All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
A lovely central location, nice helpful staff, good choice for breakfast, nice and clean and a great pool!
Debbie
Stayed 2 nights in Mar 2024
Response from Daniela on Mar 10, 2024
Dear Debbie,thank you for taking the time to leave a review regarding your stay here with us. We appreciate all the feedback we receive, and we are thrilled you enjoyed the room. We do hope to see you back again in the future. Best regards, Daniela Front Desk
8/10 Good
Alice
Feb 18, 2024
Liked: Cleanliness, staff & service
Alice
Stayed 1 night in Feb 2024
Response from Daniela on Feb 21, 2024
Dear Alice, Thank you for your review and score. We hope to see you again in the future! Best regards, Daniela Front Office Team
8/10 Good
James
Feb 18, 2024
James
Stayed 1 night in Feb 2024
Response from Daniela on Feb 21, 2024
Dear James, Thank you for your review and score. We hope to see you again in the future! Best regards, Daniela Front Office Team
we liked everything about hotel, on arrival to room our A/C wasn't working so we were given a different room which was great.
Suzanne
Stayed 2 nights in Jan 2024
Response from Daniela on Feb 18, 2024
Dear Suzanne, Thank you for your review. We are glad to hear you had a good stay and we are happy to see our that our team moved your booking to another room in a swift manner which we hope was to your satisfaction. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Daniela Front Office Team
Dear Janet, Thank you for your feedback and it was a pleasure to have you as a guest! We hope to see you again in the future! Best regards, Daniela Front Office Team
Dear David,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team
Dear Gareth,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team
Dear Irene,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team
Dear Rachel,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team
Dear Gareth,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team
8/10 Good
Malcolm
Dec 20, 2023
Liked: Cleanliness, staff & service
Malcolm
Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear Malcolm,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team
Dear guest,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team
10/10 Excellent
Louise
Dec 16, 2023
Louise
Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear Louise,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team
My daughter and her boyfriend stayed here as a it was gift for her birthday, she said that the hotel was beautiful and the room was lovely. This hotel is a lot more luxurious than others and worth the money for a treat. She said she would definitely stay again and is highly recommended.
Amy
Stayed 1 night in Dec 2023
Response from Daniela on Dec 22, 2023
Dear Amy, Thank you for taking the time to review the stay. We are glad seeing they both enjoy the stay, and they are happy to come back. We are looking forward seeing you again!
4/10 Poor
Anu
Dec 13, 2023
Anu
Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear Anu,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team
We had a lovely stay. The hotel was nice and most staff were helpful and friendly apart from the chef at breakfast, who was very rude.
MOL
Stayed 1 night in Dec 2023
Response from Daniela on Dec 12, 2023
Dear Mol, Thank you for taking the time to review your recent stay with us. We are glad you had a wonderful time and our staff looked well after you. We look forward to welcoming you back in the near future for another wonderful stay!
Very enjoyable stay in this city centre hotel
Clean and comfortable room, excellent food and helpful staff
We arrived on Friday but were unable to book any Spa treatments at any time during the weekend
Duncan
Stayed 3 nights in Dec 2023
Response from Daniela on Dec 12, 2023
Dear Duncan, Thank you for taking the time to review your recent stay with us. We are glad you had a wonderful time and our staff looked well after you. We look forward to welcoming you back in the near future for another wonderful stay!
Dear Juliette,Thank you for taking the time to review your recent stay with us. We look forward to welcoming you back in the near future for another wonderful stay!
Great location, spacious room comfy large bed and pillows . Disappointing small TV .
Jamet
Stayed 1 night in Dec 2023
Response from Daniela on Dec 12, 2023
Dear Jamet, Thank you for taking the time to review your recent stay with us. We are glad you had a great stay with us and we look forward to welcoming you back in the near future for another wonderful stay!
Beautiful hotel. Loved the spa but it was a bit cold and far too much chlorine in the hot tub so you couldn’t stay in it too long as burned your eyes. Staff were very friendly and couldn’t do enough for you. Breakfast was lovely plenty of selection for every requirement.
Vanessa
Stayed 1 night in Nov 2023
Response from Daniela on Dec 12, 2023
Dear Vanessa, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay!
Dear David,thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay!
6/10 Okay
Catherine
Nov 20, 2023
Catherine
Stayed 1 night in Nov 2023
Response from Daniela on Dec 12, 2023
Dear Catherine, Thank you for your review and we look forward to welcoming you back in the near future for another wonderful stay!
8th November 2023 Someone had a party in their room on the third floor - the noise was ridiculous, there was broken glass red wine and pizza on the floor outside their door. Tried complaining nothing was done - Consequently, poor nights sleep. Not what one would expect when away on business.
Richard
Stayed 1 night in Nov 2023
Response from Daniela on Jan 6, 2024
Dear Richard, thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the noise. Our rooms are equipped with a triple-glazing system to minimize external disturbances. We appreciate your feedback for ongoing improvements. We are hoping to welcome you back soon! Regards, Daniela Front Desk
Dear Sarah, Thank you for your review and we are glad you enjoyed the stay with us. We look forward to welcoming you back in the near future for another wonderful stay!
6/10 Okay
Dale
Oct 28, 2023
Dale
Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear Dale, Thank you for your review. We look forward to welcoming you back in the near future for another wonderful stay!
Fantastic place. Lovely and clean. Friendly staff. Highly recommend. Will visit again next time we visit cardiff
k
Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear K, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay!
Excellent 2 night stay, convenient for centre of Cardiff and all it has to offer. Clean well equipped room, good spa and pool facilities all in a well kept clean state. Superb Sunday lunch, relaxed non snotty atmosphere. Stayed at Cardiff Hilton a few times and they could learn a lot from the Park Plaza.
Michael
Stayed 2 nights in Oct 2023
Response from Daniela on Dec 12, 2023
Dear Michael, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay!
Dear J D, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you would come back with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay!
Dear guest,Thank you for your review. We look forward to welcoming you back in the near future for another wonderful stay!
6/10 Okay
William
Travelled with partner
Oct 15, 2023
Disliked: Property conditions & facilities
Hotel is looking a little tired, pretty average experience at above average price
William
Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear William,Thanks for staying with us. We appreciate your feedback, and we take all your comments in consideration. We look forward to welcoming you back in the near future !
6/10 Okay
Toni
Oct 14, 2023
Toni
Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear Toni, Thank you for your review and we hope to see you back to Park Plaza Hotel in Cardiff!
Dear David ,thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Bianca Front Office Team
Dear Jean, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Bianca Front Office Team
10/10 Excellent
Tom
Oct 6, 2023
Tom
Stayed 1 night in Oct 2023
Response from Bianca on Oct 12, 2023
Dear Tom, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Bianca Front Office Team
Dear Linda, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Bianca Front Office Team
Dear Alan, Thank you for your review and highest score. We look forward to welcoming you back in the near future for another wonderful stay!
10/10 Excellent
Joe
Oct 1, 2023
Joe
Stayed 2 nights in Sep 2023
Response from Bianca on Oct 12, 2023
Dear Joe, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Bianca Front Office Team