[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sanlu Hotel Hotel with a nearby private beach, in the vicinity of Alimini Lakes ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1960000/1950600/1950507/41b68237.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/2000000/1960000/1950600/1950507/5d77a5b1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/2000000/1960000/1950600/1950507/a28cd580.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/2000000/1960000/1950600/1950507/74b0dcac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Down comforters, in-room safe, desk, free cribs/infant beds](https://images.trvl-media.com/lodging/2000000/1960000/1950600/1950507/4a823a0a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled in a rural setting, Sanlu Hotel offers an idyllic escape with its poolside bar, coffee shop/cafe, and shopping mall. Soak up the sun by the seasonal outdoor pool or stroll through the garden; guests appreciate express check-in and tour assistance. 9.4 Exceptional ## Popular amenities - Bar - Breakfast available - Room service - Pool - Housekeeping - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=1950507&PinnedHotelID=1950507&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=1950507&PinnedHotelID=1950507&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1950507&PinnedHotelID=1950507&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1950507&PinnedHotelID=1950507&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1950507&PinnedHotelID=1950507&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1950507&PinnedHotelID=1950507&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1950507&PinnedHotelID=1950507&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1950507&PinnedHotelID=1950507&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Comfort Quadruple Room | Room amenity](https://images.trvl-media.com/lodging/2000000/1960000/1950600/1950507/dfc261c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Quadruple Room ### Highlights Air conditioning Heating Free cribs/infant beds Pillow menu Down duvet Private bathroom Hair dryer Bidet - 247 sq ft - Sleeps 4 - 1 Double Bed and 2 Twin Beds OR 4 Twin Beds ![Down comforters, in-room safe, desk, free cribs/infant beds](https://images.trvl-media.com/lodging/2000000/1960000/1950600/1950507/0edb2883.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double or Twin Room 8.0 Very good 1 review ### Highlights Air conditioning Heating Free cribs/infant beds Pillow menu Down duvet Private bathroom Hair dryer Bidet - 178 sq ft - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ![Down comforters, in-room safe, desk, free cribs/infant beds](https://images.trvl-media.com/lodging/2000000/1960000/1950600/1950507/4a823a0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning Heating Free cribs/infant beds Free minibar items Flat-screen TV Pillow menu Down duvet Private bathroom - 215 sq ft - Sleeps 3 - 1 Double Bed ![Comfort Room, Accessible](https://images.trvl-media.com/lodging/2000000/1960000/1950600/1950507/eaee5f5f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, Accessible ### Highlights Air conditioning Heating Free cribs/infant beds Pillow menu Down duvet Private bathroom Hair dryer Bidet - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ![Down comforters, in-room safe, desk, free cribs/infant beds](https://images.trvl-media.com/lodging/2000000/1960000/1950600/1950507/0edb2883.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room Single Use, 1 Double Bed ### Highlights Air conditioning Heating Free cribs/infant beds Pillow menu Down duvet Private bathroom Hair dryer Bidet - 183 sq ft - Sleeps 2 - 1 Double Bed ![View from room](https://images.trvl-media.com/lodging/2000000/1960000/1950600/1950507/be806a8e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Triple Room ### Highlights Air conditioning Heating Free cribs/infant beds Pillow menu Down duvet Private bathroom Hair dryer Bidet - 247 sq ft - Sleeps 4 - 1 Double Bed and 1 Twin Bed OR 3 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCarpignano-Salentino-Hotels-Sanlu-Hotel.h1950507.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCarpignano-Salentino-Hotels-Sanlu-Hotel.h1950507.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.18898%2C18.34831&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ND0VqSLif2qUVDdNxEzyH2Sa6pM=) Via Provinciale Martano-Otranto, Serrano, Carpignano Salentino, LE, 73020 #### What's nearby - Otranto Waterfront - 16 min drive - 14.1 km - Alimini Lakes - 18 min drive - 10.8 km - Torre dell'Orso Beach - 20 min drive - 16.3 km - Alimini Beach - 25 min drive - 15.9 km - Baia Dei Turchi Beach - 25 min drive - 15.6 km #### Getting around - Cannole Station - 7 min drive - Papola Casale Airport (BDS) - 63 min drive #### Restaurants - ‪L'Osteria - ‬5 min drive - ‪Vecchia Borgata - ‬10 min walk - ‪Naif - ‬4 min drive - ‪Quinto Quarto - ‬5 min drive - ‪Caffè Stella - ‬5 min drive ## About this property ### Sanlu Hotel Hotel near Alimini Lakes Located close to Alimini Beach and Baia Dei Turchi Beach, Sanlu Hotel provides a beach bar, a poolside bar, and a shopping mall on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden. Additional perks include: - A seasonal outdoor pool along with sun loungers and pool umbrellas - Free self parking - Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge) - Express check-in, tour/ticket assistance, and meeting rooms Room features All guestrooms at Sanlu Hotel feature thoughtful touches such as pillow menus and air conditioning, in addition to amenities like free WiFi and safes. Other conveniences in all rooms include: - Free infant beds and travel cribs - Bathrooms with bidets and free toiletries - Cable channels, heating, and daily housekeeping ## Similar properties ![Pilates](https://images.trvl-media.com/lodging/16000000/15240000/15235300/15235205/8231a64a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Masseria Stali, The Originals Relais Caprarica di Lecce - Pool - Hot tub - Spa - Pet-friendly 9.6 Exceptional 92 reviews CA $84 CA $93 total includes taxes & fees Nov 8 - Nov 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=15235205&PinnedHotelID=15235205&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool, sun loungers](https://images.trvl-media.com/lodging/7000000/6490000/6488500/6488463/786e8141.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Belvedere, Torre Dell'Orso Melendugno - Pool - Breakfast included - Pet-friendly - Parking included 9.4 Exceptional 252 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=6488463&PinnedHotelID=6488463&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/7000000/6050000/6041800/6041705/b4081838.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Willaria country house Cursi - 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Free WiFi - Air conditioning - Outdoor space 9.2 Wonderful 37 reviews CA $102 CA $112 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=10000188&PinnedHotelID=10000188&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free secured, covered self parking on site ### Food and drink - Daily buffet breakfast available 7:00 AM to noon for a fee - A bar/lounge - A beach bar - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Things to do - 24-hour pool access - Bicycle rentals - Outdoor pool - Shopping mall - TV in common areas ### Family friendly - In-room crib - Outdoor pool - Snack bar/deli - Travel crib ### Conveniences - Gift shop/newsstand - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business center - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Braille/raised signage - Front entrance ramp - Hardwood flooring in room - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible public washroom ### More - 1 building - 2 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Down comforter - Free crib - Pillow menu ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper ### Entertainment - Cable/satellite channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning (climate-controlled) - Desk - Heating - Phone - Safe ## Policies ### Check-in Check-in time starts at 2:00 PM Express check-in available ### Check-out Check-out before 10 AM ### Special check-in instructions The front desk is open daily from 6:00 AM - midnight Front desk staffed during limited hours ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - A tax is imposed by the city: From 1 October - 31 May, EUR 0.00 per person, per night - A tax is imposed by the city: From 1 June - 30 September, EUR 1.00 per person, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Property Registration Number 04761680752-26102017-1055, IT075015A100060212 ### We should mention This property does not have elevators All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation The seasonal pool will be open from June to September 24-hour pool access ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Sanlu Carpignano Salentino Sanlu Hotel Sanlu Hotel Carpignano Salentino Sanlu Hotel Hotel Sanlu Hotel Carpignano Salentino Sanlu Hotel Hotel Carpignano Salentino ## Frequently asked questions ### Does Sanlu Hotel have a pool? > Yes, this property has an outdoor pool. Pool access is available 24 hours a day. ### How much does it cost to stay at Sanlu Hotel? > As of Oct 8, 2025, prices found for a 1-night stay for 2 adults at Sanlu Hotel on Nov 2, 2025 start from CA $113.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Carpignano-Salentino-Hotels-Sanlu-Hotel.h1950507.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Sanlu Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Sanlu Hotel? > Self parking is free at this property. ### What time is check-in at Sanlu Hotel? > Check-in begins at 2:00 PM. ### What time is check-out at Sanlu Hotel? > Check-out is at 10 AM. ### Does Sanlu Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Sanlu Hotel located? > Situated in a rural location, this hotel is within 9 mi (15 km) of Alimini Lakes, Baia Dei Turchi Beach, and Otranto Waterfront. Torre Sant'Andrea and Otranto Castle are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sanlu Hotel Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 7.6 Location ### 9.6 Staff & service ### 8.6 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 49 8 - Good 24 6 - Okay 2 4 - Poor 0 2 - Terrible 0 ### 10/10 Excellent #### Stephanie Jun 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities We only stayed one night but what we saw we liked. The staff was very friendly and welcoming ##### Stephanie Stayed 1 night in Jun 2025 ### 8/10 Good #### Anne Jun 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ideal location, comfortable stay Nice hotel with a nice pool, ideally located for nearby towns and beaches. If I was to put a finger on anything the room was a bit cold. ##### Anne Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Johannes May 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice Pool and good Price ##### Johannes Stayed 1 night in May 2025 ### 8/10 Good #### André Aug 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good and decent hotel. Would recommend as long as AC system has been repaired and with caveat that there are better located hotels (such as nearby Otranto). ##### André Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Julio Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great ##### Julio Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Emily Apr 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a wonderful stay with my family at the Sanlu Hotel in Italy. The staff went above and beyond to arrange transportation for us from Lecce after our train was delayed six hours due to an accident, and their kindness and helpfulness truly stood out. The breakfast each morning was splendid, with a great variety of fresh options. The atmosphere was peaceful and quiet—it felt like we had the entire place to ourselves. Our room was cozy, the beds were very comfortable, and the bathrooms were spotless. Overall, I would absolutely stay here again and highly recommend it to anyone visiting the area. ##### Emily Stayed 2 nights in Apr 2025 ### 8/10 Good #### Patty Jul 31, 2024 Liked: Cleanliness, staff & service ##### Patty Stayed 4 nights in Jul 2024 ### 8/10 Good #### Walid May 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would recommand ##### Walid Stayed 3 nights in May 2024 ### 10/10 Excellent #### Alessandro Apr 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Colazione super e ottimo soggiorno Camera spaziosa e silenziosa. Bagno ampio. Colazione di categoria superiore con formaggi di primissima qualità e dolci squisiti e tipici. Parcheggio al coperto interno alla struttura. Ottima accoglienza ##### Alessandro Stayed 1 night in Apr 2024 ### 10/10 Excellent #### maria May 29, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Molt agradable, especialment gràcies a l'amabilitat del personal ##### maria Stayed 2 nights in May 2023 ### 10/10 Excellent #### HALIM May 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A recommander ! Parfait personnel très sympa le seul côté négatif est qu’il n’y a pas de bouilloire dans la chambre … il est nécessaire de descendre a l’accueil de l’hôtel pour boire un thé ou un café. ##### HALIM Stayed 1 night in May 2023 ### 8/10 Good #### Agnieszka Jul 31, 2022 ##### Agnieszka Stayed 5 nights in Jul 2022 ### 10/10 Excellent #### Ivan Aug 27, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Il top Il top su tutti i fronti ##### Ivan Stayed 3 nights in Aug 2021 ### 6/10 Okay #### Verified traveller Feb 15, 2021 Liked: Staff & service ##### Verified traveller Stayed 1 night in Feb 2021 ### 8/10 Good #### Verified traveller Sep 1, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Discreto Hotel in posizione strategica se si decide di visitare diversi luoghi. Ottima la pulizia. Un po' deluso dalla colazione: poco abbondante, sempre le stesse cose igni mattina. Pane mai fresco e cornetti da rivedere. Per ilresto, nel complesso, buon soggiorno ##### Verified traveller Stayed 8 nights in Aug 2020 ### 10/10 Excellent #### Verified traveller Oct 7, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente service. Breakfast was good. Clean room. ##### Verified traveller Stayed 1 night in Sep 2019 ### 8/10 Good #### Verified traveller Sep 21, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Staff are excellent. Late breakfast until 12pm. Rooms are clean and well equipped, with a very good bathroom. Free car park under hotel. Only things I could moan about, was the temperature of the room. The climate control would only let me select 19c as it’s lowest temperature, but I don’t think the aircon ever got it that cool, so the room was warm over night. Breakfast wise, the hot choices of bacon and egg, were seldom available, and aren’t kept hot enough. That aside, I would still stay there again, if in the area. ##### Verified traveller Stayed 7 nights in Sep 2019 ### 10/10 Excellent #### Verified traveller Jun 10, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Questa struttura é a dir poco eccellente. Ottima colazione, ottima pulizia, ottima cura del cliente per non parlare delle camere che sono confortevoli e accessoriate. Avevo dimenticato le pantofole a casa e in camera avevo trovato delle pantofole monouso pronte per l'uso, senza extra ##### Verified traveller Stayed 1 night in Jun 2019 ### 10/10 Excellent #### Verified traveller Jun 2, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Das Hotel ist es sehr gepflegt un sauber. Das personal ist es immer hilfsbereit wenn man was braucht. ##### Verified traveller Stayed 6 nights in May 2019 ### 8/10 Good #### PAOLO Sep 30, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Colazione super! Bella struttura. Colazione super con piatti tipici leccesi! Condizioni del bagno non eccezionali (causa vasca idromassaggio non pulitissima) ma accettabili. Ottimo parcheggio coperto. Super gentilezza del gestore. ##### PAOLO Stayed 1 night in Sep 2018 ### 10/10 Excellent #### Verified traveller Sep 18, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had an awesome time at the hotel. The staff, Eleonora and Sandra were specially receptive and we felt home. Eleonora could help us with recommendations that helped a lot. And the breakfast was outstanding! I can't wait to come back. Perfect experience to enjoy the italian paradise. ##### Verified traveller Stayed 4 nights in Sep 2018 ### 10/10 Excellent #### Dom, Conn USA Jun 17, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cleanest hotel Hotel is modern and one of the cleanest hotel. Only one negative would be better pillows. Breakfast was great Italian style with eggs ##### Dom Stayed 2 nights in Jun 2018 ### 8/10 Good #### Metin, Düsseldorf Mar 26, 2018 Liked: Cleanliness, staff & service #### Erstaunlich Gut Das drei Sterne Hotel hat uns sehr überrascht. Wir wollten eine günstige Unterkunft für einige Tage und waren sehr erfreut das die drei Sterne wirklich noch ein Plus verdient hätten. Das Zimmer war groß und sehr sauber. Wir hatten ein Zimmer mit Doppelwanne. Das Frühstück war sehr Landestypische. Ich würde jeder Zeit wieder dort Buchen, zumal es in der Nähe (5 Gehminuten) einen wirklich günstiges Restaurant gibt das uns die ganzen Tage für wenig Geld satt bekommen hat. ##### Metin Stayed 3 nights in Mar 2018 ### 8/10 Good #### Paolo Jan 7, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Paolo Stayed 1 night in Dec 2017 ### 10/10 Excellent #### Vincent, zürich Oct 26, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ... 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