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Reviews of Two Rivers, Chepstow by Marston’s Inns

4 out of 5
Two Rivers, Chepstow by Marston’s Inns
Newport Road, Chepstow, Wales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 154 out of 261 reviews" "
Rating 8 - Good. 91 out of 261 reviews" "
Rating 6 - Okay. 9 out of 261 reviews" "
Rating 4 - Poor. 3 out of 261 reviews" "
Rating 2 - Terrible. 4 out of 261 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall would definately stay again.Good value for money.Would maybe benefit from signage for reception and where to wait to be allocated a table for meals.
Stayed 1 night in Feb 2024

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived I was directed to the wrong location. This is because the place is listed twice on Google Maps. I have submitted a change regarding this. There is a one way system in place for vehicles that I liked and there was plenty of parking. The hotel part directed you to check in at the desk to the right of the main entrance. However, it wasn't clear where this was. There was a pedestrian walkway that lead to a door into the bar/restaurant area so naturally I assumed that was the main entrance they were referring to. However, when I went inside and waited at the bar to be seen I was told it was round the corner and I had to check in there. I feel this needs to be clearer to guests to save them time. I was given an accessible room (not the venues fault, it was what was assigned when I booked) but the layout was not great. For instance, the light switch for the bathroom was behind the bathroom door when opened. Not an issue for me but if a guest in a wheelchair was using this room I can see them finding that a little frustrating. The hand soap provided was awful so I ended up using my own and the toilet paper was so thin you had to use much more than you should need. That, to me, needs to be addressed. The shower unit had a lever to switch the water on and off. It was quite stiff. Again, not an issue for me but a disabled guest may find this difficult. I could mention more but ran out of space.
Stayed 2 nights in Feb 2024

10/10 Excellent

Athman omar

Stayed 1 night in Feb 2024

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
A relaxed stay for 2 for one night. The restaurent on the same site was covenient after travelling,with different sitting areas. The accomodation was in a self contained building, clean and comfortable. Good value in January.
Stayed 1 night in Jan 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just a night away for myself and my partner very clean room and excellent parking the only thing we found fault with was the food and service in the pub sometimes a very long wait to get served at the bar and unfortunately my partner sent her first steak back and the second one which they brought her was just as bad but they refunded her meal and gave us some drinks to try and make amends which we were grateful for it won’t put us off going back as it’s really a nice pub and as I said the hotel block was spotless and the parking is great.
Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Lester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and warm
Clean and warm good value for money
Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Stayed 1 night in Jan 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Conrad

Stayed 1 night in Dec 2023

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alison

Stayed 1 night in Nov 2023

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was suitable for a one night stop over in Chepstow, clean and comfy bed, nice bathroom
Stayed 1 night in Nov 2023

10/10 Excellent

Donald, Westcliff on sea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place to stay. Nice people , great room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort
Very nice and very convenient
Very convenient, nice food, great pub, great service
Stayed 1 night in Oct 2023

10/10 Excellent

Gordon

Stayed 1 night in Oct 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and handy for the town.
The room was fine but lacked storage - living out of a suitcase is not fun on a stay longer than two nights.
Stayed 3 nights in Sep 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Stayed 1 night in Sep 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all was excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for our trip to a business meeting in Chepstow. Would definitely stay again!
Stayed 1 night in Sep 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for visit to Chepstow castle. Modern clean secure and comfortable.
Stayed 1 night in Aug 2023

8/10 Good

Rhys

Liked: Cleanliness, property conditions & facilities, room comfort
1 night away
Great location near the town centre and lots of parking available
Stayed 1 night in Aug 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless
We were really impressed with the cleanliness of our room and the facilities, really comfortable beds too. We stayed in a family room which had plenty of room and all slept really well. We had dinner and breakfast in the pub and were equally impressed with the food, we couldn't fault the quality and price, we will definitely be going back!
Stayed 1 night in Aug 2023

10/10 Excellent

Raymond

Stayed 2 nights in Aug 2023

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern accommodation block next to the pub. Lots of parking and within 30 mins walk of Chepstow Castle and Riverside.
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Friendly staff, clean quiet room great value breakfast.
Stayed 1 night in Aug 2023

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent continental breakfast.
Stayed 1 night in Jul 2023

8/10 Good

william

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Marc

Stayed 1 night in Jul 2023

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the convenience of the restaurant next door.
Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Travelled with partner
All the staff were welcoming and very efficient.
Stayed 1 night in Jun 2023

2/10 Terrible

Albert

Stayed 1 night in Jun 2023

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were polite, professional and friendly. The food was fantastic & our room was very quiet and comfortable. All in all a great place to stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Wilma

Stayed 1 night in Jun 2023

8/10 Good

Gill

Stayed 1 night in May 2023

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff . Clean and adequate room. Perfect for what wanted . Wonderful choice of breakfast
Stayed 1 night in May 2023

10/10 Excellent

Paul

Stayed 1 night in May 2023

10/10 Excellent

Rebecca

Stayed 1 night in May 2023

8/10 Good

Nora

Liked: Cleanliness, staff & service
I enjoyed the quiet, the free parking, the eating and drinking being fairly informal, ease of booking and checkout.
Stayed 2 nights in May 2023

10/10 Excellent

kate

Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chepstow, well worth a few visits
Great place, great staff, great big bloody hill, and no taxis!
Stayed 1 night in Apr 2023

10/10 Excellent

shu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights for wedding close by. Very comfortable and clean. Food in restaurant is great and good value. Short walk into town for wander around.
Stayed 2 nights in Apr 2023