Executive One Bedroom Spa Apartment | Jetted tub
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Reviews of Quest Caroline Springs

4.5 out of 5
Quest Caroline Springs
234 Caroline Springs Boulevard, Caroline Springs, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 210 out of 501 reviews" "
Rating 8 - Good. 174 out of 501 reviews" "
Rating 6 - Okay. 72 out of 501 reviews" "
Rating 4 - Poor. 24 out of 501 reviews" "
Rating 2 - Terrible. 21 out of 501 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Rachelle

Travelled with partner
Rooms advertised to have block out blinds, they don’t. Like comes through 24/7 with their internal lights in the hallways and common areas. We requested to move rooms because the constant light shining throughout the night was unbearable, moved to a room with the exact same issues. We asked for the option of the room upgrade with the status we had available and the question was bypassed with you can get a drink on arrival. Shower leaked throughout the bathroom. We ended up checking out early.
Stayed 12 nights in Apr 2024
Response from Karn on Apr 22, 2024
Dear Rachelle,Thank you for sharing your recent experience with us. We sincerely apologize for falling short of your expectations during your stay at Quest Caroline Springs. Your feedback is invaluable as it allows us to address areas of improvement and ensure a more enjoyable experience for all our guests.We regret to hear that the block-out blinds in your room did not effectively block out external light, causing discomfort during your stay. Rest assured, we are actively working to address this issue to enhance the sleep quality of our guests. Additionally, we apologize for the inconvenience caused by the leaking shower and the internal lighting in the hallways and common areas. Your comments have been forwarded to our maintenance team for immediate attention and resolution.Regarding your request for a room upgrade, we apologize for any miscommunication or oversight on our part. We strive to accommodate our guests' preferences to the best of our ability, and we regret if your request was not properly addressed. Your feedback serves as a reminder for us to continually improve our communication and service standards.We understand the importance of providing a comfortable and seamless experience for our guests, and we are truly sorry that we did not meet your expectations during your stay. We sincerely hope that you will give us another opportunity to regain your trust and provide you with the exceptional hospitality experience that we are known for.Should you decide to stay with us again in the future, please do not hesitate to contact our team directly, and we will do everything in our power to ensure your comfort and satisfaction throughout your stay.Thank you for choosing Quest Caroline Springs, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.RegardsKarn KapurCluster Operations Manager

4/10 Poor

Fiona, Twickenham

Disliked: Cleanliness, amenities, property conditions & facilities
The service was very nice but the hotel is in poor condition and my room had an odour of cigarette smoke that permeated all of my clothing. It was very disappointing because I was not planning to have to wash all of my clothes while travelling due to the smell of smoke. Also, there was mould in the shower stall.
Stayed 1 night in Apr 2024
Response from Karn on Apr 11, 2024
Dear Fiona,Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the excellent service provided by our team. Providing exceptional service is a top priority for us, and we're glad to know that our efforts were recognized.However, we're truly sorry to learn about the concerns you encountered during your stay. Please accept our sincerest apologies for any inconvenience caused by the condition of your room and the odor of cigarette smoke. This falls far below the standards we strive to maintain, and we understand the disappointment this must have caused you.Rest assured, we take all guest feedback seriously, and we will address these issues promptly to ensure they are rectified. Your experience does not reflect the level of quality we aim to deliver, and we are committed to making improvements to prevent similar occurrences in the future.We would appreciate the opportunity to make it up to you on a future visit. Please feel free to reach out to our team directly so we can ensure your next stay exceeds your expectations in every way possible.Thank you once again for bringing these concerns to our attention. Your feedback is invaluable as we continue to enhance the guest experience. We hope to welcome you back for a much-improved stay in the near future.RegardsKarn KapurCluster Operations Manager

8/10 Good

Tagrid

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Great location as we were attending a wedding. Rooms were a bit run down and tired. Great parking. Close to shopping and eateries which is fantastic
Stayed 3 nights in Feb 2024
Response from Karn on Mar 22, 2024
Dear Tagrid,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

6/10 Okay

Michael

Stayed 2 nights in Feb 2024
Response from Karn on Feb 26, 2024
Dear Michael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

4/10 Poor

Theresa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived on a Friday, nothing was said about there will be no housekeeping on the weekends. There were crickets, butterfly in the room, we had to kill. Went downstairs to tell the front lobby staff. That’s when we found out no housekeeping on the weekends, I was hoping they have some kind of courtesy to send someone to clean it up, or at least give us a spray maybe, so there won’t be any further bugs/insects. I was not feeling well, after a very long 15.5 hrs flight, 1st in this Continent, so it was very uncomfortable inconvenient and frustrating.
Stayed 2 nights in Feb 2024
Response from Karn on Feb 26, 2024
Dear Theresa,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I truly apologies for your experience and would like an opportunity to call you to discuss this further please. If I can please request for the best number and time to contact you please?If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Karn KapurCluster Operations Manager

8/10 Good

CONNIE

Travelled with family
Liked: Cleanliness, room comfort
Family Visit to Melton
Very welcoming by Quest reception staff, excellent location near restaurants, locked underground parking. The room was spotlessly clean but the bench in bedroom was looking tired, very scratched with wear and tear and could do with some maintenance. Fresh milk was NOT available on request for tea & coffee only long life.
Stayed 2 nights in Jan 2024
Response from Karn on Jan 25, 2024
Dear Connie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

6/10 Okay

TERRY

Travelled with partner
Located on a busy road and junction. Seems to be an area where people have the loudest cars in Victoria ! Though Smoking is supposed to be not permitted, the room & balcony had a number of used cigarette ends and someone drifted from the adjacent room whilst sat in the balcony. However the young lady Receptionist at check-in could not have been more friendly and helpful, with a very warm welcome.
Stayed 1 night in Jan 2024
Response from Karn on Jan 9, 2024
Dear Terry,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

4/10 Poor

Corey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was little to no hot water so was unable to use the spa bath which we paid extra specifically for.
Stayed 1 night in Dec 2023
Response from Karn on Jan 2, 2024
Dear Corey,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

6/10 Okay

Brian, Salisbury North

Desk is showing area's of with lots of marks on it , reception was fantastic , room's by the road very noisy?
Stayed 1 night in Dec 2023
Response from Karn on Jan 2, 2024
Dear Brian,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

8/10 Good

Rachelle Noelle

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and rooms for a short work trip.
Stayed 2 nights in Dec 2023
Response from Karn on Dec 20, 2023
Dear Rachelle,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfy and close to nice places to eat
Stayed 1 night in Nov 2023
Response from Karn on Dec 5, 2023
Dear Robert,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

8/10 Good

Domhnall

Travelled with family
Liked: Cleanliness, property conditions & facilities
Helped us out if a pinch to stay but we felt that although spacious and comfortable the apartment was a bit overpriced. The woman who welcomed us was absolutely lovely.
Stayed 1 night in Nov 2023
Response from Karn on Nov 10, 2023
Dear Domhnall,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

10/10 Excellent

Maryanne

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was fantastic!! The 2 bedrooom apartment was so spacious, clean, had kitchen and cooking facilities. Easy walk to shops and plenty of food!!
Stayed 1 night in Nov 2023
Response from Karn on Nov 8, 2023
Dear Maryanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Karn KapurCluster Operations Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place to rest and ready yourself for the next day. Easy walk to eateries and shopping!
Stayed 5 nights in Oct 2023
Response from Karn on Nov 3, 2023
Dear James,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

6/10 Okay

Christopher

AC was not working. Reported via SMS and later at Reception Desk. I think they were short staffed as no one came to fix it.
Stayed 3 nights in Sep 2023
Response from Karn on Oct 30, 2023
Dear Christopher,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

6/10 Okay

farooq

Stayed 1 night in Sep 2023
Response from Karn on Oct 30, 2023
Dear Farooq,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

10/10 Excellent

sharon

Stayed 1 night in Sep 2023
Response from Karn on Nov 3, 2023
Dear Sharon,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

10/10 Excellent

ALLAN

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location Supermarket very close Full kitchen provided Friendly helpful staff
Stayed 1 night in Sep 2023
Response from Karn on Nov 3, 2023
Dear Allan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

10/10 Excellent

Janine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay for a weekend. Large rooms for a family of 4!
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
They energetically ensured our satisfaction
Stayed 3 nights in Aug 2023

10/10 Excellent

Alkira

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, with restaurants and shops nearby. The rooms were very clean and the staff were friendly and helpful. The only con we found was that there was little to no soundproofing, so the traffic was very loud even late into the evening. It woke us up one or two times while we were there. Our room did face out onto the main road though, so other rooms may be quieter. Otherwise it’s a great place to stay though.
Stayed 2 nights in Aug 2023

10/10 Excellent

Louise

Stayed 1 night in Jul 2023

10/10 Excellent

Harminder

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Harjas

Travelled with partner
Liked: Cleanliness
We had booked studio room for 2nights. Initially front desk staff provided a room which was not as per the booking request and had a low bed which caused me back pain earlier. Hence she provided another room where heating was not working and TV didn’t get connected to Netflix etc. We realised that heater not working after 3 hours of stay in the room when we tried to turn it on. And then realised chrome cast is not working on tv as well. Hence we had to request for room change. We were already very tired by then but we had no choice but change the room. So they showed us another studio room with low fed. After informing the staff that we are exhausted and had to leave for a function to attend, they provided us another studio room . This time heating and tv worked but the bed was basically joining two single beds. It is mentioned in the room description that studio room contains double bed /queen bed. So it should not be joining two single beds as one fed was higher than the other and that made a slope in between the beds. It was not very comfortable to sleep at all. We would appreciate if the front desk staff pay attention to guest request notes and organise accordingly. They should have given us a better room as we lost all our energy and time into room movements. So waste of our time and money and it ruined the stay. There is always room for improvement.

2/10 Terrible

Harjas

Travelled with partner
As per amenities, this property doesn’t provide a tv with 32inch all rooms and there is issue with connecting to Netflix etc due to tv doesn’t get connected to chrome cast. Also AC is too old and does not function well. The property should ensure the front desk staff checks notes for the relevant booking prior to giving a room. It seems receptionist is not even aware of the requirement or room conditions. I hate back pain but the bed provided was too low and not suitable which can cause me more back pain. Hope these points will be noted. Our stay shpukd jit cause us stress .

2/10 Terrible

Harjas

Travelled with partner
Disliked: Property conditions & facilities
I had requested for a room with Blvd street view and I have placed note for back pain . However the receptionist provided a side view property shs vet low bed. Again requested for a good bed and ste provided another room with low bed . Third request she gave us a room with Blvd steeet view. Studio rooms TV is way too shall to watch anything . AC in rooms doesn’t work always and tv doesn’t get connected chrome cast. They need to ensure that maintenance team keep checking the amenities provided as it’s not guest duty to check it after checking into the room.

8/10 Good

Liam

Stayed 1 night in Jun 2023

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Marie

Stayed 1 night in May 2023

10/10 Excellent

Harjas

Stayed 1 night in May 2023

4/10 Poor

Mark

Business traveller
No good
Stayed 1 night in Apr 2023
Response from Natalie on May 4, 2023
Hi Mark,Thanks for providing a score following your stay at Quest Caroline Springs.We are disappointed that we did not meet your expectation.Would you be able to provide further information as where we did not meet your expectation?

10/10 Excellent

Jitendra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean and convenient, the surroundings are walkable, and lots of facilities nearby
Stayed 1 night in Mar 2023
Response from Callum - Operations Manager on Apr 5, 2023
Dear Jitendra,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience and that you found our location suitable for your needs. I will be sure to pass on your wonderful rating to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

6/10 Okay

Alfred

Liked: Cleanliness
Stayed 5 nights in Mar 2023

10/10 Excellent

Joshua

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2023

10/10 Excellent

Arden

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious room. Clean property good price
Stayed 1 night in Apr 2023
Response from Callum, Operations Manager on Apr 12, 2023
Dear ArdenThank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

10/10 Excellent

Kylie

Stayed 1 night in Mar 2023

10/10 Excellent

Adele and Graham, Urunga

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was quick and the staff friendly. The room was very good and the bedding comfortable. My only complaints, was the curtains were filthy and even though we kept the sliding door closed we somehow kept getting crickets inside.
Stayed 4 nights in Mar 2023
Response from Callum - Operations Manager on Mar 24, 2023
Dear Adele,Thank you for choosing to stay at Quest Caroline Springs. We appreciate you taking the time to share your feedback. I am pleased that you had a great overall stay, and we want to assure you that the issue with the curtains will be addressed, and we are in the process of replacing and treating all curtains throughout the property to ensure that our guests have a comfortable and pleasant stay.Unfortunately, crickets are quite common in this area at this time of year, particularly during periods of humidity and seasonal change. Despite our best efforts, including the use of deterrent sprays, we have been unable to fully eradicate or prevent the issue. I do extend our sincerest apologies for the inconvenience caused by the presence of crickets.We hope to see you again at Quest Apartment Hotels soon. Kind RegardsCallum Dickson Operations ManagerQuest Caroline Springs

10/10 Excellent

Merrilyn

Liked: Cleanliness, amenities, property conditions & facilities
It was very nice Staying at Quest
Stayed 1 night in Mar 2023
Response from Callum - Operations Manager on Mar 24, 2023
Dear Merrilyn,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful rating to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

8/10 Good

Duncan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are friendly and the rooms were clean and tidy. I enjoyed my stay there
Stayed 3 nights in Mar 2023
Response from Callum - Operations Manager on Mar 16, 2023
Dear Duncan,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

10/10 Excellent

Michael

Stayed 1 night in Mar 2023

6/10 Okay

Phil

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable but was extremely noisy. Very disappointed with the level of noise.
Stayed 1 night in Mar 2023
Response from Callum - Operations Manager on Mar 16, 2023
Dear Phil,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your comments to the team. For future stays, please request a room overlooking the shopping centre, as this would accommodate your concerns surrounding street noise. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, room comfort
Comfortable family weekend stay
Great family weekend. Great location with shops and restaurants close by. Furniture and cupboards needs a bit of attention but a great stay and we will stay there again. Had a beautiful city view.
Stayed 2 nights in Mar 2023
Response from Callum - Operations Manager on Mar 16, 2023
Dear Andre,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

10/10 Excellent

Nagesh

Travelled with group
Liked: Cleanliness, room comfort
Good experience
Stayed 1 night in Feb 2023
Response from Callum - Operations Manager on Mar 2, 2023
Dear Nagesh,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful rating to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was very small and some items shabby. There was no table and only 1chair. I put a pillow on the luggage to sit on and balanced food on my knee. Bathroom amenities not fully stocked and few tea/coffee items. Overall disappointing compared with other stays at this hotel.
Stayed 1 night in Feb 2023
Response from Callum - Ops on Feb 9, 2023
Dear Margaret, Thank you for choosing to stay at Quest Caroline Springs and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your experience was less than perfect. I see that you have stayed in one of our Studio apartments. This is the hotel's entry-level product and smallest of our apartments. Our budget rooms are designed for the cost-conscious traveler and do not include features such as a fully equipped kitchen, dining table and chairs, and a lounge area separate from the bedroom. We would always recommend a one bedroom apartment for those looking for space. Amenities in the rooms are based on maximum occupancy for the room and are replenished during in-room servicing. If you need additional amenities, our front desk team would be more than happy to provide them upon request.Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind RegardsCallum DicksonOperations Manager Quest Caroline Springs

10/10 Excellent

Sudirman

Travelled with partner
Liked: Cleanliness
Walking distance to shopping n restaurants.
Stayed 1 night in Jan 2023
Response from Callum - Ops on Feb 9, 2023
Dear Sudirman,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful rating to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum DicksonOperations Manager Quest Caroline Springs

10/10 Excellent

Thanh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel plenty of parking Good shops nearby good place to stop over when driving from Sydney to Melbourne
Response from Callum - Ops on Feb 9, 2023
Dear Thanh,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful rating to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum DicksonOperations Manager Quest Caroline Springs

10/10 Excellent

Nita

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel hit every mark! Location, cleanliness and service! I will define be staying here again!
Stayed 2 nights in Jan 2023
Response from Quest Caroline Springs Team on Jan 30, 2023
Dear Nita,Thank you for sharing your feedback about Quest Caroline Springs, I am delighted to know that you have enjoyed your stay with us. Your valuable feedback will be shared with the team, and I am sure that they will be happy to hear it.We look forward to the opportunity to welcoming you soon.Warm RegardsGaurav SDuty Manager.

10/10 Excellent

Matthew E

Stayed 2 nights in Jan 2023

8/10 Good

Ali

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Asif Sha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location I was quoted high when i tried to extend couple of days more compare to my online booking. Disappointed & moved to different service apartment
Response from Quest Caroline Springs Team on Jan 27, 2023
Dear Mr Shah,Thank you so much for taking the time to give us a 5-star review. I am delighted to hear that you enjoyed your stay with us. Your valuable feedback will be shared with our team, and I am sure they will be happy to hear your kind words.I apologize for the inconvenience you faced during moving rooms however, due to the last-minute extensions, on top of having high occupancy at times, we are unable to accommodate the request to extend in the same room. If we do get a chance to welcome you in the future, please let our friendly team know at least 48 hours in advance and we will try our best to accommodate you in the same room as much as possible.We also offer our pristine guest the option of price match, so if you see a better price online, please do enquire with one of our team members on the desk and we will be sure to accommodate you.We look forward to the opportunity to welcoming you back at Quest Caroline Springs once again.Kind Regards,Gaurav SDuty Manager