Dear Rikki, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

Dear Debbie, Thank you for your feedback, and we apologize for any inconvenience during your stay. Ensuring a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations. Your concerns will be addressed promptly to improve our facilities and service standards. We value your patronage and hope for the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Joyce, Thank you for choosing us. Our primary focus is always to make guests comfortable and enjoy their hotel experience while with us. We are sorry for any disappointment with not having the towels and toilet paper rolls in your room and the front desk team not being able to hand them over when needed. Your remarks were shared with our concerned team, and we instructed them to keep the supplies of stock ready. Further, we apologize for the refrigerator not working well and will keep our technical team informed to check and fix it. Thank you for bringing this to our attention. On the positive side, knowing you were pleased with the spacious and comfortable room and had a pleasant time is nice. Please allow us to regain your trust and make your next stay with us flawless.Sincerely,Hotel Management

Dear Michelle, We appreciate your feedback and apologize for any inconvenience you experienced. Our team aims to provide excellent service, and we're sorry if there were lapses in communication. Regarding breakfast, we'll review our offerings to ensure they align with guest expectations. We understand the importance of a comfortable stay, and we'll address the concerns you've raised with our team. Thank you for sharing your observations, and we hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management

Dear Stephanie Jill, Thank you for your feedback regarding your recent stay. We appreciate your kind words and understanding. While we're sorry to hear that your brother had concerns about the visit, we're grateful for the opportunity to provide a safe and accessible place for your relatives during their time of need. Our team is dedicated to ensuring all our guests have a comfortable experience, and we look forward to welcoming you or your family back in the future.Sincerely,Hotel Management

Dear Kimberly, Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We do consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes.Sincerely,Hotel Managemen

Dear Patricia, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, please accept our apologies for this lapse in service. We will look into this further to ensure a smoother experience for our guests. Your feedback is instrumental in helping us enhance our guest experience, and we greatly appreciate your patience. We look forward to providing you a more seamless stay during your next visit.Sincerely,Hotel Management

Dear Tavorn, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

Dear Kelly, Please accept our sincere apologies for the disappointing experience you had with us. If you made a reservation through a third-party booking site, we suggest you contact them for any financial inquiries. However, please don't hesitate to reach out to us directly at the hotel for any assistance. We hope you will allow us a future opportunity to host your stay and show you the impeccable hospitality we are known for.Sincerely, Hotel Management

Dear Magdalena, Thank you for choosing us for your recent visit. We are happy to read your kind words about our friendly staff. However, we sincerely apologize for the cleanliness you have experienced in our room and bathroom, which impacted your overall comfort. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management

Dear Tim, Thank you for staying with us and for your review. While we are glad you were satisfied with our courteous staff and the convenience of our location, we apologize for the condition of your suite and any oversight in our hotel areas. We understand how important it is to have a clean room and one that is also free of smoke, and we’re sorry for not being able to make that happen for you. We are sorry that these issues compromised your stay. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Tim, Thank you for staying with us and sharing your feedback. We are pleased you had a pleasant time here and were happy with the services of our team. However, we are sorry that the condition of our suite did not meet your expectations. We have taken note of your observations regarding the need to update and renovate, and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear John, Thank you for providing feedback on your recent stay at Extended Stay America. We are glad to hear that you found your room to be spacious. Regarding your feedback about our hotel not being set up as a day-by-day hotel, we would appreciate further details to understand what you mean by that. We always strive to provide a comfortable and convenient experience for all our guests, regardless of their length of stay.Thank you again for your feedback, and we hope to welcome you back in the future and provide you with an even better experience.Sincerely,Hotel Management

Dear Lulu, Please accept our apologies for not meeting your expectations during your visit. Regarding our rooms' cleanliness and pest control, we follow the most rigorous industry standards. We have discussed your feedback with our housekeeping team, and the room you occupied will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Timothy, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again to experience a perfect time.Sincerely,Hotel Management

Dear Guest, We apologize for the concerns you experienced during your stay. Our housekeeping team works hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management

Dear William, Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know we met your expectations. We have shared your appreciation with our team, as any compliment is a booster for better service. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear Sara, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management

Dear Raymond, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Dwayne, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Megan, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

Dear Bronson, thank you for reviewing your stay at Extended Stay America. We are pleased to read your stay with us was pleasant. We strive to provide an exceptional stay to all our guests. Also, we have noted your concern, and please be assured we will address this appropriately with our team. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management

Dear LaToya, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management

Dear Guest, thank you for taking the time to post a review of your time with us. We were disappointed that our accommodations did not provide the value you hoped for. Your feedback is essential for us, and we will share it with our team to ensure it is addressed appropriately and to avoid future occurrences. We look for your return for a much-improved experience. Sincerely, Hotel Management

Dear Kevin, thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third-party prepaid booking site must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management

Dear Guest, although your rating does not reflect your review. We apologize for your concerns about the smoke smell you faced in the hotel and other concerns; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management