Not so good, first upon arrival reception area was unattended, then we had to shout in all directions to be received. When signing in, there were arguments about whether I really booked a room with two double beds, until I was able to locate an email on my phone verifying that. Resturant staff were not very friendly, the hotel should really train its people in " people skills" to be nicer to guests. Checking out, another argument about use of a prokard, this was finally resolved through calling one of the managers as one of the reception ladies was really geared up for arguments. We found a dead huge insect when we arrived, it remained there for the rest of our stay, which calls into question how the rooms are cleaned. The room was very draftly with strong dust stench, I think when guests are going to move in, the room should be ventilated form morning of that day to make it fresher. During breakfast, my niece tried to get a crossiant, lots of mosquitoes oozed out of it and she ended up not being able to eat anything. I have stayed in varous Protea hotels in South Africa, this rates much lower then most, I was actually very dissapointed as it was my first time in Cape Town and the image on internet is very misleading, it looked good on internet, but my what a dissapointment!