Intérieur de l’entrée

The Ritz Cape Town – Avis

4 out of 5
The Ritz Cape Town
Cnr. Main & Camberwell Roads, Sea Point, Cape Town, Western Cape

Avis

6,8
Note de 10 – Excellent, d’après 66 avis sur 313." "
Note de 8 – Bien, d’après 89 avis sur 313." "
Note de 6 – Acceptable, d’après 88 avis sur 313." "
Note de 4 – Médiocre, d’après 32 avis sur 313." "
Note de 2 – Terrible, d’après 38 avis sur 313." "

6,8/10

Propreté

7,2/10

Service et personnel

5,6/10

État et installations de l’hébergement

Avis

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
insatisfaction
hôtel très vétuste, gros probleme d humidité, d isolation et d insonorisation dans les chambres.cadre peu agréable en dépit d une bonne implantation géographique (vue mer,montagne)
Eugene a répondu le 9 juin 2018
Thank you for your review. The hotel is completely renovated and reopened in December 2017 under new management. You should visit us again.

8/10 – Bien

THERESE

Points forts : Propreté, confort de la chambre
Eugene a répondu le 12 juin 2018
This review appears to be blank

10/10 – Excellent

thierry, Bordeaux

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Exceptional view and services
The most beautyfull view on Cape Town, people and service out standing.. Area super safe.. I am looking forward to come back there.. Super experience.. Many thanks to the hotel team.

2/10 – Terrible

Lacourt, Paris

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel vieillissant non entretenu ni rénovė Personnel non sympathique Petit déjeuner très moyen mal approvisionnė Chambre mal entretenue Draos tâchės...Rayer vite cet hôtel de vos pages!!

6/10 – Acceptable

Stephane, Pretoria

Points faibles : Confort de la chambre
Hotel Ritz Cap Town
Un hôtel au rapport qualité prix correct. Un grosse structure (+ de 150 chambres), a déconseillé pour ceux qui recherche un petit hôtel intimiste mais à recommander pour ceux désirant être proche du Waterfront sans payer trop chère. Belle vue sur la mer de toutes les chambres.

10/10 – Excellent

stephane

Points forts : Propreté, service et personnel
very good and huge breakfast.
very good and huge breakfast. nice hotel and staff

6/10 – Acceptable

Martine, Montpellier, France

Points forts : Propreté
Une chambre fonctionnelle pour 3 personnes à Cape Town
La chambre était fonctionnelle mais vieillotte, ce qui ne correspondait pas du tout aux photos sur le site Expedia. Elle était mal insonorisée. Le buffet du petit déjeuner était copieux et varié mais la présence de groupes un matin (sur 6 jours) a occasionné beaucoup de bruit et d'attente !

8/10 – Bien

benoit

Points forts : Propreté, service et personnel
Les chambres sont plus chères
Les chambres sont plus chères et plus grandes dans les étages supérieurs mais la vue en vaut la peine ,bon rapport qualité prix, buffet copieux, personnel accueillant.

10/10 – Excellent

alexia

Points forts : Propreté, service et personnel
Hotel assez vetuste et un peu
Hotel assez vetuste et un peu bruyant, attention aux chambres en hauteur qui ont une belle vue mais ou le bruit du vent peut empêcher de dormir certaines nuits ! Le restaurant panoramique du 21eme étage est super, pas cher et délicieux, je recommande ! L'hotel reste peu cher pour son emplacement mais manque de charme.

8/10 – Bien

renaud

Points forts : Propreté, service et personnel
emplacement ideal, salle de bain
emplacement ideal, salle de bain exagerement petite!? parking payant; et surtout connexion internet sept fois plus chere que dans un cyber cafe!!!!!!! sinon, chambres correctes, et petit dejeuner hyper copieux

8/10 – Bien

F, LA ROCHE SUR YON FRANCE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A RECOMMANDER
RAPPORT QUALITE PRIX EXCEPTIONNEL CHAMBRE PDJ RESTAURANT EXCEPTIONNEL

10/10 – Excellent

Mondon

Points forts : Propreté, service et personnel
Hotel très convenable , bien situé
Hotel très convenable , bien situé ,proche du centre et facilement accesible .De plus pourvu d'un restaurant panoramique particulièrement agréable.

8/10 – Bien

N, Nantes

Points forts : Propreté, service et personnel et confort de la chambre.
Pas mal pour le prix
L'hôtel a un peu vieilli et certaines réparations seraient nécessaires, mais globalement pour le prix ça vaut le coup. Le lit était bon, la chambre tout à fait correcte. Par conte, ça peut être un peu bruyant : c'est du simple vitrage, et j'étais à côté de l'ascenseur, je l'entendais. Et on peut entendre aussi les voisins s'ils ne sont pas discrets. Mais globalement, satisfait, vu le prix payé. Et le personnel est en général très aimable et serviable.

10/10 – Excellent

nadine, reunion

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
hôtel très plaisant
hôtel très apprécié autant du point de vue service que propreté ,confort ,amabilité

8/10 – Bien

Helen, Tarn et Garonne, France

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent rapport qualite/prix
Nous deux avons passe 14 nuits dans cette hotel, alors, on avait le temps de l'evaluer pleinement. La nourriture etait tres bonne, variee et copieuse. La chambre etait grande et la vue spectaculaire. Il fallait utiliser des taxis pour aller au V et A et au centre ville (Euros 4). On se sentait en securite dans le quartier. Peu d'extras - pas de frigo, pas de bonnet de douche etc. Nous y retournerions volontiers.

6/10 – Acceptable

peggy, paris, france

Points faibles : Propreté, état et installations de l’hébergement
un peu déçu
Les plus: emplacement, petit déjeuner buffet copieux Les moins: les chambres sont un peu vêtustes et les salles de bain rouillées! il suffirait juste d'un petit coup de peinture et d'endui pour que ça soit un très bon hotel. C'est dommage

10/10 – Excellent

Danilo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Maravilhoso!
Matavilhoso! À vista do quarto e do restaurante principalmente é de tirar o fôlego!
Séjour de 1 nuit en mai 2018
Eugene a répondu le 9 juin 2018
Dear Danilo Thank you for the review and I glad that you liked the view. Kind regards

10/10 – Excellent

Kon, Frankfurt

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nicely modernised hotel in a good location
We spent a couple of days in Cape Town and the Ritz was the perfect home base. The interior is very nice and the team extremely friendly.
Séjour de 5 nuits en mai 2018
Eugene a répondu le 9 juin 2018
Dear Kon Thank you for taking the time to write a review. We have taken all points to heart for improvements. Kind regards

6/10 – Acceptable

Isabella

Points forts : Service et personnel, confort de la chambre
Café ruim e concierge desonesto
O quarto era muito confortável, porém o café da manhã deixa muito a desejar. Além de ser confuso e muito demorado. Eles nos dão um cardápio com poucas opções, e em todas as vezes ficamos aguardando mais de 30 minutos pela espera do prato. Sendo que o hotel estava totalmente vazio. Além disso sempre vinha faltando algo no prato. Além disso, o concierge não é honesto, seu nome é Sadick. Eu e meu marido solicitamos um táxi pois iríamos conhecer um restaurante bem famoso chamado Mama África, pedimos ao hotel que solicitasse o táxi. Enquanto aguardávamos o concierge Sadick veio em nossa direção se apresentou e perguntou onde íamos. Explicamos e ele nos disse com toda a certeza que o restaurante havia falido e nos indicou um outro. No momento ficamos satisfeitos pela ajuda. Porém quando chegamos ao outro restaurante o “taxista” amigo do concierge nos cobrou R200 de uma corrida que normalmente era R35. Além disso descobrimos dias depois que o restaurante que queríamos ir ainda estava aberto. Ele é desonesto e trapaceiro.
Séjour de 4 nuits en mai 2018

8/10 – Bien

Alexandre

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel muito bem localizado. Foi todo reformado o quarto é muito bom e a vista também. O serviços e atendimento bom e café da manhã muito bom.
Eugene a répondu le 10 avr. 2018
Dear Alexandre We are so happy that you enjoyed your stay with us! Thank you for the positive feedback. We hope to welcome you back very soon Kind regards

10/10 – Excellent

Cheryl, Malawi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fabulous!
We stayed at the newly revamped hotel for two weeks and loved our stay. After an initial problem with our room, we were instantly upgraded to a large room with a breathtaking view of Lion's Head and the sea. The staff at The Ritz are simply wonderful! They are all friendly and helpful, always greeting us with a smile. The breakfast buffet was good, with eggs made to order and a good selection of other items. The hotel is one block from the Promenade where we enjoyed walking. There is a large choice of restaurants within walking distance and the area is safe. We did not take advantage of the revolving restaurant, but the views from up there were stunning! We would definitely stay at The Ritz again!
Séjour de 14 nuits en mars 2018
Eugene a répondu le 10 avr. 2018
Dear Cheryl We are glad that the room upgrade contributed to a memorable stay. The team will certainly be happy to hear that you have enjoyed your stay and we are ready to welcome you back very soon. Kind regards

8/10 – Bien

Johana

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Satisfactoria lo hizo posible la gerente de turno, muy amable su atencion y preocupacion.
Eugene a répondu le 10 avr. 2018
Dear Johana We are so happy that you enjoyed your stay with us. We hope to welcome you back in the very near future. Kind regards

2/10 – Terrible

Lisa, San Francisco, CA

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
DO NOT STAY HERE, THEFT!!
Went to dinner, returned to room and realized I need to buy water because there was none stocked in my room. Made the misteak of leaving my purse under the TV for 15 minutes while I went downstairs. During that time someone entered my room to drop off a “complimentary” dessert tray. Cute right? Wrong! Discovered several hundred US dollars went missing! Immediately reported it to manager on duty, he could have cared less and told me he couldn’t go around accusing people and that he would alert the morning manager. Upon check out the next morning nobody knew of the situation and there was no follow up even a month after! Why are they entering rooms late at night and doing nothing about stolen money? This place is weird and shady. Lesson learned don’t drop your guard for even a second. STAY FAR AWAY FROM THE RITZ...
Séjour de 1 nuit en février 2018

10/10 – Excellent

Madeleine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Supernöjd!
The Ritsz hade en fantastisk service, personalen hjälpte oss med restaurangbokningar, tips på aktiviteter, kollade vädret och var väldigt om sig och kring sig för oss.
The Ritz hotel a répondu le 3 avr. 2018
Thank you so much! Come visit again!

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté
Points faibles : Service et personnel
Newly renovated Ritz misses the mark
No hairdryer, no robes, no slippers, hard pillows with no pillow choices, extractor not functioning in the bathroom, small bottled water only for 1 provided and 45 minutes to get room service to rectify after phoning multiple times made our stay very disappointing for a hotel that has been newly renovated, but has missed the mark. Fine details to the renovation like leaving the old brown covering inside the lift doors, badly covered passage walls / finishes and unfinished areas on the restaurant level makes one feel that the decoration upgrade was done as cheaply as possible. The staff in the restaurant were friendly and did ask how was our stay, but more needs to be done to tell guests that you can order a cooked breakfast, as the food variety on display was minimal. Pity, because the past reviews online has been shocking, but we though that things would have dramatically changed due to a "complete renovation". A lot more work and attention to detail needed. Nice pool area though.
Séjour de 1 nuit en mars 2018
The Ritz hotel a répondu le 3 avr. 2018
We are sorry to hear you did not enjoy your stay with us. Thanks for your detailed feedback, which has been passed to each team responsible. We try our best to satisfy all our guests and have improved some of these issues already. Having said that, we appreciate the constructive feedback so we can keep improving. Best regards, THE RITZ

10/10 – Excellent

Berkis, New York

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent Staff
Sadick is an outstanding concierge. he was very attentive to all our needs and went above and beyond to make sure all needs were met. He greeted us every morning with a warm and inviting greeting. The Restaurant and Bar staff was awesome, the Manager was informed that I was lactose intolerant, he immediately walked to the local store and bought soy milk that would last my entire stay. The staff at the revolving restaurant were excellent, specially our waitress. South Africa was on our bucket list, however, our experience, because of the staff, has turned it into a place we will visit again.
Séjour de 5 nuits en février 2018
The Ritz hotel a répondu le 3 avr. 2018
Thank you Berkis, that is amazing feedback. Our staff are focused on delighted guests, and they will be thrilled to hear they made your stay memorable. Glad to hear you enjoyed top of The Ritz as well. We look forward to having you back anytime! Regards.

2/10 – Terrible

Monti, Cairo

Points faibles : Propreté, service et personnel et confort de la chambre.
Money stolen from my room
Safety box was not functional upon my arrival. My mistake, I left my money inside my luggage. Unfortunately housekeeping stole money out of my bags. The next day I informed Reception and asked them NOT to let anyone into my room. However when I came back at night the room was cleaned and housekeeping has been there again despite my earlier note. Stay there at your own risk.
Séjour de 3 nuits en février 2018

6/10 – Acceptable

Jan, london

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel good location friendly helpful staff
Only there for one day & night, Inside building works where noisy. Safe in room you could just pick up and walk out with it. Unfortunate couldn’t use pool due to drought & rain
Séjour de 1 nuit en février 2018
Eugene a répondu le 10 avr. 2018
Dear Jan I am glad that you found the location and the staff to be to your satisfaction. After your comment, all the safes in our rooms have been bolted and cannot be moved. The water situation in Cape Town is worrisome and we are glad that you heeded our call to save water. We certainly hope that you will stay with us in the near future as well.

4/10 – Médiocre

Christopher

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Eugene a répondu le 10 avr. 2018
Dear Christopher Your review is blank but thank you for staying with us and we look forward to welcoming you back very soon.

8/10 – Bien

Oscar

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Renovering genomförd med lite fuskhantverk. Men väldigt fint och trevlig serviceminded personal. Väldigt fin frukost, restaurang och poolbar.
Séjour de 2 nuits en février 2018
Eugene a répondu le 10 avr. 2018
Dear Oscar We are happy that you enjoyed your stay with us and the staff will be glad to hear your positive comments. We look forward to welcoming you back again.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2018

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement
Does not quite live up to expectations.
Fridge was installed during the stay(!); no information material available; not possible to borrow an iron; unwelcoming lobby; quite friendly staff; room very small; bathroom with see-through glass wall (please stop this nuisance; it's spreading); fantastic views; food ok and not overly priced; grocery shop + pharmacy nearby; charged twice for the same dinner. No chance to experience the top-floor restaurant - spaces should really be kept open exclusively for guests - and it seems the pool was available to members of the general public, if so, it's highly unsuitable. It's small enough as it is.
Séjour de 4 nuits en décembre 2017

2/10 – Terrible

bassey, lagos

Points forts : Propreté
Points faibles : État et installations de l’hébergement, confort de la chambre
Must read about hotel
This is by far the most disappointing Hotel I have ever been to in my life!!! And I have traveled the world. 1. The hotel is undergoing renovation which cause a terrible nuisance. 2. The room service is extremely poor. If you are expecting the normal room service in a room, don’t bother. 3. My first day at the restaurant, they served a stale salmon. Because there aren’t as much guest in the hotel, the quality of food is in question. 5. There is only one functional elevator in the hotel. One day, I had to walk down the stairs from the 15th floor because the elevator wasn’t working. 6. To crown it all, there wasn’t hot water in the room. I was unable to take a shower for two days because of this. 7. The hotel room is actually nice and it is cleaned regularly obviously because there isn’t traffic in the hotel. 8. The staff at the hotel are quite non-challant, you could wait up to 30mins before any one attends to you in your room. 9. Overall, don’t stay in this hotel as it is undergoing renovation which have reduced the functionality of the rooms.
Séjour de 3 nuits en décembre 2017
The Ritz hotel a répondu le 28 déc. 2017
Dear Guest, we are so disappointed that this was your experience during your stay and appreciate the feedback. This has been sent to the GM and Management team, who would like to contact you directly if you wish to send me your email address. We strive to offer excellent food and service to our guests. We sincerely apologise. Most of these issues have been addressed already. Regards, THE RITZ

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
They really don't care about the customer.
First the hotel is close under construction and nobody contacted me telling me that, so I arrived from the airport and they were not receiving customers. They sent me to a far away "hotel" really bad taking advantage because I'm sure they paid very little for that place Where I was ROBBED while I was out! If Ritz really care about their customers they would contact you first or they would put you in a better/safe place NOT in a chipper place so they could have more profit on top!

6/10 – Acceptable

Flávio

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
VOLTARIA
Hotel bem localizado, atualmente em reforma mas não comprometendo a estadia .... Quartos limpos e confortáveis. Próximo à ampla rede de restaurantes e comércio ao redor. Recepção bem atenciosa.
Eugene a répondu le 9 juin 2018
Thank you for taking the time to write the review

6/10 – Acceptable

Sandra

Points forts : Service et personnel
Eugene a répondu le 9 juin 2018
The review is blank

10/10 – Excellent

Michael & Sonia, Bournemouth, England

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best room in town.
From our arrival, through to our departure, we had a positive experience. No complaints. Our room on the 19th floor gave us wonderful views. The dual aspect room meant that we could see sunrise and sunset. Our double room had recently been renovated, and was very acceptable. Some floors were still being renovated, and two of the four lifts were reserved for contractors. This was very well managed and we did not experience any inconvenience.
Eugene a répondu le 9 juin 2018
Thank you for the review. I am glad that you enjoyed your stay with us. The hotel is now completely renovated so we are excited to have you stay with us again.

8/10 – Bien

S A, Pretoria

Points forts : Propreté, service et personnel et confort de la chambre.
My stay in the Ritz
Excellent service with wonderful friendly staff. Although the towels were old it was crisp and clean. I would love to have a comfortable chair in the room where you can sit especially if you stay for longer than a week.
Eugene a répondu le 9 juin 2018
Thank you for taking the time to send us your review. Kind regards

10/10 – Excellent

kashiefa, cape town

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
awesome/amazing
It was a great stay I have stayed at many places and the Ritz is top of my list I saw reviews of the place and I might add its so not true the staff the atmosphere the food everything was absolutely amazing.
Eugene a répondu le 9 juin 2018
Thank you for taking the time to write the review.

6/10 – Acceptable

Voyageur vérifié

Points faibles : Service et personnel, état et installations de l’hébergement
Eugene a répondu le 9 juin 2018
The review is blank.

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Great staff
The Hotel is old,but the staff that works there are great!They are super friendly and helpful!
Eugene a répondu le 9 juin 2018
Thank you for taking the time to write the review

6/10 – Acceptable

C

Points faibles : Propreté, confort de la chambre
The first day the room was not good at it was damp the carpet was smelling and its was so small for 4 adults also their cupboards was full od dust we complained and they moved us to another room its better than that nice view but the problem we had is when we woked up on Monday Morning and the water was cold.Also their room has no twin plugs we had to go and buy for ourselves to able to charge our phones
Eugene a répondu le 9 juin 2018
We are sorry that you didn't enjoy your stay at The Ritz. The hotel is now newly renovated and re-opened in December 2017. We look forward to welcoming you back

6/10 – Acceptable

Vuyiseka, Pretoria

Points forts : Service et personnel
Rejuvenating
We enjoyed our stay and had lots of fun together. Though the rooms weren't really up to our standards, the staff were amazing.
Eugene a répondu le 9 juin 2018
Thank you for taking the time to write a review. our rooms are now renovated so you should visit again so that we can showcase it to you.

2/10 – Terrible

Frank

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Eugene a répondu le 26 juill. 2018
Hi there. This review appears to be blank.

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Confort de la chambre
Enkelt nat - af nød.
Da en anden booking var glippet måtte vi finde et hotel i al hast - Ritz havde plads til to voksne og to børn. Vi boede der kun en nat. Hotellet er af ældre dato og derfor ret nedslidt. Internettet fungerer dårligt og ligeledes elevatorerne hvilket er irriterende når man bor på 12. Etage. Personalet var meget behjælpelige og medvirkede til at vores ophold blev ok trods de uheldige omstændigheder.
Eugene a répondu le 9 juin 2018
Thank you for your review. The hotel is now completely renovated and opened again in December 2017 under new management

2/10 – Terrible

Aditi, Qatar

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Try avoiding it ...
Hotel is under renovation... So lifts take a lot of time. Our toilet flush was broken....took multiple plumber visits but couldn't get sorted properly. Tried room service ( for a bottle of water) once and it never arrived..... On calling again, I was told that he water wasn't sent because they realized nobody had informed me about the 'tray charge' of 50 rands per room service! I guess they just assumed that I wouldn't want to pay that charge, and hence rejected the order, without bothering to inform me!!! Ha ha
Eugene a répondu le 9 juin 2018
The hotel is now completely renovated and reopened in December 2017.

2/10 – Terrible

Lebona

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Eugene a répondu le 9 juin 2018
The review is blank

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel
Sehr angenehme Mitarbeiter, gut gelegenes Hotel und bester Preis. Leider unrenoviertes Zimmer, jedoch bewohnbar.
Eugene a répondu le 9 juin 2018
Thank you for writing your review. The hotel is now renovated and under new management.

4/10 – Médiocre

Morgan , Stockholm

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stor arbetsplats mycket oljud. Smutsigt
Blev till delad rum på 19e våningen väldigt fin. Men gick inte stanna där mer än en timme innan de började borra i väggarna. Så var tvungen att byta rum direkt. Till några våningar lägre ner med mindre oljud. Poolen var kallt och smutsig ingen som bada i den.
Eugene a répondu le 12 juin 2018
Dear Morgan We are sorry to hear that this was your experience. I am happy to advise that the hotel renovation is now completed and we have a brand new hotel to showcase to you on your next visit.

10/10 – Excellent

Edward, Spokane, WA

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great last minute option!
Front desk agent was friendly, helpful and accommodating. They were helpful in arranging transportation to the airport. Vehicle was nice and the driver did a great job getting us to the airport on time.
Eugene a répondu le 12 juin 2018
Dear Sir/Madam Thank you for your positive feedback. We are glad you enjoyed your stay with us.