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Reviews of Pocaterra Inn and Waterslide

2.5 out of 5
Pocaterra Inn and Waterslide
1725 Mountain Ave, Canmore, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1874 out of 2850 reviews" "
Rating 8 - Good. 720 out of 2850 reviews" "
Rating 6 - Okay. 170 out of 2850 reviews" "
Rating 4 - Poor. 54 out of 2850 reviews" "
Rating 2 - Terrible. 32 out of 2850 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stay here; the waterslide is a big draw. The breakfast has lots of selections, and items labeled gluten free or not. They’ve upgraded the flooring in the rooms since the last time we were there: from carpet to luxury vinyl plank which was a welcome surprise with a potty training toddler. It is starting to show its age in places. The pool could probably use being shut down for a while to do some Reno’s; you can see multiple patch points, and the grout doesn’t clean super easy as evidenced by the poor guy on his hands and knees while we were in there this morning. There’s rust that’s ingrained into the grout in places. You can also tell the showers are not necessarily evident when you go through the lower level as you can see small patches of skum that’s sticky and hard to remove from peoples lotions as they haven’t showered before entering the pool. Didn’t keep us out of the pool at all. There’s a few nick’s and dings in the walls, which I’m hyper critical of having run my own hotel. Regardless of these little things the staff are always helpful and happy; always enjoy our stay here.
Stayed 1 night in May 2024

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was too hot.
Stayed 4 nights in May 2024
Response from BWP GM on May 23, 2024
Thanks for your review and five star rating Calvin.

10/10 Excellent

Rebecka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime we stay in Canmore the Pocaterra is our go to, it is family friendly and has all the amenities plus great staff!
Stayed 1 night in May 2024
Response from BWP GM on May 22, 2024
Thanks for your review and five star rating Rebecka. I am pleased to see that you and your family continue to enjoy our hotel.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The amenities were good and everything went well with our stay. The furniture on the other hand was disappointing. The couch was worn out and incredibly uncomfortable to sit on. The cushions sank into the couch. Ended up sitting on the bed to watch tv which over time wasn’t very comfortable either.
Stayed 3 nights in May 2024
Response from BWP GM on May 22, 2024
Thanks for your review and valued feedback Eric.

10/10 Excellent

Raymundo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and views were amazing. Staff absolutely awesome. Would love to stay here again.
Stayed 2 nights in May 2024
Response from BWP FOM on May 20, 2024
Thank you so much for your five-star review Raymundo. We are delighted to hear that you had a positive experience with us at Pocaterra Inn and Waterslide. We hope you’ll visit us again soon.

6/10 Okay

Maulik Kamleshbhai

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We did not receive the VIP room upgrade. The hotel other amenities were great and great services However the hotel has terrible WI-FI. Almost no WiFi in the room. Also the elevator was horribly slow.
Stayed 3 nights in May 2024
Response from BWP FOM on May 20, 2024
Thank you for your review Maulik Kamleshbhai. I am sorry we are not able to gave you upgrade as the hotel was full. I have passed the wifi issue with our IT to double check the connection.

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from BWP GM on May 21, 2024
Thanks for the five star rating Manish.

10/10 Excellent

karan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool with slide is a big plus. Front staff is welcoming and the property is very close to highway which makes it an easy entry/exit for banff.
Stayed 1 night in May 2024
Response from BWP FOM on May 20, 2024
With so many great places to choose from, it’s an honor that you decided to stay in our hotel, and it sounds like we made a great impression. We look forward to seeing you again soon. Thank you Karan.

8/10 Good

apple

Liked: Cleanliness, staff & service
It’s affordable.
Stayed 2 nights in May 2024
Response from BWP FOM on May 20, 2024
Apple, thank you for taking a moment to share your experience at Pocaterra Inn and Waterslide. We’re proud to deliver great value to our guests, so we’re delighted that you found our service to be well priced. We hope you’ll visit us again soon.

8/10 Good

Arun

Beautiful rooms and peaceful places nice location
Stayed 2 nights in May 2024
Response from BWP FOM on May 20, 2024
Arun, thank you for providing feedback on your recent experience at our hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Regina

Stayed 1 night in Mar 2024
Response from BWP GM on May 21, 2024
Thanks for the five star rating Regina.

6/10 Okay

Marc

Very nice room but breakfast can be a bit hectic. Not enough seating, people were standing eating their breakfast.
Stayed 1 night in May 2024
Response from BWP FOM on May 19, 2024
Thank you for your review Marc. I am sorry that our breakfast room was busy from the time you came in.

10/10 Excellent

MANAV

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in May 2024
Response from BWP FOM on May 19, 2024
We are so grateful for your review Manav. Thanks for sharing your rating with us.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from BWP FOM on May 20, 2024
Thank you for your 5 star rating at our hotel Emma. Have a wonderful day.

10/10 Excellent

Wanita O.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the balcony view of the mountains. Stunning !
Stayed 1 night in May 2024
Response from BWP FOM on May 19, 2024
Thank you for your review Wanita. I am glad you enjoyed your stay at our hotel.

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from BWP FOM on May 19, 2024
Thank you for sharing a 5 star rating with us Cari. Until your next visit.

10/10 Excellent

Khunsa

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Kids loved the pool. House keeping was great!!! Nice spacious rooms with beautiful views of the mountains!
Stayed 3 nights in May 2024
Response from BWP FOM on May 20, 2024
Thank you so much for taking the time to leave an excellent rating Khunsa. We really appreciate your business. Please let us know what we can do for you in the future.

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The beds are terribly uncomfortable and it was very hot in our room even with the window open in April. I cut my foot on a broken light in the pool. I pulled it out of the pool and put it on the side and called front desk about it and nothing was done about it.
Stayed 2 nights in Apr 2024
Response from BWP FOM on May 20, 2024
Thank your for your review Ashley. I am sorry to hear about your foot, I hope it's all good now. I have heard about that pool light issue and passed it to our maintenance department to be fixed.

10/10 Excellent

Tetiana, Yorkton

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for family vacations.
Stayed 2 nights in May 2024
Response from BWP FOM on May 20, 2024
Thanks so much for sharing your experience with us Tetiana. We hope to see you again soon.

10/10 Excellent

Laine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from BWP FOM on May 18, 2024
Thank you for sharing a great rating Laine. We hope you'll visit us again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from BWP FOM on May 18, 2024
Thank you for sharing a great rating Michael. See you on your next visit.

6/10 Okay

DIVAKAR

Stayed 1 night in May 2024
Response from BWP GM on May 23, 2024
Thanks for rating your recent stay with us Divakar.

10/10 Excellent

Mohsen

Stayed 1 night in Mar 2024
Response from BWP FOM on May 18, 2024
Many thanks for the 5-star rating Mohsen. If there’s anything we can do to improve our offering, please let us know!

10/10 Excellent

Rose, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time at this hotel and we were pleasantly surprised at how beautiful it is. Staff was very nice and we were upgraded to a king upon check-in. We would definitely stay here again.
Stayed 2 nights in May 2024
Response from BWP GM on May 17, 2024
Thanks for your review and five star rating Rose. I am pleased to see that you enjoyed our hotel.

10/10 Excellent

Randi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is huge!! Clean, fireplace, big clean bathroom. So far it's great
Stayed 1 night in May 2024
Response from BWP GM on May 16, 2024
Thanks for your review and five star rating Randi. I am pleased to see that you enjoyed our hotel.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay will return for sure
Stayed 3 nights in May 2024
Response from BWP GM on May 16, 2024
Thanks for your review and five star rating Cindy. I am pleased to see that you enjoyed our hotel.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in May 2024
Response from BWP GM on May 15, 2024
Thanks for rating your recent stay with us Joyce. I am pleased to see that you enjoyed our pet friendly hotel.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay. When we arrived felt chilled and the fireplace was so warm and cozy. Beds amazing Kerig coffee great Didnt use the pool but my grand children would have loved it Lemongass toiletries were amazing and fresh The room was very clean Will definitely come again and this time bring our grandchildren Thank you 😊
Stayed 1 night in May 2024
Response from BWP GM on May 15, 2024
Thanks for your review and five star rating George. I am pleased to see that you enjoyed the amenities at our very clean hotel.

10/10 Excellent

dong jin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in May 2024
Response from BWP GM on May 15, 2024
Thanks for your review and five star rating. I am pleased to see that you enjoyed our hotel.

8/10 Good

Ada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with a family. Wish there was an insight restaurant. The free fresh cookies were a nice touch though!
Stayed 2 nights in May 2024
Response from BWP GM on May 15, 2024
Thanks for reviewing your recent stay with us Ada. Our hotel does not have a restaurant onsite, but there are many within a short walking distance. Our front desk team are always willing to help with recommendations.

10/10 Excellent

Syeda Rida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel
Stayed 2 nights in May 2024
Response from BWP GM on May 15, 2024
Thanks for your review and five star rating Syeda Rida.

10/10 Excellent

Hanalie Toledo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient for all restaurants just close
Stayed 4 nights in May 2024
Response from BWP GM on May 15, 2024
Thanks for your review and five star rating. I am pleased to see that you enjoyed our hotel.

10/10 Excellent

Priya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities at reasonable price
Stayed 1 night in May 2024
Response from BWP GM on May 15, 2024
Thanks for your review and five star rating Priya.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from BWP GM on May 15, 2024
Thanks for the five star rating Olga.

10/10 Excellent

Kwang, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and the bed was very comfortable like home. All staffs are very friendly. The breakfast was good. Everything is excellent. I definitely will come back if i have a chance.
Stayed 1 night in May 2024
Response from BWP GM on May 15, 2024
Thanks for your review and five star rating Kwang. I am pleased to see that you enjoyed our hotel.

10/10 Excellent

Yatharth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from BWP GM on May 14, 2024
Thanks for the five star rating Yatharth.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from BWP GM on May 15, 2024
Thanks for rating your recent stay with us Tiffany.

6/10 Okay

Alix

Disliked: Property conditions & facilities
Basement room was not ideal, and our toilet wasn't working. However the hot breakfast was good, as was the pool.
Stayed 1 night in May 2024
Response from BWP GM on May 14, 2024
Thanks for your review and valued feedback Alix. All of our standard rooms are located in the lower level of the hotel and this is made clear in the room description on the Expedia website. I am sorry if you missed this important information.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect one night stay. Pool and hot tub were great, VIP included a free bottle of wine which was lovely. Had a followup call to make sure the room was all ok. Tasty breakfast buffet included. Very friendly service. I will definitely recommend this place to anyone!
Stayed 1 night in May 2024
Response from BWP GM on May 14, 2024
Thanks for your review and five star rating Melissa. I am pleased to see that you enjoyed our hotel.

10/10 Excellent

Jayendrakumar, Holly Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from BWP GM on May 14, 2024
Thanks for the five star rating jayendrakumar.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the pool and the extra amenities. Staff was very helpful and friendly. We have been before and will come again.
Stayed 2 nights in May 2024
Response from BWP GM on May 15, 2024
Thanks for your review and five star rating Sara. I am pleased to see that you continue to enjoyed our hotel.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with our stay over the weekend of May 10-12 /2024 . Food was good pool was great and staff were all very friendly. Location is great easy walk , run, bike to down town and shopping
Stayed 2 nights in May 2024
Response from BWP GM on May 13, 2024
Thanks for your review and five star rating Tamara.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
great place clean and free breakfast was great
Stayed 1 night in May 2024
Response from BWP FOM on May 12, 2024
Thank you so much for your five-star review David. We are delighted to hear that you had a positive experience with us at Pocaterra Inn and Waterslide. We hope you’ll visit us again soon.

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Would definitely come back here.
Stayed 2 nights in May 2024
Response from BWP FOM on May 12, 2024
Thank you for choosing us Janelle. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

10/10 Excellent

Evan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in Canmore for families, especially if visiting Banff. Clean spacious rooms, a well done complimentary breakfast buffet, and the best part, the fastest waterslide around. Pool is warm and the hot tub is big. We are return guests and highly recommend it.
Stayed 4 nights in May 2024
Response from BWP FOM on May 12, 2024
Thank you for visiting us again and sharing this valuable feedback Evan. We appreciate your loyalty and continued trust in our service. Our entire team here at Pocaterra Inn and Waterslide works hard to deserve your loyalty.

8/10 Good

Patti-Jo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very family and pet friendly hotel. The rooms were large and very comfortable. We had a fireplace and a porch so we could enjoy the cool mornings and scenery. The breakfast room is on the smaller side so each morning we were here we had to wait for a table. Convenient to Banff and a great value.
Stayed 4 nights in May 2024
Response from BWP FOM on May 11, 2024
Thank you for sharing a review of your recent experience Patti-Jo. Our team here at Pocaterra Inn and Waterslide is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable room. Construction across the street during the day.
Stayed 1 night in May 2024
Response from BWP FOM on May 11, 2024
Thank you for your review David. I glad that you liked our location and comfortable room. I hope you will visit us again.

6/10 Okay

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had two rooms booked for one night. And at midnight the toilet in one room maid a god awful sound waking us up . And there was foam bubbling out of the toilet. The fron desk was unable to assist due to there being no maitance on site and they where fully booked. Then at 7am the other room toilet overflowed while they where sleeping.
Stayed 1 night in May 2024
Response from BWP FOM on May 11, 2024
Thank you for your review Colleen. I am sorry to hear about the toilet backed up. Our maintenance team are investigating the issue so it can be fixed and to avoid this to happen again.

6/10 Okay

Pamela

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
We prepaid and stayed 8 days. The right side of the building to get around needs mirrors as people drive from both sides can’t see people coming. We had to wait and back up 3x. So we took another route after. Parking is full every night with only one handicap on the back :( Our room lamp wasn’t working maintenance came and let us know it’s broken and wanted to replace and hotel told him no and nothing was done the whole stay. We didn’t pay the price we did for half a room lit and all the problems. So disappointing. The air conditioner was extremely loud but we needed it. The toilet ran everytime you flushed it. Cleaning staff oh my gosh when they cleaned the room beside us they banged against the wall and literally shook our bed it was insane. It woke my kids and I up frightening us. The floors weren’t cleaned. One day they didn’t do my kids beds only ours which was very odd and annoying. The beds are not comfortable and the pillows are the flattest smallest worst pillows we’ve ever used. Only 3 per bed which is strange as most have 4. No bedding or pillows for the pullout couch either. Room size was nice but could’ve been cleaner. The dust buildup on the nightstand between the bed on everything was disgusting. Pool was nice for the kids the chlorine is extremely strong. Breakfast okay. Cookies yummy! Staff meh didn’t deal with anything or comp. Realize stayed when it was Best Western and cleaners left our door open when we were out. The staff didn’t care like this stay.
Stayed 8 nights in Apr 2024
Response from BWP GM on May 10, 2024
Thanks for your review and valued feedback Pamela. We would certainly like to learn more about your recent stay. If you are able please call the hotel directly and ask to speak with the general manager.

10/10 Excellent

Nicholas

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in May 2024
Response from BWP GM on May 9, 2024
Thanks for your review and five star rating Nicholas.