Miscellaneous

Reviews of Park Plaza Cardiff

4 out of 5
Park Plaza Cardiff
Grey friars Road, Cardiff, Wales

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1005 reviews" "
Rating 8 - Good. 292 out of 1005 reviews" "
Rating 6 - Okay. 80 out of 1005 reviews" "
Rating 4 - Poor. 42 out of 1005 reviews" "
Rating 2 - Terrible. 21 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely central location, nice helpful staff, good choice for breakfast, nice and clean and a great pool!
Stayed 2 nights in Mar 2024
Response from Daniela on Mar 10, 2024
Dear Debbie,thank you for taking the time to leave a review regarding your stay here with us. We appreciate all the feedback we receive, and we are thrilled you enjoyed the room. We do hope to see you back again in the future. Best regards, Daniela Front Desk

8/10 Good

Alice

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Daniela on Feb 21, 2024
Dear Alice, Thank you for your review and score. We hope to see you again in the future! Best regards, Daniela Front Office Team

8/10 Good

James

Stayed 1 night in Feb 2024
Response from Daniela on Feb 21, 2024
Dear James, Thank you for your review and score. We hope to see you again in the future! Best regards, Daniela Front Office Team

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shops bars center town
Stayed 2 nights in Feb 2024
Response from Daniela on Feb 21, 2024
Dear Stella, Thank you for your review and score. We hope to see you again in the future! Best regards, Daniela Front Desk

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked everything about hotel, on arrival to room our A/C wasn't working so we were given a different room which was great.
Stayed 2 nights in Jan 2024
Response from Daniela on Feb 18, 2024
Dear Suzanne, Thank you for your review. We are glad to hear you had a good stay and we are happy to see our that our team moved your booking to another room in a swift manner which we hope was to your satisfaction. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Daniela Front Office Team

8/10 Good

Janet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable
Response from Daniela on Jan 30, 2024
Dear Janet, Thank you for your feedback and it was a pleasure to have you as a guest! We hope to see you again in the future! Best regards, Daniela Front Office Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear David,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team

10/10 Excellent

gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear Gareth,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team

6/10 Okay

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear Irene,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear Rachel,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear Gareth,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team

8/10 Good

Malcolm

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear Malcolm,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear guest,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team

10/10 Excellent

Louise

Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear Louise,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My daughter and her boyfriend stayed here as a it was gift for her birthday, she said that the hotel was beautiful and the room was lovely. This hotel is a lot more luxurious than others and worth the money for a treat. She said she would definitely stay again and is highly recommended.
Stayed 1 night in Dec 2023
Response from Daniela on Dec 22, 2023
Dear Amy, Thank you for taking the time to review the stay. We are glad seeing they both enjoy the stay, and they are happy to come back. We are looking forward seeing you again!

4/10 Poor

Anu

Stayed 1 night in Dec 2023
Response from Daniela on Jan 6, 2024
Dear Anu,Thank you for your feedback and we look forward to welcoming you back soon for another wonderful stay! Kind Regards, Daniela Front Office Team

8/10 Good

MOL

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
We had a lovely stay. The hotel was nice and most staff were helpful and friendly apart from the chef at breakfast, who was very rude.
Stayed 1 night in Dec 2023
Response from Daniela on Dec 12, 2023
Dear Mol, Thank you for taking the time to review your recent stay with us. We are glad you had a wonderful time and our staff looked well after you. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Duncan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing Plaza
Very enjoyable stay in this city centre hotel Clean and comfortable room, excellent food and helpful staff We arrived on Friday but were unable to book any Spa treatments at any time during the weekend
Stayed 3 nights in Dec 2023
Response from Daniela on Dec 12, 2023
Dear Duncan, Thank you for taking the time to review your recent stay with us. We are glad you had a wonderful time and our staff looked well after you. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Juliette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniela on Dec 12, 2023
Dear Juliette,Thank you for taking the time to review your recent stay with us. We look forward to welcoming you back in the near future for another wonderful stay!

8/10 Good

Jamet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovey night in cardiff
Great location, spacious room comfy large bed and pillows . Disappointing small TV .
Stayed 1 night in Dec 2023
Response from Daniela on Dec 12, 2023
Dear Jamet, Thank you for taking the time to review your recent stay with us. We are glad you had a great stay with us and we look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniela on Dec 12, 2023
Dear guest, Thank you for your review and the highest score. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2023
Response from Daniela on Dec 12, 2023
Dear guest, Thank you for your review and highest score. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Loved the spa but it was a bit cold and far too much chlorine in the hot tub so you couldn’t stay in it too long as burned your eyes. Staff were very friendly and couldn’t do enough for you. Breakfast was lovely plenty of selection for every requirement.
Stayed 1 night in Nov 2023
Response from Daniela on Dec 12, 2023
Dear Vanessa, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value for the money!
Stayed 4 nights in Nov 2023
Response from Daniela on Dec 12, 2023
Dear David,thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay!

6/10 Okay

Catherine

Stayed 1 night in Nov 2023
Response from Daniela on Dec 12, 2023
Dear Catherine, Thank you for your review and we look forward to welcoming you back in the near future for another wonderful stay!

4/10 Poor

Parniea

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Daniela on Dec 12, 2023
Dear Parniea, Thank you for your review. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great, car park was horrific and expensive
Stayed 1 night in Nov 2023
Response from Daniela on Dec 12, 2023
Dear Ben, Thank you for your review and highest score. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good, Breakfast and service.
Stayed 1 night in Nov 2023
Response from Daniela on Dec 12, 2023
Dear Paul, Thank you for your review and highest score. We look forward to welcoming you back in the near future for another wonderful stay!

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8th November 2023 Someone had a party in their room on the third floor - the noise was ridiculous, there was broken glass red wine and pizza on the floor outside their door. Tried complaining nothing was done - Consequently, poor nights sleep. Not what one would expect when away on business.
Stayed 1 night in Nov 2023
Response from Daniela on Jan 6, 2024
Dear Richard, thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the noise. Our rooms are equipped with a triple-glazing system to minimize external disturbances. We appreciate your feedback for ongoing improvements. We are hoping to welcome you back soon! Regards, Daniela Front Desk

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear Patricia, Thank you for your review and highest score. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Caradog

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Daniela on Dec 12, 2023
Dear Caradog, Thank you for your review and highest score. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Daniela on Dec 12, 2023
Dear Andy, Thank you for your review and highest score. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Daniela on Dec 12, 2023
Dear Peter, Thank you for your review and highest score. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

matthew

Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear Matthew, Thank you for your review and highest score. We look forward to welcoming you back in the near future for another wonderful stay!

8/10 Good

Sarah Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay overall. Thank you!
Stayed 2 nights in Oct 2023
Response from Daniela on Dec 12, 2023
Dear Sarah, Thank you for your review and we are glad you enjoyed the stay with us. We look forward to welcoming you back in the near future for another wonderful stay!

6/10 Okay

Dale

Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear Dale, Thank you for your review. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cardiff visit
Fantastic place. Lovely and clean. Friendly staff. Highly recommend. Will visit again next time we visit cardiff
Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear K, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 2 night stay, convenient for centre of Cardiff and all it has to offer. Clean well equipped room, good spa and pool facilities all in a well kept clean state. Superb Sunday lunch, relaxed non snotty atmosphere. Stayed at Cardiff Hilton a few times and they could learn a lot from the Park Plaza.
Stayed 2 nights in Oct 2023
Response from Daniela on Dec 12, 2023
Dear Michael, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay!

8/10 Good

J D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear J D, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you would come back with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay!

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Daniela on Dec 12, 2023
Dear Duncan,Thank you for your review. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Miss

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Daniela on Dec 12, 2023
Dear Miss,Thank you for your review. We look forward to welcoming you back in the near future for another wonderful stay!

6/10 Okay

s

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear guest,Thank you for your review. We look forward to welcoming you back in the near future for another wonderful stay!

6/10 Okay

William

Travelled with partner
Disliked: Property conditions & facilities
Hotel is looking a little tired, pretty average experience at above average price
Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear William,Thanks for staying with us. We appreciate your feedback, and we take all your comments in consideration. We look forward to welcoming you back in the near future !

6/10 Okay

Toni

Stayed 1 night in Oct 2023
Response from Daniela on Dec 12, 2023
Dear Toni, Thank you for your review and we hope to see you back to Park Plaza Hotel in Cardiff!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Aug 2023
Response from Bianca on Oct 12, 2023
Dear David ,thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Bianca Front Office Team

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Oct 2023
Response from Bianca on Oct 12, 2023
Dear Jean, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Bianca Front Office Team

10/10 Excellent

Tom

Stayed 1 night in Oct 2023
Response from Bianca on Oct 12, 2023
Dear Tom, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Bianca Front Office Team

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Bianca on Oct 12, 2023
Dear Linda, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Bianca Front Office Team

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for the Cardiff Half Marathon
Stayed 1 night in Sep 2023
Response from Daniela on Dec 12, 2023
Dear Alan, Thank you for your review and highest score. We look forward to welcoming you back in the near future for another wonderful stay!

10/10 Excellent

Joe

Stayed 2 nights in Sep 2023
Response from Bianca on Oct 12, 2023
Dear Joe, thank you for taking the time to leave us a review and thank you for the perfect score. We are happy to hear that you thoroughly enjoyed your stay with us at The Park Plaza. We look forward to welcoming you back in the near future for another wonderful stay! Kind Regards, Bianca Front Office Team