3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Hotel Estelar Playa Manzanillo

4 out of 5
Hotel Estelar Playa Manzanillo
Anillo Vial Vía Manzanillo del mar Km 4, Cartagena, Bolivar

Reviews

8.2

Very good

Rating 10 - Excellent. 385 out of 882 reviews" "
Rating 8 - Good. 307 out of 882 reviews" "
Rating 6 - Okay. 109 out of 882 reviews" "
Rating 4 - Poor. 46 out of 882 reviews" "
Rating 2 - Terrible. 35 out of 882 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Nancy

Liked: Staff & service
Too many locals in here and we expected better food from the 3 restaurants but we paid for what we received would never go back
Stayed 4 nights in Apr 2024

8/10 Good

Susan McCormick

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Manzanillo on Apr 3, 2024
Estimada Señora Susan,Gracias por compartir su calificación con nosotros.¡Regrese pronto!Cordial saludo,Roberto Carlos Castello BenedettiGerente General Hotel ESTELAR Playa Manzanillo

6/10 Okay

bibiana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Where do i start? Staff: everyone was so helpful, nice, kind, eager to assist you and always with a smile . Great job. Food was good, a lot of variety and to choose from . We enjoyed the food, all of it. Beds were comfy , air conditioning worked well. On the other hand, the hotel is completely outdated, it looks like they haven’t take care of many issues ( around the pool a lot of tiles broken ) etc etc etc. The walls between rooms are like paper, you can hear everything from the adjacent room . Bathrooms (at least ours) was very dirty in the corners around the shower and even we found a cockroach in our closet . It hasn’t received a touch of love since long time ago , or probably never and you can tell . It looks like an abandoned hotel in the middle of nowhere . It’s a shame that such a beautiful property looks so old . Furniture at the pool and lounges and dinings room should be updated as well since they look dirty and worn out . I was very disappointed to say the least.
Response from Manzanillo on Mar 26, 2024
Dear Mrs. BibianaReceive a cordial greeting from the work team of Hotel Estelar Playa Manzanillo. It is important to mention that the hotel follows a Safety and Hygiene program (cleaning and maintenance). In our hotel it is essential to maintain a constant preventive and corrective maintenance program in all areas. However, with this type of control, we must admit that we are not exempt from having failures and wear in the machinery and furniture that we operate constantly and without interruption. We would like to inform you that we are implementing actions together with the Hotel to prevent this type of disagreement from being generated, with the highest priority being that the satisfaction of our clients is maintained in all the properties we operate. We hope you give us the opportunity to have you home again.Sincerely,Roberto Carlos Castello BenedettiGeneral ManagerESTELAR Playa Manzanillo Hotel

4/10 Poor

elliott

Stayed 10 nights in Mar 2024
Response from Manzanillo on Apr 3, 2024
Estimado huésped,Permítanos conocer detalles de su experiencia a fin de implementar las acciones de mejora necesarias en busca del cumplimiento de sus expectativas.Esperamos nos brinde la oportunidad de tenerle nuevamente en casa.Cordial saludo,Roberto Carlos Castello BenedettiGerente General Hotel ESTELAR Playa Manzanillo

6/10 Okay

Emilio

Liked: Cleanliness, staff & service
Disliked: Amenities
Noisy and out-dated. Food was average (except the italian restaurant). The guys at the bar on Tower 1 next to the swimming pool where amazing and super friendly and helpful.
Stayed 1 night in Mar 2024
Response from Manzanillo on Mar 15, 2024
Dear Mr. Emilio,Receive a cordial greeting from the work team at Hotel Estelar Playa Manzanillo.We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you back home and provide you with the warm service that characterizes us.Sincerely,Roberto Carlos Castello BenedettiGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

Lyndsey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a wonderful staff! Food was amazing! Beach was fantastic! Very happy we picked this place to stay. Brush up on your Spanish. Most people in the resort and staff are Spanish speaking only.
Stayed 9 nights in Feb 2024
Response from Manzanillo on Mar 2, 2024
Dear guest,Thank you for taking the time to share your experience with us.Come back soon.Regards, Roberto Carlos Castello BenedettiGeneral ManagerESTELAR Playa Manzanillo Hotel

4/10 Poor

Lyz

Travelled with partner
The property had many cats and dogs in all areas specifically eating areas. So if you are allergic or don’t like to eat with cats and dogs, not a good place to stay. The property is also a distance from the town so it is isolated if you want some peace and calm.
Stayed 7 nights in Feb 2024
Response from Manzanillo on Feb 28, 2024
Dear Mrs. Lyz,Thank you for sharing your experience with us, we would like to inform you that the procedures were reviewed with the area involved and corrective measures were implemented that allow us to guarantee compliance with our standards.We hope to have the opportunity to serve you again and offer you the warm treatment that characterizes us.Receive a cordial greeting,Roberto Carlos Castello BenedettiGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was amazing , beautiful facilities, its cleanliness the staff very polite and accommodating . The choices in dining. An experience not to forget
Stayed 7 nights in Feb 2024
Response from Manzanillo on Feb 20, 2024
Dear Mr. Eddie,It is a pleasure for us to receive your rating and comments; knowing that we met your expectations is a source of pride and satisfaction.It will be a pleasure to have you back soon.Best regards,Roberto Carlos Castello BenedettiGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

Yhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Manzanillo on Feb 15, 2024
Estimado huésped, Recibimos con orgullo y satisfacción su calificación.Cordial saludo,Roberto Carlos Castello BenedettiGerente General Hotel ESTELAR Playa Manzanillo

8/10 Good

Melanie, East Boston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place looked like the pictures. I was disappointed when I didn’t find a swim up bar as it was said on the listings. Other than our stay was pleasant
Stayed 3 nights in Jan 2024
Response from Manzanillo on Feb 6, 2024
Dear Mrs. MelanieShe receives a cordial greeting.We know that it is of utmost importance to meet the expectations of our visitors regarding the services they expect to receive from the hotel. To achieve this goal, it is essential that our guests understand our operations and service portfolio. In our all-inclusive plan, the offer is based on providing adequate comfort and recreation to our passengers, framed in a defined standard in which we offer various options to enjoy and satisfy the tastes of our clients, in a cost-benefit relationship that we consider It is more than convenient.Sincerely,Roberto Carlos Castello BenedettiGeneral ManagerESTELAR Playa Manzanillo Hotel

6/10 Okay

Paul Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good service. Mediocre food. Limited all-inclusive. Some goodies had to be purchased. Too much on the q codes. Reserve this, reserve that. Too beholden to check-in and check-out hours. I.e. arrive early, have to pay for food.
Stayed 5 nights in Jan 2024
Response from Manzanillo on Jan 23, 2024
Dear guest,We understand that there were a series of fortuitous circumstances that led you to generate a negative perception of the hotel and we regret that during your stay you experienced unpleasant moments. We would like to inform you that the procedures were reviewed with the area involved to prevent this type of disagreement. is generated, with the highest priority being that the satisfaction of our clients is maintained in all the properties we operate.Best regards,Alexander Nova BonillaGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

Vijendra

Stayed 3 nights in Dec 2023
Response from Manzanillo on Jan 23, 2024
Estimado huesped, Recibimos con orgullo y satisfacción su calificación.Cordial saludo,Alexander Nova BonillaGerente General Hotel ESTELAR Playa Manzanillo

2/10 Terrible

Paola Andrea Torres

Stayed 7 nights in Dec 2023
Response from Hotel Estelar Playa Manzanillo on Dec 26, 2023
Respetada Sra. Paola Andrea Torres, siempre será un placer saludarle, Lamentamos, que esta vez su estadía no fuera lo esperado, pero estoy seguro que por una razón fuera de nuestro alcance fue lo sucedido, en Estelar Playa Manzanillo, siempre nos esforzaremos para que la estadía de cada uno de nuestros huéspedes sea la mejor experiencia.

4/10 Poor

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel falls very short on the things they promise. We were given 1 towel each for our entire stay. Very basic necessities such as toilet paper would run out and not be refilled. Pool towels are given sparingly and amenities were not there. We would come back to a “clean” room and there would still be sand everywhere, along with our garbage and dirty towels that were not changed. The hotel restaurant refused to accommodate us because we were 10 minutes late saying they were now seating 8pm reservations (at 7:10pm). There is only one bar that is open all the time on the property and it is far from the rooms. Everything is practically self serve, if you want a drink of water at night you will have to go outside to get it yourself. Half of the beach - you have to pay more to sit there. The food did not live up to the standards I had, it was barely edible (cheap cuts of meat, small servings, no variety). I am not sure what is “all inclusive” about his because even things like snacks (that they advertise are available after 10pm) and coffee (in COLOMBIA) were not available on more than one occasion. The food and ambiance is much better in the actual city of Cartagena (this hotel is about 20 min outside the city) - I would not stay here again. Way too much money for the things they promise and don’t fulfill. We really just slept here because of how disappointed we were- and even that was a mission because of very loud neighbors despite the hotel having NOTHING to do after 10pm.
Stayed 4 nights in Dec 2023
Response from Manzanillo on Dec 17, 2023
Dear Mr. John, In advance, receive a cordial greeting from Hotel Estelar Playa Manzanillo.We thank you for letting us know your observations regarding the circumstances presented during your last stay; about which we are implementing actions together with the Hotel to prevent this type of disagreement from being generated, with the highest priority being that the satisfaction of our clients is maintained in all the properties we operate, for which we regret this situation and present our apologies if any of the members of our work team did not act diligently at those times.We reiterate our thanks because you allow us to take the corrective measures and we hope to serve you again at the ESTELAR Playa Manzanillo Hotel.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

8/10 Good

Kenneth, HARRISBURG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: food was great and they do a fantastic job at encouraging guests to not waste food. Pet-friendly (even with strays). The staff was friendly and accommodating. We were allowed an early check-in -- it took 3 hours -- but we were grateful for allowing us to enter the room early. They also tried their best to accommodate a late checkout but they were fully booked and we could see how busy the hotel was. They also provide a shuttle service to town free of charge which was very helpful. Cons: There is nothing to do outside the hotel area. The Entertainment team and activities lacked creativity and budget.
Stayed 3 nights in Dec 2023
Response from Manzanillo on Dec 17, 2023
Dear guest,Receive a cordial greeting from the work team at Hotel Estelar Playa Manzanillo.We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you back home and provide you with the warm service that characterizes us.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

Hiren

Stayed 4 nights in Nov 2023
Response from Hotel Estelar Playa Manzanillo on Dec 26, 2023
Apreciados, nos alegramos que su estadía fuera lo esperado, siempre será un placer tenerlos en su Hotel, y que siempre sea la opción de vacaciones para usted y su familia

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estelar Playa Manzanillo offered top notch service. The resort landscape is breathtaking and beautiful. You will definitely feel a since of peace and tranquility as you relax especially by the beautiful pools.
Stayed 6 nights in Nov 2023
Response from Thank you for choosing us. on Nov 29, 2023
Good morning dear Mrs. Tammy.For us it was an honor to have you in our facilities, we hope you can return again.Your sincerely; Front Desk Team

8/10 Good

Cynthia Gardner

Liked: Amenities, property conditions & facilities
The property was nice. The rooms were a good size. The pools were great. The staff was friendly and helpful. The food was bland and uncreative. What was on the menu wasn’t what you got. Other than food I’d say excellent.,
Stayed 4 nights in Nov 2023
Response from Manzanillo on Nov 16, 2023
Dear guest,It is a pleasure for us to receive your rating and comments; knowing that we met your expectations is a source of pride and satisfaction.It will be a pleasure to have you back soon.Best regards,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

6/10 Okay

Elianne Carolina abiad de

Disliked: Cleanliness, staff & service
too far from the city and hated the dogs and cats during dinning and everywhere on the property
Stayed 3 nights in Oct 2023
Response from Manzanillo on Nov 9, 2023
Dear Mrs. Elianne,Receive a cordial greeting from the work team at Hotel Estelar Playa Manzanillo.We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you back home and provide you with the warm service that characterizes us.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but infrastructure leading to property needs improvemant
Stayed 3 nights in Oct 2023
Response from Manzanillo on Oct 31, 2023
Dear Mr. Isaac,Receive a cordial greeting from the work team at Hotel Estelar Playa Manzanillo.We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you back home and provide you with the warm service that characterizes us.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manzanillo on Oct 31, 2023
Estimado Señor Isaac,Gracias por compartir su calificación con nosotros.Regrese pronto!Cordial saludo,Carlos Abuchaibe InsignaresGerente General Hotel ESTELAR Playa Manzanillo

4/10 Poor

Bryan, Miramar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very unhappy with my stay. Planned this trip for my mother's birthday and I'm disappointed. The staff didn't speak any English, which is surprising since most operations cater to tourists.... The food options were mediocre with limited options and the rooms need immediate upgrades (especially the bathroom tub/shower).Covered in mildew. Aside from that, the pool areas weren't clean and stray animals roamed the property. At check-in, the room smelled of dirty mop and mildew odor. Again updates are needed ASAP..... This is definitely not a four star resort! Compared to Royalton resorts, this resort is a one star. Much is needed for good ratings. Really sad that I didn't choose a better resort.
Response from Manzanillo on Oct 21, 2023
Dear Mr. Bryan, In advance, receive a cordial greeting from Hotel Estelar Playa Manzanillo.We thank you for letting us know your observations regarding the circumstances presented during your last stay; about which we are implementing actions together with the Hotel to prevent this type of disagreement from being generated, with the highest priority being that the satisfaction of our clients is maintained in all the properties we operate, for which we regret this situation and present our apologies if any of the members of our work team did not act diligently at those times.We reiterate our thanks because you allow us to take the corrective measures and we hope to serve you again at the ESTELAR Playa Manzanillo Hotel.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

MIRIAM ANGELICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Manzanillo on Oct 21, 2023
Estimada Señora Miriam,Gracias por compartir su calificación con nosotros.Regrese pronto!Cordial saludo,Carlos Abuchaibe InsignaresGerente General Hotel ESTELAR Playa Manzanillo

4/10 Poor

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manzanillo on Sep 28, 2023
Estimado Señor Antonio. Reciba un cordial saludo de parte del equipo de trabajo de Hotel Estelar Playa Manzanillo. Esperamos tener la oportunidad de recibir nuevamente su visita, les reiteramos nuestra voluntad por superar sus expectativas y brindarles todas las atenciones que merecen en su próximo viaje con nosotros. Reiteramos nuestros agradecimientos porque nos permiten tomar los correctivos y esperamos atenderle nuevamente en el Hotel ESTELAR Playa Manzanillo Atentamente, Carlos Abuchaibe InsignaresGerente General Hotel ESTELAR Playa Manzanillo

6/10 Okay

Daphnee, JAMAICA

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The rooms need updated air conditioning. The bathroom need better ventilation. The rooms need to be fully cleaned bathrooms especially. Snack time needed more variety. They did have great transportation to the city. Great air conditioned clean bus.
Response from Manzanillo on Sep 27, 2023
Dear guest,Receive a cordial greeting from the work team at Hotel ESTELAR Playa Manzanillo.We appreciate that you took the time to complete our survey and allow us to learn details of your experience in order to implement improvement actions focused on delivering rooms in optimal condition and in compliance with our standards. Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

6/10 Okay

Kelvin

Travelled with group
checking in was very slow
Stayed 8 nights in Sep 2023
Response from Manzanillo on Sep 19, 2023
Dear guest,We appreciate you contacting us. Feedback from our customers is always welcomed and received positively. More than disagreements, they are opportunities that you give us to be able to provide better service to the guests who visit us.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

4/10 Poor

Judith

Travelled with family and small children
Disliked: Property conditions & facilities
The smell of mold n humidity takes over the room. Was assigned 4 different room n the have the same issue. Property structure needs maintenance. paint peeling, black molds n leaks in the structure is observed. Staff is really friendly and try to accommodate.
Stayed 5 nights in Sep 2023
Response from Manzanillo on Sep 12, 2023
Dear Mrs. Judith,Receive a cordial greeting from the work team of Hotel Estelar Playa Manzanillo. It is important to mention that the hotel follows a Safety and Hygiene program (cleaning and maintenance). In our hotel it is essential to maintain a constant preventive and corrective maintenance program in all areas. However, with this type of control, we must admit that we are not exempt from having failures and wear in the machinery and furniture that we operate constantly and without interruption. We would like to inform you that we are implementing actions together with the Hotel to prevent this type of disagreement from being generated, with the highest priority being that the satisfaction of our clients is maintained in all the properties we operate. We hope you give us the opportunity to have you home again.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

2/10 Terrible

Jalyn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are old and have an ant problem in most of the accommodations. The food was mediocre. The staff attempted to be acccomadating but didnt take the mold issue, ant issue, or lack of reliable AC seriously.
Stayed 3 nights in Sep 2023
Response from Manzanillo on Sep 12, 2023
Dear guest,Receive a cordial greeting from the work team at Hotel Estelar Playa Manzanillo.We appreciate that you took the time to complete our survey and allow us to learn details of your experience in order to implement improvement actions focused on delivering rooms in optimal condition and in compliance with our standards. Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing. Everything that was offered was culturally based and it made everything even more memorable. Change nothing about the way everything is run.
Stayed 6 nights in Sep 2023
Response from Manzanillo on Sep 12, 2023
Dear Mr. William,It is a pleasure for us to receive your rating and comments; knowing that we met your expectations is a source of pride and satisfaction.It will be a pleasure to have you back soon.Best regards,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

4/10 Poor

Diana

Stayed 6 nights in Sep 2023
Response from Manzanillo on Sep 29, 2023
Estimada Señora Diana, Permítanos conocer detalles de su experiencia a fin de implementar las acciones correctivas pertinentes en busca del cumplimiento de sus expectativas.Esperamos nos brinde la oportunidad de recibirle nuevamente.Cordial saludo,Carlos Abuchaibe InsignaresGerente General Hotel ESTELAR Playa Manzanillo

6/10 Okay

Vasthy

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Manzanillo on Sep 12, 2023
Dear guest ,Thank you for sharing your rating with us.Come back soon!Best regard,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

8/10 Good

Francisco

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pretty good overall.
Stayed 3 nights in Sep 2023
Response from Manzanillo on Sep 12, 2023
Dear guest,Thank you for taking the time to share your experience with us.Come back soon.Regards, Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

8/10 Good

Jose Francisco

Liked: Staff & service
Staff very friendly and helpful food is fresh, need some work keeping the bathrooms in public areas clesn
Stayed 3 nights in Aug 2023
Response from Manzanillo on Sep 12, 2023
Dear Mr. Francisco,Receive a cordial greeting from the work team at Hotel Estelar Playa Manzanillo.We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you back home and provide you with the warm service that characterizes us.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

8/10 Good

fausto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food is so okay
Stayed 6 nights in Aug 2023
Response from Manzanillo on Aug 23, 2023
Dear guest,Thank you for taking the time to share your experience with us.Come back soon.Regards, Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

Winston D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent, very friendly.
Stayed 4 nights in Aug 2023
Response from Manzanillo on Aug 22, 2023
Dear Mr. wiston,It is a pleasure for us to receive your rating and comments; knowing that we met your expectations is a source of pride and satisfaction.It will be a pleasure to have you back soon.Best regards,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

6/10 Okay

AuraLeticia, JACKSON HEIGHTS

Stayed 4 nights in Aug 2023
Response from Manzanillo on Sep 3, 2023
Estimada Señora Aura,Gracias por compartir su calificación con nosotros.Regrese pronto!Cordial saludo,Carlos Abuchaibe InsignaresGerente General Hotel ESTELAR Playa Manzanillo

6/10 Okay

Silvia

Travelled with family
Liked: Staff & service
Excellent food and service restaurant. It take two hrs to receive the room after the check in time.
Stayed 5 nights in Jul 2023
Response from Manzanillo on Aug 8, 2023
Respected Mrs. Silvia,We believe it is important to explain the hotel procedure in terms of check-in times. As stated in all our brochures, Check In to enjoy the facilities and various services takes place from 3:00 p.m., and we have a key delivery period until 5:00 p.m. This is due to the fact that departing passengers return their rooms at 1:00 pm, and later the housekeeper department performs the respective cleaning, prepares and verifies them in order to assign them again. This is not a whimsical issue or bad service, but rather obeys the way in which our operation is established. Likewise, since we place the bracelets, guests can have access to restaurants, bars, pools and beach while the rooms are prepared.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

6/10 Okay

Benjamin

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is beautiful, clean, and well maintained. The main problem is with hotel staff and a complete lack of information about the facilities. The check-in time is rigidly enforced at 3:30 pm, despite the fact that many travelers arrive early in the morning on overnight flights. This would be okay if there were an indoor, air-conditioned space in which to receive hotel guests; however, guests have a shaded waiting area in which to pass the hours in the baking heat, including children and the elderly. We offered to pay for an extra day to be able to access a room earlier, but the front desk receptionist was condescending. Every day, we saw guests and their luggage stack up waiting for their room. If the hotel weren't booked so full, this might alleviate the problem. Our room was lovely but packed a hair dryer. We notified the concierge who made note of it and did nothing about it. We also notified the housekeeing of the situation, but they did not know what to do about it. Three days later, after more requests, we were finally given a hair dryer. The air condoning in the rooms is weak, which is on par for the region in general, but at the height of summer, we felt cooler rooms would be better overall. The property has 3 pools, but one is exclusively for adults. The pools that allow children often host DJs with music loud enough so that keeping ears on splashing children becomes difficult at best. Finally, the QR code to hotel information leads to a 404 page.
Stayed 6 nights in Jul 2023
Response from Manzanillo on Aug 8, 2023
Dear Mr. Benjamin, We thank you for letting us know his observations regarding the circumstances presented in his last stay; on which we are implementing actions together with the Hotel to prevent this type of non-conformity from being generated, being the highest priority that the satisfaction of our clients is maintained in all the properties that we operate, for which we regret this situation presenting our apologies if any of the members of our work team did not act diligently at those times.We reiterate our commitment to the service we offer and we look forward to welcoming you again at the ESTELAR Playa Manzanillo Hotel.Cordially,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

8/10 Good

Ashley, New York

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This resort is a nice place to lay low away from the noise of the city. Compared to other resorts its on the smaller side. The rooms were nice and spacious. They have 3 pools which close around 6. The buffet has very limited choices. It was the most limited variety Ive seen at an all inclusive. They have 3 restaurants. I only ate at one and tbe food was good. The resort has a lot of stray dogs and cats which isnt completely unusual..The beach was clean but if you're looking for blue water this isnt the place.
Stayed 5 nights in Jul 2023
Response from Manzanillo on Jul 24, 2023
Dear Mrs. Ashley, In advance, receive a cordial greeting from Hotel Estelar Playa Manzanillo.We thank you for letting us know her observations regarding the circumstances presented in her last stay; on which we are implementing actions together with the Hotel to prevent this type of non-conformity from being generated, with the highest priority being that the satisfaction of our clients is maintained in all the properties that we operate.We reiterate our thanks because they allow us to take the corrective measures and we hope to welcome you again at the Hotel ESTELAR Playa ManzanilloBest regards,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely go back
Stayed 3 nights in Jul 2023
Response from Manzanillo on Jul 20, 2023
Dear guest,Thank you for taking the time to share your experience with us.Come back soon.Regards, Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

2/10 Terrible

Marilyn, Flushing

Travelled with group
The customer service from the property manager was a total waste of time and energy. To date, the manager continues to ignore my request to speak to the managing company. Long story short…a was injured due to a shower glass door shattering. Words can’t describe how scary the situation was BUT the manager was not equipped to deal with such a situation. The hotel is mismanaged. The workers can be delightful BUT management is on a totally different disappointing level. Not at all how I planned to spend a girls trip!
Response from Manzanillo on Jul 6, 2023
Dear Mrs. Marilyn, In advance, receive a cordial greeting from Hotel Estelar Playa Manzanillo.We thank you for letting us know her observations regarding the circumstances presented during her last stay; on which we are implementing actions together with the Hotel to prevent this type of non-conformity from being generated, being the highest priority that the satisfaction of our clients is maintained in all the properties that we operate, for which we regret this situation presenting our apologies if any of the members of our work team did not act diligently at those times.We reiterate our thanks because they allow us to take the corrective measures and we hope to welcome you again at the Hotel ESTELAR Playa ManzanilloRegards, Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

2/10 Terrible

Nicholas

Stayed 7 nights in Jun 2023
Response from Manzanillo on Jul 20, 2023
Estimado Señor Nicolas, Permítanos conocer detalles de su experiencia a fin de implementar las acciones correctivas pertinentes en busca del cumplimiento de sus expectativas.Esperamos nos brinde la oportunidad de recibirlo nuevamente.Cordial saludo,Carlos Abuchaibe InsignaresGerente General Hotel ESTELAR Playa Manzanillo

8/10 Good

Anibal

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Manzanillo on Jun 27, 2023
Estimado Señor Anibal,Gracias por compartir su calificación con nosotros.Regrese pronto!Cordial saludo,Carlos Abuchaibe InsignaresGerente General Hotel ESTELAR Playa Manzanillo

2/10 Terrible

amanda

Stayed 3 nights in Jun 2023

10/10 Excellent

adriana, pittsburgh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We planned a family reunion that had been postponed several years due to the pandemic. Hotel Estelar Playa Manzanillo was the perfect location to meet our families again. The location is very quiet with beautiful and colorful gardens. There was a swimming pool for adults only, one for babies and 2 for families. They provided good towels and the beach had plenty of seating(with umbrellas for shadow). The sand is dark with glittery specks, no rocks, very pleasant to walk barefooted. Children enjoyed looking for seashells. There were only a couple of local vendors, very respectful and with beautiful crafts at a very reasonable prices. The sunsets were beautiful ( local regulations don’t allow access to the beach after 7pm). The food was very good. For breakfast, we enjoyed freshly baked bread and tropical fruits. My youngest child discovered “granadillas” and Balkeys and other staff were so observant and kind to bring her a full plate of her new favorite fruit every time we ate at the buffet. Lunch was at the buffet and there were plenty of delicious options: from local dishes to international ones. For dinner there were usually 3 restaurants available and we sampled fresh fish and delicious seafood. Carlos and his team were great, explaining the food options, accommodating our big group and food allergies. For excursions and activities in Cartagena, we received help from Noemi who provided great recommendations. This hotel is Highly recommended!
Stayed 7 nights in Jun 2023
Response from Manzanillo on Jun 27, 2023
Dear guest,It is a pleasure for us to receive your rating and comments; knowing that we met your expectations is a source of pride and satisfaction.It will be a pleasure to have you back soon.Best regards,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

4/10 Poor

Ashley

Liked: Cleanliness
An all inclusive should be all inclusive. When the buffet is closed most weeknights and there is not an ability to make reservations at any of the restaurants that is not an all inclusive. Our party went without dinner of quite a few nights nights because there was literally NO food. The air conditioning was sub par. Hot water only worked sometimes. Some of the staff was nice but many had attitudes. The property itself was okay. Will not be staying again.
Stayed 3 nights in May 2023
Response from Manzanillo on Jun 5, 2023
Dear guest,Thank you for contacting us. Feedback from our customers is always welcome and received in a positive manner. More than nonconformities, they are opportunities that you offer us to be able to give a better service to the guests who visit us.We hope you give us the opportunity to have you back home and provide you with the warm service that characterizes us.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

8/10 Good

Jessica

Liked: Cleanliness
Stayed 4 nights in Apr 2023
Response from Manzanillo on May 17, 2023
Estimada Señora Jessica,Gracias por compartir su calificación con nosotros.Regrese pronto!Cordial saludo,Carlos Abuchaibe InsignaresGerente General Hotel ESTELAR Playa Manzanillo

8/10 Good

katty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the pools the beach the friendly staff the food but didn't like they let dogs stay in the restaurant
Stayed 6 nights in Apr 2023
Response from Manzanillo on Apr 28, 2023
Dear Mrs. Katty,Receive a cordial greeting,We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you back home and provide you with the warm service that characterizes us.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional, relaxing hotel. Beautiful location with a nature environment and access to the beach. Staff is very friendly and helpful. The hotel is very close to the center and a small plaza at the street entrance. Beautiful pool, great food and drinks. We had a great time as a family! Big thanks to Dylan, Sebastian, Jesus, Luis, Albert, Kelly, Nestor and the rest of the staff :) for making our stay more comfortable, safe and fun
Stayed 4 nights in Apr 2023
Response from Manzanillo on Apr 14, 2023
Dear Mrs. Cristina,It is a pleasure for us to receive your rating and comments; knowing that we met your expectations is a source of pride and satisfaction.It will be a pleasure to have you back soon.Best regards,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel

8/10 Good

Sandra Ivette

Liked: Cleanliness, staff & service
Staff
Stayed 6 nights in Mar 2023
Response from Manzanillo on Mar 31, 2023
Dear guest,Thank you for taking the time to share your experience with us.Come back soon.Regards, Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel