I understand that your previous experience was not ideal, but let me assure you that we have taken note of your comments and are committed to improving. On your next visit, I guarantee you will receive exceptional service from the moment you arrive until you leave. We have worked on areas such as customer service, food quality, activity availability and facility comfort to ensure you have an unforgettable experience. We look forward to welcoming you again and showing you what we have improved!

Thank you for your review, Sean. We appreciate your feedback about the hotel. We apologize if some things were not in perfect working order. We are constantly working to improve our facilities. However, we are glad that our staff were friendly and that you enjoyed the food and services. We hope to have the opportunity to welcome you back in the future.

It seems that your experience at the Decameron Barú hotel was mostly positive. You highlight the excellent service of the staff, the delicious food, the various entertainment options and the beauty of the beaches. However, you mention humidity issues in certain areas, the lack of ramps for people with mobility difficulties, and staff interaction with raccoons in the restaurant. I appreciate your detailed comments and hope that, despite these issues, you overall enjoyed your stay at the hotel.

Dear Mr.We appreciate that you take the time to send us your comment and share with us your rating, which is very important for our work team, as it allows us to know the successes and aspects to improve.We would like you to return soon to have the opportunity to continue offering you the best service in the Decameron Barú style!Kind Regards,Tatiana Anaya P.Administrative AssistantDecameron Barú.

Dear Juan. We appreciate your review and sharing with us your experience at our hotel,We understand that your stay has not been entirely satisfactory. We offer our sincere apologies, regarding your comment about the food, we are striving to improve the quality and variety of our cuisine, led by our executive chef.We certainly hope to see you again at our Decameron Barú hotel!Cordially,Manager assistant

Dear Omar Rodriguez Garzon, receive a cordial greeting.Thank you for taking the time to send us your comments and share with us your experience in our hotel, which is very important for our team, as it allows us to know our successes and areas for improvement. Rest assured that we will take your feedback to direct our efforts towards excellence.Regarding the food we are striving to improve the quality, variety, quantity and texture of our gastronomy, hand in hand with our executive chef.We hope to have a next opportunity to serve you much better and to fully meet your expectations.Finally, we would like you to come back soon to have the opportunity to continue offering you the best service in our hotel Decameron Baru!Cordially yours,Juan Camilo Nitola TorresQuality & Sustainability Analyst - Hotel Decameron Barú

Dear Marcelo Lechner, receive a cordial greeting, Thank you for taking the time to send us your comments and share with us your experience in our hotel, which is very important for our team, as it allows us to know our successes and areas for improvement. Rest assured that we will take your feedback to direct our efforts towards excellence. As for your comments regarding the language, be assured that we will raise it to the areas in charge, to evaluate and make improvements to raise our quality of service; and as for the availability of chairs and tents on the beach, be assured that we will communicate to the operations team, who are responsible for the adequacy of the spaces and take the corrective actions that are warranted.We hope to have a next opportunity to serve you much better and be able to fully meet your expectations.Finally, we would like you to come back soon to have the opportunity to continue offering you the best service in our hotel Decameron Baru!Cordially yours,Juan Camilo Nitola TorresQuality & Sustainability Analyst - Hotel Decameron Barú

Apreciada LuciaReciba un cordial saludo del hotel Decamerón Baru, Agradecemos haberse tomado su tiempo para darnos a conocer su reseña y compartir con nosotros su experiencia a través de Expedia. Sin duda alguna, esperamos volver a verle para darle la bienvenida, ofrecerle el mejor servicio y compartir experiencias inolvidables al estilo Decamerón Baru. Cordialmente,Tatiana Anaya Polo Asistente de Gerencia.

Dear Mrs. Angela receive a cordial greeting,We appreciate you taking the time to send us your comment and share with us your experience in our hotel, which is very important for our work team, since it allows us to know our successes and aspects to improve.Rest assured that we will take your feedback to direct our efforts towards excellence. As for your comments on the state of the infrastructure, rest assured that we will submit it to the areas in charge, to evaluate and take the corrective measures that are warranted. We will continue to train our employees, emphasizing good customer service. Our greatest desire is that our guests have unforgettable vacations.We hope to have a next opportunity to serve you much better and to be able to fully meet your expectations.Finally, we would like you to come back soon to have the opportunity to continue offering you the best service at our Decameron Barú hotel!Cordially,Diego Bathrobe HeadQuality and Sustainability Assistant - Hotel Decameron Barú

Dear guest,Thank you very much for your wonderful comments about our staff and service. It is a pleasure for us to know that your vacation was pleasant, you enjoyed our areas, food, snacks and drinks. We will give recognition to our employees for their good practices.Regarding Wi-Fi, we are working with our technology team to improve coverage in common areas and increase the bandwidth that the hotel currently has.We hope to have the honor of welcoming you back to our hotel to offer you our standard of service.GreetingsDiego Bathrobe HeadQuality and Sustainability Assistant - Hotel Decameron Barú

Dear guest,Thank you very much for your wonderful comments about our staff and service. It is a pleasure for us to know that your vacations were pleasant, you enjoyed our areas.We hope to have the honor of welcoming you back to our hotel to offer you our standard of service.GreetingsDiego Bathrobe HeadQuality and Sustainability Assistant - Hotel Decameron Barú

Estimada Martha Bravo reciba un cordial saludo, Agradecemos haber tomado su tiempo para enviarnos su comentario y compartir con nosotros su experiencia en nuestro hotel, la cual es muy importante para nuestro equipo de trabajo, ya que nos permite conocer nuestros aciertos y aspectos a mejorar. Tenga por seguro que tomaremos sus apreciaciones para encaminar nuestros esfuerzos hacia la excelencia. seguiremos realizando capacitaciones a nuestros colaboradores haciendo énfasis en el buen servicio al cliente, nuestro mayor deseo es que nuestros huéspedes vivan unas vacaciones inolvidables. Esperamos tener una próxima oportunidad para atenderlo mucho mejor y poder cumplir plenamente con sus expectativas.¡Finalmente, nos gustaría que vuelva pronto para tener la oportunidad de seguir ofreciéndole el mejor servicio en nuestro hotel Decameron Barú!Cordialmente,Tatiana Anaya PoloAsistente de Gerencia - Hotel Decameron Barú

Dear guest,Thank you very much for your wonderful comments about our staff and service. It is a pleasure for us to know that your vacations were pleasant, you enjoyed our areas, attention and activities. We will give recognition to our employees for their good practices.We hope to have the honor of welcoming you back to our hotel to offer you our standard of service.GreetingsTatiana Anaya PoloManagement Assistant - Hotel Decameron Barú

¡Good morning! Dear. Lourdes.On behalf of all the Decameron hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We are very sorry to read that we did not meet your expectations, we are reviewing each of the points presented by you in the electronic comment, We checked it out with the staff involved and we are taking corrective actions to continuously improve the experience of our guests.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,MIGUEL ANGEL PEREZ PEREZGUEST SERVICE MANAGER.

Estimado Drake. Cordial saludos, Agradecemos el tiempo dedicado en darnos a conocer su opinión, la cual es muy importante para nuestro equipo de trabajo, ya que nos permite conocer nuestros aciertos y aspectos a mejorar. Lamentamos que su estadía no haya sido del todo satisfactoria le ofrecemos nuestras más sinceras disculpas, en cuanto a su comentario de la calidad en los alimentos, nos estamos esforzando en mejorar la calidad y variedad de nuestra gastronomía, de la mano de nuestro chef ejecutivo, con la finalidad de seguir mejorando la experiencia de cada uno de nuestros clientes.¡Sin duda alguna, esperamos volver a verle para darle la bienvenida en nuestro hotel Decamerón Barú!Cordialmente,GERENCIA GENERALDecamerón Baru

Dear guestWe appreciate you taking your time to let us know your opinion, which is very important for our work team, since it allows us to know our successes and aspects to improve.We regret that your stay has not been completely satisfactory, we offer our most sincere apologies. Rest assured that we will take your comments as an opportunity for improvement, which we will review and evaluate with our work team, to continue improving the experience of each one of our customers.We hope you give us a new opportunity to serve you, family, and friends, to improve your experience at our Decameron Barú hotel! Cordially,GENERAL MANAGEMENTDecameron Baru.

Dear guest Best regards,We appreciate the time spent letting us know your opinion, which is very important for our work team, since it allows us to know our successes and aspects to improve. Rest assured that we will take your comments as an opportunity for improvement, which we will review and evaluate with our work team, to continue improving the experience of each of our clients. Cordially, GENERAL ADMINISTRATION Decameron Baru.

Dear guestBest regards, We appreciate you taking the time to send us your comment and share with us your experience at our hotel. We regret that your stay has not been completely satisfactory, we offer our apologies. Rest assured that we will take your comments as an opportunity for improvement, which we will review and evaluate with our work team, to continue improving the experience of each of our clients.We hope you give us a new opportunity to serve you, family, and friends, and improve your experience at our Decameron Barú hotel! Cordially, GENERAL MANAGEMENT Decameron Baru

Dear guestKind regards,We appreciate the time spent in letting us know your opinion, which is very important for our work team, since it allows us to know the successes and aspects to improve. It is satisfying to know that you liked our human attention, welcoming environment, and food, we will share your rating with our human talent.¡Without a doubt, we hope to see you again at our hotel Decameron Barú! Cordially, GENERAL MANAGEMENT

Dear guestKind regards,We appreciate your review, you’re rating and sharing with us your experience in our hotel,We understand that your stay has not been completely satisfactory. We offer you our most sincere apologies, regarding your comment about the food, we are striving to improve the quality and variety of our gastronomy, hand in hand with our executive chef. ¡Without a doubt, we hope to see you again at our hotel Decameron Barú!, Cordially, GENERAL MANAGEMENTDecameron Baru

Cordial saludos, Agradecemos el tiempo dedicado en darnos a conocer su opinión, la cual es muy importante para nuestro equipo de trabajo, ya que nos permite saber nuestros aciertos y aspectos a mejorar. Comprendemos que su experiencia no fue del todo satisfactoria, lo invitamos a que nos amplié su comentario y nos permita conocer en detalle en que aspecto de nuestro servicio podemos mejorar. Esperamos nos brinde una nueva oportunidad para atenderle a usted, familiares y allegados, y mejorar su experiencia en nuestro hotel Decamerón Barú Cordialmente, GERENCIA GENERAL Decamerón Baru

Dear Guest Cordial greetings, , Thank you for taking the time to send us your comments and share with us your experience at our hotel. We are pleased to know that our beach and our service was to your liking. We are delighted to know that you had a memorable stay with us. We would like you to come back soon to have the opportunity to continue offering you the best service at our hotel Decameron Baru, Cordially, GENERAL MANAGEMENT Decameron Baru

Dear Guest Cordial greeting, Thank you for taking the time to send us your comments and share with us your experience in our hotel. We regret that your stay was not entirely satisfactory, regarding your comment about the WI-FI, we inform you that we are working with our technology team to improve coverage in common areas and increase the bandwidth. We would like you to come back soon to have the opportunity to continue offering you the best service in our hotel Decameron Baru, Cordially, THE GENERAL MANAGEMENT Decameron Baru

Buenas tardes Sr. Antonio. En nombre del hotel Decamerón Baru queremos agradecerle el tiempo dedicado en darnos a conocer su calificación, la cual es muy importante para nuestro equipo de trabajo. Nos enorgullece saber que le haya gustado la atención de Julio Hernandez y Liliana, haremos extensivas sus felicitaciones. Es satisfactorio para nosotros saber su reseña post estadía, nos alegra que le haya gustado nuestro entorno acogedor, la animación y la atención de nuestros colaboradores; tenga por seguro que sus apreciaciones nos motivan, para seguir creando experiencia inolvidables. En cuanto a su sugerencia; nuestros gestores de tecnología están trabajando para tener wifi 100 % funcional en áreas y habitaciones. Recuerde Decamerón Barú es su casa y nos encantaría tener el privilegio y la oportunidad de darle la bienvenida nuevamente al estilo Decamerón. Saludos cordiales, Miguel Angel Perez Perez. Jefe de Servicio al Huésped.

Buenos días Sra. Claudia, gracias por elegirnos para disfrutar sus vacaciones y tomarse el tiempo en darnos a conocer su excelente calificación post estadía, tenga por seguro que sus apreciación nos motiva para seguir creando experiencias vacacionales a nuestro huéspedes. ¡Esperamos verla una vez más en nuestro resort, junto a los suyos y recomendados, para ofrecerles una experiencia mucho mejor a la anterior al estilo Decamerón! Cordialmente, MIGUEL ANGEL PEREZ PEREZ. JEFE DE SERVICIO AL HUESPED. ¡Esperamos verla una vez más en nuestro resort, junto a los suyos y recomendados, para ofrecerles una experiencia mucho mejor a la anterior al estilo Decamerón! Cordialmente, MIGUEL ANGEL PEREZ PEREZ. JEFE DE SERVICIO AL HUESPED.

Dear guest, Thank you for taking the time to share your valuable comments about your stay at our property. We are delighted to know that you had a memorable stay with us. It is very inspiring for us to see that our guests have had a beautiful stay, which in itself is the greatest recognition for all the efforts we put into it. We have shared your wonderful comments with the entire team. The team invites you to return to what we hope will now be your home when you are on the island. Sincerely, GENERAL MANAGEMENT Decameron Baru

Dear guest, Thanks for your opinion. Your comments are very important to us. We remind you to return on your next vacation. Sincerely, General management Decameron Baru

Good morning dear guest; On behalf of the Decameron hotels staff, we would like to thank you for your time to let us know about your experience, which is very important for our team. We are very sorry to read that we did not meet your expectations, we are reviewing each of the points presented by you on expedia group, we checked it out with the staff involved and we are taking corrective actions to continuously improve the experience of our guests. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best regards, Miguel Angel Perez Perez Guest service manager.

Good afternoon Mrs. Jennie; On behalf of the Hotel Decamerón Barú we would like to thank you for your time to let us know about your experience, which is very important for our team. It is satisfactory for us to know that you have liked our services; rest assured that your appreciation motivates us. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Miguel Angel Perez Perez. Guest service manager.

¡Buenas tardes! Estimado huésped; De ante mano le agradecemos haber tomado el tiempo para darnos a conocer su opinión por medio de Expedia, la cual es muy importante para nosotros, ya que nos permite conocer nuestros aciertos y aspectos a mejorar. Estamos agradecidos por habernos elegido para disfrutar sus vacaciones y darnos su excelente calificación, de seguro que nos motiva a seguir realizando nuestro trabajo con la mejor actitud. Con respecto a la no iluminación en el área de la ducha de los baños esto obedece a la norma colombiana RETIE, donde establece que no puede haber puntos eléctricos ni bombillos en las zonas húmedas ya que puede causar un corto circuito, en cuanto a las demás sugerencias, lo elevaremos al área encargada para evaluar y tomar los correctivos que se ameriten. Esperamos que nos siga brindando la oportunidad de atenderlo a usted, familiares y allegados, para seguirles brindando la mejor experiencia al estilo Decamerón. Saludos cordiales, Miguel Angel Perez Perez. Jefe de Servicio al Huésped.

Good morning dear guest; On behalf of all the Decameron hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We are very sorry to read that we did not meet your expectations, we are reviewing each of the points presented by you in the electronic comment, we will check it out with the staff involved and we are taking corrective actions to continuously improve the experience of our guests. Regarding beverages, we clarify that due to biosafety regulations, established by the company, we currently have two main bars offering full service and in the pools we offer refreshing drinks and beers. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Miguel Angel Perez Guest Service Manager.

Good afternoon Mrs. Laura; On behalf of the Decameron Baru hotel staff, we would like to thank you for your time to let us know about your experience, which is very important for our team. It is satisfactory for us to know that you have liked our services; rest assured that your appreciation motivates us. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Miguel Angel Perez Perez. Guest service manager.

Buenos días estimado huésped; En nombre del hotel Decamerón Baru queremos agradecerle el tiempo dedicado en darnos a conocer su calificación, la cual es muy importante para nuestro equipo de trabajo. Nos alegra saber que nos haya dado buena apreciación en Expedia; nos llena de felicidad que nuestro servicio, ambiente acogedor y personal cumplió con sus expectativas para vivir una experiencia única y especial. Tenga por seguro que sus comentarios nos motivan para seguir creando experiencias inolvidables. Recuerde Decamerón Barú es su casa y nos encantaría tener el privilegio y la oportunidad de darle la bienvenida nuevamente al estilo Decamerón. Saludos cordiales, Miguel Angel Perez Perez. Jefe de Servicio al Huésped.

Buenos días estimado huésped; En nombre del hotel Decamerón Barú queremos agradecerle el tiempo dedicado para darnos a conocer su calificación, la cual es muy importante para nuestro equipo de trabajo. Es satisfactorio para nosotros saber que le haya gustado nuestro servicio; tenga por seguro que su apreciación nos motiva, lo que más deseamos es tener el gusto de atenderla(o) en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia al estilo Decamerón. Saludos cordiales, Miguel Angel Perez Perez. Jefe de Servicio al Huésped.

Estimado Huésped, Gracias por dedicarnos tiempo para compartir sus valiosos comentarios acerca de su estancia en nuestra propiedad. Estamos encantados de saber que tuvo una estadía memorable con nosotros. Es muy inspirador para nosotros ver que nuestros huéspedes han tenido una hermosa estadía, que en sí misma es el mayor reconocimiento por todos los esfuerzos que realizamos. Hemos compartido sus maravillosos comentarios con todo el equipo. El equipo le invita a regresar a lo que esperamos que ahora sea su hogar cuando esté en la isla. Atentamente, GERENCIA GENERAL Decameron Baru

Dear guest, Thank you for taking the time to share your valuable comments regarding your stay at our property. We are delighted to hear that you had a memorable stay with us. It is very inspiring for us to see that our guests have had a beautiful stay, which in itself is the greatest recognition for all the efforts we make. The team invites you to return to what we hope will now be your home when you are on the island. Sincerely, GENERAL MANAGEMENT Decameron Baru

Dear guest, We are concerned about his comments about his experience. Please send us his contact information to communicate and know in detail what happened during his stay. We stay tuned. Sincerely, GENERAL MANAGEMENT

Dear guest, Thank you for taking time and sharing with us your experience in our hotel. We have taken note of your comments. We will ensure that in the future you send us best memories of your stay with us, and for this, let us provide our service once again. Cordially, GENERAL MANAGEMENT Decameron Baru

Estimado Huésped, Agradecemos el tiempo dedicado en calificarnos. Le invitamos a visitarnos nuevamente en sus próximas vacaciones. Atentamente, GERENCIA GENERAL Decameron Baru

Dear guest, Thank you for taking the time to share your valuable comments about your stay at our property. We are delighted to know that you had a memorable stay with us. It is very inspiring for us to see that our guests have had a beautiful stay, which in itself is the greatest recognition for all the efforts we make. We have shared your wonderful comments with the whole team. The team invites you to return to what we hope your home is now when you are on the island. Sincerely, GENERAL MANAGEMENT Decameron Baru

Estamos muy preocupados por la baja calificación que nos asignó :( . Nos gustaría saber su experiencia en nuestro hotel y escuchar sus comentarios y sugerencias para mejorar la calidad de nuestros servicios. Por favor, envíenos sus datos de contacto para poder contactarle. Quedamos atentos. Atentamente, GERENCIA GENERAL Decameron Baru