Classic Double Room | Bathroom

Reviews of Casa del Arzobispado Hotel

4 out of 5
Casa del Arzobispado Hotel
Calle del Arzobispado No. 34 - 52, Cartagena, Bolivar

Reviews

9.4

Exceptional

Rating 10 - Excellent. 184 out of 236 reviews" "
Rating 8 - Good. 33 out of 236 reviews" "
Rating 6 - Okay. 12 out of 236 reviews" "
Rating 4 - Poor. 2 out of 236 reviews" "
Rating 2 - Terrible. 5 out of 236 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny, Jamaica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy central se puede caminar, comprar, restaurantes en el área. Muy conveniente
Stayed 1 night in Mar 2024
Response from Daniel Ortega on Mar 4, 2024
¡Qué bueno saber que encontraste la ubicación del hotel conveniente! Estar en el centro y cerca de tiendas, restaurantes y otras atracciones hace que la experiencia sea aún más agradable y práctica para los huéspedes. ¡Espero que hayas tenido una estancia maravillosa y que hayas podido aprovechar al máximo todo lo que la zona tiene para ofrecer!

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely stay. In the heart of everything but a quiet escape when you need. Friendly helpful staff.
Stayed 1 night in Feb 2024
Response from Daniel Ortega on Mar 4, 2024
It sounds like you had a wonderful stay! Being in the heart of everything while still enjoying a quiet escape is a great balance to have during your travels. Having friendly and helpful staff only adds to the experience. Hopefully, you were able to fully enjoy your time there and explore all that the area has to offer. If you have any other questions or need further assistance, feel free to ask!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Daniel Ortega on Mar 7, 2024
¡Gracias por tu mensaje!

10/10 Excellent

Cesar, Aguadilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy unico. Excelente localizacion en medio de la ciudad amurallada
Stayed 4 nights in Jan 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience of the hotel is unique, you'll really feel that you are staying in a 100 years old property, but updated and with the best customer service and facilities. Its definitely a place to relax and enjoy of a good food and service.
Stayed 3 nights in Nov 2023
Response from Daniel Ortega on Nov 23, 2023
It sounds like you had a truly unique and memorable experience at the hotel! The combination of a historic ambiance, modern updates, excellent customer service, and top-notch facilities makes for a special stay. Relaxing, enjoying good food, and experiencing great service are key elements for a delightful trip. If there's anything specific you'd like to highlight or if you have more details to share about your experience, feel free to let me know. Whether it's for future recommendations or just to reminisce about your stay, I'm here to help!

10/10 Excellent

Juan

Stayed 3 nights in Nov 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

William

Stayed 2 nights in Sep 2023

8/10 Good

Carlos, Bogota

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location, amazing breakfast, nice room. Lack of amenities, no room service after 6pm, pool too small
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Sol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

manuel

Stayed 5 nights in Aug 2023

8/10 Good

sandra

Travelled with partner
Liked: Cleanliness, staff & service
Swimming pool is to small; also some staff at the restaurant are not helpful; but food was good.

10/10 Excellent

Lainelys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel and its location! Excellent staff!! I would definitely go back!
Stayed 4 nights in Jun 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in May 2023
Response from Daniel Ortega on May 25, 2023
¡Muchas gracias por su reseña! Nos agrada mucho saber que su experiencia en nuestro hotel fue excelente.

10/10 Excellent

Paula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is my second time at this hotel. I highly recommend it. Location, price, quality. The only thing is that the pool is a little too small when the hotel is at full occupancy. The rooms that face the street can be a little noisy.
Stayed 1 night in Apr 2023
Response from Daniel J. Ortega P. on Apr 10, 2023
We are really happy to know that your stay at Hotel Casa del Arzobispado was a five stars experience, we appreciate your comments and hope you come back soon.

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful & enjoyed our stay. Comfortable rooms & great service. Breakfast at the cafe was amazing. Overall would highly recommend
Stayed 2 nights in Feb 2023
Response from Daniel Ortega on Feb 9, 2023
Thanks for your comments,We are very happy to know that your stay at Casa del Arzobispado was even better than expected.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel with very good food
Very nice hotel, great location, spectacular pool. Restaurant and breakfast was also top notch.
Stayed 1 night in Jan 2023
Response from Daniel Ortega on Feb 7, 2023
We are very happy to know that Casa del Arzobispado was the best place to spend your vacation in Cartagena, we are looking forward to your next stay so we will be very happy to receive you.

10/10 Excellent

Martin

Stayed 2 nights in Jan 2023
Response from Daniel Ortega on Feb 4, 2023
Gracias por su mensaje, estamos muy felices de que su estancia en Hotel Casa del Arzobispado haya sido de su completo y total agrado.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you value the historic over new technology, Casa del Arzobispado will be a refuge from the eclectic street scenes of Cartagena. A few steps from all the action inside the walls of this magical port city, the hotel is transcending a bespoke era.
Stayed 1 night in Dec 2022

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in cartagena
Stayed 2 nights in Nov 2022

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property on a restored yet conserving the classic features, with modern style well blended. Excellent service, great food and close to everything within the walled city
Stayed 2 nights in Oct 2022
Response from Daniel Ortega on Nov 3, 2022
Muchas gracias por sus comentarios, nos alegra mucho saber que su estancia en Hotel Casa del Arzobispado cumplió con sus expectativas, esperamos tener la oportunidad de atenderle nuevamente.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was great.
Stayed 3 nights in Oct 2022
Response from Daniel Ortega on Nov 3, 2022
Muchas gracias por sus comentarios, nos alegra mucho saber que su estancia en Hotel Casa del Arzobispado cumplió con sus expectativas, esperamos tener la oportunidad de atenderle nuevamente.

10/10 Excellent

Yolanda, Calexico

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The hotel is small and cozy. Rooms are large and comfortable. The staff is amazing. They served us breakfast in the patio by the pool. Location is great. All 6 of us had a massage on our last day. It was heaven. Highly recommend.
Stayed 3 nights in Sep 2022
Response from Daniel Ortega on Nov 3, 2022
Muchas gracias por sus comentarios, nos alegra mucho saber que su estancia en Hotel Casa del Arzobispado cumplió con sus expectativas, esperamos tener la oportunidad de atenderle nuevamente.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oasis is the middle of bustling old town. Common areas beautifully decorated with antique art and furniture. Spacious and open courtyard with a medium size pool surrounded with exotic flora. Upstairs roof terrace offered fantastic views of cathedral and walled city. Front desk staff was very accommodating. When we asked for another room with shutters we were promptly offered one. Rooms are basic but functional and comfortable. Breakfast was nothing special - limited menu with only 4 options to choose from - none of them great. However there was another menu with items available for purchase. Last morning we did just that - we bought our breakfast directly from Epoca cafe and it was delicious. Overall I’d highly recommend Hotel Casa del arzobispado for short stays in gorgeous Cartagena. Location can’t be beat!
Stayed 4 nights in Jan 2022
Response from Daniel Ortega on Feb 27, 2022
Thanks for your comments, we are really happy you enjoyed your stay with us.

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect, and very central —- loved the service and would stay there again next time for sure.
Stayed 1 night in Dec 2021
Response from Daniel Ortega on Jan 10, 2022
Thanks for your comments! This helps us improve our quality service. We are really happy you enjoyed your experience at Hotel Casa del Arzobispado.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from María Alejandra G on Dec 28, 2021
Dear Guest, Thank you por your positive feedback. We'll be looking forward to your next visit.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location inside the walled city. Pretty much everything is walking distance. Staff was amazing. Room was beautiful & very comfortable. The air conditioning was wonderful. Breakfast was included & very tasty. Couldn’t of asked for more for my first time in Cartagena.
Stayed 3 nights in Nov 2021
Response from María Alejandra G on Dec 4, 2021
Dear Guest, Thank you very much for taking the time to share your experience with us. Your comments are very valuable and highly rewarding for us. We´ll be looking forward to your next visit. Have a great day!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, and great staff. Breakfast was not pleasant
Stayed 2 nights in Nov 2021
Response from María Alejandra G on Nov 9, 2021
Dear Guest, Thank you very much for your comments and for taking the time to share your experience with us. We would love to know more about your experience with our breakfast service and why it was not pleasant to you. Your feedback will be the key to provide a better service to all of our Guest. We'll be looking forward to your important comments and to your next visit. Have a good day!

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Beautiful and charming but tired, needs facelift. Bed and pillows not comfortable. Rooms not quiet due to open courtyard and inconsiderate travelers Breakfast food inconsienet, service abysmal
Stayed 8 nights in Oct 2021
Response from María Alejandra G on Nov 9, 2021
Dear Guest, Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the inconvenience you had during your stay. We have taking your important comments into account, in order to adjust aeverything that needed to be adjusted, to be able to provide the best of services to our Guests. We really hope we can have the oportunity to have you with us again. We´ll be looking forward to your comments. Have a great day!

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, spacious rooms and decor!
Stayed 4 nights in Oct 2021
Response from Daniel Ortega on Nov 2, 2021
Thanks for sharing your comments with us, we are really happy you enjoyed your stay at Hotel Casa del Arzobispado.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was great. Lovely room. Great staff. The restaurant attached was not so great. Slow service. Limited choices for hotel breakfast. We arrived early for breakfast and waited over an hour for coffee.
Stayed 2 nights in Oct 2021
Response from María Alejandra G on Oct 22, 2021
Dear Guest, Thenk you for taking the time to share your experiece with us. Your comments are very important and will be the tool to keep growing and improving our services. We look forward to your next visit, it will be a pleasure to have you at our House again. Have a great day!

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from María Alejandra G on Oct 9, 2021
Dear Guest, Thank you very much for your positive feedback. We´ll be looking forward to your next visit. Have a good day!

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again!
Great staff great location and and beautiful ambiance. I’d keep passing along this hotel as a place to stay while visiting Cartagena’s Centro 💜
Stayed 1 night in Aug 2021
Response from María Alejandra G on Sep 7, 2021
Dear Guest, Thank you for your possitive comments. It makes us happy to know that you enjoyed your stay with us. We'll be looking forward to your next visit.

10/10 Excellent

Shawn, Denton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of the old city. Great breakfast. The room was spacious and so was the bathroom. Daniel and staff were very good and attentive.
Stayed 6 nights in Aug 2021
Response from María Alejandra G on Sep 2, 2021
Dear Guest, Thank you for your message and for your kind words. It makes us very happy to know that you enjoyed your stay with us. We'll be looking forward to your next visit. Have a great day!

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was gorgeous!! Definitely would stay there again!!
Stayed 7 nights in Aug 2021
Response from María Alejandra G on Aug 27, 2021
Dear Guest, Thank you for your possitive comments. It makes us very happy to know that you anjoyed your time with us. We´ll be looking forward to your next visit. Have a great day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place with great people working there, highly recomend!
Stayed 4 nights in Aug 2021
Response from María Alejandra G on Aug 27, 2021
Dear Guest, Thank you your kind words. We´re happy to know that you enjoyed your time with us. We´ll be looking forward to your next visit. Have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great location. Staff are nice.
Stayed 3 nights in Aug 2021
Response from María Alejandra G on Aug 10, 2021
Dear Guest, Thank you very much for your positive feedback. We'll be looking forward to your next visit. Have a good day!

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from María Alejandra G on Aug 5, 2021
Querido Huésped, Muchas gracias por su positiva apreciación de nuestro servicio. ¡Que tenga un excelente día!

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thieves
Horrible experience. Complete Thieves. You have been warned.
Stayed 2 nights in Mar 2021
Response from María Alejandra G on May 24, 2021
Dear guest, We would like to ask you the reason for your delicate remarks. It is very important for us to be able to resolve your concerns and disagreements. Please feel free to contact us to our E-mail accounts or telephones.

10/10 Excellent

celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream hotel
Excellent location, fantastic service, beautiful super comfortable room and bathroom, one of the best hotels I’ve ever stayed at. The location is perfect, walkable to the best restaurants and shops in the walled city
Stayed 2 nights in May 2021
Response from Daniel Ortega on May 17, 2021
Thanks for your kind comments, we are really glad you've enjoyed your stay at Casa del Arzobispado, we will love tou receive you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location Beautiful grounds Very nice staff Good food 1st room had a moldy smell but they changed us right away. 2nd room shower was not working well, never fixed Bought a recommended beach tour with a round-trip hotel p-up but the return car trip never occurred, had to walk back to hotel. No explanation was given. All in all, I would recommend the Arzobispado.
Stayed 2 nights in Apr 2021
Response from Daniel Ortega on Apr 22, 2021
Para nosotros es un placer leer sus comentarios y que haya tomado este instante para darnos a conocer su sentir, es grato saber que pudimos haber hecho de su estancia en nuestro hotel una experiencia inolvidable y por su puesto esta siempre será su casa en Cartagena y nosotros estaremos siempre en disposición de atenderle. Muchas Gracias !!!!

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021
Response from María Alejandra G on Apr 13, 2021
Thank you for your positive comments. We'll be looking forward to your next visit. Have a great day!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so amazing and wonderful. We stayed during the off week so it wasn’t full but the staff still tended to us with the best care. Definitely would come back and have recommended to anyone visiting Cartagena.
Stayed 2 nights in Mar 2021
Response from María Alejandra G on Apr 9, 2021
Thank you for your positive comments. We´re happy to know that you enjoyed your time with us. We´ll be looking forward to your next visit. Have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Daniel Ortega on Feb 26, 2021
Thanks for sharing your review with us, we are really glad to know that you've enjoyed your stay with us. We hope you have the opportunity to come back so we can receive you in Hotel Casa del Arzobispado.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in Cartagena in many different hotels and this one in my opinion is the best! The property is very cozy and has been restored spectacularly. It is very clean and the staff is by far the most attentive, polite, and fast. My wife and I will return to this hotel every time we go to Cartagena.
Stayed 2 nights in Feb 2021
Response from Daniel Ortega on Feb 20, 2021
Thanks for sharing your experience with us, comments likes this fill us with joy and improve our quality service. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2020
Response from Maria Alejandra G. on Apr 3, 2020
Dear Guest, We would like to thank you for your positive appreciation of our services. We`ll be looking forward to your next visit. Have a great day!

10/10 Excellent

John, San Antonio, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like small Spanish colonial properties. This hotel met all of my expectations.
Stayed 7 nights in Mar 2020
Response from Maria Alejandra G. on Mar 13, 2020
Dear Guest, Your possitive comments make us really happy. We would like to thank you for taking the time to share your experience with us. We'll be looking forward to your next visit. Have a good day!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great room, perfect downtown location and amazing staff! Highly recommend
Stayed 4 nights in Feb 2020
Response from Maria Alejandra G. on Mar 3, 2020
Dear Guest, Thank you for your kind and possitive comments. We'll be looking forward to your next visit. Have a great day!

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020