. You must have a car in order to get around. You can have food delivered.
Stayed 7 nights in Oct 2023
Response from SAM on Nov 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

4/10 Poor

Jeff

Travelled with family
Disliked: Cleanliness
Dirty
Dirty. Shoe prints on the comforter, the towel shelves hadnt been dusted in months, the base of the toilet had pubes around it, the phone was nasty. Will not stay here again.
Stayed 1 night in Oct 2023
Response from SAM on Oct 18, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 Excellent

Evan

Liked: Property conditions & facilities
Great so far
Stayed 1 night in Oct 2023
Response from SAM on Oct 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
It was a great experience during a difficult time for my family. Even though I was solo on the trip, lot of family in town to see.
Stayed 1 night in Oct 2023
Response from SAM on Oct 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome