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3.8 / 5Good
91 reviews


  • Free WiFi
  • Breakfast included
  • Pet Friendly
  • Air Conditioning


What's nearby

  • Popular Location
    University of Cartagena
    2 min walk
  • Popular Location
    Cartagena Cathedral
    3 min walk
  • Popular Location
    Clock Tower
    5 min walk
  • Airport
    Cartagena (CTG-Rafael Nunez Intl.)
    9 min drive

Choose dates to view prices

Book online or call:

  • Family Room

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Standard Room, 2 Double Beds

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Standard Double Room

    Room Amenities

    • City view
    • Sleeps 2
    More details
  • Double Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    More details

About this area


Located in Cartagena's Cartagena Walled City neighbourhood, Balcones de Alhelí Hotel is in the historical district. Clock Tower is a notable landmark, and the area's natural beauty can be seen at Bocagrande Beach and Castillo Grande Beach. Looking to enjoy an event or a game while in town? See what's happening at Estadio De Softbol De Chiquinquira or Nuevo Bosque Softball Stadium.

Popular Location

What's nearby

  • University of Cartagena - 2 min walk
  • Cartagena Cathedral - 3 min walk
  • Plaza Santo Domingo - 4 min walk
  • Palace of the Inquisition Cartagena Historical Museum - 4 min walk
  • Clock Tower - 5 min walk

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) - 9 min drive

About this property

Balcones de Alhelí Hotel

3-star Cartagena hotel in Cartagena Walled City, walk to Clock Tower
A coffee shop/café, a rooftop terrace and coffee/tea in a common area are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site. All 9 rooms offer free WiFi, minibars and LED TVs with cable channels. Free local calls, safes and showers are among the other amenities that guests will find.
Balcones de Alhelí Hotel offers 9 forms of air-conditioned accommodation with minibars and a safe. 42-inch LED televisions come with cable channels.
Bathrooms include a shower and complimentary toiletries. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available
24-hour return airport shuttle (surcharge)

Food and drink

Free full breakfast
1 coffee shop/cafe
Coffee/tea in a common area

Family friendly

Laundry facilities


Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage

Languages spoken



Rooftop terrace


Smoke-free property

Room amenities


Air conditioning
Blackout drapes/curtains


Free toiletries


42-inch LED TV
TV channels

Food and drink



Free local calls



Check-in between 3:00 PM - midnight
Minimum check-in age - 18


Check-out before 1 PM

Special check-in instructions

  • 24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.


  • Pets are allowed for an extra charge of COP 50000 per pet, per night.
  • Restrictions apply
  • For more information, contact the property on the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Diners Club
American Express

Important information


You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged at check-out to citizens of Colombia regardless of the length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: COP 50000 per vehicle (roundtrip)
  • Pet fee: COP 50000 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Property is also known as

  • Balcones Alhelí Hotel Cartagena
  • Balcones Alhelí Hotel
  • Balcones Alhelí Cartagena
  • Balcones Alhelí
  • Balcones de Alhelì B B
5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location was great . Balcony view was beautiful. Breakfast was good. Can’t complaint. Affordable place to Stay .

Stayed 1 night in Feb. 2020


  • Liked: Staff & service
  • Disliked: Property conditions & facilities, room comfort

Cartagena Walled City Hotel

The hotel is in a good location, inside the Walled City of Cartagena - historical part of the city. This is just about all that is good about this hotel. The hotel itself is old and very tired, not a 3 star. There is a disco nearby and after our first night, we asked to change the room. The hotel is small though and they did not have another room available. The reception staff were nice and the guy at the desk offered another hotel nearby that we can move to (part of the same chain). The hotel was called The Ethnic Thematic Hotel, a newer hotel with themed rooms. The room we were offered was very cute - Carnaval de Baranquilla. So we moved and enjoyed the rest of our stay there. The Thematic hotel was even smaller than Balcones and there was not always a person in reception there and alsk we had to go to Balcones for breakfast as Thematic did not have a restaurant, but that was OK, as the hotels were close to one another. The breakfast was quite basic, but OK. I would have not expected more from it anyway. PS. Hotels.com says Check in at Balcones De Alheli is 2pm, but in fact it is 3pm as we had to go away for an hour when we arrived at 2pm and come back later. This needs to be corrected. I attached photos of the Ethnic Thematic Hotel as Balcones de Alheli did not look nice and nothing like the pictures I saw on Hotels.com, so was not worth taking any pics.

Stayed 4 nights in Nov. 2019


  • Liked: Staff & service
  • Disliked: Amenities, property conditions & facilities

For the price the hotel is not in its best shape. Staff its good and professional but hotel conditions are not the best. Rooms need more care. Bathroom is not good. The internet is horrible. Breakfast is ok.

Stayed 1 night in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, location, clean rooms and friendly staff

The hotel was very clean, the staff was also very accommodating and helpful. Location is perfect for statying right across the street from the wall city. El hotel stubo muy limpio, las attenciones fueron excelentes y acomodantes.

Stayed 1 night in Jul. 2019

4/5 Good

  • Liked: Cleanliness, staff & service

Stayed 1 night in Jun. 2019

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