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Reviews of aha Adderley Hotel

4 out of 5
aha Adderley Hotel
31, Adderley Street, Cape Town, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 188 out of 404 reviews" "
Rating 8 - Good. 163 out of 404 reviews" "
Rating 6 - Okay. 37 out of 404 reviews" "
Rating 4 - Poor. 13 out of 404 reviews" "
Rating 2 - Terrible. 3 out of 404 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Gemma, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location . It was right in the heart of ....
They helped made my birthday memorable by supplying cake and a bottle of bubbly. One was greeted every morning in the restaurant. There was always a waitress on hand to help with one's choice of food. If a favourite food was not on display, it could be ordered specifically, i.e. porridge.
Response from General Manager on Jun 17, 2016
Dear Gemma Thank you for taking the time to notify us of your experience during your recent stay at the Adderley Hotel. We pride ourselves in the standard of product and service we have on offer to our valued guests and always a pleasure to receive such a wonderful review. We highly appreciate your feedback and comments about our friendly and warm staff, spacious rooms and prime location. We are happy that we could have been part of your Birthday celebrations. We would like to host you again at Adderley Hotel on future visits to Cape Town. Kind Regards, Dewald van der Berg General Manager aha | Adderley Hotel

10/10 Excellent

Lea Thin, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel near many amenities & places of
Reception staff Tanjii & Palesa and manager Deewald were most friendly & helpful - they are really caring types of people, such a joy to be around with. They could sense our insecurity & uncertainty about going around in a new place, and went out of their way to offer help...thank you!!

10/10 Excellent

Malcolm, Bath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a great city
Easy to find - good location - great service - excellent breakfast - what more can you want

8/10 Good

Jim, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a base but area had seen better day
Hotel was very good in a area that felt at first a little intimidating but overall was ok. Advised not to walk around at night and get a taxi. We had an issue with the Adderley car park as we were clamped without warning as we had parked in what we thought was an Adderley space but turned out to be private. Warning notices appeared the day after we parked and no warning was given about the clamping.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to everywhere.
Was visiting for medical reasons and the hotel was conveniently located for my needs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is tired but the staff are excellent and make up the difference. Anything that was requested was carried out immediately with great humour and friendliness!!

4/10 Poor

Abhishek, India

Disliked: Staff & service, room comfort
Big impressive room with mosquitoes!
Big impressive rooms, but with quite a few mosquitoes.If carry machine to avoid mosquitoes, then ok. Internet very slow. Area good bcz of shopping and restaurant, bad bcz of the front street not safe as many beggers and jobless people move around. Strictly Avoid moving alone after 6pm.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good sized room with lounge and kitchenette, extremely friendly staff and in a pretty good location with just a short taxi drive to the waterfront and within waling distance of shops , bars and restaurants. Hotel is a little tired in some areas and in need of a little updating.

10/10 Excellent

Vivek , Hyderabad, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family and Couple Friendly Hotel Next to Gardens
This hotel is located just two blocks off Long street, at the end of Adderley road adjacent to the Slave Lodge museum and VOC Gardens. It is a great location that allows guests to easily walk to the nightlife of Cape Town and also visit many museums on foot without the need of a car or taxi. It is about a 5 minute drive from the Waterfront and a 10 minute dive from Table Mountain. The hotel also offers a full breakfast (not just a couple rolls and cereals like other international brands) and happy hour. The rooms are very well done with views of Adderley Road, refrigerators, microwaves, and basic plates and utensils. Unfortunately the flat screen is a little small and at an awkward place on the wall but you really won't be watching much TV with so much to see and do in the city. The reception is helpful to arrange airport transports and day tours. The airport pickup is worth the added expense to have a dedicated driver waiting for you with your name on a placard. The hotel also offers wifi and this worked reasonably well in the guest rooms. It isn't the fastest connection but you can pay for an upgrade for a higher limit and speed. Room service was also tasty and reasonably priced. The food options cover all your standard international fare (mostly European with a few Asian options) but may be difficult for vegetarian South Asians. Security in the hotel and the area in general was noticeable; guards wear yellow vests and stand at most corners.

4/10 Poor

Bennie, Swaziland

Disliked: Staff & service
Poor but Okay
The hotel front desk staff was not helpful or was not knowledgeable of how to fix things that were wrong with a booking cost of transportation or a room maintenance issue. The description on Hotels.com has false advertisement per what the front desk people were acknowledging. We had to call management to take care of things which made the stay better. The food was okay. The bartender/waitress was very nice and helpful. The rooms were nice expect for the A/C issue of dripping water throughout the night. We had to change rooms because it was not fixed correctly the next day. The location was good and walking distant to a lot of shops and restaurants. They need some type of door bell inside of the suites because the maids claim they knock on the door but they just open your door and walk right into your room then say something to let you know they have entered. So make sure to use the "Do Not Disturb" sign.

10/10 Excellent

Gerhardus, Tauranga, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay very friendly

10/10 Excellent

Brett, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Hotel was great. Great location. Breakfast was good. The staff were supper helpfull went out of there way to help. I'd recommend the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The suite ( Junior) was excellent. Very roomy, very clean, nice toiletries. Good location, one street over from Long St and two mins from Twankeys. Only thing that let it down was the service at breakfast. I stayed 5 days and didn't know the first day that a cooked breakfast was available as no one informed us, asked us what I wanted and there were no menus. Second day there was a menu and an order was taken. The next three days no menus, no offer of cooked breakfasts and the buffet was not being replenished when turning up for breakfast at 9am (not even bowls for cereal or glasses for juice without asking and then only one came out, which didn't help other guests waiting for these). The buffet plates were also pretty sparse. If breakfast is served til 10am then there should be a good selection available at 9am for sure. The other guests looked a bit cheesed off the with breakfast service too.

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Lovely Hotel, great staff and good location.

8/10 Good

Benjamin

Liked: Cleanliness, room comfort
Decent value for the money
Staid for a few days in the centre of Cape Town, and use the Adderley as a base. Location is good, and even at night it didn't feel unsafe (at least as solo male traveler). The room (large studio actually) was big and very clean. Front desk staff was friendly and tried to help as much as possible. Internet access was a bit unreliable, but eventually it got sorted out. Breakfast buffet was average, I'd rather recommend to go to one of the nearby cafes for breakfast! If you have a car, there's a big parking house attached to the hotel, so it's safe to park a car.

10/10 Excellent

Manishi Vora, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable & Comfortable Stay in the Heart of Capet
excellent

8/10 Good

Victor, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown hotel with easy parking
Spacious apartments in downtown Cape Town. Excellent restaurant within walking distance.

10/10 Excellent

Mike, East Lansing MI, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for studio type room near shopping area
The room was quite large with a living room and kitchen separate from the bedroom and main bath. There was second toilet and sink off the living area and tvs in both rooms. The free breakfast buffet had many choices including your choice of eggs. The hotel was close to an open market area with local vendors. It would be great for a longer stay if you want to prepare your own meals. We stayed only two nights and one day, but it appeared there were many shopping and restaurant opportunities available. Would stay there again if in Cape Town.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value here
Thoroughly enjoyed a 5-night stay at the Adderley as an 'add-on' to a 2-week 'roughing it' safari trip to Botswana. Huge suite was brilliant value for money, with a fully equipped kitchen as well. Helpful staff and good food in the hotel restaurant (I used it both for breakfast and a couple of evening meals).

8/10 Good

Richard, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at the Adderley
The hotel stay was comfortable. The workers very helpful. We extended the stay for a late departure easily and for little cost. The food was good in the dining room although quite slow service. The cost very reasonable. We enjoyed the time there. A great location for the lady shoppers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly Good, some bad
Rooms are huge and clean. Beds are very comfortable. Walkable from the main train station. Only downside, in room Wi-Fi hardly worked at all during my 5 night stay, which was disappointing.

10/10 Excellent

Kathleen A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable spot in Cape Town
The hotel has great specious suites. location is accessible to all central CT. The staff id friendly and helpful. Breakfast is excellent.

8/10 Good

Nomads

Liked: Cleanliness, staff & service, room comfort
African safari
We found this hotel centrally located for our purposes - close to transport, Long Street eating places and to our tour meeting place. The suites were set up for self catering which is handy.

8/10 Good

thegawu, UK

Liked: Cleanliness, staff & service, room comfort
Very good hotel in a good central location
The suite room is more than adequate for a comfortable stay. For a busy holiday out and about this is Self catering bliss with a separate bedroom ,lounge area . The staff were very polite and friendly. The restaurant is okay and Serves a good choice of breakfast,cooked and continental. The evening meals were also of good quality. Advanced notice of a civil protest in the area was given in good time in writing with advice on congestion avoidance and general safety so the day's schedule could be planned appropriately. The only negative point is the wifi availability which is free but metered with security access vouchers which are a pain if your used to European constant & instant access. There is a stand alone Internet and free printer service which is adequate for general browsing & communications . I'd definitely return as this venue Is value for Money. clean,comfortable ,secure and friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in good location
Friendly staff Good quality food in restaurant/room service at very reasonable price. Walking distance to waterfront, market, company gardens. Staff will arrange safe taxi if required.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel
Hotel is very well situated and comes with all amenities required. Room was very spacious too and staff were very friendly and helpful. Would definitely return if I visit Cape Town again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Location Location
Very comfortable stay! More than we expected. We waited a while for the door to be opened from the parking level. We rang the bell and had to phone twice before we got any answer. Day staff, can act a bit more friendly, night staff (for 6pm) were very nice and helpful. Will definitely refer our friends, great location (especially for being so close to the Grand Parade) & very clean!

10/10 Excellent

linda, stoke on trent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL CENTRAL HOTEL
Wonderful centrally situated hotel walking distance to everything.Staff friendly and helpful nothing too much, response to requests was immediate. Our suite was spacious clean and perfect for a longer stay, only problem was inadequate lighting for reading in the evenings Excellent breakfast buffet something to suit all.

10/10 Excellent

Jeffrey C.

Liked: Cleanliness, staff & service, room comfort
Side trip to Cape Town
Great hotel for a great price. Staff was fantastic. OK location. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.....
The Stay was excellent, I would recommend hotel.

10/10 Excellent

Teresa, Scottsdale, AZ USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
I really enjoyed this hotel and regret that I split my stay and stayed at the Protea Victoria Junction (double the price but provides half of amenities I got from Adderly Hotel) Adderly hotel is centrally located on Adderly St which is the main thoroughfare. All the tourist attractions are in this area, hop on hop-off bus, shopping, historical landmarks, museums, Churches,Green Market Square, art galleries, supermarkets, etc. I didn't have to take a taxi to get to points of interests. The rooms are large and furnished with everything you will need. Staff was so kind and helpful. My special thanks to Thenji. She made my stay so memorable. Breakfast was great.
Response from General Manager on Nov 14, 2015
Dear Teresa Thank you for taking the time to notify us of your experience during your recent stay at the Adderley Hotel. We pride ourselves in the standard of product and service we have on offer to our valued guests and always a pleasure to receive such a wonderful high scoring review. We highly appreciate your feedback, and happy you enjoyed your stay in our large rooms. I have shared your review with Thenji and also the rest of my Team. We would like to host you again on future visits to our beautiful city. Kind Regards, Dewald van der Berg General Manager

6/10 Okay

neil, Mossel Bay

Liked: Staff & service, room comfort
Great value for money

10/10 Excellent

Nomads

Liked: Cleanliness, staff & service, room comfort
Cape Town visit
The hotel was in a great location close to everything that we required. The suites enabled us to self cater if we needed to and the breakfast supplied was ample. While wifi was via a voucher system it only allowed 100mg at a time.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Johan, Windhoek

Liked: Cleanliness, staff & service, room comfort
Great Value for Money!
Excellent value for money, in the absolute heart of Cape Town. The fact that it has no gym is disappointing however...did not eat there, so cannot comment on the food. Will definitely stay there again.

10/10 Excellent

Seamus, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good service and good value
Good central location, friendly staff - not luxury but really good value for money.

8/10 Good

Farid, Johannesburg

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Adderley Hotel review
Adderley Hotel is in a great location allowing for easy walking to various City Bowl sites and restaurants (eg Greenmarket Square and many venues in the Longmarket Street area. In particular the attached parking alone earmarks it for a return visit (most similarly priced hotels have off site valet parking). I had two qualms however: a) The elevators stopped working on the day that I had to check out leaving me with 8 floors to walk with my luggage b) A city hotel really should have a backup generator that kicks in when the electricity supply is disrupted (they don't - they just give you a load shedding schedule). Regardless at the price point I had a good stay and would consider using this hotel again.
Response from General Manager on Oct 17, 2015
Dear Valued Guest Thank you for taking the time to notify us of your experience during your recent stay at the Adderley Hotel. We pride ourselves in the standard of product and service we have on offer to our valued guests and it is always a pleasure to receive such a wonderful high scoring review from our guests. Please accept our sincere apologies for any inconvenience caused during your stay, due to the faulty lift. The lift has been repaired and fully operational again. We would also like to apologise for any inconvenience that might have been caused during your stay, due to the country suffering from Load Shedding. We looking forward to your next visit at Adderley Hotel. Please do not hesitate to contact me direct for your future bookings. Kind Regards, Dewald van der Berg

10/10 Excellent

Mark, Qld, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, contemporary hotel. Great experience.
Stayed for 7 nights for international conference. Really positive experience - professional, clean, comfortable, spacious. Highly recommend.
Response from General Manager on Aug 17, 2015
Dear Valued Guest Thank you for taking the time to notify us of your experience during your recent stay at the Adderley Hotel. We pride ourselves in the standard of product and service we have on offer to our valued guests and it is always a pleasure to receive such a wonderful high scoring review from our guests. We looking forward to your next visit at Adderley Hotel. Kind Regards, Dewald van der Berg

10/10 Excellent

John, galway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with good service and location.
Had a great stay here. Very helpful staff, organised taxis if needed. Very nice room, and a nice pool/sun area on the roof. Central location. Highly recommended.

10/10 Excellent

Mee Fong, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
have a fabulous time stayed over here. staffs is friendly and ready to help. will come back again. near to green market just less than 100m away. and near to long street too and good for bar hunters.

10/10 Excellent

Rosa, STL, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
The staff was friendly and helpful. The breakfast buffet was awesome. Had custom made omelette everyday with fresh fruits. The room assigned to us was just awesome! Very much enjoyed our 6 night stay at this centrally located hotel.
Response from General Manager on Jul 25, 2015
Dear Rosa Thank you for taking the time to notify us of your experience during your recent stay. We pride ourselves in the standard of product and service we have on offer to our valued guests and always a pleasure to receive such a wonderful review. We highly appreciate your feedback, and high recommendation of our spacious rooms and freshly prepared Breakfast Buffet. We would like to host you again on future visits to our beautiful city. Kind Regards, Dewald van der Berg General Manager

4/10 Poor

Isiah, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No wifi
There was no internet my entire stay. Very disappointed
Response from General Manager on Jul 4, 2015
Dear Isiah . Thank you for taking the time to complete the survey. Please accept our sincere apologies for any inconvenienced caused during your stay due to the poor WIFI connection problem we had. We are currently in the process of changing WIFI suppliers and should offer all our future valued guests complimentary WIFI during their stay. Kind Regards, Dewald van der Berg General Manager

10/10 Excellent

Rosalie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adderley Sister Hotel - Harbour Bridge Hotel
Did not stay at Adderley as they shifted us to their sister Hotel, Harbour Bridge Hotel, which was fine. We were able to travel along the canal on a river taxi to the V & A Waterfront and Hotel was also close to Capetown Convention Centre. We would be happy to stay there again. Restaurant was great too for breakfast and dinner. Lady on reception during the night was very welcoming which was especially appreciated because of diverted flight, we did not arrive till 3am in the morning.
Response from General Manager on Jun 20, 2015
Dear Rosalie Thank you for taking the time to notify us of your experience during your recent stay in Cape Town. We highly appreciate your feedback and your high rating of our sister Hotel. We would like to host you on future visits to our beautiful city. Please do not hesitate to contact me direct for your future bookings. Kind Regards, Dewald van der Berg General Manager

6/10 Okay

Tom, Nashville

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Central Location
Room design was very strange. When you open the room door, there are about 8 stairs to go up. The restaurant has pretty good food, but service is very slow. Location is ok but not the best
Response from General Manager on Apr 10, 2015
Dear Valued Guest Thank you for taking the time to notify us of your experience during your recent stay at the Adderley Hotel. We pride ourselves in the standard of product and service we have on offer to our valued guests. We welcome all guests feedback, positive and negative as it will assist us in becoming better at what we do. Kind regards Dewald van der Berg General Manager

10/10 Excellent

Buckman, Erie, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adderley
My wife & I have traveled around the world and found the Adderley hotel to be one of if not the best hotel we have ever stayed in. It truly lived up to its five star rating. The hotel is located right in the middle of everything. There are beautiful gardens just a block away, and the rest of the city attractions are all within walking distance. The included breakfast was more than ample to start your day(hot & cold). The staff at this property went above and beyond the call of duty to serve us. We were without internet & TV for a couple of days, but the staff did everything in their power to fix the problems. The studio apartment type room was very spacious and offered all the comforts of home that we needed. The city was very busy during the day, but dyed down at about 7:00p.m. Our room faced the street, but we were never bothered by any noise. I would highly recommend this hotel to anyone staying in Capetown!
Response from General Manager on Apr 10, 2015
Dear Erie Thank you for taking the time to notify us of your experience during your recent stay at the Adderley Hotel. We pride ourselves in the standard of product and service we have on offer to our valued guests. We highly appreciate your feedback and your high rating of our Hotel and our location. We would like to host you again on future visits to our beautiful city. Please do not hesitate to contact me direct for your future bookings. Kind regards Dewald van der Berg General Manager

8/10 Good

Maurice, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious with a great location
Loved the great location and spaciousness - friendly staff

2/10 Terrible

adaku

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pieter, cape town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otherwise great hotel needs pool maintenance
Great position, breakfast, frinedly personnel and massive room (we had the Luxury suite). Top floor swimmingpool area needs work and maintenance (e.g. replacement of aged cushions on sunchairs and completion of planned herb garden). We enjoyed our stay. Trya nd get a room high above road - can be dark otherwise.
Response from General Manager on Mar 12, 2015
Dear Pieter Thank you for taking the time to notify us of your experience during your recent stay at the Adderley Hotel. We pride ourselves in the standard of product and service we have on offer to our valued guests. . We highly appreciate your feedback and your high rating of the Hotel. We in the process of upgrading our swimming pool area and should be completed soon. We would like to host you again on future visits to our beautiful city. Please do not hesitate to contact me direct for your future bookings. Kind regards Dewald van der Berg General Manager Adderley Hotel