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Reviews of Holiday Inn Express Dundee, an IHG Hotel

3 out of 5
Holiday Inn Express Dundee, an IHG Hotel
41 Dock Street, Dundee, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 455 out of 1004 reviews" "
Rating 8 - Good. 383 out of 1004 reviews" "
Rating 6 - Okay. 119 out of 1004 reviews" "
Rating 4 - Poor. 28 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ioannis, Birmingham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.Nice breakfast. The wifi could not be fixed automatically. There was a need to get to the reception if I really needed it at 23.30. Nonetheless nice stay!
Stayed 1 night in May 2024

10/10 Excellent

Gordon

Stayed 3 nights in Apr 2024

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff & service was excellent
Stayed 2 nights in Apr 2024
Response from Bill on Apr 26, 2024
Hello Riccardo thank you for sharing the feedback from your stay! We are glad to met your expectations. I'm happy to hear you found our staff and the hotel excellent We hope you give us another opportunity to serve you again the future RegardsBilal Mohammed Guest Service Manager

8/10 Good

ian

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Well located and very clean
Stayed 1 night in Apr 2024
Response from Bilal on Apr 23, 2024
Hello Ian, Thank you for telling me about your most recent stay in our hotel. I'm happy to hear that you found our hotel quite central to everything you had planned during the time of your visit.We hope to see you again Bilal Mohammed Guest Service Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman that booked me into the hotel was very welcoming and professional. I have to say it was the easiest checking in that I have ever done. The room was very clean and comfortable. The hotel is extremely well situated for exploring Dundee.
Stayed 1 night in Apr 2024
Response from Steven Gordon on Apr 23, 2024
Hi Thomas, Thankyou for taking the time to review your recent stay. I am happy to read that the check-in process was easy and allowed you plenty of time to enjoy our comfortable rooms. Kindest Regards

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Dove products in bathroom were appreciated, Room overlooked the front of the hotel which I was initially concerned about as the traffic was very noisy. However, I slept like a log and was not aware of the road. Breakfast was buffet style with a good range of cereals, fruit and yogurt, cooked breakfast, pastries and toast. Staff helpful and professional. Parking (council owned), not expensive and just behind the hotel, access on second floor. Cathedral and museums really interesting with the hotel central to key sights.
Stayed 1 night in Apr 2024
Response from Steven Gordon on Apr 23, 2024
Hi Maria, Thank you for taking the time to reviw your recent stay. We are glad you found our rooms not only comfortable but appreciated the fantastic views. I hope we will be your #1 choice when next in the area. Kindest Regards

10/10 Excellent

Naomi

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was in a great location, a short walk from the train station. The staff were very friendly and helpful and the hotel was clean and had everything you would need.
Stayed 1 night in Mar 2024
Response from Steven Gordon on Apr 23, 2024
Hi Naomi, Thank you for your review and recognising our friendly and helpful staff. I will share the feedback with them. We look forward to welcoming you back on your next visit to Dundee. Kindest Regards

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay
Stayed 2 nights in Feb 2024
Response from Steven Gordon on Apr 23, 2024
Hi William, Thank you for taking the time to review your recent stay with us and for the 5/5 feedback score. We look forward to welcoming you back to the hotel on your next visit to Dundee. Kindest Regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient to visit the city centre The property was clean and the facilities were good
Stayed 1 night in Feb 2024

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all rounder
Clean friendly experience with excellent links with the city centre. Amazing early hot breakfast at a great value price.
Stayed 1 night in Feb 2024

10/10 Excellent

ALASTAIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay
ELO tribute at a local venue
Stayed 1 night in Feb 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect locstion snd carparking
First class and great breakfast
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Noise all night
Afwul intermittent screeching noise all night. No sleep. Could not work out where it was coming from. Pipes/heating? Reported in the morning to be told that it would be the wind coming through the window and they were aware. On checking the window could see temporary bad fix with tape had been attempted. All we got was sorry for the inconvenience.
Stayed 1 night in Feb 2024
Response from Andrew Smail, General Manager on Feb 6, 2024
Thank you for your review and recent stay here at Holiday Inn Express Dundee. I hope you enjoyed your stay overall despite the issues highlighted with noise from the recent storms. Unfortunately our area has been hit with excessivly high winds this winter and I am sorry to learn of the noise issues this caused during your stay. Our maintenance teams are working to to reduce any impact of noise that the weather can present and I am confident you would have a more restful nights sleep on any future stay with us. Thank you for bringing these matters to our attention and I hope we can welcome you back some day soon.

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Ive stayed here 5 times in the past couple of years,when i return to my old home Dundee. I will be back in summer.
Stayed 5 nights in Jan 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff . Very clean through out . Very Comfortable bed . Plentiful breakfast options nice and hot and regularly filled . Close to shops restaurants and attractions . Would definetly hope to stay here again in the near distant future
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wee break
Very happy with my short stay would highly recommend this hotel .centre and easy walking to various places like v and a .shopping .train station
Stayed 3 nights in Dec 2023
Response from Bilal on Jan 13, 2024
Hello James Thank you for taking the time to tell us about your experience at Holiday Inn Express DUNDEE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I'm really happy you enjoyed your stay with us, We are quite lucky to were the hotel is located we are quite local to everything around us We hope that you will give us the opportunity to serve you again in the future. Regards Bilal Mohammed Guest Service Manager

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great stay. Excellent location and value for money. We will definitely stay again
Stayed 2 nights in Dec 2023
Response from Bill on Dec 31, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express DUNDEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future..Sincerely,Bilal Mohammed Guest Service Manager

8/10 Good

Derek

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bilal on Jan 13, 2024
Hello Derek Thank you for taking the time to tell us about your experience at Holiday Inn Express DUNDEE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards Bilal Mohammed Guest Service Manager

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bilal on Jan 13, 2024
Hello Wayne Thank you for taking the time to tell us about your experience at Holiday Inn Express DUNDEE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards Bilal Mohammed Guest Service Manager

10/10 Excellent

Elaine Adams

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff, and hotel spotless, definitely be back .
Stayed 1 night in Dec 2023
Response from Bilal on Jan 13, 2024
Hello Elaine Thank you for taking the time to tell us about your experience at Holiday Inn Express DUNDEE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I'm happy to her you found our hotel Clean and quite comforting.The rooms are a fantastic size, it's great to hear that you found the staff quite friendly. The hotel spotless We hope that you will give us the opportunity to serve you again in the future. Regards Bilal Mohammed Guest Service Manager

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only slept there but it was a very comfortable sleep
Stayed 1 night in Dec 2023
Response from Bilal on Jan 13, 2024
Hello Kevin Thank you for taking the time to tell us about your experience at Holiday Inn Express DUNDEE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards Bilal Mohammed Guest Service Manager

10/10 Excellent

Tuyet-Anh

Stayed 1 night in Dec 2023
Response from Bilal on Jan 13, 2024
Hello Tuyet Thank you for taking the time to tell us about your experience at Holiday Inn Express DUNDEE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards Bilal Mohammed Guest Service Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bilal on Jan 13, 2024
Hello Alan Thank you for taking the time to tell us about your experience at Holiday Inn Express DUNDEE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards Bilal Mohammed Guest Service Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bilal on Jan 13, 2024
Hello Charles Thank you for taking the time to tell us about your experience at Holiday Inn Express DUNDEE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards Bilal Mohammed Guest Service Manager

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas shopping
Hotel staff so friendly,arrived early and was able to get our room .Great hotel for shopping,events,etc breakfast included for the price really good value.Would highly recommend this hotel.
Stayed 1 night in Nov 2023
Response from Andrew Smail, General Manager on Dec 8, 2023
Hi Lynn,Thank you your recent stay and for the great feedback. I am glad to hear our team manager to get you checked in early so that you could get started with the Christmas shopping. I will make sure to share your feeback with our team and hope we can welcome you back with us sometime soon. All the Best,

8/10 Good

Hamish

Stayed 1 night in Nov 2023
Response from Bilal on Jan 13, 2024
Hello Hamish Thank you for taking the time to tell us about your experience at Holiday Inn Express DUNDEE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards Bilal Mohammed Guest Service Manager

10/10 Excellent

Harold

Stayed 1 night in Nov 2023
Response from Andrew Smail on Nov 30, 2023
Hi Harold, Thanks for the 10 out of 10 review. This is very much appreciated and I am delighted to hear you enjoyed your stay with us.I hope we can welcome you back some day soon.All the Best,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Transport links
Stayed 1 night in Nov 2023
Response from Andrew Smail, General Manager on Nov 30, 2023
Hi Robert,Thanks for your recent stay as well as for your 5 out of 5 review. I am delighted of your top feedback and will share this with the team for the recogniton due. I hope you have the chance to return to Dundee where we can accomodate you once again.All the Best,

8/10 Good

pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Andrew Smail, General Manager on Nov 30, 2023
Hi Pauline, Thanks for your recent stay and for sharing your feedback. We always aim for ensure guest satisfaction and I am delighted to hear your enjoyed your stay with us.I hope we get the chance to welcome you back soon.All the best,

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stay
Staff very friendly and helpful. Clean and everything needed for a stay. Good hearty breakfast. Would love to see all hotels get rid of carpet and put in vinyl plank flooring for cleanliness factor. Near the main road and convenient to town
Stayed 2 nights in Nov 2023
Response from sarah on Nov 16, 2023
I am happy to hear that you found the staff all friendly and Helpful, all the staff go above and beyond for all our Customers.Thank you for for your feedback regarding the interior, Unfortunatley we have IHG Standards that we need to follow.Thank you

8/10 Good

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really convenient for city centre.
Fab view over the River Tay. Very quiet room. Car park on Gellatley St is attached to hotel by footbridge on Level 3, straight into Reception. No discounted rate for parking - prepay before exiting. Water cistern in bathroom ran all night despite my best efforts. On reporting it, was told 'some of them do - just try pushing again' Not the best response to broken sleep. Maybe they need fixed?
Stayed 1 night in Nov 2023
Response from sarah on Nov 16, 2023
I am Happy to hear that you enjoyed your stay with us at the Holiday Inn Express. Unfortunately we do not have a Rate for the Car park, we have tried but no luck even the staff have to pay for the Car ParkWe look forward to welcoming you to the hotel again

6/10 Okay

Murdo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andrew Smail on Nov 6, 2023
Thank you for your recent stay and review with us here at Holiday Inn Express Dundee.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent, especially Sarah and Olga who took care of us very well.
Stayed 1 night in Nov 2023
Response from Andrew Smail on Nov 6, 2023
Hi Laura, Thank you for your recent stay and for sharing your feedback with fellow travellers. I am delighted to hear you enjoyed your time with us and it is always a pleasure to see the efforts of our team being mentioned. I will share your feedback with Sarah and Olga for the recognition due.I hope we can welcome you again some time soon.Much Appreciated,

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn was very clean and convenient for town centre. As well, nice easy walk from train station. Staff were really good.
Stayed 2 nights in Nov 2023
Response from GSM on Nov 12, 2023
Hello, Maureen Thank you for taking the time to leave a review. Your feedback is very important to us and helps us improve our brand standards. We hope to have the pleasure of accommodating you again in the near future. Best regards, The guest service team

10/10 Excellent

William

Stayed 3 nights in Oct 2023
Response from GSM on Nov 12, 2023
Hello, William Thank you for taking the time to leave a review. Your feedback is very important to us and helps us improve our brand standards. We hope to have the pleasure of accommodating you again in the near future. Best regards, The guest service team

10/10 Excellent

Mircea-Bogdan

Stayed 4 nights in Sep 2023
Response from GSM on Nov 12, 2023
Hello, Mircea-Bogdan Thank you for taking the time to leave a review. Your feedback is very important to us and helps us improve our brand standards. We hope to have the pleasure of accommodating you again in the near future. Best regards, The guest service team

8/10 Good

Susan

Stayed 1 night in Oct 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Good value for money & good that breakfast is still included. The springs in the bed felt as if they were broken & wakened constantly with corridor door slamming. I think the spring needed adjusting. We were very close to the door. The location is great. Overall we enjoyed our stay & would definitely book again. We have stayed @ Holiday Inn express a number of times.
Stayed 2 nights in Oct 2023

8/10 Good

Scott

Travelled with partner
Room with a view
Stayed 1 night in Oct 2023

10/10 Excellent

James, Gourock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant when my husband was taken into hospital, very caring and sensitive. Can’t thank them enough.
Stayed 3 nights in Sep 2023
Response from BM on Nov 12, 2023
Hello, Thank you for taking the time to leave a review. Your feedback is very important to us and helps us improve our brand standards. We hope to have the pleasure of accommodating you again in the near future. Best regards, The guest service team

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Shower difficult to use and very slippery
Stayed 1 night in Sep 2023

10/10 Excellent

Helen

Very comfortable and enjoyable stay
Stayed 1 night in Sep 2023
Response from BM on Nov 12, 2023
Hello, Helen Thank you for taking the time to leave a review. Your feedback is very important to us and helps us improve our brand standards. We hope to have the pleasure of accommodating you again in the near future. Best regards, The guest service team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GSM on Nov 12, 2023
Hello, Thank you for taking the time to leave a review. Your feedback is very important to us and helps us improve our brand standards. We hope to have the pleasure of accommodating you again in the near future. Best regards, The guest service team

10/10 Excellent

Manisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GSM on Nov 12, 2023
Hello, Thank you for taking the time to leave a review. Your feedback is very important to us and helps us improve our brand standards. We hope to have the pleasure of accommodating you again in the near future. Best regards, The guest service team

10/10 Excellent

Becky - home

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredibly helpful! Breakfast was great. Room size good. Overall a decent place.
Stayed 1 night in Sep 2023
Response from GSM on Nov 12, 2023
Hello, Thank you for taking the time to leave a review. Your feedback is very important to us and helps us improve our brand standards. We hope to have the pleasure of accommodating you again in the near future. Best regards, The guest service team

10/10 Excellent

Audrey

Stayed 4 nights in Sep 2023
Response from GSM on Nov 12, 2023
Hello, Audrey Thank you for taking the time to leave a review. Your feedback is very important to us and helps us improve our brand standards. We hope to have the pleasure of accommodating you again in the near future. Best regards, The guest service team

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GSM on Nov 12, 2023
Hello, Thank you for taking the time to leave a review. Your feedback is very important to us and helps us improve our brand standards. We hope to have the pleasure of accommodating you again in the near future. Best regards, The guest service team

2/10 Terrible

Lisette

Travelled with partner
Disliked: Staff & service
Felt unsafe. Phones in room did not work (no advance notice provided). Wouldn’t care normally, but someone opened our room door late at night. When we confronted a young man in the hallway he said he worked there and that everything was fine. It was NOT fine! Couldn’t call the front desk to report the incident and after lack of sleep, when we did report it the following morning the Manager didn’t seem to care. Would not recommend this hotel.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 7, 2023
Thank you for your review and please allow me to address the concerns highlighted in your feedback.I have checked with the team working that evening and would like to extend their apologies for the disuption you experienced. This is certainly not the standard of our property and very unusual to have occurred. I will reach out to you directly to resolve.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for what we were looking for. staff was very good.
Stayed 6 nights in Aug 2023