Title: Grand Sirenis Cartagena - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Sirenis Cartagena All-inclusive hotel with 2 restaurants and 2 outdoor pools ![Exterior](https://images.trvl-media.com/lodging/107000000/106300000/106299500/106299458/f6b12ed4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![3 bars/lounges, poolside bar](https://images.trvl-media.com/lodging/107000000/106300000/106299500/106299458/8a3ef53b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/107000000/106300000/106299500/106299458/018b9109.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/107000000/106300000/106299500/106299458/244b84da.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/107000000/106300000/106299500/106299458/2cf1b7f7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Karmairí Cartagena in Zona Norte, guests relax with poolside cocktails or book spa treatments. The property offers amenities like free WiFi, two outdoor pools, self parking, and two on-site restaurants for varied dining options. VIP Access 7.8 Good ## Popular amenities VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=106299458&PinnedHotelID=106299458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=106299458&PinnedHotelID=106299458&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=106299458&PinnedHotelID=106299458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=106299458&PinnedHotelID=106299458&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=106299458&PinnedHotelID=106299458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=106299458&PinnedHotelID=106299458&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=106299458&PinnedHotelID=106299458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=106299458&PinnedHotelID=106299458&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Deluxe Room, 1 King Bed, Balcony](https://images.trvl-media.com/lodging/107000000/106300000/106299500/106299458/f28742cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Balcony ### Highlights Balcony Soundproofed Air conditioning Free minibar items Flat-screen TV Blackout drapes/curtains Separate bedroom Private bathroom - 258 sq ft - Sleeps 3 - 1 King Bed ![Premium Room, Balcony](https://images.trvl-media.com/lodging/107000000/106300000/106299500/106299458/ab90ec2d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, Balcony 8.0 Very good 3 reviews ### Highlights Balcony Soundproofed Air conditioning Free minibar items Flat-screen TV Blackout drapes/curtains Separate bedroom Private bathroom - 366 sq ft - Sleeps 4 - 1 King Bed and 1 Twin Sofa Bed ## You may also like Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/9000000/8270000/8268200/8268158/2fb94cd3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Bastión Luxury Hotel Cartagena Walled City - Pool - Breakfast included - Spa - Pet-friendly 9.6 Exceptional 1,003 reviews CA $433 CA $433 total Nov 2 - Nov 3 [](https://www.expedia.ca/Cartagena-Hotels-Bastion-Luxury-Hotel.h8268158.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=eef988d2-7c64-458d-8376-e8f41774f30c&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/5000000/4540000/4537400/4537306/d585bffc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Cartagena Morros by IHG La Boquilla - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Karmairi-Cartagena.h106299458.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Karmairi-Cartagena.h106299458.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.52131%2C-75.49531&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fT0PJM0Ymb3k-bN8QJ4ZDx76w44=) Anillo Vial Manzanillo del Mar, Kilometro 3 - 750, Cartagena, Bolívar #### What's nearby - Playa Manzanillo - 3 min walk - 0.3 km - Karibana Golf Club - 6 min drive - 2.7 km - La Boquilla Beach - 12 min drive - 8.5 km - Las Americas International Convention Center - 18 min drive - 12.6 km - Clock Tower - 28 min drive - 19.4 km #### Getting around - Rafael Nunez Intl. Airport (CTG) - 21 min drive #### Restaurants - ‪Frisby - ‬9 min drive - ‪Stefano’s Brunch And All - ‬6 min drive - ‪Seaside Grill - ‬7 min drive - ‪Koi Koi Sushi - ‬7 min drive - ‪Distrito Burger Bar - ‬7 min drive ## About this property ### Grand Sirenis Cartagena Upscale all-inclusive hotel located in Zona Norte A free breakfast buffet, a poolside bar, and a free daily manager's reception are just a few of the amenities provided at Grand Sirenis Cartagena. Treat yourself to a massage, a body treatment, or a body scrub at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. In addition to a garden and 3 bars, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices). You'll also find perks like: - 2 outdoor pools - Free self parking - A free beach club on site, an elevator, and meeting rooms - A 24-hour front desk, smoke-free premises, and multilingual staff Room features All 147 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free stocked minibars and free WiFi. Extra amenities include: - Bathrooms with showers and hair dryers - 42-inch flat-screen TVs with satellite channels - Daily housekeeping, desks, and phones ### All-inclusive details This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages Buffet and à la carte meals, snacks, and beverages included Room service during certain hours (limited menu) In-room minibar (all beverages included) Dining availability limited at one or more venues ### Land activities Fitness facilities ### Lessons/classes/games Aerobics ## Similar properties ![5 outdoor pools](https://images.trvl-media.com/lodging/17000000/16530000/16523500/16523451/ddfca3e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive Zona Norte - Pool - Breakfast included - All-inclusive - Spa 8.2 Very good 914 reviews CA $400 CA $400 total Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=16523451&PinnedHotelID=16523451&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/5000000/4680000/4675700/4675608/d6976c8e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Estelar Playa Manzanillo Zona Norte - 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Pool - Spa - Pet-friendly - Kids pool 9.4 Exceptional 1,402 reviews CA $246 CA $246 total Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=15914053&PinnedHotelID=15914053&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, body treatments, body wraps, body scrubs, facials](https://images.trvl-media.com/lodging/16000000/15930000/15927800/15927705/1b3169ce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Estelar Cartagena de Indias Hotel Bocagrande - Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,310 reviews CA $245 CA $245 total Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=15927705&PinnedHotelID=15927705&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/26000000/25190000/25182500/25182437/b2333048.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel La Gran Via Bocagrande - Pool - Breakfast included - All-inclusive - Pet-friendly 8.0 Very good 451 reviews CA $123 CA $123 total Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=25182437&PinnedHotelID=25182437&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site - Limited onsite parking (max 10 spaces per unit) ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - 2 restaurants - 3 bars/lounges - A poolside bar - Free daily manager's reception ### Things to do - 2 outdoor pools - 24-hour gym - Free beach club - Full-service spa ### Family friendly - 2 outdoor pools - Soundproofed rooms ### Conveniences - 24-hour front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) - Multilingual staff - Proposal/romance packages ### Business services - 2 meeting rooms - Conference center ### Outdoors - Garden ### Full-service spa - Body scrubs - Facials - Hot tub - Manicures/pedicures - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator (35 inch wide door) - Smooth flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible restaurant ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch flat-screen TV with satellite channels ### Food and drink - Free bottled water - Free stocked minibar ### More - Air conditioning - Desk - Free local calls - Iron/ironing board - Laptop workspace - Mobile key entry - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service). We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A car is recommended for transportation to and from this property ### Property is also known as Karmairí Cartagena Grand Sirenis Karmairi Hotel Grand Sirenis Karmairi Cartagena Grand Sirenis Karmairi Hotel Cartagena ## Frequently asked questions ### Does Grand Sirenis Cartagena have a pool? > Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–8:00 PM. ### How much does it cost to stay at Grand Sirenis Cartagena? > As of Oct 9, 2025, prices found for a 1-night stay for 2 adults at Grand Sirenis Cartagena on Oct 23, 2025 start from CA $331.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cartagena-Hotels-Karmairi-Cartagena.h106299458.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Grand Sirenis Cartagena pet-friendly? > Yes, pets are allowed at this property. ### How much is parking at Grand Sirenis Cartagena? > Self parking is free at this property. ### What time is check-in at Grand Sirenis Cartagena? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Grand Sirenis Cartagena? > Check-out is at noon. ### Are there all-inclusive benefits at Grand Sirenis Cartagena? > Yes, the property is all-inclusive. Activities include aerobics classes. ### Where is Grand Sirenis Cartagena located? > Located in Zona Norte, this all-inclusive hotel is 0.1 mi (0.2 km) from Playa Manzanillo and within 3 mi (5 km) of Las Ramblas Shopping Center and Karibana Golf Club. La Boquilla Beach and Las Americas International Convention Center are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Sirenis Cartagena Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 31 8 - Good 8 6 - Okay 6 4 - Poor 3 2 - Terrible 10 ### 8.0/10 Cleanliness ### 8.4/10 Staff & service ### 6.8/10 Amenities ### 7.6/10 Property conditions & facilities ### 7.6/10 Eco-friendliness ### 8/10 Good #### Sarah Oct 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean rooms ##### Sarah Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### katie Sep 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The best staff and room decoration ##### katie Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Anthony Oct 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff were wonderful and very accommodating. Building was full of older people, 45+, the food wasn’t the best at all 3/5. If you want a place you can just rest and nothing else, then this location is for you. I now understand why we couldn’t find any videos on TikTok (The age gap) ##### Anthony Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Jasmine May 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very amazing place to stay ##### Jasmine Stayed 6 nights in May 2025 ### 10/10 Excellent #### Oscar javier Rivera Jun 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff food was awesome ##### Oscar javier Rivera Stayed 5 nights in May 2025 ### 10/10 Excellent #### Roderick May 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Food was excellent. ##### Roderick Stayed 6 nights in Feb 2025 ### 2/10 Terrible #### Christelle Oct 5, 2025 Disliked: Cleanliness, staff & service The drive to the hotel is a street of sketchy flooded pothole. When I arrived, I noticed several issues with the room, including mold on the walls, a strong mildew odor, stained wood furnishings, and stained drapery with visible black mold. The amenities did not reflect what was presented on Expedia or your website, and even the toilet was not functioning properly. We slipped twice in the pool as they use tile at the bottom of the pool. Overall, the accommodations were not up to the expected standard. ##### Christelle Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### WILLIAM Jul 21, 2025 Liked: Amenities Great attention ##### WILLIAM Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Rudolph Aug 11, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The worse hotel u can stay in i cant find 1 good thing about it u cant go to beach at 5 not part of hotel food garbage room moldy staff garbage u starve to death in that hotel 1 day i stood am still fighting fie my refund for the 3 days left i had to leave and stay some were else after the 1st day i dont recoomend this place to anyone dogs live better in the streets than this place and and still trying to get my refund back ##### Rudolph Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Ariandna Jul 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff was very attentive, helpful and super friendly! The food was delicious and there was always variety from different meats, rice, fruits and desserts. The drinks were always refreshing. I really enjoyed how welcoming and approachable the staff was. I was also impressed by how involved management was and very personable. I enjoyed my stay here because thanks to Chester/Franklin there was always entertainment whether it was in the inside bar or by the pool. I went as a trip with 2 other friends but this resort was also kid friendly with activities by the pool. I highly recommend this resort, the views were fantastic! ![](https://a.travel-assets.com/ugc/hotel-reviews/110d2450-c0bd-4f26-8d0e-b3936b597916-1752088601107.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ed64eb67-a5d3-4b6d-ba0b-65f4c7a30a15-1752088599791.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cf1d8454-6449-4ead-8243-e2198858e2d2-1752088601627.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a5038340-633c-4c66-8d33-f4a9cf4ae623-1752088601107.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ariandna Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Ilithya May 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Ilithya Stayed 5 nights in May 2025 ### 8/10 Good #### Victor J Mar 8, 2025 Liked: Staff & service, property conditions & facilities Nice room service excellent pool need upgrade ##### Victor J Stayed 7 nights in Mar 2025 ### 2/10 Terrible #### Ginny Sep 21, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This was a horrible hotel, first of all the smell of mold in the room was awful, the mini bar in our room was never stocked, At the dining buffets there was limited food, and drinks, I asked the supervisor for a latte at the buffer restaurant and he told me that the lattes were only serve at the bar on the first floor , I asked if it was possible for me to get one and if the waitress could bring it to my dinning table and he told me straight NO, That I has to go my self and get it from the bar which was located on the first floor, terrible customer service. There is a construction going on next to the hotel and the noise and dust is unbearable. The snacks were very limited. I ordered a chicken sandwich and the chicken was not cooked. For dinned they only had raw meat that a supposed chef would put on a grilled without any seasoning only salt and pepper they would put the meet there for like 10 minutes and served it to you uncooked. Please stay away from this hotel. It is a SCAM, FALSE advertising, the property is very deteriorated, and a lot of water filtration from all 3 floors ceiling. Not a save building structure. ##### Ginny Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Cesar Mar 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relax stay Amazing Experience. Luis Orrego was espectacular! Attention to detail and service was on standing. ##### Cesar Stayed 1 night in Mar 2025 ### 6/10 Okay #### Cesar Jul 26, 2025 Disliked: Staff & service, amenities Staff was very friendly and professional BUT VERY SLOW and not attentive. The room fridge wasn't restocked, tried calling the front desk several times but they never responded. Bars needs more options for mixed drinks and more variety for the buffet. Inside Pool area needs maintenance and more towels. The back pool area towards the beach is small and the downstairs bar is unattended. Small reserved section for the beach but the view is blocked by small vendors and restaurants. The people of work there are always battling for business with the others and can get loud. Overall I wouldn't recommend this location. NEEDS A LOT OF ATTENTION. ##### Cesar Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Sonia May 7, 2025 Liked: Cleanliness, property conditions & facilities . ##### Sonia Stayed 2 nights in Feb 2025 ### 2/10 Terrible #### Pamela Jun 29, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities This hotel is not being maintained. The smell of mould in the air is very obvious everywhere you go. When we were checked in, we were given a room that had yet to be cleaned and still had dirty bathroom, unmade bed, leftover food. I asked for a second room, but in addition to not being shown as the pictures it was beside a massive condo construction. They did end up moving us into a different building closer to the beach, which was better but still had issues and still had construction all around us. I think it’s very important that you update your website with this information ##### Pamela Stayed 7 nights in Jun 2025 ### 2/10 Terrible #### Michael Mar 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities see above... the staff is friendly although English not spoken. VERY BORING ##### Michael Stayed 7 nights in Feb 2025 ### 6/10 Okay #### Sheldon Feb 19, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities I was tricked by expedia for not telling me about all inclusive at the resort so i had to buy food everyday which was an inconvenience for me. ##### Sheldon Stayed 4 nights in Feb 2025 ### 2/10 Terrible #### Tamia Jul 22, 2025 Disliked: Cleanliness, amenities, property conditions & facilities From the moment we arrived, I genuinely believed we were at the wrong location. The photos online are incredibly misleading and do not reflect the actual state of the resort. We were greeted by a dog lying idly at the entrance—not exactly the warm welcome one expects. The restaurant had a strong, unpleasant odor and offered extremely limited food options. The bar was just as underwhelming, with only three stools available—not nearly enough for guests at a so-called full-service resort. Upon entering the room, we were immediately hit with a foul odor that made it difficult to settle in. To make matters worse, there was loud construction taking place directly across from our room. As we walked to our space, construction workers whistled at us, making us feel deeply uncomfortable and unsafe. This behavior is unacceptable and completely inappropriate in any professional hospitality setting. The second pool was an absolute eyesore—dirty, filled with algae, and clearly unmaintained. It was unusable and further solidified our decision to leave the property altogether. We quickly found an Airbnb, which saved what would have otherwise been a disastrous trip. ##### Tamia Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Jesus Aug 25, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities STAY AWAY FROM THIS HOTEL!!!! If you came across this “5 star hotel”, PLEASE BE INFORMED IT IS THE COMPLETE OPPOSITE!! 1. This hotel is full of locals, therefore if you are from another country, you are not welcomed. All of the staff ignores you and does not greet you nor try to help you. This is NOT for tourists. 2. This so called “resort” is the complete opposite from what Expedia, Viator and Booking websites show. Do not fall for the pictures you see. This is an unsanitary and DANGEROUS HOTEL. You do not get an ocean view. Instead you get a trashy construction view everywhere you go. 3. The rooms- EXTREMELY DISGUSTING, there is mold everywhere you go. You can smell it as soon as you enter the room. They try to cover up the smell with paint, but trust me, if you suffer from sinus allergies, you will immediately become congested and sick once you enter these rooms. 4. Bed bugs- we only stayed one night, and immediately developed rashes all over our bodies from the bed bugs on the sheets. Truly unsanitary. 5. The food- they leave the food out in the lobby for who knows how long. The cups and silverware are all old and nasty. A wine glass is supposed to be clear, NOT yellow. 6. The staff & management, All in all, we have been trying to request our hard-earned money back because we absolutely did not stay past one night, and they HAVE NOT ANSWERED OUR CALLS NOR RETURNED OUR MONEY. HOTEL WILL ROB YOU! They refused to give us any type of paperwork or statement 200$ a night ##### Jesus Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Robert Stice Feb 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed here for 7 nights and absolutely loved it. I definitely think the pictures of the place online undersell how nice the resort is. The decor was nicely laid out and well kept. The area is quiet, especially compared to the Bocagrande area of downtown Cartagena. Uber rides were cheap and took about 10-15 minutes to the walled city area. There are four bars, one down by the beach in a private lounging area with a security guard who will watch your stuff if you walk the beach. Another bar is next to the western pool with lounge chairs and bar tables. The main bar is called the Elixyr and is located near the lobby. And one more bar is next to the eastern pool. Many of the bartenders were in training so if you ordered a drink from different people it came out looking totally different. There are two restaurants, one is buffet-style called "Merkato" and is located under the lobby. It serves breakfast, lunch, and dinner. If you buy the all-inclusive package, that one is always free to dine at. The other restaurant is the "Fish House" located in the western building. It is a standard dining experience and serves pretty great food. On Mon-Wed, they only served dinner at the Fish House and gave us a special all-inclusive menu with select dishes. I highly recommend staying here, it is a nice place to escape to after spending the day or night in the bustling city. The staff couldn't have been kinder and more accommodating. Do yourself a favor, and stay at the Karmairi. ##### Robert Stice Stayed 8 nights in Feb 2025 ### 8/10 Good #### Sharnetta Sep 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was clean, however the mold in the bathroom (shower stall) is what made me have it a 4 star. The food was great Staff we’re exceptionally attentive and helpful even with the language barrier. ##### Sharnetta Stayed 1 night in Sep 2025 ### 10/10 Excellent #### ARTURO TAKESHI Sep 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente servicio, lo único que faltó fue el servicio de lavandería, ya que cuando se solicitó no estaba disponible. ##### ARTURO TAKESHI Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Robert Sep 19, 2025 Liked: Staff & service, property conditions & facilities I loved that everything looked just like the pictures only the outside pool wasn’t really available. Staff was so friendly and helpful and service was amazing!!! The restaurant that took reservation offered amazinggggg food. will recommend ##### Robert Stayed 2 nights in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Hotels in Fredericton](https://www.expedia.ca/Fredericton-Hotels.d3935.Travel-Guide-Hotels) > > [Ermita Cartagena, a Tribute Portfolio Hotel by Marriott](https://www.expedia.ca/Cartagena-Hotels-Ermita.h42504908.Hotel-Information) > > [Hotel Dann Cartagena](https://www.expedia.ca/Cartagena-Hotels-Hotel-Dann-Cartagena.h1797009.Hotel-Information) > > [Hotel Caribe by Faranda Grand, a member of Radisson Individuals](https://www.expedia.ca/Cartagena-Hotels-Hotel-Caribe-By-Faranda-Grand.h20609.Hotel-Information) > > [InterContinental Cartagena De Indias by IHG](https://www.expedia.ca/Cartagena-Hotels-Intercontinental-Cartagena-De-Indias.h7985087.Hotel-Information) > > [Cheap Hotels in Calgary](https://www.expedia.ca/Calgary-Hotels-Cheap-Hotels.0-0-d178245-tCheapHotels.Travel-Guide-Filter-Hotels) > > [JOIA Bávaro by Iberostar - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Iberostar-Grand-Bavaro-Adults-Only-All-Inclusive.h2802575.Hotel-Information) > > [Hotel Cartagena Plaza](https://www.expedia.ca/Cartagena-Hotels-Hotel-Cartagena-Plaza.h1533589.Hotel-Information) > > [GHL Collection Armería Real Hotel](https://www.expedia.ca/Cartagena-Hotels-GHL-Hotel-Armeria-Real.h4739392.Hotel-Information) > > [Hotel Kim](https://www.expedia.ca/Cartagena-Hotels-Selina-Cartagena.h22511937.Hotel-Information) > > [Hotel Almirante Cartagena - Colombia](https://www.expedia.ca/Cartagena-Hotels-Hotel-Almirante-Cartagena-Colombia.h1378320.Hotel-Information) > > [OZ Hotel Luxury](https://www.expedia.ca/Cartagena-Hotels-Hotel-OZ-Luxury.h46542354.Hotel-Information) > > [Decameron Cartagena All Inclusive](https://www.expedia.ca/Cartagena-Hotels-Decameron-Cartagena-All-Inclusive.h17188.Hotel-Information) > > [Estelar Cartagena de Indias Hotel](https://www.expedia.ca/Cartagena-Hotels-Estelar-Cartagena-De-Indias-Hotel.h15927705.Hotel-Information) > > [Hotel Cartagena Dubai](https://www.expedia.ca/Cartagena-Hotels-Be-Live-Experience-Cartagena-Dubai.h24115924.Hotel-Information) > > [Hilton Cartagena](https://www.expedia.ca/Cartagena-Hotels-Hilton-Cartagena.h9257.Hotel-Information) > > [GHL Corales de Indias](https://www.expedia.ca/Cartagena-Hotels-GHL-Corales-De-Indias.h7213353.Hotel-Information) > > [Hotel Casa Lola Deluxe Gallery](https://www.expedia.ca/Cartagena-Hotels-Hotel-Casa-Lola-Deluxe-Gallery.h2936555.Hotel-Information) > > [Sofitel Legend Santa Clara Cartagena](https://www.expedia.ca/Cartagena-Hotels-Sofitel-Legend-Santa-Clara-Cartagena.h34677.Hotel-Information) > > [Hotels in Canmore](https://www.expedia.ca/Canmore-Hotels.d10131.Travel-Guide-Hotels) > > [Casa del Arzobispado Hotel](https://www.expedia.ca/Cartagena-Hotels-Casa-Del-Arzobispado-Hotel.h2803067.Hotel-Information) > > [Hyatt Regency Cartagena](https://www.expedia.ca/Cartagena-Hotels-Hyatt-Regency-Cartagena.h15914053.Hotel-Information) > > [Movich Hotel Cartagena de Indias](https://www.expedia.ca/Cartagena-Hotels-Movich-Hotel-Cartagena-De-Indias.h2803470.Hotel-Information) > > [Hotels in Boston](https://www.expedia.ca/Boston-Hotels.d178239.Travel-Guide-Hotels) ### Flights > [Flights from Toronto (YYZ) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yyz/del/toronto-to-delhi) > > [Flights from Chennai (MAA) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/maa/yyz/chennai-to-toronto) > > [KLM](https://www.expedia.ca/KLM-Flights.cKL.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Edmonton (YEG)](https://www.expedia.ca/lp/flights/yyz/yeg/toronto-to-edmonton) ### Cars > [Car rentals in Phoenix](https://www.expedia.ca/Car-Rentals-In-Phoenix.d178298.Car-Rental-Guide) ### Vacation Rentals > [Florida Vacation Rentals](https://www.expedia.ca/Destinations-In-Florida.d211.Vacation-Rental-Destinations)