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Response from Irina Smith, Guest Service Manager on Apr 28, 2024
Dear Joann,Thank you for taking the time to complete the survey, we appreciate that a lot. We are extremely happy you had a good time staying with us and we are looking forward to see you again soon.
Very friendly staff. Clean. This property had very high beds, but they were very comfortable.
Rachael
Stayed 1 night in Apr 2024
Response from Irina Smith, Guest Service Manager on Apr 22, 2024
Dear Rachel, Thank you for your feedback, we appreciate that a lot. Unfortunately you are not the first one bringing up this matter but we are happy the beds were comfortable. Our beds were chosen according to the Best Western Standards and to make it easier for some of our customers we have special step stools which are available by request. If you decide to give us a second chance, please let us know in advance so we can have set up in your room by the time you check in. We are looking forward to see you again.
Response from Irina Smith, Guest Service Manager on Apr 22, 2024
Dear Kelsie, Thank you for taking the time to leave your feedback. We are extremely happy you enjoyed our golf course so we hope to see you again when the weather is even better!
Noisy outside early in the morning but other than that it was great.
Debbie
Stayed 1 night in Apr 2024
Response from Irina Smith, Guest Service Manager on Apr 22, 2024
Dear Debbie, Thank you very much for your feedback, it's very important for us to know how our guests feel. If you decide to give us a second chance, please let us know in advance so we can assign you a room in a different area, where the rooms are facing our golf course. I really hope we will see you again so we can provide you with a better service.
10/10 Excellent
Mikayla
Travelled with family and small children, Business traveller
Response from Irina Smith, Guest Service Manager on Apr 22, 2024
Dear Mikayla, Thank you for taking the time to leave this positive feedback, we appreciate that a lot. We hope you had a good time staying with us and we are looking forward to see you again!
Response from Irina Smith, Guest Service Manager on Apr 14, 2024
Dear Maureen, Thank you for taking the time to complete the survey, we appreciate that a lot. We hope you had a great stay and we are looking forward to see you again!
10/10 Excellent
Lisa
Apr 8, 2024
Lisa
Stayed 2 nights in Apr 2024
Response from Irina Smith, Guest Service Manager on Apr 28, 2024
Dear Lisa, Thank you for taking the time to complete the survey, we appreciate that a lot. Getting feedback from our guests helps us to understand what are we good at and what areas could use some improvement. Thank you again and we hope we will se you again soon!
Response from Irina Smith, Guest Service Manager on Apr 14, 2024
Dear Joann, Thank you for taking the time to leave this positive feedback, we really appreciate that. We are extremely happy you had a good stay and we are looking forward to see you again.
10/10 Excellent
Dawn
Travelled with family
Mar 29, 2024
Great property, clean room. Friendly staff. Very close to the college which is just what we needed.
Dawn
Stayed 1 night in Mar 2024
Response from Irina Smith, Guest Service Manager on Mar 29, 2024
Dear Dawn, Thank you very much for taking the time to leave this positive feedback, we appreciate that a lot. Getting feedback from our guests helps up improve so we can keep making everyone happy. We are looking forward to your next visit.
Nice property, was close to suny canton for our event. Kids running up and down the hall late at night was annoying and there was a weird smell but other than that it appeared clean. Nice bag breakfast in the am for award members. Nice workout area and pool/hot tub. Would stay again.
Kimberly
Stayed 1 night in Mar 2024
Response from Irina Smith, Guest Service Manager on Mar 27, 2024
Dear Kimberly, Thank you for taking the time to leave this feedback, we appreciate that a lot. I apologize for the inconvenience and the noise you had to deal with, I wish I could go back in time and fix it. I really hope you enjoyed everything else during your stay. Looking forward to see you again!
Response from Irina Smith, Guest Service Manager on Mar 27, 2024
Dear Jacob, Thank you very much for taking the time to leave this positive feedback. We are extremely happy you enjoyed your stay and had a great time. We hope you will be back and see us again soon!
Response from Irina Smith, Guest Service Manager on Mar 27, 2024
Dear Faye, Thank you for taking the time to leave this positive feedback. It was a pleasure to have you staying with us, I hope you guys had fun. We are looking forward to see you again!
4/10 Poor
alexander
Feb 4, 2024
Liked: Cleanliness
i am a Dr at the local hospital and worked overnight. I did not get back until 0800. I requested some extra sleep time for check out and was not allowed. I understand it was busy, but all i needed was one hour to get some extra sleep.
alexander
Stayed 1 night in Feb 2024
Response from Irina Smith Guest Service Manager Best Western on Feb 8, 2024
Dear Alexander, Thank you for letting us know about the issue you had during your stay, it is very important for us to know about incidents like that so we can work on it and try to avoid them next time. Now with the hockey season, the property is sold out for every Thursday through Sunday, I wish we could've helped you by accommodating a later check out but since our check in time is 3pm, that would be a little bit unfair to the guest who checked in after you. I agree it was an unpleasant situation but in cases like that late check out requests are based on availability. I'm really sorry sir we could not accommodate that one.
Everything was clean, staff was welcoming and friendly.
Meghan
Stayed 1 night in Feb 2024
Response from Irina Smith Guest Service Manager Best Western on Feb 8, 2024
Dear Meghan, Thank you for your positive feedback, we appreciate that a lot. I'm glad you had a nice stay with us and now we are just looking forward to see you again!
10/10 Excellent
Betty
Feb 3, 2024
Betty
Stayed 1 night in Feb 2024
Response from Irina Smith Guest Service Manager Best Western on Feb 8, 2024
Dear Betty, Thank you for taking the time to complete the survey, we really appreciate that. I hope you had a great stay and we are looking forward to see you back!
10/10 Excellent
Robert
Business traveller
Jan 30, 2024
Staff was very friendly and helpful. Restaurant was very good, with decent pricing
Robert
Stayed 1 night in Jan 2024
Response from Irina Smith Guest Service Manager Best Western on Jan 31, 2024
Dear Robert, Thank you for taking the time to leave this positive feedback. It is very important for us to know that we are providing our guests with good service. We hope you will be back and see us again soon.
10/10 Excellent
James
Jan 27, 2024
James
Stayed 1 night in Jan 2024
Response from Irina Smith Guest Service Manager Best Western on Jan 31, 2024
Dear James, Thank you for taking the time to complete the survey, we appreciate that a lot. We are extremely happy you enjoyed your stay with us and we are looking forward to see you again.
10/10 Excellent
Jana
Jan 21, 2024
Jana
Stayed 1 night in Jan 2024
Response from Irina Smith Guest Service Manager Best Western on Jan 23, 2024
Dear Jana, Thank you for taking the time to complete the survey, we appreciate that a lot. Our team is extremely happy you enjoyed your stay with us and we are looking forward to see you again.
First trip since becoming disabled. From arrival to leaving all of my needs were succeeded by hotel staff.
Carla
Stayed 3 nights in Jan 2024
Response from Irina Smith Guest Service Manager Best Western on Jan 16, 2024
Dear Carla, Thank you for taking the time to leave this positive feedback, we are extremely happy you enjoyed your stay with us. We are looking forward to see you again!
Response from Irina Smith Guest Service Manager Best Western on Jan 31, 2024
Dear Ramona, Thank you for taking the time to complete the survey, we really appreciate that. We hope you had a great stay and we are looking forward to see you again.
Response from Irina Smith Guest Service Manager Best Western on Dec 27, 2023
Dear Gwendolyn, Thank you very much for taking the time to complete the survey, we appreciate that a lot. We are glad you had a good stay and we are looking forward to see you again.
10/10 Excellent
Norazon
Dec 16, 2023
Norazon
Stayed 1 night in Dec 2023
Response from Irina Smith Guest Service Manager Best Western on Dec 18, 2023
Dear guest, We really appreciate you completing the survey, it is very important for us to know that our guests had a great stay. We hope we will see you again soon.
Bathroom is a bit small. Toilet is very close to the sink and tub.
Other than that everything is good.
Thomas
Stayed 1 night in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on Nov 15, 2023
Dear Thomas, Thank you for taking the time to leave this feedback ,we appreciate that a lot. We are glad you enjoyed your stay and we are looking forward to see you again!
Birthday Trip for my wife.Her one request, a decent Hotel with a hot tub. Booking only offered non-refundable. After checking in we found out the pool/hot tub has been broken for months."Waiting on a part", ya, ok, heard that before.
This is repeatedly an issue on this site...advertising amenities that are not actually available.
Karl
Stayed 1 night in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on Nov 14, 2023
Dear Karl, Thank you for your feedback, we really appreciate that. You are right, our pool and hot tub are out of order since last week because of one of the heaters. The maximum water temperature for spa pools shall not exceed 104 degrees Fahrenheit, at this point the water in our pool in not even 60 degrees unfortunately, but we are working on that. We prefer to be honest with our customers about the issues on the property and I feel really bad about not being able to provide our guests with all 100% of our services but we are trying to fix it so we can make our guests happy. I apologize for all the inconvenience and I hope there still are some things which you liked about our hotel.
Response from Irina Smith Guest Service Manager Best Western on Nov 7, 2023
Dear Kristen,Thank you for completing the survey regarding your recent stay with us. If there's something we could improve about our service, we would appreciate a lot if you share that with us. We hope you will be back and give us a chance to provide you with a better service.
i thought i had requested a queen bed but our room had 2 double beds instead. not a big deal but inconvenient. otherwise, everything was excellent about our stay.
Brian
Stayed 2 nights in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on Nov 7, 2023
Dear Brian, Thank you for taking the time to leave this feedback, we really appreciate that. I remember you calling the front desk wondering what room type you had booked so I double checked your Expedia confirmation and unfortunately it did say that you booked a non smoking standard double with 2 double beds. It probably was a system glitch and I feel really bad for that. I wish we could've moved you to the room type you originally wanted so your stay would be even better. I am glad everything else was good and now we are just looking forward to see you again. Thank you for your review again and have a great day!
Response from Irina Smith Guest Service Manager Best Western on Nov 3, 2023
Dear Page, Thank you for taking the time to leave this positive feedback, we appreciate that a lot. We are extremely happy you had a good time staying with us so we are hopping to see you again soon.
Room was small but loaded with all the right amenities and comfy bed
Verified traveller
Stayed 2 nights in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on Nov 1, 2023
Dear guest, Thank you for taking the time to leave this feedback, we appreciate that a lot. Our design team is working on room updates so hopefully we can surprise you with new arrangements pretty soon. Looking forward to see you again!
10/10 Excellent
James
Oct 30, 2023
James
Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on Nov 1, 2023
Dear James, Thank you for completing the survey, it is very important for us. We hope you had a good stay and will be back soon to see us again.
Wasn’t the comfiest room to stay in, but the amenities were really nice. Overall enjoyed our stay.
Kameron
Stayed 2 nights in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on Nov 1, 2023
Dear Kameron, Thank you for taking the time to leave this positive feedback, we really appreciate that. We are glad you enjoyed your stay and we are looking forward to see you again.
Response from Irina Smith Guest Service Manager Best Western on Oct 23, 2023
Dear guest, Thank you for taking the time to complete the survey. Your feedback helps us to become better and provide our future guests with better experience. We hope you will be back and see us again soon.
Response from Irina Smith Guest Service Manager Best Western on Oct 18, 2023
Dear Maria, Thank you for taking the time to complete the survey, we appreciate that a lot. We hope you had a great stay with us and we are looking forward to see you again.
8/10 Good
Paul
Oct 15, 2023
Paul
Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on Oct 18, 2023
Dear Paul, Thank you for taking the time to complete the survey. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Response from Irina Smith Guest Service Manager Best Western on Oct 10, 2023
Dear Dean, Thank you for taking the time to leave this positive feedback. It is very important for us to know that we can provide our guests with good service and make them feel like home. We hope you will be back and see us again soon!
10/10 Excellent
Kevin
Travelled with partner
Oct 9, 2023
Didn’t like the tv
Kevin
Stayed 2 nights in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on Oct 10, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Response from Irina Smith Guest Service Manager Best Western on Oct 10, 2023
Dear William, Thank you for taking the time to leave this positive feedback, we really appreciate that. We hope you had a great time with us and we are looking forward to see you again soon!
10/10 Excellent
Kevin
Oct 2, 2023
Kevin
Stayed 1 night in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on Oct 23, 2023
Dear Kevin, Thank you for taking the time to complete the survey, we really appreciate that. I hope you had a great time staying with us and we are looking forward to see you again!
Response from Irina Smith Guest Service Manager Best Western on Oct 3, 2023
Dear Lauri, Thank you for taking the time to complete the survey, we really appreciate that. We hope you had a great stay and that you will be back and see us again soon. Thank you for your feedback!
10/10 Excellent
Thomas
Sep 26, 2023
Thomas
Stayed 1 night in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on Oct 18, 2023
Dear Thomas,Thank you for taking the time to complete the survey, we really appreciate that. We are extremely glad you had a good stay and we are looking forward to see you again!
Response from Irina Smith Guest Service Manager Best Western on Sep 23, 2023
Dear Karen, Thank you for taking the time to leave this positive feedback, we really appreciate that. We hope you had a great stay with us and that you will be back soon and see us again.
Danielle the front desk clerk was excellent. She had a line out the door and some of the customers were not as friendly. Danielle did not let them get to her and was calm and collective with every check in. I will be trying to recruit her for my company in Canton.
Jim
Stayed 1 night in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on Sep 16, 2023
Dear Jim, Thank you for taking the time to leave this positive feedback, we really appreciate that. We are so glad to know that our team members provide our guests with great service. We are looking forward to see you again so we can surprise you even more.
Response from Irina Smith Guest Service Manager Best Western on Sep 20, 2023
Dear Kevin, Thank you for taking the time to leave this positive feedback, we really appreciate that. It is very important for us to know that we provide our guests with good service and make their stay amazing. We hope to see you again soon!
Hotel was very clean and staff was very nice and pleasant. Had a great stay. Will be back
Joseph
Stayed 3 nights in Aug 2023
Response from Irina Smith Guest Service Manager Best Western on Sep 8, 2023
Dear Joseph, Thank you for taking the time to leave this positive feedback. It makes us really happy to know that our guests had a great time staying with us. Looking forward to see you back!
Response from Irina Smith Guest Service Manager Best Western on Sep 9, 2023
Dear Liam, Thank you for taking the time to complete the survey, we really appreciate that. We hope you had a good time staying with us and we hope to see you soon so we can provide you with even better service.