Outdoor pool

Reviews of Hotel Casa Relax

3 out of 5
Hotel Casa Relax
Calle del Pozo No. 25 - 105, Getsemani, Cartagena, Bolivar

Reviews

8.6

Excellent

Rating 10 - Excellent. 82 out of 188 reviews" "
Rating 8 - Good. 82 out of 188 reviews" "
Rating 6 - Okay. 12 out of 188 reviews" "
Rating 4 - Poor. 7 out of 188 reviews" "
Rating 2 - Terrible. 5 out of 188 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Isabella

Stayed 1 night in Jan 2024

6/10 Okay

Conrad

Travelled with partner
Disliked: Property conditions & facilities
Location is good if you’re wanting to stay out late and party. If you have early morning tours like we did, I’d advise going somewhere else (even a block or two away). The noise outside was very loud even in the room. Other than the noise though, the location is great! Hot water and wifi were spotty. Staff were very friendly but did not speak much English even though it says they do on Expedia. Breakfast was good.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay when you are in the Getsemini area of Cartagena, not upscale but affordable. In the heart of things, but quiet once you pass through the hotel doors. The staff are so friendly and professional, and make a good breakfast. It was very hot and humid during the stay, so the pool and the hammocks were great to use, just outside the room, which was air conditioned.
Stayed 14 nights in Nov 2023

8/10 Good

Rosemary

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The night receptionist was very rude would fall asleep and not open the door and yelled at us for knocking more then once after we waited a few minutes for him to open. Besides that the ladies who did breakfast were very nice!
Stayed 4 nights in Sep 2023

8/10 Good

HERNANDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location..
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Casa Relax. The morning breakfast table was a great mix of nationalities. The pool and hammocks in the middle of the property were so inviting. The staff was helpful and friendly.

8/10 Good

Alfredo

Stayed 4 nights in Mar 2023

10/10 Excellent

Silvio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location. There’s nothing I didn’t like about this hotel.
Stayed 2 nights in Feb 2023

8/10 Good

Shawn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great property, spacious rooms, pool is amazing, safe hotel too, would be great for families. Only complaint is that the room sheets smelled a little so bring some air fresheners if you care about that. But other than that pretty good

10/10 Excellent

Domingos, Westmoreland Jamaica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good the workers are very friendly, the property have i a problem with the hot water and shortage ot tables and chairs for serving the breakfast.
Stayed 7 nights in Feb 2023

10/10 Excellent

Yoel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2022

8/10 Good

Tim, SURREY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location, pool , a/c, free breakfast. We took a side trip for a couple of days and they were willing to hold our luggage there.
Stayed 3 nights in Jul 2022

8/10 Good

Emilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience of the area. Getsemani is a great area.
Stayed 1 night in Jul 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in great area to experience wonderful culture, food and music.
Stayed 4 nights in Jun 2022

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel with lovely, helpful staff.
Stayed 1 night in Feb 2022
Response from Casa Relax on Mar 9, 2022
Hello Dear Liz Thanks for your comments, it’s wonderful for us to know that you have enjoyed your stay with and we hope you can come back to the hotel. Best Regards Cordially, Karen Santoya Manager

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good beds. Good location.
Stayed 1 night in Jan 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good safe location
Large room. Comfortable beds.
Stayed 1 night in Jan 2022

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

juan

Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is our third stay at Casa Relax. Fantastic location very nice clean rooms lovely pool to cool off after exploring Cartagena. Staff are very nice and helpful. I look forward to the next visit.
Stayed 1 night in Mar 2020

10/10 Excellent

Stéphane, Montreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is greatly located, excellent for families and the staff very pleasant...
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property has seen better days but the beds were awesome, the bed was made every day, there were clean towels every day, the shower was good and the breakfast was most enjoyable. The staff were super friendly and attentive. Excellent location.
Stayed 6 nights in Jan 2020

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B&B in Getsemani Cartagena
B&B in excellent location in Getsemani area of Cartagena. Super large pool. Very friendly and helpful staff. Good breakfast- eggs or crepes- fruit, toast, juice. Good WiFi. Large bed. Our room a little dark, and area round pool a bit cramped. Also breakfast area table by pool cramped. Can be noisy in rooms. However all in all very good. Pool real asset.
Stayed 4 nights in Dec 2019

10/10 Excellent

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location. Perfect location to relax. he service was great and friendly.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay...staff are very friendly and helpful.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The location was very centric The staff's service was great
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in Cartagena!
Overall a decent hotel in a well located area of cartagena. Rooms clean, well equipped but lacked shampoo / shower gel for the washing. Breakfast was of a very good standard and the coffee, excellent. Beds comfortable, with functional AC in the room.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful oasis in the heart of Cartagena. The service was wonderful, especially the women serving breakfast in the morning and the pool was perfectly clean. Air conditioning worked well, as did the wi-fi and the room was simple and clean. If I ever return to Cartagena I would love to stay again and spend more time in the pool.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una semana maravillosa
Casa Relax is a perfect places under many aspects: location, size (small hotel, human relationships), pool, staff. Breakfast is simple and basic, but good and fresh. I really hope to go back one day. Not all staff speak English, so it can be challenging communicate with all staff if you don't speak Spanish. Overall is a really perfect place for a vacation in Cartagena. The neighbour is fantastic.
Stayed 7 nights in Apr 2019

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La ubicacion es Buena no es en el centro historico , pero es cerca caminando como 8 minutos , buen desayuno , la habitacion es pequena pero comoda , tiene agua caliente y aire acondicionado . Su personal es muy atento . Lo recomiendo .
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great! Pool was amazing. Great location, only 10-15 min walk to old walled city.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a budget hotel for the area with an amazing breakfast and pool. The area is hip with lots of great restaurants. It is a very MODEST hotel but clean and the staff is respectful and kind.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful and quant. Breakfast they served was great.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a really nice stay in this small relaxing hotel for our few days in Cartagena. The staff is so helpful and lovely! Thank you!
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B&B in the heart of Getsemani/Old Town!
I stayed for 4 nights over NYE from Dec. 30 - Jan. 3. At first, I was disappointed that I was not staying in the Walled City, but soon came to realize it's much better to stay in Getsemani. It's a quick walk to the walled city (10 min), and it's much quieter at night in order to get some sleep. The breakfast was my favorite of the 7 places I stayed in while on my trip. Freshly made crepes, juices, eggs to order, and a variety of fresh fruit. My only complaint is that the room I stayed in was meant to accommodate 4 people, yet there were only two very small towel racks and NO hooks for any other towels, swimsuits, etc. There is ample wall space to install additionally towel racks and hooks. I believe they should invest this.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very nice people. A lot of action nearby, but not loud in the back rooms.
Stayed 7 nights in Dec 2018

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near to most of the things you would want to see. Nice, relaxing spot to be.
Stayed 4 nights in Dec 2018

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness perfect,quality of service perfect,hotel location perfect ,very friendly and helpful people ,nice breakfast. I highly recommend.
Stayed 4 nights in Dec 2018
Response from Karen Santoya on Dec 11, 2018
Hello Dear Joanna Thanks for your opinion, you are always welcome to Casa Relax. Best Regards

8/10 Good

Mircea, Cleveland OH.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice quiet hostel,glad that i puck this one,everybody was nice and helpfull i will recomand to anybody.I will be back !
Stayed 5 nights in Oct 2018

6/10 Okay

IM

The staff is not super friendly or helpful when it comes to things like making suggestions for restaurants or locating the nearest grocery store. Rooms have no natural light. You can everything that's happening outside your door. Overall, it was ok for the price.
Stayed 2 nights in Sep 2018

10/10 Excellent

Lisa, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for 3 nights with my 2 kids. It’s a beautiful hotel that’s close to everything i.e. the clock tower, the ports, and about 20 minutes from the airport (15,000 basis). The staff was very friendly and very helpful, and the breakfast Was good, especially the homemade raspberry jam which my son loved. I would’ve loved to have some kind of table inside the room so that we could place things on top of, but they were two nightstands. The hotel offers free Wi-Fi, lukewarm water (which was OK because it was so hot during the day), and was helpful in booking a tour to Playa Blanca since we woke up so late to go to the docks.
Stayed 3 nights in Aug 2018

8/10 Good

Arash, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location. 10 minute walk to the walled city and 3 great restaurants (Hotel Caellan, Di Silvio tratoria & Portobello house) along the way. The pool and breakfast were great too. Great WIFI. I didn't like that I booked a room with 3 twin bed and received one queen bed and a single. The explanation was that in Colombia, a single bed (Seen as single in North America) is seen as a twin. So, I basically got 3 single beds (in north American standards.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Wonderful breakfasts. Clean rooms.
Stayed 2 nights in Jul 2018

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Relax
Hotel was situated close to the old city and was in a vibrant part of the town. Always lots of activity out on the street. We found great restaurants close by. Hotel safe secure as you bang the knocker and let you in, great breakfast, staff, pool.
Stayed 6 nights in Jun 2018

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owned by french managed by managed by. Colombians.