Outdoor pool

Reviews of Starfish St Lucia - All Inclusive

3.5 out of 5
Starfish St Lucia - All Inclusive
Reduit Beach, Gros Islet

Reviews

6.2
Rating 10 - Excellent. 17 out of 92 reviews" "
Rating 8 - Good. 22 out of 92 reviews" "
Rating 6 - Okay. 21 out of 92 reviews" "
Rating 4 - Poor. 12 out of 92 reviews" "
Rating 2 - Terrible. 20 out of 92 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very special experience, the views, the sunsets, the ambiance all very special, an escape !
Stayed 7 nights in Mar 2024

4/10 Poor

Damien

Stayed 1 night in Mar 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, the people were nice. It seemed that sometimes things closed early like the pool and water sport rentals, but I count that as my own bad luck. Still, I wish they would stick to schedules and promises. They send their towels out for cleaning service, so they are constantly out of beach towels, sometimes even bath towels in the rooms. So, just like with overhead bins in planes there and back, get there early to claim them. Keep your beach towels for a day or three and get them early in the morning. The all-inclusive was great, drinks and food almost all waking hours, it was surprisingly tasty and with a variety. Stay away from that orange sauce they always have at the buffet, it is so hot it could kill some people that don't like spicy food!
Stayed 7 nights in Feb 2024
Response from OCM on Mar 7, 2024
Dear Brandon,We value the honest input you gave us about your experience staying at Starfish St. Lucia.We take great pride in providing each and every guest with exceptional service, therefore it fills us with great joy to hear that our hosts and your entire trip exceeded your expectations.We value your opinions and look forward to hearing from you about any upcoming trips.Warm regards,Starfish St. LuciaManagement Team

8/10 Good

Kumar

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from OCM on Mar 7, 2024
Dear Kumar,We value the honest input you gave us about your experience staying at Starfish St. Lucia.We take great pride in providing each and every guest with exceptional service, therefore it fills us with great joy to hear that our hosts and your entire trip exceeded your expectations.We value your opinions and look forward to hearing from you about any upcoming trips.Warm regards,Starfish St. LuciaManagement Team

4/10 Poor

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A small, beautiful, well kept resort. Food was very good quality but extremely limited choices. Very few food choices maybe 5 dinner options at the whole buffet and food ran out quickly. The hours for dining are also limited. But the food they did have tasted very good. A la cart was a waste of an evening. Waited almost 2 hours for our meals. The strawberry daiquiris were delicious but the staffing at the pool bar was terrible. Long waits. Sometimes only 1 bar tender in the afternoon. They tried their best but couldn’t keep up with demand. The evenings were underwhelming. Most nights there was a live musician until 9:30. There was one fun night with a fire dancing group. After 9:30 there is absolutely nothing to do on the resort. The resort is extremely quiet and the majority of guests were above 70 years old. The resort has a lot of potential but is far from meeting it. The price is very high for what you get. We will definitely not be visiting this resort again.
Stayed 3 nights in Feb 2024
Response from OCM on Mar 7, 2024
Dear Jane,We appreciate you choosing us for your recent vacation and taking the time to leave us a review.Customer service is our resort's top priority, and we sincerely apologize for any service errors that may have happened. We assure you that the issues mentioned do not accurately represent our resort's true service culture and heritage.We regret not being able to meet or exceed your expectations throughout this vacation. We sincerely apologize for any inconveniences you may have had during your visit. We have taken note of your concerns and forwarded them to the relevant managers for additional research and proper resolution.Warm regards,Starfish St. LuciaManagement Team

8/10 Good

Lyselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from OCM on Mar 7, 2024
Dear Lyselle,Thank you for taking the time out to provide feedback on your stay with us. We appreciate it.Warm regards,Starfish St. LuciaManagement Team

10/10 Excellent

Danny, Quinte West

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from OCM on Feb 7, 2024
Dear Danny,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

6/10 Okay

Nadia

Stayed 3 nights in Jan 2024
Response from OCM on Jan 29, 2024
Dear Nadia,Your time in providing feedback and your selection of our services for your recent vacation are both greatly appreciated.At our resort, valuing the time of our guests and guaranteeing their contentment are paramount concerns. On this note, we extend our sincere apologies for the instances of service deficiencies that have transpired. We unequivocally declare that the concerns raised do not accurately represent the authentic service culture and rich historical heritage of our resort.Please accept our sincere apologies in the event that anything unexpected transpired throughout your stay. Your concerns have been duly acknowledged and relayed to the relevant administrators in order to facilitate further investigation and enable the implementation of suitable measures.Sincere regards,Starfish St.LuciaManagement Team

4/10 Poor

Annie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly staff. Bad food. I will not visit again
Stayed 1 night in Jan 2024
Response from OCM on Jan 9, 2024
Dear Annie,Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us.It saddens us to learn that we did not exceed your experience throughout your stay, this is certainly not the typical outcome we hope for and in order for us to improve our products and services, your concerns were shared with the relevant manager for further review.Whilst an apology will not change the outcome of your experience, we are humbled to have hosted you and hope that you will grant us another opportunity to host you so that we can deliver an experience that will surpass your last.Regards,Starfish St. LuciaManagement Team.

4/10 Poor

jewel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
the long wait to be seated for dining, not a lot of variety to choose from the staff were very horrible with attitude from the front desk right through to waiting staff
Stayed 3 nights in Dec 2023
Response from OCM on Jan 9, 2024
Dear Jewel,Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.It is regrettable we were unable to satisfy your expectations and for such, we would like to extend our sincerest apology for the inconveniences and shortfalls you experienced as this is not the typical circumstance nor the outcome we hoped for.Guest feedback is important to us as this information will allow us to identify areas of opportunity and make the necessary improvements in an effort to enhance the quality of our services and facilities. With this being said, your comments have been noted and shared with the relevant managers for further review and the necessary measures to be taken to ensure the satisfaction of our guests. We hope that you grant us the opportunity to host you again so that we can deliver an experience which can surpass your last.Regards,Starfish St. LuciaManagement Team.

2/10 Terrible

Reinaldo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in that so called hotel is terrible. Uneducated, noisy, unprofessional, rude, e.t.c. We were forced to pay for our laundry. Where in the world guests have to pay for laundry??? We asked the front desk personnel if the hotel could do our laundry on Friday because we were leaving on Sunday and they told us the clothes will be cleaned on Saturday morning, but noooooo, they brought us our clothes back on Sunday...a few hours before our departure. The so called hotel has a big pack of stray cats all over the place. The cats have not received any veterinarian services in their entire life. Non of them are neutered and they have lice. The noisy is intolerable. They play loud music at any time. The housekeepers don't clean properly. They cut the water supply at times. The service in the "restaurant" is chaotic and slow. They seem to be understaffed and the employees they have lack of any hospitality skills. In addition to all of that, they didn't give us the room we paid for. Instead they gave us a room with the balcony door that didn't close. I do NOT recommend that "hotel" to anyone.
Stayed 8 nights in Dec 2023
Response from OCM on Jan 9, 2024
Dear Reinaldo,Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team values your feedback as this information allows us to identify the areas of opportunities for improvement.We wish to apologize for any inconveniences you may have experienced during your stay. Your willingness to share your thoughts is very much appreciated. Our team is committed to providing our guests with the highest quality services and facilities and we sincerely regret if you felt like we fell short of our goal in this instance. Although our resort team takes all the necessary steps to see that our guests are assisted should a concern arise during their stay, we will also be sharing your comments with the respective managers for further review as we are continuously making improvements to better our service for our guests.It is our sincerest hope that you grant us another opportunity to host you again.Regards,Starfish St. LuciaManagement Team.

6/10 Okay

Nashika

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice but could have more food selections. And more things to do on the property.
Response from OCM on Feb 7, 2024
Dear Nashika,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback, and we're delighted to hear that you found your experience overall enjoyable.We understand the importance of diverse food options, and we appreciate your suggestion for more selections. We constantly strive to enhance our culinary offerings to cater to the diverse preferences of our guests. Your input will be considered as we work towards providing a more extensive and varied menu.Your feedback regarding activities on the property is valuable to us. We are continuously looking for ways to enhance the guest experience, and your comments will be taken into account as we evaluate and introduce new activities and entertainment options.We genuinely appreciate your feedback as it helps us identify areas for improvement. If you have any specific preferences or suggestions for additional activities or food choices, please feel free to share them with us directly. We aim to provide a memorable and fulfilling experience for all our guests.Thank you for choosing us for your stay, and we hope to welcome you back in the future for an even more enjoyable and diverse experience.Regards,Royalton Saint LuciaManagement Team

4/10 Poor

Henry

Disliked: Amenities
Service was slow check in was really bad didn’t live up to all inclusive expectations because they never had anything just really slow moving staff and rooms are out dated good location need better service
Stayed 4 nights in Nov 2023
Response from OCM on Nov 20, 2023
Dear Henry,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. Our team values your feedback as this information will allow us to improve the quality of our guests’ vacation experience.We are sorry to learn of any shortcomings during your recent stay with us, as it is never our intention for any of our guests to have a less than incredible experience. We sincerely regret any challenges you may have faced regarding service; the respective managers will treat your concerns as areas of opportunity for improvement.We sincerely hope that you grant us another opportunity to improve your stay with us. Warmest Regards,Starfish St. LuciaManagement Team.

6/10 Okay

Jenna

Travelled with family
Liked: Cleanliness, staff & service
We enjoyed our stay at starfish. A few things to consider if you plan on booking: 1. This truly is a 3 star resort. 2. The rooms and common areas were kept clean 3. The rooms need updating, they are very plain. Our room had a slider with a walkout patio about 20ft from the beach. 4. Bars dont have great options and can be slow to serve. They are also open at odd times. 5. Breakfast was fine, but the food generally wasnt great. We ate out most meals. 6. The location is great. Walking distance to many restaurants and the beach is beautiful. Overall, it was a good experience, but if your looking for a "sandals" type hotel, this isnt it. We would stay again, if there was an option for just the room or a euro meal plan.
Response from OCM on Nov 20, 2023
Dear Jenna,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. Our team values your feedback as this information will allow us to improve the quality of our guests’ vacation experience.We are sorry to learn of any shortcomings during your recent stay with us, as it is never our intention for any of our guests to have a less than incredible experience. We sincerely regret any challenges you may have faced regarding service; the respective managers will treat your concerns as areas of opportunity for improvement.We sincerely hope that you grant us another opportunity to improve your stay with us. Warmest Regards,Starfish St. LuciaManagement Team.

2/10 Terrible

Jeanna, Fulshear

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I like the convenience of walking from resort to restaurants. House keeping was friendly. Those are the ONLY positive things about this resort!! Negatives are the following: Crystal the desk attendant was extremely rude and acted like it was an inconvenience every time you asked her a question. One example was she gave us an adapter snd I could not plug in my phone so I took it to her to see what the issue was. I did not use enough force. It was hard to push. She took it snd pushed it in and just walked away ! I tried to say thanks but she ignored me. I asked for towels a and face cloths. I NEVER got them! At checkout , she could not find our paperwork! We waited for ever, she walked away with no comment. Finally I returned and she said I needed my receipt for the adapter. I did not have it. She said with it I would not get my deposit! I spoke to a gentleman at the desk and told him everything I experienced. He contacted the manager and she respectfully took down my information. The bar was very slow because they only had one area open at a time. They had a bucket of water they put the plastic drinks in to wash. Disgusting ! Pool was clean, but dangerous aground the rim to enter. Most chairs were broken not enough chairs around pool or beach area. Often, no beach towels were available . Staff rude, neglected customers in dining area. Most mornings I had to go without coffee snd had to search for silverware and napkins. Expired milk! September dates in November!
Stayed 5 nights in Nov 2023
Response from OCM on Nov 15, 2023
Dear Jeanna,We regret the inconvenience during your brief stay at Starfish St. Lucia. Your feedback is vital to us, and we apologize for the less than perfect experience. We have noted all of your comments and they all will be addressed these promptly. We appreciate your kind comments and hope for a chance to offer you an improved experience in the future.Warm RegardsStarfish St. LuciaManagement Team

4/10 Poor

Louise, Barcelona

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Didnt like staff attitude, facil I ties old and run down. Did not recieve what was requested with no apology.
Stayed 3 nights in Nov 2023
Response from OCM on Nov 15, 2023
Dear Louise,We regret the inconvenience during your brief stay at Starfish St. Lucia. Your feedback is vital to us, and we apologize for the less than perfect experience. We have noted all of your comments and they all will be addressed these promptly. We appreciate your kind comments and hope for a chance to offer you an improved experience in the future.Warm RegardsStarfish St. LuciaManagement Team

10/10 Excellent

Bernice L

Travelled with partner
Liked: Amenities
The employees were very very nice.
Stayed 7 nights in Oct 2023
Response from OCM on Oct 17, 2023
Dear Bernice, Thank you for choosing Starfish St. Lucia Resort and providing feedback. We are very elated to hear that you had an amazing time with us. We hope to see you again soon!Warm regards,Starfish St. LuciaManagement Team

8/10 Good

Tremaine

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from OCM on Oct 10, 2023
Dear Tremaine, Thank you for choosing Starfish St. Lucia and providing feedback. We hope to see you again soon. Warm regards, Management Team, Starfish St. Lucia

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
This hotel was not as advertised, not very clean, 90% of the umbrellas and lawn/beach chairs were broken. Not enough to start with. The food was disgusting. The bar where you can "see the sunset' is always closed. Staff not very friendly. On top of it, it is an hour and a half from the airport, not worth going to this hotel, and it is not that cheap. Live and learn.
Stayed 5 nights in Sep 2023
Response from OCM on Sep 28, 2023
Dear Anonymous,Thank you for choosing our resort and for sharing your experience with us.Regrettably, having read your review, it saddens us to know various aspects of your vacation were not in line with the Royalton Experience our guests have come to know. Therefore, we're quite disheartened to learn of the sentiments shared in your review and sincerely apologize for any seemingly discourteous encounters, inconsistent service, or inconvenience that you may have experienced while staying with us.We always embrace positive and negative feedback, as it allows us to review our operations and improve where necessary and we assure you that your comments have been noted and will be shared with resort management as the feedback we receive goes toward further improvement of the overall product and standard of service we deliver.We truly hope that you will have a change of heart, as no two vacations are the same, and the details shared are certainly not a true reflection of our resort and brand.Warm regards,Starfish St. LuciaManagement Team

8/10 Good

Janice

Travelled with family and small children
Disliked: Property conditions & facilities
The property is beautiful and spacious, but behind the property there are heaps of discarded, burnt debris that can be seen from the room corridor. Not a pretty sight. I loved the staff. They are exceptional. The food is excellent also.
Stayed 7 nights in Aug 2023
Response from OCM on Sep 11, 2023
Dear Janice,Thank you for making Starfish St. Lucia your resort of choice and for taking the time to share your experience with us.Our team consistently aims to provide enjoyable and memorable experiences to each of our valued guests and we are thrilled to learn that your recent visit did not disappoint. Your commendations will surely be shared with everyone.It was undoubtedly a pleasure hosting you, we thank you for recommending our resort and we eagerly await your return.Warm regards,Starfish St. LuciaManagement Team

6/10 Okay

lurie

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Outdated
The beach is superb. The resort is old and plans are there for it to be demolished next year to build a new resort. Food was overall good but the staff in the buffet was not friendly and provided very poor service.
Stayed 4 nights in Aug 2023
Response from OCM on Aug 28, 2023
Dear Lurie,Thank you for selecting our resort for your trip and taking the time to provide us with your feedback.However, we apologize that we were unable to fulfill your expectations on this trip and that your stay with us was unpleasant.Customer service is of the highest importance at our resort, and we sincerely apologize for any service failures. We can assure you that the aforementioned concerns do not accurately represent the resort's actual personality and service history.We strive to provide an exceptional experience to every visitor that interacts with our goods and services. We thank you for selecting the Starfish St. Lucia once again, and we hope to have another opportunity to amaze you in the future.Kind regards,Starfish St. LuciaManagement Team

10/10 Excellent

Natassia

Stayed 7 nights in Jul 2023
Response from OCM on Aug 28, 2023
Dear Natassia,We appreciate you coming to Starfish St. Lucia for your vacation and taking the time to tell us about it.We are glad to hear that the services offered by our hosts and your entire vacation exceeded your expectations, as our goal is to consistently provide the greatest level of service to all of our guests.It was a joy having you as a guest, and we appreciate your input and look forward to your next visit.Best regards,Starfish St. LuciaManagement Team

4/10 Poor

Vasyl, Pelham Manor

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property has a great beach and friendly cats, the staff is super lazy and makes you feel like you owe them money and they are doing you a favor servicing you. Ocean view room is only partial view and lady at reception refused to change. Manager is never available. Food is very basic.
Stayed 8 nights in Jul 2023
Response from OCM on Jul 31, 2023
Dear Vasyl,We appreciate you choose to stay with us.We deeply regret any difficulty and irregularity you experienced throughout your stay with us. We welcome and appreciate your feedback, and we are committed to fixing any faults or problems that guests may have. We are dedicated to providing a product that in every way exceeds the requirements and expectations of our guests in order to make your trip a time of comfort, relaxation, and delightful memories.The fact that some of our contacts with you contaminated your recollections of the resort and that you weren't totally delighted with your stay, however, is disappointing to learn. You may rest confident that we'll take into account any recommendations for improvement. It would be our earnest wish if you will change your mind and come see us soon.Warm regards,Management TeamStarfish St. Lucia

6/10 Okay

Terrance

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The restaurant was horrible the service was horrible
Stayed 4 nights in Jul 2023
Response from OCM on Jul 24, 2023
Dear Terrance,Thank you for selecting our resort for your trip and taking the time to provide us with your feedback.However, we apologize that we were unable to fulfill your expectations on this trip and that your stay with us was unpleasant.Customer service is of the highest importance at our resort, and we sincerely apologize for any service failures. We can assure you that the aforementioned concerns do not accurately represent the resort's actual personality and service history.We strive to provide an exceptional experience to every visitor that interacts with our goods and services. We thank you for selecting the Starfish St. Lucia once again, and we hope to have another opportunity to amaze you in the future.Kind regards,Starfish St. LuciaManagement Team

6/10 Okay

Tashea

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from OCM on Jun 30, 2023
Dear Tashea,Thank you for taking the time to offer us with feedback and for making our resort your holiday destination.We regret that your stay with us did not live up to your expectations and that this vacation did not completely satisfy you.Our resort places a premium on providing excellent customer service and we apologize for any inconvenience this may have caused. We assure you that these concerns are not representative of the resort's genuine nature or service record.We aim to wow our customers with every interaction they have with our goods and services. We are honored that you chose the Starfish St. Lucia, and we hope you'll give us another chance to serve you in the future.Best wishes,Starfish St. LuciaManagement Team

6/10 Okay

Nicolas

Business traveller
Liked: Cleanliness, staff & service
Not bad, but needs updating.
All-inclusive and everything is covered. Food is pretty good, and you are right on the beach / near the shops. The plumbing needs major work, and some days you'll have low water pressure.
Stayed 5 nights in May 2023
Response from OCM on May 31, 2023
Dear Nicolas,We appreciate you choosing our resort for your stay and taking the time to tell us what you thought. We regret that your vacation did not meet your expectations and that your time with us did not proceed as planned. Customer service is very important to us at our resort, and we apologize for any inconvenience. We can guarantee you that the complaints listed do not reflect the resort's brand. We appreciate your decision to stay at the Starfish St. Lucia and hope to have another opportunity to amaze you in the future.Best wishes,Management Team Starfish St. Lucia.

6/10 Okay

Yassim Aguila

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is in a good place, with a very clean and quiet beach, the pool is clean but it is not deep 1.10m, near the hotel there are many restaurants, bars and a shopping center unfortunately the quality of the hotel food is not good, and the service in general is poor, except at the front desk. It has problems with the water pressure in the shower. I don't think they should be an all-inclusive hotel, since in order to get a quality dinner you have to go to restaurants.
Stayed 6 nights in May 2023
Response from OCM on May 31, 2023
Dear Yassim Aguila,Thank you for selecting Starfish St. Lucia for your recent holiday and for taking the time to provide feedback.We appreciate your comments recognizing the superior amenities and service provided. We regret if your stay with us fell short of your and our expectations.However, it was a pleasure to have you as our guest, and we look forward to hosting you again for another vacation to remember.Regards,Starfish St. Lucia Management Team

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in was swift , my room was very basic not a home from home feeling at all.the water was turned off three times during my stay along with construction work next door with drills and loud banging, i did mention to front desk they sorted these issues, i didn't like all the files around the cold food counter, with the unreasonably amount of money charged to stay you could invest in a cold counter with a screen to limit bacteria from entering the foods on display. The food and beverages staff were very friendly and accommodating at all times the food was tasty just need to cook enough.,at time it was average in choice, it was fairly expensive to stay at the starfish so the expectations were of a four /five star rating unfortunately it was not for me. I honestly felt you over charged people as alot of my friends had paid well over the odds for the same room also food services. Just feel a bit disappointed. As we travel st lucia every year and enjoy staying in all of the hotels on the strip. Maybe a complete renovation in and outside of the hotel could be a life saver 🙌
Stayed 5 nights in May 2023
Response from OCM on May 31, 2023
Dear Elizabeth,We're glad you picked our resort for your vacation and took the time to tell us what you thought. We're sorry that this trip didn't live up to your expectations and that your stay with us didn't go as planned. Customer service is very important to us at our resort, and we're sorry if there were any problems. We can assure you that the stated complaints do not represent the resort's brand. We're glad you chose the Starfish St. Lucia, and we hope you'll give us another chance to impress you in the future.Warm regards,Starfish St. LuciaManagement Team.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet and small resort. Perfect for a relaxing vacation. Food and service was excellent. Beach was beautiful. Short walk into town was nice.
Stayed 5 nights in Mar 2023
Response from OCM on Apr 4, 2023
Dear Laura,Thank you for making Starfish St. Lucia your resort of choice and for taking the time to share your experience with us.Our team consistently aims to provide enjoyable and memorable experiences to each of our valued guests and we are thrilled to learn that your recent visit did not disappoint. Your commendations will surely be shared with everyone.It was undoubtedly a pleasure hosting you, we thank you for recommending our resort and we eagerly await your return.Kindest Regards,Starfish St. LuciaManagement Team

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time
Stayed 4 nights in Mar 2023
Response from OCM on Apr 21, 2023
Dear Suresh,Thank you for choosing Starfish St. Lucia as your vacation destination. Your feedback is important to us. See you again in the near future. Warm regards,Management TeamStarfish St. Lucia

8/10 Good

Natilia C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, clean, low key hotel. The bars closes at 11pm. They serve and cater to mostly the English people. The staff are really nice though. And if you're as social aa i an you can ask the kitchen staff to prepare something local. I personally travel to places to have a taste of that place... meaning i would have liked to see more of an island menu and not an English menu. I heard that the hotel is 9 months new under its new management so I'm planning to return at same hotel in 2 years to see how they are really doing and hopefully my review will have all 5 stats. But so far still to new to complain
Stayed 7 nights in Mar 2023
Response from OCM on Apr 4, 2023
Dear Nailia C,Thank you for making Starfish St. Lucia your resort of choice and for taking the time to share your experience with us.Our team consistently aims to provide enjoyable and memorable experiences to each of our valued guests and we are thrilled to learn that your recent visit did not disappoint. Your commendations will surely be shared with everyone.It was undoubtedly a pleasure hosting you, we thank you for recommending our resort and we eagerly await your return.Kindest Regards,Starfish St. LuciaManagement Team

6/10 Okay

Madeleine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was situated in a fabulous position and had potential. The rooms whilst clean were tired and needed upgrades although it could be seen that some efforts had been made they were poorly done . The pool area was clean and tidy but not enough umbrellas . And considering it was on the beachfront there was no attendance or umbrellas. The food was adequate ! The drinks plentiful.
Stayed 6 nights in Feb 2023
Response from OCM on Mar 20, 2023
Dear Madeleine,We appreciate you choosing Starfish St. Lucia for your recent holiday and taking the time to provide your feedback.We are glad to see your remarks praising the exceptional amenities and service given.It was a pleasure to host you, and we look forward to welcoming you back for another unforgettable trip.Regards, Starfish St. LuciaManagement Team

10/10 Excellent

Tionna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stood here for our Anniversary and it was wonderful. It is very close to the friday night street parties, 10 min taxi drive away maybe less. The mall and restaurants are literally right outside the hotel. Everyone was so kind and treated us like family
Stayed 4 nights in Feb 2023
Response from OCM on Mar 2, 2023
Dear Tionna,We appreciate your recent stay at Starfish St. Lucia as well as your input. Your compliments on our resources and personnel are much appreciated. We are delighted that you had a wonderful experience. We hope to have the pleasure of hosting you again in the near future.Kind Regards,Starfish St. LuciaManagement Team

6/10 Okay

Sharoofa

Travelled with partner
Liked: Cleanliness, staff & service
Food wasn't great and the bathroom was tiny...
Stayed 5 nights in Feb 2023
Response from OCM on Feb 20, 2023
Dear Sharoofa,We appreciate you taking the time to rate your experience at our resort.We regret that your stay with us did not live up to our high standards, and we sincerely apologize for any inconveniences you may have had. In response to the issues raised, corrective measures have been implemented, and we are actively trying to enhance both the festive season and the brand's standing.We would be eternally grateful if you would give us another chance to impress you on one of your future visits.Thank you, Best regards,Starfish St. LuciaManagement Team

10/10 Excellent

Timothy A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for all ages
The hotel is located in a gorgeous spot right on the beach. We really enjoyed the location as it meant we could explore everything locally. We also had great access to water taxi’s to travel across the bay to pigeon island, and we’re in a good place to walk around the marina and town also. We loved the water sports that were included, we did kayaking and snorkelling but there are more on offer. The buffet food was 10/10 every meal every day was great and had options for even the fussy eaters among us, and tasty food for the ones who wanted to go local! The rooms were a good size and have air conditioning which is fab when it’s so hot. Don’t think the rooms were actually cleaned while we stayed but they were tidied and beds were made and towels restocked every day. We also had a mini fridge with water and sodas that were restocked every time we ran out which was great, and complimentary toiletries also. Staff were very helpful and friendly and there is a great range of entertainment on for people who fancy a relaxing time in the hotel complex. There are three restaurants on site, we only went into the buffet and oriental but loved both - haven’t tried the Italian! Nexus tours were also great for sorting excursions and all our airport transfers. We are a family of 3 couples, 50’s and two in 20’s and had a great time!
View from the room
View from the pool terrace
Kayaking
Sunset
Stayed 7 nights in Feb 2023
Response from OCM on Feb 20, 2023
Dear Timothy A,We appreciate your recent stay at Starfish St. Lucia and the feedback you've provided.Your kind words about our resources and staff are very much appreciated. We are happy that you had a great time and we appreciate the photos you shared. Your visit was a pleasure, and we hope to have the opportunity to host you again soon.Warm regards,Starfish St. LuciaManagement Team

10/10 Excellent

Carol Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 5 nights in Feb 2023
Response from OCM on Feb 20, 2023
Dear Carol Lee,We are grateful that you chose Starfish St. Lucia for your recent vacation and that you took the time to provide comments.We appreciate your compliments on our staff. It was a joy having you as our guest, and we look forward to hosting you again for another amazing experience.Best wishes,Starfish St. LuciaManagement Team

2/10 Terrible

Todd

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Some staff were extremely rude Way over priced for what you get Nice view and good beds are the only positives. I advise people to avoid this place as it’s a large disappointment trust me everyone was saying the same thing
Response from OCM on Feb 6, 2023
Dear Todd,We're glad you picked our resort for your vacation and took the time to tell us what you thought. We're sorry that this trip didn't live up to your expectations and that your stay with us didn't go as planned. Customer service is very important to us at our resort, and we're sorry if there were any problems. We can assure you that the stated complaints do not represent the resort's genuine character and service history. Every time a customer uses our products or services, we try to give them an amazing experience. Again, we're glad you chose the Starfish St. Lucia, and we hope you'll give us another chance to impress you in the future.Warm regards,Starfish St. LuciaManagement Team.

2/10 Terrible

Farzad

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They were trying to save costs by not providing food and drink to the guests. This place is not recommended at all.
Response from OCM on Feb 6, 2023
Dear Farzad,We are grateful that you selected our resort for your holiday and took the time to give us your feedback. We regret that we were unable to surpass your expectations on this trip, and that your time with us was unsatisfactory. Customer satisfaction is a primary concern at our resort, and we sincerely apologize for any service issues that may have occurred. We can ensure that the stated criticisms are not representative of the resort's genuine nature and service history. Every time a consumer interacts with our goods or services, we want to provide them with an exceptional experience. Again, we're grateful that you chose the Starfish St. Lucia, and we hope you'll give us another chance to impress you in the future.Sincerest regards,Starfish St. LuciaManagement Team

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was really friendly and welcoming. There was an issue with my room and when I showed it to the night manager, he quickly moved my daughter and me to another room. The stay was wonderful and even though they no longer do the all-inclusive's as in previous years, you get more than enough food and drinks, so it is still worth it. It isn't a modern hotel but great for someone working within a budget.
Stayed 3 nights in Dec 2022
Response from OCM on Jan 24, 2023
Dear Lisa,We appreciate you choosing Starfish St. Lucia for your recent holiday and taking the time to provide your feedback.We are glad to see your remarks praising the friendliness of our staff.It was a pleasure to host you, and we look forward to welcoming you back for another unforgettable trip.Regards,Starfish St. Lucia Management Team

4/10 Poor

Ian

Stayed 7 nights in Jan 2023

2/10 Terrible

Simon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was Awful the staff were under trained & in experienced the room was Awful & the food was TERRIBLE, We had to eat out almost every night I am in the process of trying to get a refund from EXPEDIA/ STARFISH
Stayed 21 nights in Dec 2022
Response from OCM on Feb 6, 2023
Dear Simon,Thank you for selecting our resort for your holiday and for taking the time to leave comments. We regret that we were not able to fulfill your expectations during this trip, and that your time with us was unsatisfactory. At our resort, customer service is a primary concern, and we sincerely apologize for any service issues that may have occurred. We can assure you that the stated criticisms do not represent the resort's genuine nature and service history. Each and every time a consumer interacts with our goods or services, we want to provide an exceptional experience. Again, we appreciate your selection of the Starfish St. Lucia, and we hope you'll give us another chance in the future to amaze you.Kind regards, Starfish St. Lucia Management Team

4/10 Poor

Denise Yvonne

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location on beach was great. Pool was big but needed attention & cleaning properly. Big comfy bed Good English TV channels Sun beds are in disrepair. Rooms need a full overhaul Food is very bad & they run out of everything!! Milk, coffee, rum, beer!! $150 room credit can not be used - it is split into small amounts allowed of expensive spa treatments or $5 of a $35 steak. It is a definite 3 start resort - nothing more - in need of knocking down!!
Response from OCM on Jan 23, 2023
Dear Denise Yvonne,We appreciate you choosing our resort for your vacation and taking the time to provide us with feedback.We sorry that we were unable to exceed your expectations on this trip and that your stay with us was disappointing.Customer service is a top priority at our resort, and we sincerely regret for any service problems that may have happened. We can guarantee you that the expressed complaints do not reflect the true character and service history of the resort.Every time a customer interacts with our products or services, we strive to deliver an extraordinary experience. Again, we appreciate your pick of the Starfish St. Lucia, and we hope you'll give us another opportunity to impress you in the future.Kind regards,Starfish St. LuciaManagement Team

8/10 Good

Kareem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great and hard working
Response from OCM on Jan 23, 2023
Dear Kareem,We appreciate you choosing Starfish St. Lucia for your recent holiday and taking the time to provide your feedback.We are glad to see your remarks praising the service given.It was a pleasure to host you, and we look forward to welcoming you back for another unforgettable trip.Regards,Starfish St. LuciaManagement Team

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness, staff & service
beautiful beach, some great staff, but a property struggling to recover from covid. Lots of things, including repairs, that need to be attended to after being shut down for several years....hope things will be much improved when I return...
Response from OCM on Jan 23, 2023
Dear Anne,We appreciate you choosing Starfish St. Lucia for your recent holiday and taking the time to provide your feedback.Your feedback has been received and shared with the appropriate managers for evaluation. This information will enable us to identify areas for improvement and take the necessary steps to enhance our resort's facilities and service quality.It was a pleasure to host you, and we look forward to welcoming you back for another unforgettable trip.Regards,Starfish St. LuciaManagement Team

4/10 Poor

Melvern

2/10 Terrible

Sree

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor hotel

8/10 Good

Mikaiel

Travelled with partner
Liked: Cleanliness, staff & service
Great All inclusive for on a budget. Sufficient Menu to keep Adults and Kids Satisfied. Great Location on the beach and walking distance to activities in the area. Very friendly and accommodating staff especially to those with food allergies.
Stayed 5 nights in Dec 2022

6/10 Okay

James

Travelled with group
Liked: Cleanliness
Disliked: Amenities
This was unfortunately a let down. I realize that it was recently re-opened and there may be some time needed for staff to get up to par. However, the food selection was very limited and was a huge disappointment in the all inclusive aspect. Non-buffet selections had VERY small portions, and service took forever. Forget being checked on for drink refills either. Most of the staff were friendly. One problem for me though, the food service was so bad that we did not want to tip, even though it wasn't required for all inclusive, we would have gladly left a few dollars here and there. But only tipped once or twice based on that, and we felt that the staff was less friendly over time and was afraid it may have to do with tipping. Which, again would have been no problem if we had better experiences with the food itself and the food service. Also, if you have any questions about things like laundry, the room safe, anything that the front desk should know, be ready for blank stares by pretty much everyone. Even though most were friendly, they had no answers for most things. Pool was nice, but wasn't much of anything else other than the beach to do. The massage service was like 3 times more expensive than if you went right down the street. So, it was a pretty basic stay. The rooms were clean, no problems with that sort of thing. I'd bring your own soap/shampoo though, theirs was very cheap. It was in an ok location shopping wise and all that. Pay more for better.

8/10 Good

Nikesha

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2022

2/10 Terrible

Kurt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place needs to be demolished and built back from scratch
Stayed 2 nights in Nov 2022