Hotel Portal de San Diego by HMC

Star Rating
3.5 out of 5
Photo gallery


3.9 / 5Good
76 reviews


  • Free WiFi
  • Breakfast included
  • Air Conditioning
  • Laundry


What's nearby

  • Popular Location
    University of Cartagena
    2 min walk
  • Popular Location
    House of Gabriel Garcia Marquez
    4 min walk
  • Popular Location
    Cartagena Cathedral
    5 min walk
  • Airport
    Cartagena (CTG-Rafael Nunez Intl.)
    9 min drive

Choose dates to view prices

Book online or call:

  • Standard Double Room

    4.4/5 guest room rating

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Double or Twin Room

    Room Amenities

    • Sleeps 2
    More details
  • Family Room

    Room Amenities

    • City view
    • Sleeps 4
    More details

About this area


Hotel Portal de San Diego by HMC is located in Cartagena's Cartagena Walled City neighbourhood. Clock Tower is a notable landmark, and the area's natural beauty can be seen at Bocagrande Beach and Castillo Grande Beach. Looking to enjoy an event or a game while in town? See what's happening at Estadio De Softbol De Chiquinquira or Nuevo Bosque Softball Stadium.

Popular Location

What's nearby

  • University of Cartagena - 2 min walk
  • House of Gabriel Garcia Marquez - 4 min walk
  • Cartagena Cathedral - 5 min walk
  • Plaza Santo Domingo - 6 min walk
  • Clock Tower - 6 min walk

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) - 9 min drive

About this property

Hotel Portal de San Diego by HMC

3.5-star Cartagena bed & breakfast in Cartagena Walled City, walk to Clock Tower
Concierge services, dry cleaning and laundry facilities are available at this bed & breakfast. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, free newspapers and tour/ticket assistance. All 11 rooms offer free WiFi, minibars and flat-screen TVs with satellite channels. Other amenities available to guests include room service (during limited hours), safes and showers.
Hotel Portal de San Diego by HMC offers 11 forms of air-conditioned accommodation with minibars and a safe. 32-inch Flat-screen televisions come with satellite channels.
Bathrooms include a shower and complimentary toiletries. This Cartagena bed & breakfast provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Return airport shuttle (surcharge)

Food and drink

Free cooked-to-order breakfast available daily 7 AM–10 AM
Room service available

Family friendly

Dry-cleaning service
Laundry facilities


Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken




Room amenities


Air conditioning


Free toiletries
Hairdryer (on request)


32-inch flat-screen TV
satellite channels

Food and drink






Check-in between 3 PM - 3 PM
Minimum check-in age - 18


Check-out before 1 PM


  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Diners Club
American Express

Important information


You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged at check-out to citizens of Colombia regardless of the length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: COP 45000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.

Property is also known as

  • Hotel Portal San Diego HMC Cartagena
  • Hotel Portal San Diego HMC
  • Portal San Diego HMC Cartagena
  • Portal San Diego HMC
  • Hotel Portal de San Diego
5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

4/5 Good

Old Town Gem

Very nice and small hotel located in old time. I will definitely stay here again.

Pros: Centrally located and didn't really need to take a taxi for anything.

Cons: I wish the rooms were bigger.

Location: Everything is within a 5 min. walk.

Stayed 1 night in Oct. 2017


Good Location for the price and friendly staff

This hotel has a good location in the walled city and a helpful staff, but the rest is disappointing. Towels and sheets had holes and stains. Room didn't have a closet, safe, or a working iron. The air conditioner worked, just took a long time to cool down the room and housekeeping would shut it off after cleaning the room. The staff was great and very helpful but the actual room was bad.

Pros: Location and staff.

Cons: Towels, iron, sheets, pillows, air conditioner.

Location: Near almost everything you would want to see in the walled city.

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Our bedroom was on the front of the hotel and was so noisy at night. Good situation and beautiful place, excellent staff


    The problem was Hotel.com.

    The big problem was that when we arrived, they said they never received our reservation from Hotel.com. So, the problem here is Hotel.com. And it is the second time that we have a problem with our reservation with Hotel.com. The people from Hotel Portal de San Diego was very nice and helpful, and they found another hotel for us. We stayed one night there and next day we had to move to another hotel.......Not something that we had planned.....

    4/5 Good

    Simple & good low cost hotel with perfect location

    I stayed here for one night. I would recommend this hotel for anyone looking for something low cost with a great central location in the old city. There were lots of great shops on the same street where you could buy gifts, food, water, etc. and all the attractions in the old city were just a short walk away. They keep the front door of the hotel locked and you have to ring the doorbell to get in, which I liked because I felt very safe traveling on my own. The hotel and location felt safe and the staff was nice. I didn't ask for much but they watched my bags for me when I got there very early and couldn't check in yet so that I walked around and did some siteseeing without having to worry about my luggage. And they helped me get a taxi back to the airport quickly when I asked. The room was small but I wasn't expecting it to be big. There was a window with a view of some rooftops, which was pretty, the shower had hot water, there was an air conditioner that worked great, and the wifi was amazing from my room. The breakfast was good too - nothing fancy but they had coffee, juice, fruit, eggs, which seems to be the typical thing at most places I stayed in Colombia (some hotels did eggs without the fruit). I had no issues and I would definitely stay here again if I was looking to stay somewhere simple and save some money with a great location and all the amenities I need without anything fancy or extravagant.

    Pros: Perfect central location, hot water, air conditioner, wifi

    Location: The clock tower nearby, San Diego square a few blocks away with all the amazing colored houses, great neighborhood to stroll around

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