All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore
6/10 Okay
Patricia
Travelled with partner
Apr 20, 2024
Average
Patricia
Stayed 1 night in Apr 2024
Response from Annie on Apr 20, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore
Very friendly front counter staff explained the amenities for the hotel and restaurant
Rob
Stayed 1 night in Apr 2024
Response from Annie on Apr 20, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore
10/10 Excellent
Larry
Travelled with partner
Apr 13, 2024
Liked: Amenities
Wonderful little getaway with a beautiful Mountain View, the staff was very friendly and accommodating and the motel is centrally located next to everything you need , it’s not modern and Swanky but well kept and comfortable and a great value
Larry
Stayed 1 night in Apr 2024
Response from Annie on Apr 13, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore
The property was not as nice as pictures online. Needs renovations, very dated. Also website said there was room service, there was not as it was recently took over by new management. Pool is very very small and hot tub waa lukewarm. Definitely wont be going back, not worth the price for what you get.
Andrea
Response from Annie on Apr 13, 2024
Dear guest, Greetings. We appreciate you taking the time to provide us with your thoughts at Chateau Canmore. We apologize for your expectation that our restaurant would provide room service. The room service that is advertised on our website is exclusively available upon housekeeping request. It is essential to providing our guests with exceptional service. We strive to provide better service, and customers like you who help us examine our processes and procedures are vital to us. Thank you. Warm regards, Team Chateau Canmore
8/10 Good
paul
Apr 7, 2024
paul
Stayed 1 night in Apr 2024
Response from Annie on Apr 8, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore
2/10 Terrible
Selene
Travelled with family
Apr 6, 2024
Disliked: Staff & service
Extremely noisy, the train would pass right in front of the hotel several times per night and you could hear it all. The staff wouls vacuum the halls at 7:00 am and you could hear the water pipes when the next room would open a tab.
Selene
Stayed 1 night in Mar 2024
Response from Annie on Apr 15, 2024
Dear guest, Greetings. We appreciate you taking the time to provide us with your thoughts at Chateau Canmore. It is essential to providing our guests with exceptional service. We sincerely apologize for any inconvenience that have caused you. Rest certain that this matter will be addressed to our team. We strive to provide better service, and customers like you who help us examine our processes and procedures are vital to us. Thank you. Warm regards, Team Chateau Canmore
10/10 Excellent
Dean
Travelled with family
Apr 5, 2024
Liked: Property conditions & facilities
Convenient location with lots of self parking. Nice big rooms with lots of space for our family to spread out.
Dean
Stayed 1 night in Apr 2024
Response from Annie on Apr 5, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore
10/10 Excellent
domingo
Apr 4, 2024
Liked: Property conditions & facilities
Facilities and style is more aline in the nature
domingo
Stayed 3 nights in Apr 2024
Response from Annie on Apr 5, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore
When I was checking in the male receptionist wasn't that nice to me. He asked me if I had a pet but I couldn't hear him well because english is my second language and he laughed at me.
jeonghoon
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Apr 2, 2024
Dear Guest, I trust you are well. Thank you for spending valuable time sharing your feedback after your stay at Chateau Canmore. Guest feedback is integral to our quest for service excellence.We understand that the friendliness of the staff did not meet your expectations. We sincerely apologize for the inconvenience caused to you. Please be assured that this matter has been addressed at length and the team has been trained to display appropriate friendliness without being intrusive. It is feedback from esteemed guests like you that assists us in reviewing our systems and procedures in striving for better service.We look forward to the pleasure of your continued patronage and assure you of the best in service and hospitality.Thank you. Warm regards, Team Chateau Canmore
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore
8/10 Good
JENNIFER
Apr 1, 2024
Liked: Cleanliness, staff & service, amenities
The only thing that we didn’t like was - no room temperature adjustment panel so we had a hard time sleeping cos it was too hot in our room (March/spring break). I had to open the window at one point but it was also snowing. The place was very clean though, staffs are good.
JENNIFER
Stayed 1 night in Mar 2024
Response from Annie on Apr 1, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore
6/10 Okay
Catherine
Apr 1, 2024
Catherine
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Apr 2, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore
10/10 Excellent
Jamaica, calgary
Apr 1, 2024
Liked: Staff & service
Jamaica
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Apr 2, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore
8/10 Good
Deoly
Apr 1, 2024
Deoly
Stayed 2 nights in Mar 2024
Response from Annie on Apr 22, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore
8/10 Good
Alain
Travelled with partner
Mar 31, 2024
Liked: Cleanliness, staff & service
The room was dated but decent. There was a large number of pillows to choose from, sadly none were comfortable for us. The wood burning fireplace was actually a gas fireplace. And part of the curtain was missing, and never replaced, so the room was never actually dark enough for me to sleep well. And the tv randomly turned on by itself.
Alain
Stayed 3 nights in Mar 2024
Response from Annie on Mar 31, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore
Dear Guest, Thank you for sharing your feedback with us. Warm Regards, Team Chateau Canmore
10/10 Excellent
himjot
Mar 30, 2024
himjot
Stayed 1 night in Mar 2024
Response from Annie on Apr 20, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore
Response from Team Chateau Canmore on Mar 26, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore
10/10 Excellent
Graham
Mar 20, 2024
Graham
Stayed 2 nights in Mar 2024
Response from Annie on Apr 13, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore