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On the beach, black sand, free beach shuttle, sun-loungers
On the beach, black sand, free beach shuttle, sun-loungers
On the beach, black sand, free beach shuttle, sun-loungers
4 outdoor pools, pool loungers

Guest reviews

4.4 out of 5 Excellent
301 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationPlaya Manzanillo3 min walk
Popular LocationLa Boquilla Beach16 min drive
Popular LocationMarbella Beach32 min drive
AirportCartagena (CTG-Rafael Nunez Intl.)41 min drive

Choose dates to view prices

  • Room, 1 King Bed, Balcony (Golf Course View)

    4.9/5 guest room rating

    Room amenities

    • 538 sq ft
    • Golf view
    • Sleeps 3
    More detailsRoom, 1 King Bed, Balcony (Golf Course View)
  • Presidential Suite, 2 Bedrooms

    Room amenities

    • 2583 sq ft
    • Ocean view
    • Sleeps 6
    More detailsPresidential Suite, 2 Bedrooms
  • Suite, 1 King Bed (Ambassador)

    5/5 guest room rating

    Room amenities

    • 1356 sq ft
    • Ocean view
    • Sleeps 4
    More detailsSuite, 1 King Bed (Ambassador)
  • Deluxe Pool View

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 3
    More detailsDeluxe Pool View
  • Deluxe Ocean View Room

    4.4/5 guest room rating

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 3
    More detailsDeluxe Ocean View Room
  • Suite, Ocean View

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 5
    More detailsSuite, Ocean View
  • Suite, 1 King Bed (Private Pool)

    Room amenities

    • 1313 sq ft
    • Sleeps 4
    More detailsSuite, 1 King Bed (Private Pool)
  • Deluxe Room, 2 Queen Beds, Balcony, Ocean View

    4.7/5 guest room rating

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 4
    More detailsDeluxe Room, 2 Queen Beds, Balcony, Ocean View
  • Room, 2 Queen Beds, Accessible, Ocean View (Roll-in Shower)

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 4
    More detailsRoom, 2 Queen Beds, Accessible, Ocean View (Roll-in Shower)
  • Family Suite, 2 Bedrooms

    Room amenities

    • 1679 sq ft
    • Sleeps 7
    More detailsFamily Suite, 2 Bedrooms

About this area

Cartagena

Located in Cartagena, Conrad Cartagena by Hilton is next to a golf course and on the beach. San Pedro Claver Church and Convent and Clock Tower are notable landmarks, and if an activity is on the agenda, visit Port of Cartagena. Looking to enjoy an event or a match while in town? See what's going on at Jaime Moron Stadium.

Visit our Cartagena travel guide
Map
Popular Location

What's nearby

  • Playa Manzanillo - 3 min walk
  • La Boquilla Beach - 16 min drive
  • House of Gabriel Garcia Marquez - 28 min drive
  • Marbella Beach - 32 min drive
  • Las Bovedas - 38 min drive

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) - 41 min drive

Restaurants

  • Biblioteka — 1 min walk
  • Adesso Tu — 1 min walk

About this property

Conrad Cartagena by Hilton

Upscale resort on the beach, with 4 outdoor swimming pools
Spend the day relaxing at the beach, practising your swing on Conrad Cartagena by Hilton's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. All 268 rooms feature thoughtful touches such as pillow menus and bathrobes, along with free WiFi and balconies. Other amenities available to guests include 24-hour room service, LCD TVs and minibars.
Conrad Cartagena by Hilton offers 268 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Hilton CleanStay

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Valet parking: COP 15 per night
  • Free beach shuttle

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: COP 15 for adults and COP 15 for children
  • 7 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free beach club
  • Full-service spa
  • Golf driving range
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Corner/local shop
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre (14359 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 50-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 50 per pet, per stay
1 per room (up to 75 lb/34 kg)
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after 1 January 2021, citizens of Colombia and foreigners staying for 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may still be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: COP 15 for adults and COP 15 for children (approximately)
  • Valet parking fee: COP 15 per night
  • Pet fee: COP 50 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it follows sanitisation practices of Hilton CleanStay guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number or ages of guests checking in varies from the number established at booking. USD 100 per guest, per night may apply.

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at Conrad Cartagena by Hilton and receive a full refund?
Yes, Conrad Cartagena by Hilton offers free cancellation on select room rates, because flexibility matters! Please refer to Conrad Cartagena by Hilton cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is this resort pet-friendly?
Yes, this property allows pets (limit 1 per room) with a maximum weight of up to 34 kg per pet. There's a fee of COP 50 per pet, per stay.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon.
Where is this resort located?
Located in Zona Norte, this beachfront resort is next to a golf course and within 12 mi (20 km) of San Pedro Claver Church and Convent, Clock Tower and San Pedro. Puerta del Reloj and San Felipe de Barajas Castle are also within 16 mi (25 km).

Guest reviews

Overall score and ratings for Conrad Cartagena by Hilton

4.4
Excellent
301 reviews
5 - Excellent
184
4 - Good
76
3 - Okay
23
2 - Mediocre
5
1 - Poor
13
4.6
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.6
Property condition
1.0 out of 5 Terrible
  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Not a friendly experience. Customer service was not friendly.

Stayed 6 nights in Mar 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is very beautiful. Has pools everywhere and golf

Stayed 6 nights in Mar 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities

Stayed 2 nights in Feb 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is the second time we stayed at the Conrad Hilton in Cartagena and it was fantastic. The service is beyond 5 star. Staff is very nice, food is great, and the rooms are clean and very well done.

Stayed 7 nights in Feb 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it ! It was so clean and everyone was nice and polite beautiful property.

Stayed 7 nights in Feb 2020