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Reviews of Hampton Inn & Suites Carlsbad

2.5 out of 5
Hampton Inn & Suites Carlsbad
120 Esperanza circle, Carlsbad, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 302 out of 484 reviews" "
Rating 8 - Good. 124 out of 484 reviews" "
Rating 6 - Okay. 36 out of 484 reviews" "
Rating 4 - Poor. 12 out of 484 reviews" "
Rating 2 - Terrible. 10 out of 484 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel but you can hear people walking around upstairs. This hotel needs more noise reduction. Other than that is was a good stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Tao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Carven; there is a gas station and restaurant right next to it;
Stayed 2 nights in Mar 2024

10/10 Excellent

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Mar 2024

8/10 Good

Polly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Aging hotel. Pool not functioning. Standard maintenance in rooms needed ie broken tiles in Bathroom, scuffed furniture, spotted carpet
Stayed 1 night in Mar 2024

4/10 Poor

Lori

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The pool was being repaired. The Ice machine on our floor was broken. There were not nearly enough tables and chairs in the breakfast area on Saturday morning.
Stayed 1 night in Feb 2024

8/10 Good

Robby

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Levi

Stayed 1 night in Jan 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great stop
Stayed 1 night in Dec 2023

10/10 Excellent

Gary, Rio Rancho

Stayed 1 night in Dec 2023

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient place to stay if you are visiting Carlsbad & Guadalupe National Parks.
Stayed 1 night in Nov 2023
Response from Les on Nov 28, 2023
Thank you for staying with us. Hope you have a great day!

10/10 Excellent

TINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. They helped with everything my family and I needed.
Stayed 1 night in Nov 2023
Response from Les on Nov 28, 2023
Thank you for staying with us and thanks for the positive feedback. Have a great day!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay with friendly staff
Stayed 4 nights in Nov 2023
Response from Les on Nov 28, 2023
We are glad you enjoyed your stay and thanks for the positive feedback. Have a great day!

10/10 Excellent

Derrick

Stayed 2 nights in Nov 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Christina

Stayed 3 nights in Oct 2023
Response from Les on Oct 19, 2023
Thank you for staying with us and thank you for taking the time to fill out the survey. We really appreciate the feedback.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything! Clean and comfy!
Stayed 1 night in Oct 2023
Response from Les on Oct 19, 2023
Thank you for staying with us and thank you for the positive feedback. We are very glad you enjoyed your stay!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to book a last minute stay after our other hotel plans fell through. This hotel was great! We had a great stay!
Stayed 1 night in Oct 2023
Response from Les on Oct 19, 2023
Sorry to hear about the inconvenience with the other hotel but, we were very glad to have you as our guest. Also, the positive feedback is very much appreciated.

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Just okay.
We found this hotel to be average at best. Noisy/congested location. The hotel showed a good deal of wear...website is over highlighted. Breakfast was minimal.
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
This hotel did not disappoint! Great room. Quiet and lots of room. Close to food which is always good!
Stayed 1 night in Oct 2023
Response from Les on Oct 19, 2023
Thank you for staying with us and thank you for the positive feedback! We are very glad you enjoyed your stay!

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Staff & service
A very busy hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Les on Oct 19, 2023
Thank you for staying with us and thank you for the positive feedback.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you to front desk staff who was very helpful.
Stayed 3 nights in Sep 2023
Response from Les on Oct 19, 2023
Thank you for staying with us. I'm very happy to hear the front desk staff was helpful. They work hard to please every guest and they love to hear positive feedback from reviews.

10/10 Excellent

ELEAZAR

Stayed 1 night in Sep 2023
Response from Les on Oct 19, 2023
Thank you for staying with us and thank you for the positive feedback.

10/10 Excellent

josh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Nosy A/C Good breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

Susan M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the room was good. It would have been nice if the refrigerator in our room had contained a freezer compartment.
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Shoshana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to visit the caverns and guadalupe. Its a cute town. No frills hotel. Has what you need for a comfy stay. Free breakfast. No complaints.
Stayed 2 nights in Sep 2023

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

CARLOS, Albuquerque

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice place to stay
Stayed 1 night in Sep 2023

2/10 Terrible

Eric

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at Hampton Inn Carlsbad. The biggest factor of the booking is the location. Our room was clean, decent amenities (gym, hot tub, and pool). Breakfast was pretty standard for a free breakfast. I recommend the facility to other patrons especially those with little ones!
Stayed 1 night in Aug 2023

8/10 Good

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine
Hotel very nice. Good to know in the future there is an pet fee. Only complaint is dripping shower kept us awake. Front desk responded promptly about sending someone to fix it but all they did was put towels under the drip (didn't stop us hearing it)
Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent.
Stayed 1 night in Jul 2023

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

sandra

Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Ashley

Stayed 1 night in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable rooms. Friendly staff. Good breakfast. Next to gas station and Walmart if you need supplies.
Stayed 1 night in Jun 2023

6/10 Okay

Robyn

Liked: Cleanliness, property conditions & facilities
Staff at check-in was not the most friendy.
Stayed 1 night in Jul 2023

10/10 Excellent

Malcolm

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Initial room assigned next to elevator requested another room. That room was comfortable. The pool relaxing.
Stayed 1 night in Jun 2023

6/10 Okay

Vonda

Travelled with group
Liked: Staff & service, property conditions & facilities
The room had bugs in it, and it look like vomit was not cleaned off a dresser.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While short staffed they did a very good job. The breakfast area was clean and the food was always being maintained.
Stayed 5 nights in Jun 2023

10/10 Excellent

Delaney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023

6/10 Okay

Dachelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is good, and standard Hampton Inn accommodations. Hotel room lighting is terrible! No over head in main room and only two small table lamps with dull bulbs. Just don’t get room 216. There are issues with pigeons where the hotel signage is, which is unfortunately directly out the window of room 216. They have fogged out the window but that means the room is even darker. Pigeon poop can still be seen all over the window and the birds are very noisy. No bother to us since we enjoy the wildlife sounds but may be a problem for others. On the upside for service: hotel maintenance brought brighter bulbs for lamps and brought in an extra lamp for us, which is so great! We are older and do t see as well as we used to so the dim lighting was wreaking havoc 😊. Appreciated how nice they were about it! Overall happy with our stay!
Stayed 2 nights in May 2023

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here two nights, the staff was really friendly, the room was clean, and the breakfast had a good variety each day. While the hotel was pretty full based on the parking lot, it was also very quiet.
Stayed 2 nights in May 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023