Meeting facility
Check availability

Reviews of Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge

3 out of 5
Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge
Portswood Road, V&A Waterfront, Cape Town, Western Cape

Reviews

8.2

Very good

Rating 10 - Excellent. 245 out of 660 reviews" "
Rating 8 - Good. 275 out of 660 reviews" "
Rating 6 - Okay. 94 out of 660 reviews" "
Rating 4 - Poor. 28 out of 660 reviews" "
Rating 2 - Terrible. 18 out of 660 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is part of what was once a jail. Room was clean comfortable and a good size. Tea and coffee making facilities. Right next to the aquarium and all that the waterfront has to offer
Stayed 2 nights in Apr 2024

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Location, Location! This hotel was within walking distance to the V&A waterfront, which gave us so many options for activities and tours.
Stayed 8 nights in Mar 2024

6/10 Okay

Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Conveniently located next to the V&A Waterfront, this property was a great choice for those looking to be close to the action at an affordable cost. While rooms were on smaller side, they are perfect for the travelers on the go.
Stayed 4 nights in Mar 2024

6/10 Okay

Rosemary, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service
Needing some upgrading
Stayed 2 nights in Mar 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a family of 4, it was a bit tight, but wonderful location and free parking!
Stayed 4 nights in Feb 2024

10/10 Excellent

Gregorio

Liked: Property conditions & facilities
Nice hotel, great location, across the street from “hop on hop off” transportation, many restaurants, walking distance to mall 5 minutes, would stay again
Stayed 5 nights in Jan 2024

8/10 Good

William, MAIDENHEAD

Travelled with family
Liked: Cleanliness, staff & service
Great historical building! comfy, clean and conveniently located.
Stayed 2 nights in Feb 2024

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms, ours one of the large ones. Stayed 1 week. The room we booked through Expedia was a small inconvenient room, not what I requested, but the staff graciously moved us to another, larger room. Hotel VERY convenient, like across the street, to Alfred & Victoria Waterfront, Aquarium, lots places to dine. Concierge services very accomodating and informative. Breakfasts "sumptuous" and became our major meal of the day. If/when we return to Cape Town this will be our residence.
Stayed 5 nights in Jan 2024

8/10 Good

jeffrey

Travelled with group
Liked: Property conditions & facilities, room comfort
very pleasant
Stayed 1 night in Jan 2024

4/10 Poor

Ruth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was a jail in it's past life. The rooms are minute, basic, austere. It is smaller than dorm rooms and very poorly laid out. To get to the bathroom, you have to close the bedroom door and vice versa. There is an ironing board hanging on the wall! I had no shelves in the closet and one tiny drawer at a desk. They say students come to the business school next door, but then don't call it a hotel.A hostel maybe? After a few days they did move me to a bigger room and that was more comfortable. Be sure what you are booking. The family rooms are awful. The staff was very polite, helpful and as accommodating as they could be under the circumstances, commenting that other people complain about the size and cramped rooms. And the soap, shampoo and conditioner in one?? Cheap! I will not return,
Stayed 7 nights in Dec 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Sherri

Stayed 1 night in Jan 2024

2/10 Terrible

Johnathon

Stayed 1 night in Dec 2023

10/10 Excellent

Pinimidzai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay at Protea Hotel Breakwater Lodge
Our stay was fabulous and the staff were courteous and professional. The rooms were clean and the food was great. Our kids loved the stay and they enjoyed every moment to the point that they sometimes never wanted to leave the room.
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The rooms are great in terms of having being spacious but the rooms are not uniform in that we booked two adjacent rooms and one was clearly more modern with newer features while the other one was old. The developments around the hotel disrupt the peace and tranquility of the place
Stayed 3 nights in Dec 2023

4/10 Poor

Thesigan

Travelled with family
Disliked: Property conditions & facilities, room comfort
1. We did not get the room we requested, they wanted to put us in a room in the next building, which we declined as it looked more like dormatory style, after some persuasion Dean at reception finally found us a room on the 2nd floor. 2. At night the aircon started leaking, got towels from reception to stop the passage from flooding. The next day after more persuasion, we were moved to a similar room few doors down. Furthermore, their systems were offline, they could not give us card keys, the cleaning lady had to open our room door for us, after much, much persuasion, we received a temporary card. Considering our huge inconvenience, management could have at least offerred an upgrade, which was not even proposed. All we got was sorry, there's nothing we can do. 3. We found it quite of the lady at housekeeping who does check-ups on whether we have and ironing&iron etc, she knocks once on the door and then opens it, not waiting for the people to answer, we found this behavious absolutely rude as one of us could be in the shower or changing. She did this twice. 4. Very noisy - people opening and closing doors has an impact on other room doors...the acoustics/insulation is very poor. This particular Protea Hotel does not keep up to the Protea name. We had a very dissatisfied disappointing stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Aobakwe

Stayed 5 nights in Dec 2023

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, very comfortable beds, and easy safe walking distance to VA waterfront
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and very convenient for V&A
Stayed 8 nights in Nov 2023

8/10 Good

Jim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
2nd Rm room worked well for 3 adults.
Stayed 3 nights in Nov 2023

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, clean friendly
Stayed 3 nights in Nov 2023

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property across the street from the Aquarium and 2-3 block walk to V&A Waterfront shopping/entertainment
Stayed 3 nights in Nov 2023

10/10 Excellent

William

Stayed 1 night in Oct 2023

6/10 Okay

Candice

Liked: Staff & service, room comfort
Convenient and good value for money
The first room I was given smelled like cat wee. I asked to change rooms and the request was filled straight away. Staff at this hotel are helpful and accommodating. The room was large and well appointed, the only criticism is the same I encountered in other hotel rooms in South Africa, mouldy shower cubicals. The rooms could do with a deep clean, but other than that, this hotel is convenient in that it is walking distance to the V &A waterfront and good value for money. There’s a self serve fruit flavoured water fountain and coffee in the reception area which is welcome.
Stayed 2 nights in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fantastic location for the V@A
Great location for the V&A just a stroll down the steps at the back of the hotel. Car parking free. Very clean and spacious room. We had a double. Good room facilities, usb socket. Separate bath and shower. Late Check if available. Friendly knowledge and professional staff from all to included housekeeping, bar and reception. We did not eat at hotel as stayed for one night only but food did look good. Only downside not a lot of bar/ lounge space to relax as this is situated at the back of the restaurant.
Stayed 1 night in Sep 2023

10/10 Excellent

shannon, Bellevue

Stayed 1 night in Sep 2023

6/10 Okay

Jim

Liked: Cleanliness, staff & service, room comfort
Good Hotel, poor decision by management
This is a very nice hotel, but for some reason they scheduled painters to paint in the lower level of the building I was staying in. The lacquer based paint produced horrible fumes that permeated the rooms as there was a large open area between the levels.
Stayed 2 nights in Sep 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great staff.
Stayed 4 nights in Jul 2023

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were extremely pleased with our recent five night stay at the property. It is located very close to the city sightseeing pickup/drop off point, the Aquarium, the Watershed and the rest of the waterfront. Literally a five minute walk from the lobby - super convenient especially if it's raining. The staff we encountered were all polite. Check-in and out were easy. They assisted us with laundry and arranging for transportation to the airport. The property is clean and secure. We ate at the daily breakfast buffet and for one dinner at the restaurant. They offered good variety and quality. I would definitely recommend this property for visits to Cape Town.
Stayed 5 nights in Jun 2023

8/10 Good

Derick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay here in this hotel. We were visiting for a rugby match and only stayed for two nights.The staff were very kind and friendly and went out of their way to talk to visitors. The room was much bigger than I expected with plenty of space and a comfortable seating area. The bathroom was massive. Great selection of food for breakfast. The layout of the hotel was amazing and I really liked how the old features remained in one building. When Munster play the Stormers again we will more than likely be staying here again!
Stayed 2 nights in May 2023

10/10 Excellent

Elmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, staff & service, room comfort
I stayed for one night on business. While the hotel is central and clean, the facilities in the room need attention. The TV had limited channels and the quality of the colour was terrible. For this price I paid I would have expected more attention to detail.
Stayed 1 night in May 2023

10/10 Excellent

Skyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very nice--spacious and clearly recently redone. The location was terrific--super walkable. The only remotely negative thing is that the setup of the hotel is rather odd since it shares space with a business college.
Stayed 2 nights in May 2023

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Jayne

Stayed 3 nights in Feb 2023

10/10 Excellent

Dexter, Whitby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym needs to be expanded or upgraded
Stayed 6 nights in Feb 2023

4/10 Poor

Mihir

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

Peter

Stayed 1 night in Jan 2023

4/10 Poor

Simon

Travelled with partner
Disliked: Property conditions & facilities
Pleasant hotel, good location. Unfortunately 7 guests were checked into a 2 person room below us (that we could count) - this was incredibly noisy.

6/10 Okay

M

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Amazing location and staff but tired Hotel
The staff are amazing and the location is ideal however the Hotel is tired and dated . Definitely needs a revamp or renovation:
Stayed 5 nights in Dec 2022

2/10 Terrible

Marleen J

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
There were no rooms available in the hotel.
There were no rooms available at the hotel. Please refund my monies in full. You cannot book hotel rooms in hotels are full.
Stayed 1 night in Dec 2022

4/10 Poor

Peter

Travelled with family
Disliked: Amenities, property conditions & facilities
Close to everything in waterfront. Rooms were tiny.

10/10 Excellent

Rakesh

Stayed 1 night in Dec 2022

10/10 Excellent

Tsz-Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic! A very short walk to the aquarium, the hop on hop off bus terminal and the main area in V&A Waterfront where there are many restaurants to choose from. The hotel buildings co-locate with the University’s business school and the whole site used to be a prison. The room was clean and the staff were very polite. I would definitely use this hotel again when I return to Cape Town.
Stayed 8 nights in Nov 2022

8/10 Good

James, San Clemente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms and windows
Stayed 9 nights in Nov 2022

8/10 Good

Ollie

Stayed 5 nights in Nov 2022

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this hotel for its location and history. It is within walking distance from the V&A shopping area and wharf. Also, it’s right across the street from the Two Oceans Aquarium.

8/10 Good

Benson

Stayed 4 nights in Sep 2022