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Minibar, in-room safe, free WiFi
Minibar, in-room safe, free WiFi
Minibar, in-room safe, free WiFi

Guest reviews

3.9 out of 5 Good
76 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Air conditioning
Room service


Explore the area

Popular LocationUniversity of Cartagena2 min walk
Popular LocationHouse of Gabriel Garcia Marquez4 min walk
Popular LocationPuerta del Reloj5 min walk
AirportCartagena (CTG-Rafael Nunez Intl.)9 min drive

Choose dates to view prices

  • Deluxe Double or Twin Room

    Room amenities

    • Sleeps 2
    More detailsDeluxe Double or Twin Room
  • Family Room

    Room amenities

    • City view
    • Sleeps 4
    More detailsFamily Room
  • Standard Double Room

    Room amenities

    • Sleeps 2
    More detailsStandard Double Room

About this area


Located near the beach, Hotel Portal de San Diego by HMC is in Cartagena's Cartagena Walled City neighbourhood. While the natural beauty of Bocagrande Beach and Marbella Beach can be enjoyed by anyone, those looking for an activity can explore Port of Cartagena. Naval Museum Cartagena and Caribbean Naval Museum are also worth visiting.
Visit our Cartagena travel guide
View in a map
Popular Location

What's nearby

  • University of Cartagena - 2 min walk
  • House of Gabriel Garcia Marquez - 4 min walk
  • Cartagena Cathedral - 5 min walk
  • Puerta del Reloj - 5 min walk
  • Clock Tower - 6 min walk

Getting around

  • AirportCartagena (CTG-Rafael Nunez Intl.) - 9 min drive

About this property

Hotel Portal de San Diego by HMC

3.5-star Cartagena bed & breakfast in Cartagena Walled City, walk to Clock Tower
Along with concierge services, this bed & breakfast has dry cleaning and laundry facilities. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, free newspapers and tour/ticket assistance. All 11 rooms offer free WiFi, minibars and flat-screen TVs with satellite channels. Other amenities available to guests include room service (during limited hours), safes and showers.
Hotel Portal de San Diego by HMC offers 11 forms of accommodation with minibars and a safe. 32-inch Flat-screen televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Return airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM–10 AM
  • Room service available

Family friendly

  • Dry-cleaning service
  • Laundry facilities


  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish


  • Garden

Room amenities


  • Climate control (air conditioning)


  • Free toiletries
  • Hairdryer (on request)
  • Shower


  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Minibar


  • Phone
  • Safe



Check-in between 3 PM and 3 PM
Minimum check-in age - 18


Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • For stays on or after 1 January 2021, citizens of Colombia and foreigners staying for 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may still be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: COP 45000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.

Property is also known as

Hotel Portal San Diego HMC Cartagena
Hotel Portal San Diego HMC
Portal San Diego HMC Cartagena
Portal San Diego HMC
Portal Diego By Hmc Cartagena
Hotel Portal de San Diego by HMC Cartagena
Hotel Portal de San Diego by HMC Bed & breakfast
Hotel Portal de San Diego by HMC Bed & breakfast Cartagena

Frequently asked questions

Can I cancel my reservation for free at Hotel Portal de San Diego by HMC and receive a full refund?
Yes, Hotel Portal de San Diego by HMC offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Portal de San Diego by HMC cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Portal de San Diego by HMC pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Hotel Portal de San Diego by HMC?
Check-in is from 3 PM to 3 PM.
What time is check-out at Hotel Portal de San Diego by HMC?
Checkout is at 1 PM.
Does Hotel Portal de San Diego by HMC provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of COP 45000 per vehicle applies.
Where is Hotel Portal de San Diego by HMC located?
Located in Cartagena Walled City, this bed & breakfast is within a 10-minute walk of Simon Bolivar House and Museum, Clock Tower and Cartagena de Indias Convention Center. Bocagrande Beach and San Felipe de Barajas Castle are also within 1 mile (2 km).
76 reviews
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Town Gem
Very nice and small hotel located in old time. I will definitely stay here again.
Stayed 1 night in Oct 2017

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, room comfort
Good Location for the price and friendly staff
This hotel has a good location in the walled city and a helpful staff, but the rest is disappointing. Towels and sheets had holes and stains. Room didn't have a closet, safe, or a working iron. The air conditioner worked, just took a long time to cool down the room and housekeeping would shut it off after cleaning the room. The staff was great and very helpful but the actual room was bad.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Our bedroom was on the front of the hotel and was so noisy at night. Good situation and beautiful place, excellent staff

3/5 Okay

The problem was Hotel.com.
The big problem was that when we arrived, they said they never received our reservation from Hotel.com. So, the problem here is Hotel.com. And it is the second time that we have a problem with our reservation with Hotel.com. The people from Hotel Portal de San Diego was very nice and helpful, and they found another hotel for us. We stayed one night there and next day we had to move to another hotel.......Not something that we had planned.....

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple & good low cost hotel with perfect location
I stayed here for one night. I would recommend this hotel for anyone looking for something low cost with a great central location in the old city. There were lots of great shops on the same street where you could buy gifts, food, water, etc. and all the attractions in the old city were just a short walk away. They keep the front door of the hotel locked and you have to ring the doorbell to get in, which I liked because I felt very safe traveling on my own. The hotel and location felt safe and the staff was nice. I didn't ask for much but they watched my bags for me when I got there very early and couldn't check in yet so that I walked around and did some siteseeing without having to worry about my luggage. And they helped me get a taxi back to the airport quickly when I asked. The room was small but I wasn't expecting it to be big. There was a window with a view of some rooftops, which was pretty, the shower had hot water, there was an air conditioner that worked great, and the wifi was amazing from my room. The breakfast was good too - nothing fancy but they had coffee, juice, fruit, eggs, which seems to be the typical thing at most places I stayed in Colombia (some hotels did eggs without the fruit). I had no issues and I would definitely stay here again if I was looking to stay somewhere simple and save some money with a great location and all the amenities I need without anything fancy or extravagant.

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