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Reviews of Clayton Hotel Cardiff

4 out of 5
Clayton Hotel Cardiff
St Mary Street, Cardiff, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1000 reviews" "
Rating 8 - Good. 292 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here. The staff are amazing. Very friendly and helpful. The hotel was clean, modern, and everything you could ask for. The only con is the tv doesn’t connect to wifi so you can’t watch and streaming services but apart from that everything was excellent.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything so i proposed for everyone Thank you ♥️ for your service, and safe ❤️❤️
Stayed 4 nights in Apr 2024

8/10 Good

Dom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn’t do enough for us. Very good location.
Stayed 1 night in Apr 2024

8/10 Good

Chevelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Clayton hotel was good. The staff was also helpful and polite. I Would definitely recommend staying at Clayton due to its excellent location within the city centre.
Stayed 4 nights in Mar 2024

8/10 Good

Angela

Travelled with group
Nice & central. Clean, friendly staff, easy check in & out
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Good. Friendly staff. Had what we needed
Stayed 1 night in Mar 2024

8/10 Good

Callum

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loud
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accessible! Great location near the central train station!
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2024

8/10 Good

hugo

Liked: Cleanliness, staff & service, amenities
Friendly staff. Got a room at midday, very helpful.
Stayed 1 night in Feb 2024

6/10 Okay

Hywel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice but we had a problem whereby we could hear a couple in a room next door to us arguing, shouting and banging/knocking doors from 2am until 6am which meant we had a terrible night of sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Issouf

Stayed 2 nights in Feb 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, great location near restaurants, bars, park, castle and stadium. Helpful staff Worth a visit.
Stayed 2 nights in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Iain

Business traveller
Liked: Cleanliness, property conditions & facilities
Hotel was clean but impersonal. There was just luke warm water (not hot at all) the lifts were always full and always slow) Took the emergency stairwell instead and it was dirty and neglected. Not busting to go back based on my first visit
Stayed 1 night in Jan 2024

10/10 Excellent

Steph

Stayed 2 nights in Jan 2024

10/10 Excellent

rashid

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good hotel , clean room & good location Shame the bar was closed by 11:20 on Saturday night but everything else was fine
Stayed 1 night in Jan 2024

10/10 Excellent

Duncan, Andover

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located property for all amenities and transport links
Stayed 3 nights in Jan 2024

6/10 Okay

Scott

Stayed 2 nights in Jan 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cardiff
Nice but noisy as next to station
Stayed 2 nights in Jan 2024

10/10 Excellent

Joel

Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and lovely room.
Stayed 1 night in Jan 2024

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The hotel was lovely and very helpful staff. Had trouble with noisy neighbours on the first night and the staff were very helpful and accommodating to us in sorting everything out.
Stayed 2 nights in Jan 2024

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was small, not a double.
Bed was small, think it was a 4ft small double which affected our sleep. Mattress was comfy. Breakfast was average. If we were to stay here again I wouldn't pay for the breakfast. Service was good, staff friendly and room was clean.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very polite good location Thank you
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Pavan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay staff very friendly and helpful
Stayed 1 night in Dec 2023

10/10 Excellent

NANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly stay, clean hotel. Enjoyed my night stay And oh....wonderful breakfast!
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
lovely and clean and staff very friendly and helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Friendly staff, clean room and comfortable bed.
Stayed 1 night in Dec 2023

8/10 Good

Zachary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Emma

Stayed 2 nights in Dec 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit for GiG at Utilita Arena.
Staying in Cardiff for the Noel Gallagher Highflying Birds GiG. Lovely clean and comfortable hotel,close to the Arena, and for xmas shopping.
Stayed 1 night in Dec 2023

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Evie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Amazing area as it is walking distance from everything. However our room was fairly dirty this time. Room felt like it had been hoovered and marks all over the room. The shower was a poor quality and didn’t have any pressure. Need to upgrade on toilet paper as it was too thin. Stayed before and it was great, but this time was slightly disappointing
Stayed 2 nights in Dec 2023

8/10 Good

shamanique

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive including the security. The breakfast was good - English breakfast. Only issue - Internet did not work in room. Otherwise comfy stay
Stayed 1 night in Dec 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Reception staff were fab , however when we ordered room service in the evening, we waited over 2 hours for it to be delivered. After phoning reception twice , we then had to cancel as it was far too late (11pm) to eat . Rooms were very clean , beds were on the hard side for us but everyone is different.
Stayed 1 night in Dec 2023

10/10 Excellent

Nia

Stayed 1 night in Dec 2023

10/10 Excellent

Sam

Stayed 1 night in Dec 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

MICHELLE

Stayed 1 night in Dec 2023

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
clean & tidy room, friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always spotless, always warm, always have a good night sleep, friendly and helpful, lady on reception was extremely helpful, would gladly book this hotel for more stays, can’t fault it in anyway
Stayed 1 night in Dec 2023