Rooftop terrace

Reviews of Hotel Cabrero Mar

3 out of 5
Hotel Cabrero Mar
Carrera 3ra # 46B-83, Barrio Marbella, Cartagena, Bolivar

Reviews

8.2

Very good

Rating 10 - Excellent. 58 out of 130 reviews" "
Rating 8 - Good. 45 out of 130 reviews" "
Rating 6 - Okay. 12 out of 130 reviews" "
Rating 4 - Poor. 7 out of 130 reviews" "
Rating 2 - Terrible. 8 out of 130 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

8/10 Good

Louis

Stayed 5 nights in May 2022

4/10 Poor

Savan

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were amazing. The places needs an update. Wha I didn’t like is that I had to kill two cockroaches in my room. And there was a bad smell in the bathroom shower. Beds were ok. A table in the room would have been nice to have a place to put my things down on.
Stayed 4 nights in Feb 2022

6/10 Okay

Isaac

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from jimhys Bonilla (admisnistrador) on Mar 13, 2022
Tendremos en cuenta sus observaciones para mejorar. Deseamos que vuelva. Entre otras para que experimente nuestro excelente servicio de restaurante

10/10 Excellent

Yeison, Woodruff

Stayed 3 nights in Nov 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021
Response from Administrador on May 27, 2021
Nos hubiera encantado saber las razones de su puntuación para trabajar en torno a eso. Gracias

10/10 Excellent

Arlyn, Colombia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The personnel was nice and helpful, the food was delicious and the rooms where somehow clean. They were able to change us to a new clean and bigger room.
Stayed 1 night in Jan 2021
Response from Administracion on Mar 21, 2021
Respetado Arlyn Es un placer en esta y todas las oportunidades que podamos complacerte. También fue importante para nosotros atenderte Cordialmente Jimmy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Jimhys on Mar 14, 2020
Gracias por tu puntuación Atentamente Administración

10/10 Excellent

Que, Brooklyn, NY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Friendly staff. Super close to the beach and the Cartagena sign. WiFi wasn’t working properly for me there at the time but I enjoyed my stay. Fresh good food available.
Stayed 4 nights in Nov 2019
Response from Jimhys ( manager) on Feb 13, 2020
We are always attentive to feeling better than at home. Your tranquility and rest are our priorities

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only positive thing I can say about the hotel is that our night check in guy was nice and accommodating, although he wanted to charge us 8k per person for some unspecified fee that was not detailed on our reservation. We didn’t pay last night but ended up paying this morning just to get out of there. We were over it. Room? We paid for a King, got a Queen bed. Ants in the shower, grimy bedding, thin blankets. No soaps or literally anything extra in the bathroom. Water smelled like sulfur. Tv sort of worked. Loud noises in the street all night. Location is off the strip on a dirty, dusty side street. I’ve stayed in $10/night hostels that were nicer. Save yourself the headache and spring for the extra $30 to stay at an actual hotel. This place is disgusting.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019
Response from Jimhys bonilla on Oct 20, 2019
Gracias por escogernos y no dude en volver. Para nosotros un placer

2/10 Terrible

Muenda

Disliked: Staff & service, property conditions & facilities, room comfort
Atrocious!! And rude staff
Low quality, poor standard and rude staff. I will never stay at this hotel again. It was atrocious to say the least. The room was not as advertised. The air conditioning was only in the bedroom (and smelt like it hadn’t been cleaned in years), there were no towels, bedroom lamps, there was only one working blind in the main room as it was broken so gave no privacy to the street and facing apartments. There was also no WiFi or Cable tv as advertised If this was not bad enough. I left the hotel the next morning thinking I had a booking for 2 nights and on returning that evening I was told my booking was only for 1 night and that I works have to pay a $80,000 pesos charge for late checkout. I explained that their must have been some mistake as the booking should have have been for 2 nights, but the manager ‘John’ arrogantly this was all my own fault and that is I wanted my things or wanted another night, I would have to pay for another night. After a lengthy dispute over the fact he, or any members of staff made any attempt to contact me about the check out, the manger (John) decided to offer the room without the checkout charge for the same price as the night before. Except for the fact he started making up te prices from the top of his head as the price kept changing. He finally tried to charge me $322,000 pesos and again arrogantly claimed this was the price I had paid for the previous night. Only after I was able to find the receipt for the payment in my bank app would
Stayed 1 night in Aug 2019

10/10 Excellent

Donna, Bergenfield, NJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we checked in everyone was so gracious! Breakfast was amazing overlooking the beach and we had Jimmy to greet us from time to time. The ladies we’re all smiles when they came and asked what we wanted from the menu . They were very informative and would definitely come back again.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible scenery, basically no scenery. Window shades had to be drawn all day for privacy as curtains were not available. Too far from proper beach or other areas of interest. Room, and bed very rubbed down.
Stayed 5 nights in Apr 2019

6/10 Okay

Chris, Irving, TX

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property had a nice view of the ocean and rooms were nice. That being said, the wifi was very slow, if you are working remotely. Overall, the hotel was good!
Stayed 8 nights in Apr 2019
Response from Jimhys Bonilla( Gerente) on Aug 1, 2019
Estamos a 150 metros del mar a pesas de no estar en primera linea de playa es realmente muy cerca para disfrutar de unas tranquilas zonas de playa. En los dias de su estancia hubo algunos problemas con la empresa proveedora del servicio de wifi , como se lle dejo saber. nos disculpa.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and attractions, big, helpful staff,
Stayed 3 nights in Feb 2019
Response from Staff Cabrero Mar. on Mar 13, 2019
Greetings, Thank you for your valuable comment, we are happy to have been able to count on your visit, we hope you come back soon. Staff Cabrero Mar

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an easy walk (10 to 15 mins) or cheap taxi to the old town. Clean room and all staff were incredibly friendly. Jimmy, the owner, also had great recommendations for unique things to check out while we were there.
Stayed 5 nights in Feb 2019
Response from Staff Cabrero Mar on Mar 13, 2019
Greetings, For the team of Hotel Cabrero Mar your comments are very helpful, that allows us to improve our services, our reward is to see a happy customer. We hope to have your visit again. Staff Cabrero Mar.

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

jawahar

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
False advertising
It’s showing ocean view wrong false advertising
Stayed 1 night in Nov 2018
Response from STAFF CABRERO MAR on Dec 8, 2018
Dear jawahar hotel cabrero mar is one o f the modern hotel in cartagena, we are close from the beach but we dont have a direct view to the ocean from our rooms. then, all the pictures and descriptions in our webpage can show we are telling to our guest , just only the thrue. we invite you to stay again with us and give to you a better experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from STAFF CABRERO MAR on Nov 17, 2018
Gracias por su valiosa calificación, el staff del hotel cabrero mar se encuentra feliz de haberle tenido de visita, esperamos con ansias su regreso

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderfully friendly and helpful staff, very affordable rates, and within easy walking distance of historical center!
Stayed 4 nights in Sep 2018
Response from STAFF CABRERO MAR on Sep 26, 2018
Dear guest thanks for your coments all the staff were glad with your visit, back again !

10/10 Excellent

Verified traveller

Nice hotel and location
Nice clean room. Very friendly staff!! The staff was excellent! Not exactly on the tourist strip but still a very Nice location. Close to everything including the walled city, airport, castle, beach.
Stayed 3 nights in Aug 2018
Response from STAFF CABRERO MAR on Sep 12, 2018
Thanks for your comments Cabreromar´s staffs are very profesional and they can help you in anything you need to spend a really good time in your vacations in cartagena. We hope to see as soon as you can. Regards

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accomodations.
Great location not too far from walled city .. short cab ride to downtown..1 block from bus terminal. Excellent front desk staff.
Stayed 2 nights in Jul 2018
Response from STAFF CABRERO MAR on Jul 26, 2018
thanKs for your coments we hope to see you again soom.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Jun 2018
Response from STAFF CABREROMAR on Jul 5, 2018
Dear Gabriel thanks for your coments, we were glad with your visit, we hope to see you in your next vacations in cartagena.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attentive staff. We had a late check in after a long flight. A young gentleman helped us to our room and showed us all the amenities. Breakfast on the roof was lovely and Laura at the front desk was very nice We will recommend it to friends.
Response from Hotel cabrero mar on May 14, 2018
Dear Marian thanks for your coments We wera glad to your visit in our hotel. Hotel cabrero mar offers to our guest the most relaxing and comfortable experience in cartgena, with a really professional team in recepction who can help you en every request you need. Back again!

8/10 Good

Silvia, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Bocagrande
I had a nice experience, the room was comfortable and had AC. Breakfast was good.
Stayed 2 nights in Sep 2017

10/10 Excellent

DORIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!!
I usually don't write reviews but, this is well deserved. This hotel met and exceeded all our expectations!! It is located in a very nice area within a walking distance and easy access to all the major touristic places. The cleanliness and spaciousness of the rooms are excellent. The breakfast is great and the service is phenomenal. Thanks to all the staff and the owner who made our stay very comfortable and made us feel in a very family like atmosphere.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok place for a night stay
comfortable. nice staff. ok breakfast. not crazy about the neighborhood
Stayed 1 night in Jul 2017

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Christine N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great hotel. Great English speaking service and the room was quite nice. The area is a little less than ideal and quite a walk to the Old Town, a little over 1km.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give this place a chance
Booked the hotel for convenience as it is close to the airport and in a quiet area; still we could reach all the attractions a short cab ride away (2USD ride). Excellent service. Breakfast on the rooftop terrace was great.

2/10 Terrible

Jazmin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience!
The owner of the hotel do not care at all about the people staying at his hotel. He is rude and only cares about making money. You cannot use the jacuzzi, the room service or cafeteria service is never available, breakfast is terrible and the size of the rooms are not the best. For its price you can get way better hotels. DO NOT MAKE THE SAME MISTAKE I DID!
Response from General Manager on Feb 5, 2017
Respetada Jazmín: Le quiero recordar que, en resumen, ustedes pretendian que la tercera persona acompañante se hospedara gratis, situacion que no es posible en ningún hotel del mundo y EXPEDIA fue clara con ustedes en que la reserva siempre la hicieron para dos personas. Para estos casos contamos con apartamentos de 70 y 90 metros cuadrados para puedan compartir en familia y estar más cómodos pero obviamente debían pagar un precio adicional como cualquier otro negocio. Para contestarle sobre su inconformidad en el desayuno y las habitaciones solo les pido el favor que lean los casi 150 comentarios que tenemos en todos los motores de compra de hoteles y tal vez esos comentarios los ubican a ustedes en cuanto a la realidad de su inconformidad. El hotel se puede enmarcar en el concepto de small business family en el que prima la atención personalizada así como la satisfacción ética y moral y mucho menos los intereses económicos, situación esta que ha sido resaltada por muchos de nuestros huésped. Atte jimhys bonilla (propietario - Gerente)

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fashionable, affordable and chic
The staff was excellent in every sense of the word. The proprietors introduced themselves and were sincere in seeing that I was comfortable and had everything I needed.
Response from General Manager on Feb 5, 2017
No sentimos emocionados que se hallan ocupado en escribirnos. En nombre del equipo de trabajo que nos apoya y de nosotros como propietarios ....muchas gracias. Trabajamos para que esta actividad hotelera este acorde con el marco histórico que encierra esta ciudad y su magia permanezca enlos corazones de los visitantes Un abrazo Vilma y Jimmy

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable with helpful/friendly staff
The hotel room was clean and comfortable and the staff was top-notch. The staff was super friendly and helpful for the entire stay. The breakfast was delicious and we could even eat with a view of the ocean on the top floor. We did have trouble communicating because our Spanish is poor, but the staff was patient with us and answered all our questions. Notes - This hotel is a block from the water, but there is a ton of construction happening on the street and around. Take note that you won't have a comfortable walk to old town and such because of how hot it is there. It's certainly doable to walk to the sites (we did), but it was a bit of a hike to get into the walled city. Having said that, the taxis come quickly and they're inexpensive.
Response from General Manager on Dec 20, 2016
Dear Sirs, Many thanks to our staff, comfort and cleanliness of our facilities, as well as our breakfast that we offer in our terrace with ocean view to our guests, with variety of fruits, eggs, hot drinks, among others; Indeed we are few minutes from the historical center and can enjoy a walk, some prefer to do it every day and others take a vehicle that will be very economical. Thanks! Staff Hotel Cabrero Mar

8/10 Good

Walter, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Modern botique hotel near the beach. Staff was friendly, courteous and willing to assist with any request. Short 15-minute walk to Central with many artsy restaurants and cultural stores and markets. Taxi service is right outside the hotel if you desire not to walk and is efficient and inexpensive!
Response from General Manager on Oct 18, 2016
Dear sir walter, Thank you for your comment, according to reports effectively are very close to the historical center and we have many services nearby. We hope to have soon in our facilities. Greetings! Team Cabrero Mar Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL 7 Days Stay
I had a WONDERFUL 7 Days stay at this Hotel. I would deff recommend this property for future travels to friends and relatives, so they can ALSO enjoy the hospitality from the Property Owner Johnny. To the rest of the employees. Thanks a million.
Response from General Manager on Oct 31, 2016
Dear Sir For us it is very gratifying to know that your stay was as waiting for its 7 days visiting the city. We always do that our guests like you who have long stays do that every day is something cute and memorable and to follow our recommendation during their stay in the city. We hope to see you soon with us. Regards! Cabreor Mar Hotel

10/10 Excellent

toya, atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Wish they had a pool
Staff very friendly and helpful. Wish someone spoke English😊
Response from Hotel Cabrero Mar on Oct 31, 2016
Dear Sirs. Thank you very much for choosing us as your accommodation for your rest in the city of Cartagena, please note the good service is our staff. We currently have staff that can have a fluent conversation according to their language of origin to make it easier communication with us. We hope to have soon in our hotel Regards! Team Cabrero Mar Hotel

8/10 Good

Rob, Sydney

Liked: Staff & service, property conditions & facilities, room comfort
Modern hotel in Cartagena.
All very lovely staff. Nice rooms at a fair price. My only issue was the over charging of additional services such as laundry. A few T shirts and socks $40 AUD. in Chile a more expensive country the same was $8
Response from Hotel Cabrero Mar on Oct 31, 2016
Dear Sir Rob Thank you very much for highlighting our staff regarding the service obtained concerning prices laundry, are alternate companies to our services offering their services and are costs that have garments in Colombia are few laundries that have service by Kilo generally they are garment and are the prices they offer. We hope that this will not be so serious, as we expect them again in our hotel Regards! Staff Cabrero Mar Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient location
Fair price for what you get. This hotel is not far away from the old city and the Convention Center. It is conveniently located as it takes only 5 minutes in a cab to the walled city and a few blocks away from the beach. Although it gets a bit noisy for the cars passing by early in the morning, I did not minded much as I was staying there for business, woke up early, took my breakfast and leave for meetings. Opportunities of improvement: More variety at breakfast. Dining room at 8th floor makes it very noisy on rooms at 7th floor. I do not think this is a nice place for vacations but it is definitely very convenient for business travelers.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern small hotel
This is a new hotel with all modern amenities and look. It's not located near anything, but easy to get a taxi outside, and very pretty, bright and comfortable.

8/10 Good

Chaz, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently close to the airport
I only stayed here one night as I had a long layover. Very close to the airport which is convenient. The bag boy immediately insisted I give him a tip when we got to the room which I thought was strange but everyone else on the staff was very helpful and provided recommendations on where to go for good eats.

10/10 Excellent

Dodger Lou , Los U Know

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice fresh place .
Everyone is nice & friendly. Very hospitable . Quiet location .

8/10 Good

Jason, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good little hotel
Overall the hotel was clean and the staff were very attentive. The only issue we had was that the room was infested with ants when we awoke. Seems that they were coming in through the porch. The hotel was very apologetic and again very artentive to our needs. If not for the ants, I would have given 5 stars.

10/10 Excellent

mallary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The staff were all extremely friendly and helpful! The room was immaculate with clean comfy bed and pillows, electronic blackout curtain was great on the huge glass sliding door to patio. $3usd quick cab from hotel to old town. Secure parking and good breakfast!

10/10 Excellent

Juan, Miami, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and new hotel
Excellent service and staff. The location is up and coming, central and it is not crowd, the hotel is new, breakfast is ok. I recommend this hotel

10/10 Excellent

Richie, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Te best service in Cartagena
Is the perfect place to arrive and have the best time in Cartagena !!! The staff is amazing , the rooms make you feel really comfortable !!!

4/10 Poor

Miriam

Liked: Staff & service
Disliked: Room comfort