2/10 Terrible
John H.
Sep 24, 2023
Disliked: Cleanliness
Dirty, unresponsive homeowners, but a nice setting
We arrived by ferry on cold and very rainy Monday night. We were apparently unexpected, and the house wasn't ready. Staff at the Inn picked us up at the ferry, and dropped us at the Inn while they checked the property. They brought sheets to make the bed, which wasn't made. The house was musty and dirty, the bathroom had not been cleaned, floors had not been mopped, blankets and dish towels were musty and unusable, there were no potholders, and dishes were left in the dish drainer from previous guests. Bedding was finally sorted out with the Inn Tuesday evening. The musty odor left the place unbreathable and on Wednesday we were able to air all rugs and cloth goods over the deck railings, open all windows, and ran (and emptied) the dehumidifier all day. We put blankets and the decorative pillows in a plastic bag as they smelled so musty. We were finally able to sleep Wednesday evening, and left, as planned, Thursday morning. The 'homeowners' did not and have not responded to our emails. Considering a significant cleaning fee, we did not enjoy the benefit of cleanliness and spent our 'getaway' worried and working to make the place habitable. Thankfully the staff at the Inn were kind and helpful. We are still not sure what the relationship or role this VRBO homeowner has with the Inn. Without their help, we would have had to turn around and leave the island that night. Terrible customer service.
John H.
Stayed 3 nights in Sep 2023