We were welcomed and checked in by very friendly front desk agent. The hotel is located right next to tram for easy access to downtown Zurich.
They have all you can eat breakfast that you can pay for. Breakfast was good with lots of options for food and drinks. However, we had to ask the staff for silverware, then cups.
Our room was overall clean when we entered. However, the stool/bench had some stains on it. Our main issue was with the non-consistency of our room cleaning.
-On the first day, only the bed was made and the trash replaced. The towels were not exchanged. The hotel provided shower cap that I used was thrown out, but not replaced.
-On the second day, we noticed the body wash in the shower was getting low and figured they would replace it. The body wash is connected to the shower wall. When we returned, the garbages were left with no bag.
-On the day of our check out, we realized the body wash had not been replaced and we had a limited amount of body wash. Given the size of the bottle, we don’t believe it was filled before we arrived.