Deluxe Double Room

Reviews of Cape Diamond Boutique Hotel

3 out of 5
Cape Diamond Boutique Hotel
Corner of Longmarket and Parliament St, City Bowl, Cape Town, Western Cape

Reviews

7.8

Good

Rating 10 - Excellent. 56 out of 227 reviews" "
Rating 8 - Good. 104 out of 227 reviews" "
Rating 6 - Okay. 45 out of 227 reviews" "
Rating 4 - Poor. 16 out of 227 reviews" "
Rating 2 - Terrible. 6 out of 227 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel, Pretoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. I had a good stay and everything surrounding is easily accessible. The Hotel Rooftop is Amazing! However Expedia needs to communicate the booking to the hotel quicker as I arrived and they had no knowledge of my fully paid booking. Only after really searching did the hotel find it. It really dampened my arrival spirits but otherwise all was well.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mzukisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay
Amazing
Stayed 1 night in Feb 2021
Response from Lize on Feb 12, 2021
Thank you for your feedback! We are so pleased to hear that you enjoyed your stay and look forward to welcoming you back soon :) Kind regards

4/10 Poor

Siyabulela

Stayed 1 night in Nov 2020

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS
Very nice hotel
Stayed 1 night in Oct 2020
Response from Lize on Oct 19, 2020
Dear Douglas Thank you for your feedback - it is much appreciated! We are pleased to hear that you enjoyed your stay, and look forward to welcoming you back soon! Kind regards

8/10 Good

Ro

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The personnel was very friendly. I felt like being at home.
Stayed 7 nights in Apr 2019

8/10 Good

Allison

Liked: Staff & service, property conditions & facilities, room comfort
great service, AMAZING ROOFTOP!
Really amazing staff and it's a great price for what you get. DON'T LEAVE WITHOUT CHECKING OUT THE ROOFTOP! It's really amazing up there and has awesome views. Location was nice as well...wasn't crazy about the room itself- strange lay out, views to a parking lot, but the shower was one of the best showers I had during my travel- possibly THE BEST, and the blowdryer they provide was also the best.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Nice area but loud at night Breakfast and rooms were ok. Staff was very nice
Stayed 3 nights in Oct 2018

8/10 Good

Rose-Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay at Cape Diamond Hotel
Stayed 1 night in Sep 2018

4/10 Poor

Savel

Disliked: Cleanliness, property conditions & facilities
The room was nice. But! It was FULL of cockroaches. Utterly disgusting!
Stayed 1 night in Sep 2018

10/10 Excellent

Kezra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location with friendly staff
Very friendly staff, great central location for the price. Would stay here again.
Stayed 6 nights in Jul 2018

8/10 Good

jc, knysna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely situated.
Stayed 3 nights in Jul 2018

8/10 Good

Samukelisiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great option in central Cape Town
Excellent central location Clean and comfortable rooms Helpful and friendly staff Excellent value
Stayed 4 nights in Jun 2018

6/10 Okay

Ad, London

Liked: Staff & service
Average in everything. Staff was really nice. Location convenient for sightseeing during the day, but quite dodgy, so not advised to walk around in the evening/night.
Stayed 2 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Smelly night out
Service and check in was good however the room was really small and not very impressive. We had a most awfull smell lingering in the room throughout our stay..like a drain smell. And the noise frm downstairs actually woke me up a few times. Really not impressed at all.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kimber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and facility
Perfect for a business trip and very well situated!
Response from Diamond on May 8, 2018
thank you very much for the positive feed back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Sightseeing

6/10 Okay

NELSON

Liked: Cleanliness, room comfort
Disliked: Staff & service
The internet wasn't good, and the staff aren't profissional
Stayed 3 nights in Mar 2018

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Accommodation!
I really enjoyed it as it was my first trip out of Durban and it was a good hotel to start at. I would recommend it to anyone travelling to CPT. It is also central and next to a great Sushi Restaurant.
Stayed 2 nights in Dec 2017

8/10 Good

Dawie

Liked: Cleanliness, staff & service
Decent stay.
Its a perfectly decent stay, however, don’t go there expecting too much. Also, if you have trouble with soft beds, this is not the hotel for you.
Stayed 2 nights in Dec 2017

8/10 Good

luis

Liked: Cleanliness, staff & service
Nice but can improve
Room had no shower and the windows in the room had been filmed over so one could not see thru them to the outside ! I was also told breakfast was included when I checked in.... when I had already started eating I was told it wasn’t! At the end they comped the breakfast all due to the kind lady that was waiting on me. Her name was Noxi what a gem of an employee she gave the most professional impeccable service
Stayed 1 night in Dec 2017

6/10 Okay

Tricia, Hampshire, England

Liked: Cleanliness
Convenient for the city centre
This hotel is well placed for exploring the city centre on foot. On the other hand, it's not very safe to wander around the area after dark on your own, so always go in a small group. Everything was clean and modern but our room was small, particularly the bathroom, where there was no space to put anything! The Cape area is suffering from a severe drought so it's understandable they need to save water in the hotels - but the shower flow was very poor, and we probably wasted quite a lot of water trying to get a proper shower. The staff were friendly enough, but didn't pass on a telephone message to me. There's a roof garden, which it's worth going up to for the views over central Cape Town - and would probably be quite nice to sit out on in the summer months. All in all, this is a moderately priced hotel and if you'd like to explore the city sights on foot it is well situated - maybe opt for a larger double room.
Stayed 2 nights in Oct 2017

8/10 Good

martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Ideal hotel if you want a base to see Cape Town and good value
Stayed 5 nights in Sep 2017
Response from Gracia Lubombo on Nov 14, 2017
Dear Valued Guest I trust this email finds you well. Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavours. Kind Regards

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and Central
I was thrilled to find any availability in the city center of Cape Town on the weekend of the biggest bike ride in the world, over 40,000 people!!! It has an ideal location, just a few blocks from Green Market Square and all the craft booths, Long Street, my favorite book store, Book Lounge, the Pan African Market,and some excellent restaurants, Carne on Keroom Street Shortmarket Club at 88 Shortmarket, and Fork on Long Street. Also close to Parliament and the Company Gardens. The staff was very friendly and accommodating. The hotel is very reasonably priced and the drinks affordable.
Response from Gracia Lubombo on Apr 7, 2017
Dear valued Guest Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback and we will pay attention on it. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavours. Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Old hotel in center of town. Beware breakfast expensive
Response from f on Apr 7, 2017
Dear valued Guest Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback and we will pay attention on it. Breakfast is value for money and we have different variety of breakfast you can choose from. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavours. Kind Regards

10/10 Excellent

Park

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I booked for my conference, 6 days, 5 nights. Room was clean, staffs were helpful and friendly, services were really good. However, staffs should warn next foreigners about cheats in Square area. It was a really bad memory of mine. Anyway, I will book the Diamond hotel for next business trip in Cape Town for sure.
Response from Gracia Lubombo on Apr 7, 2017
Dear valued Guest Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback and we will pay attention on it. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavours. Kind Regards

10/10 Excellent

Lukhanyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
It was good in wish I can stay the whole weekend

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Located in city center with easy to go around town
Had great experience with staff, they are ready to help fix things with smiles.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and hotel reception area was clean and co
I had a good stay and found the staff to very helpful and informitive

6/10 Okay

Douglas

Liked: Cleanliness
Adequate and mostly comfortable.
The hotel's internet service is bad. The front desk offers slips of paper with access codes for service lasting only about 20 minutes at a time. I purchased a one-hour slip for $100 Rand in addition to the 20 minute blocks of service. The hotel is adequate but the lack of readily accessible internet prevents me from calling it good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business
Perfect for business travel. The room was clean and comfortable with nice white linen and lovely toiletries. The room had an empty fridge which I appreciate. It was quiet and peaceful. Try stay at the back of the hotel for quiet rooms. Mine was 307.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Satisfied
the carpet needs replacing and the shower head, but other than that the bed was comfortable and the room was nice and cozy...it's close to everything in Cape Town and friendly staffs
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

2/10 Terrible

b b

Disliked: Staff & service, room comfort
The pictures on the website are misleading. Tiny rooms television mounted on top of the wardrobe. Very noisy

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mediocre at best
Budget hotel at top price...not worth the cost. Free WiFi is limited to 100mb per day. There were a few roaches in the room and the walls were paper thin so we could hear the couple next door arguing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
I loved to be at the Cape Diamond Hotel and Cape Town City.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Philip, abuja

Liked: Cleanliness, room comfort
it was nice.

10/10 Excellent

lAletta, Rehoboth, Namibia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness of cape diamond hotel
Its a great hotel in a great,clean,safe environment with the most friendliest staff and service. I had a blessed stay at Cape Diamond Hotel.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Friendly staff but low quality cleaning
The staff is very nice and efficient, but the cleaning part was not good, didn't change the sheets on the bed

4/10 Poor

Nettie, sydney, australia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Outdated
No shower and an ineffective fan. The hallways smell like mild. For the price we started at nicer places in Cape Town. We made the rookie mistake of getting out washing done here too. Very expensive.

4/10 Poor

Jan, Johannesburg

Disliked: Staff & service, property conditions & facilities
Could do better
The stay was ok but they lost my original booking and I had real trouble getting it sorted out. The room was ok but the bath/shower didn't work properly and the towels smelled really musty. I was charged for 3 breakfasts and we only had 2. Given everything I won't stay there again and I won't recommend the Cape Diamond to anyone.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not good if you want to sleep
This hotel is not in a good area it's extremely noisy the lift is very old and extremely loud .

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Small & Cozy Hotel in City Center
My first impression upon arrival at the hotel was 'Are you serious?' for it looked much bigger & nicer in the online photos i have seen. The reception area was pretty small, and didn't even look like a hotel lobby other than the hotel signboard on the wall. On the outside, the facade looked old & dusty. It certainly needs some revamp. My room was clean & airy to my pleasant surprise. The windows in my room faced the streets, and were left open when i entered. However, the room was surprisingly clean & cozy instead of being dusty or greasy. Despite doors being slammed by some occupants of the nearby rooms occasionally, the 4 nights i had spent in the hotel were kind of peaceful. The toilet was pretty clean too. But the toiletries provided were limited to a small piece of soap, a small bottle of shampoo, and a small bottle of bath gel, which were quite diluted. No toothpaste or toothbrush. No comb or shower cap.

4/10 Poor

Sphamandla, Joburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unhappy at all
The bathroom wasn't clean at all, it was smelly and it had urine on the floor. On my second evening I realized they only made the bed, they didn't change the bedding and also didn't clear the room, it was just the same as I left it in the morning. I was told that money I paid on booking included breakfast but on my first morning I was told I only paid for the room so had to pay for breakfast again. Hot water takes forever to come out.

6/10 Okay

Moonraker

Liked: Room comfort
Disliked: Staff & service
Dissapointed
Apart from the clean tidy room, the old lift, and location, what depressed me most was the fact that parking was an issue, and further to insult we were told to pay for the privledge to park a car as safety were your hotel is situated, does not lend for safety and concern for your guests Not all travelers depend on useing there feet to suit the hotel. The hotel should suit the safety and accommodate parking as a non chargeable tariff. Trust some feed back will forthcoming about your parking policy. Regards DG van Aswegen

8/10 Good

AJ, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in City Centre
Good location in center of City. Hotel room is comfortable with modern bathroom. Great restaurant with delicious burgers. Undercover parking was safe and secure - across the road.