Front of property

Reviews of Bayside Resort Hotel

3 out of 5
Bayside Resort Hotel
225 Route 28, West Yarmouth, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1013 reviews" "
Rating 8 - Good. 282 out of 1013 reviews" "
Rating 6 - Okay. 73 out of 1013 reviews" "
Rating 4 - Poor. 32 out of 1013 reviews" "
Rating 2 - Terrible. 22 out of 1013 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, very clean and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Wilder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place to stay.
Response from Kevin, Front Office Manager on Mar 21, 2024
Wilder:Thank you for your review. We are happy you enjoyed your stay and hope we get a chance to see you again.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff
Stayed 1 night in Mar 2024
Response from Kevin, Front Office Manager on Mar 18, 2024
Hey Scott:Thank you for taking the time to write a review of your stay. We will be sharing your kind words with our staff. We hope to see you again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. The people at the front desk were friendly and helpful. Had I known the hotel had charging stations on site I would’ve drove my EV to the Cape.
Stayed 1 night in Mar 2024
Response from Kevin, Front Office Manager on Mar 18, 2024
Hey John:We are glad you enjoyed your stay and we will pass on your kind words to our front desk staff. We do have EV Chargers in our parking lot and we hope you get to enjoy them during your next visit.

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Rooms were clean. Buffet breakfast was good to start your day. I would say the walls are paper thin so noise level was high. Kids running up and down the hall with obvious no supervision. Undecided whether to stay there again because of the noise level.
Stayed 2 nights in Mar 2024
Response from Kevin, Front Office Manager on Mar 15, 2024
Barry:Thank you for your review we are glad you enjoyed the rooms and breakfast. We hope to see you again soon.

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always a pleasure to stay at. The rooms are always clean and comfortable. The included breakfast is a nice bonus. The one thing that I would like to see is more lighting in the parking lot to the left of the main building. It is quite dark.
Stayed 2 nights in Mar 2024
Response from Kevin, Front Office Manager on Mar 14, 2024
Carolyn:Thank you for taking the time to review your stay at the Bayside Resort. We are glad you enjoyed breakfast. We will be sure to pass on your comments to upper management.

8/10 Good

Yin, Livingston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this place. Love the coupon for free drink. Like the hot tub and pool but I was looking forward to sauna but it was broken. Otherwise everything was great.
Stayed 1 night in Mar 2024
Response from Joshua, Front Desk Supervisor on Mar 12, 2024
Good Morning Yin! We apologize about the sauna being out-of-order but are glad you enjoyed everything else! we hope to see you again soon!

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kevin, Front Office Manager on Mar 14, 2024
Abigail:Thank you for taking the time to rate your recent stay at the Bayside Resort. We hope we have the pleasure of seeing you again soon.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service was excellent.
Stayed 1 night in Mar 2024
Response from Joshua, Front Desk Supervisor on Mar 12, 2024
Thank you Joe! I will certainly pass along the good news to the rest of the front desk team! We hope to see you again soon!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay frequently
Response from Kevin, Front Office Manager on Mar 7, 2024
Sharon:We are glad to know you had an excellent time and we are even happier to know you stay here frequently. Thank you for patronage and we hope to see you again soon. Cheers

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bryan was wonderful very inviting and accommodating. It was a fast and easy check in.
Stayed 1 night in Mar 2024
Response from Kevin, Front Office Manager on Mar 3, 2024
Erin:Thank you for your kind words. We will be sure to pass them on to Bryan. We are glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this will be our go to place going forward on the cape
Stayed 1 night in Mar 2024
Response from Kevin, Front Office Manager on Mar 3, 2024
James:Thank you for taking the time to let us know you had a good time at the Bayside Resort. We always feel so lucky and honored to be part of families Cape Cod Traditions. We can't wait to make more memories with you down the road.

2/10 Terrible

Rebecca

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kevin, Front Office Manager on Mar 3, 2024
Rebecca:We are sorry you didn't enjoy your stay. We hope you will give us another chance in the future. The Bayside Resort caters to families and children during kids' vacation week and we are often at very high occupancy during those times.

10/10 Excellent

Paula, New Bedford

Stayed 2 nights in Feb 2024
Response from Kevin, Front Office Manager on Mar 25, 2024
Paula:Thank you for taking the time to rate your stay. We hope we have the pleasure of serving you again in the near future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kevin, Front Office Manager on Mar 21, 2024
Jenny:Thank you for your rating. We are glad to know you had a good time and we look forward to your next stay.

10/10 Excellent

Francisneia siqueira

Stayed 2 nights in Feb 2024
Response from Kevin, Front Office Manager on Mar 21, 2024
Francisneia Siqueira:Thank you for your rating. We are glad you had a good time here and we hope we have the pleasure of serving you again in the near future.

8/10 Good

Dawn-Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an overnight with kids
Stayed 1 night in Feb 2024
Response from Kevin, Front Office Manager on Feb 26, 2024
Dawn Marie:Thank you for the positive review. We are glad you had a good stay with us. We hope to see you and kids again soon.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time
Stayed 2 nights in Feb 2024
Response from Kevin, Front Office Manager on Feb 26, 2024
Melissa:Thank you for taking the time to let us know you had an amazing time. The staff works tirelessly to make sure every stay is amazing. We hope we get a chance to see you soon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kevin, Front Office Manager on Mar 21, 2024
Luis:Thank you for your rating. We are glad you enjoyed your time here at the Bayside Resort and we look forward to welcoming you back in the near future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kevin, Front Office Manager on Mar 21, 2024
Melissa:Thank you for your review. We are glad you had a good stay and we hope we have the pleasure of serving you again in the near future.

8/10 Good

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed the onsite restaurant and bar was closed
Stayed 1 night in Feb 2024
Response from Kevin, Front Office Manager on Feb 26, 2024
Caitlin:Thank you for taking the time to review your stay. We are glad to know you still had a good time despite our restaurant not being open. We are working hard to get it back open and hope to see you soon.

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, very clean property. Will definitely return.
Stayed 4 nights in Feb 2024
Response from Kevin, Front Office Manager on Feb 26, 2024
Desiree:Thank you for taking the time and letting everyone know how much you enjoyed your time at the Bayside Resort. We will be sure to pass your kind words on to our staff. We look forward to seeing you again soon.

8/10 Good

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Love the resort and everything about it just wish people would be quieter after 10pm and also not have parents keep eye on there kids we had few kids knock on our door while my children where sleeping
Stayed 4 nights in Feb 2024
Response from Kevin, Front Office Manager on Feb 25, 2024
Daria:Thank you for taking the time to write a review. We are sorry you experienced a few knocks during your visit. We do have staff walking up and down the halls to try to prevent this issue. Your concerns will be forwarded to management.

8/10 Good

Ramon

Stayed 1 night in Feb 2024
Response from Kevin, Front Office Manager on Mar 21, 2024
Ramon:Thank you for your review. We are glad you had a good stay. We hope we can earn a five during your next visit.

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was all excellent and very friendly. Pool area has a lot of seating which is great for families. Hot tub was large and hot! Breakfast was good and had a lot of options.
Stayed 2 nights in Feb 2024
Response from Kevin, Front Office Manager on Feb 24, 2024
Mary:Thank you for your review. We are glad you had a good time enjoying the pool and hot tub. We are also glad to know you enjoyed your options during breakfast. We hope to see you again soon.

6/10 Okay

DONALD

Travelled with family
Liked: Cleanliness
I really don’t like showing up to a”” Resort”” and the high light a beautiful restaurant in the resort, but upon arrival, they tell us that the pub/restaurant is not open and it hasn’t been open for four months due to new ownership.. that was frustrating because I had to then find a place in the area the last minute to get lunch and dinner. But when you go on Expedia and you book this resort, they highlight the pub/restaurant. The people at the desk were not really friendly the girl working the pool needs to be retrained. I watched her constantly yelling at kids on February vacation to stop, splashing and jumping into the pool.REALLY?? Really? Definitely will not return. Also, the rooms were stuffy smelt dusty.
Stayed 1 night in Feb 2024
Response from Kevin, Front Office Manager on Feb 24, 2024
We take great pride in providing exceptional service and ensuring that all our guests have a positive experience We feel it is important to clarify any misunderstandings.1. We don't have a restaurant. We have a pub with limited food service that is currently closed. 2. The Pub is listed as closed on Expedia, on our website, and on various social media channels. We also sent you a direct message within moments of booking your stay on February 15th letting you know that the Pub would be closed. I also spoke to you directly upon arrival stating as such. 3. Our pool monitors are stationed for safety and we are thankful that our pool monitors put safety first. We are sorry you did not get the stay you were expecting, but we're happy to know that our staff is working diligently to keep all children safe while in the pool area. KevinFront Office Manager

2/10 Terrible

Cintya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Feb 2024
Response from Kevin, Front Office Manager on Feb 22, 2024
Cintya:We are sorry you did not enjoy your stay at the Bayside Resort. We would be happy to talk to you further about your experience directly.

10/10 Excellent

Anderson Nutrition

Business traveller
Liked: Cleanliness, staff & service, amenities
Fantastic and reasonably priced ! I have stayed here many times as a business traveler and it’s consistently spotless The staff is wonderful! This stat was amidst family vacation week. The staff reminded me of this as kids were everywhere enjoying the pool and arcade I appreciated the reminder and enjoyed hearing children and families having a great time They have many scheduled activities for kids and families- highly recommended!! Still all quiet by 11 pm and house rules strictly enforced I hope you will enjoy your stay as much as I did!
Stayed 1 night in Feb 2024
Response from Kevin, Front Office Manager on Feb 21, 2024
Thank you for taking the time to review your stay and let us know you enjoyed your visit to the Bayside Resort. Kids' vacations can often bring challenges to our staff but we appreciate you letting us know the staff was making everyone feel safe, secure, and comfortable. We will pass on your review to the rest of our team here at the hotel. We look forward to your next visit.

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love that it was clean and Staff were very friendly.
Stayed 2 nights in Feb 2024
Response from Kevin, Front Office Manager on Feb 19, 2024
Carolina:Thank you for your kind words. We appreciate you taking the time to write your review and we are glad you had a good stay at the resort. We look forward to seeing you again.

2/10 Terrible

Edry

Travelled with group
Disliked: Cleanliness, property conditions & facilities
We stayed in room 147 at the resort and it was very noisy. Children were very loud running up and down the hallway. Above us there was loud thumping and running. The ice machine was right next to our room which was used at all hours of the night. The included, breakfast was not as decent as advertised. The bar was closed, even though, its advertised as part of the resort. The rugs smell of mold and the TV. Over all, we, will never stay in this place again.
Stayed 3 nights in Feb 2024
Response from Kevin, Front Office Manager on Feb 19, 2024
Dear Edry,Thank you for sharing your feedback with us regarding your recent stay at our resort. We sincerely apologize for the noise disturbances and any inconvenience you experienced during your visit. Please know that we take guest feedback seriously and will address the issues you mentioned with our team to ensure improvements are made moving forward. We apologize for falling short of your expectations and hope you will consider giving us another chance to provide you with a more enjoyable experience in the future.Additionally, we apologize if there was any confusion regarding the closure of our bar. Please be assured that we communicated this information through pre-arrival letters, our website, and our Facebook page. We regret any inconvenience this may have caused and appreciate your understanding.Warm regards,[Your Name]

10/10 Excellent

Tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly, large pool/pool area!
Stayed 1 night in Feb 2024
Response from Kevin, Front Office Manager on Feb 19, 2024
Tracy:Thank you for taking the time to write this review. We are glad you enjoyed the pool during the February school vacation. We hope we have the pleasure of seeing you again soon.

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kevin, Front Office Manager on Mar 21, 2024
Aline:Thank you for taking the time to give us a good rating. We are pleased to know you enjoyed your stay and we hope we get the chance to see you again soon.

2/10 Terrible

Daria

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There was a family that time over the resort with there speaker, and they even had their child with his own speaker walking around the whole hotel. Not once did any staff stop the people from walking around or playing loud music this was until 12 AM when the police came over. And when we were asked for a refund, the hotel says that they are not held responsible for all this noise and ruckus.
Stayed 2 nights in Feb 2024
Response from Kevin, Front Office Manager on Feb 18, 2024
Daria:Thank you for your review. The Bayside Resort is a family-friendly destination, especially during School Vacation Week. The Bayside Resort also offers family-friendly shows such as our Rainforest Reptile Shows and our Mad Scientist Shows along with other family-oriented activities such as roasting marshmallows over the fire and swimming in our indoor pool. We also are very aware of the fact sometimes children have a little too much fun while they are on vacation and that is why we enforce our quiet time at 10:00 pm. We hope we have the opportunity to serve you again in the future.

6/10 Okay

Noreen

Travelled with partner
Liked: Cleanliness, staff & service
Convenient location
Stayed 1 night in Feb 2024
Response from Kevin, Front Office Manager on Feb 18, 2024
Noreen:Thank you for your review. We are glad you enjoyed the location of our resort, which is right in the heart of Cape Cod. We hope to see you again soon.

2/10 Terrible

Chad

Stayed 2 nights in Feb 2024
Response from Kevin, Front Office Manager on Mar 21, 2024
Chad:I am sorry you didn't enjoy your stay. Please reach out to me as I would like to know how we can improve in the future.

10/10 Excellent

Luzviminda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot 😊
Stayed 1 night in Feb 2024
Response from Joshua, Front Desk Supervisor on Feb 10, 2024
We are very glad you enjoyed your stay! we look forward to seeing you again soon!

8/10 Good

Jillian

Stayed 1 night in Feb 2024
Response from Kevin, Front Office Manager on Mar 21, 2024
Jillian:Thank you for your rating. We are glad you enjoyed your stay. We hope we get a chance to earn a five during your next stay. We look forward to seeing you soon.

10/10 Excellent

bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kevin, Front Office Manager on Feb 8, 2024
Bill:Thank you for taking the time to review us. We hope you come back and visit us soon.

10/10 Excellent

Claudine, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Kevin, Front Office Manager on Mar 21, 2024
Claudine:Thank you for your rating. We are happy to know you had a great stay and we look forward to seeing you in the future.

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Pool and hot tub are very nice, and very clean. Beds were comfortable, and room had all the necessities. The arcade is AWESOME. We had so much fun playing for tickets and getting prizes. Best hotel game room we’ve ever seen. Staff were all super nice, breakfast was tasty and very well stocked! Such a fun little offseason getaway. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Kevin, Front Office Manager on Jan 24, 2024
Julie:I am so happy to know you enjoyed your stay here. It's great to know you enjoyed our brand new arcade and had such a fun time swimming in our indoor pool. We hope we have the chance to welcome you back soon.

10/10 Excellent

Tayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kevin, Front Office Manager on Jan 24, 2024
Thank you

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness
Everything was wonderful!
Stayed 1 night in Jan 2024
Response from Kevin, Front Office Manager on Jan 24, 2024
Thank You!

10/10 Excellent

Geri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great stay and a great property. Only issue is the loud motor if the pool.
Stayed 1 night in Jan 2024
Response from Kevin, Front Office Manager on Jan 24, 2024
Geri:Thank you for staying with us. I am glad you enjoyed your stay. I will pass on your concerns about the pool fan to our maintenance team.

10/10 Excellent

Katia, Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good resort, I love this breakfast
Stayed 1 night in Jan 2024
Response from Kevin, Front Office Manager on Jan 24, 2024
Katia:Thank you for your review. We are glad you enjoyed your stay and that you especially enjoyed breakfast. We hope we get to see you again soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The window and the room has mold between the glass panes, but apart from that and very impressed with the place. Highly recommended
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Thank you Robert, we will have the window inspected. Glad you enjoyed the stay. We hope to see you again.

6/10 Okay

Eileen

Stayed 2 nights in Jan 2024
Response from Kevin, Front Office Manager on Feb 8, 2024
Eileen:Thank you for your review. We always strive to get five stars. We hope the next time you stay here you will be able to tell us how we can earn five stars from you.

10/10 Excellent

Coreen, Revere

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Thank you Coreen

8/10 Good

Elizabeth

This was a great place clean and cute but the beds were brutal.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Thank you Elizabeth, sorry the bed was not comfortable for you. Glad you enjoyed the stay otherwise.

8/10 Good

James

Liked: Cleanliness, staff & service
Staff is excellent ( all staff) Cleanliness is excellent In-room jacuzzi is nice Price is high for what you get The bed is uncomfortable Walls are paper thin
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Thank you James, we hope to see you again.