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Beach
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationReis Magos Beach4 min walk
    Popular LocationPonta da Oliveira13 min walk
    AirportFunchal (FNC-Cristiano Ronaldo)13 min drive
    Popular LocationPalheiro Gardens20 min drive

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  • Double Room, Balcony

    5/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 3
    More detailsDouble Room, Balcony
  • Double Room, Balcony, Sea View

    5/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sea view
    • Sleeps 3
    More detailsDouble Room, Balcony, Sea View
  • Double Room, Balcony, Sea View

    Room amenities

    • 323 sq ft
    • Sea view
    • Sleeps 3
    More detailsDouble Room, Balcony, Sea View
  • Double Room, Balcony, Sea View

    5/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sea view
    • Sleeps 3
    More detailsDouble Room, Balcony, Sea View
  • Double Room, Balcony, Sea View

    Room amenities

    • 323 sq ft
    • Ocean view
    • Sleeps 3
    More detailsDouble Room, Balcony, Sea View
  • Double Room, Balcony

    Room amenities

    • 323 sq ft
    • Sleeps 3
    More detailsDouble Room, Balcony
  • Double Room, Balcony

    Room amenities

    • 323 sq ft
    • Sleeps 3
    More detailsDouble Room, Balcony
  • Double Room, Balcony

    Room amenities

    • 323 sq ft
    • Sleeps 3
    More detailsDouble Room, Balcony
  • Double Room, Balcony

    5/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 3
    More detailsDouble Room, Balcony
  • Double Room, Balcony

    5/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 3
    More detailsDouble Room, Balcony
  • Standard Single Room, Balcony

    5/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 1
    More detailsStandard Single Room, Balcony

About this area

Santa Cruz

Located in Santa Cruz, Hotel Riu Palace Madeira is by the ocean. Complexo Balnear do Lido and Funchal Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Santa Cruz Beach and Madeira Botanical Garden. Travelling with kids? Consider CR7 Museum and Vila Guida Garden Viewpoint. Take the opportunity to explore the area for water adventures such as scuba diving.
Visit our Santa Cruz travel guide
View in a map
Popular Location

What's nearby

  • Reis Magos Beach - 4 min walk
  • Ponta da Oliveira - 13 min walk
  • Pinnacle Viewpoint - 8 min drive
  • Santa Cruz Beach - 11 min drive
  • Palheiro Gardens - 20 min drive

Getting around

  • AirportFunchal (FNC-Cristiano Ronaldo) - 13 min drive

Restaurants

  • Main restaurant — 1 min walk
  • Poolside restaurant — 1 min walk

About this property

Hotel Riu Palace Madeira

4-star beach hotel with a full-service spa
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and spa services. All 327 rooms offer free WiFi, balconies and flat-screen TVs with satellite channels. Other amenities available to guests include ceiling fans, hairdryers and phones.
Hotel Riu Palace Madeira offers 327 forms of air-conditioned accommodation with complimentary bathrobes and a hairdryer. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a bath and bidets. This Santa Cruz hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 the outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ocean's Care. Services include massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

All-inclusive room rates at Hotel Riu Palace Madeira are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and local beverages included
Basic alcoholic drinks included

Land activities

Fitness facilities
Spa facilities
Children's club

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows regional sanitisation guidelines of Clean & Safe (Portugal)
Follows standard sanitisation guidelines of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self parking

Food and drink

  • All buffet and à la carte meals, snacks and local beverages included
  • 2 restaurants
  • 2 bars/lounges

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Tennis

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free local area shuttle
  • Free children's club
  • Free cots/infant beds
  • Indoor pool
  • Mini-fridge

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Multilingual staff

Languages spoken

  • English
  • French
  • German
  • Portuguese
  • Spanish

Business services

  • 1 meeting room

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages
  • Sauna
  • Spa open daily

More

  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cots/infant beds
  • Heating
  • Linens

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Mini fridge

Outdoor space

  • Balcony

More

  • Phone
  • Safe (surcharge)

Policies

Check-in

Check-in between 4:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • In-room safe fee: EUR 5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

Only registered guests are allowed in the guestrooms
A car is recommended for transport to and from this property
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Riu Palace Madeira Canico
Hotel Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira Canico
Riu Palace Madeira
Hotel Riu Palace Madeira All Inclusive
Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive
Riu Palace Madeira Inclusive
Hotel Riu Palace Madeira Hotel
Hotel Riu Palace Madeira Santa Cruz
Hotel Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira Hotel Santa Cruz

Frequently asked questions

Can I cancel my reservation for free at Hotel Riu Palace Madeira and receive a full refund?
Yes, Hotel Riu Palace Madeira offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Riu Palace Madeira cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Riu Palace Madeira have a pool?
Yes, this property has an indoor pool, 2 outdoor pools and a children's pool.
Is Hotel Riu Palace Madeira pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Riu Palace Madeira?
Self-parking is free at this property.
What time is check-in at Hotel Riu Palace Madeira?
Check-in is from 4:00 PM to midnight.
What time is check-out at Hotel Riu Palace Madeira?
Checkout is at 11:00 AM.
Are there all-inclusive benefits at Hotel Riu Palace Madeira?
Some rate plans available at this hotel are all-inclusive.
Where is Hotel Riu Palace Madeira located?
This family-friendly Santa Cruz hotel is located by the ocean, within a 15-minute walk of Reis Magos Beach and Ponta da Oliveira. Santa Cruz Beach and Madeira Botanical Garden are also within 6 miles (10 km).
4.4
Excellent
55 reviews
5 - Excellent
26
4 - Good
26
3 - Okay
2
2 - Poor
1
1 - Terrible
0

4.6/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Stayed 6 nights in Jan 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first visit to Madeira
A wonderful stay... the staff are all so friendly... the food wonderful & varied... the rooms spotless... a bookable courtesy bus into Funchal several times a day a real bonus... we will certainly be returning!
Stayed 5 nights in Jan 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Was overall a great stay. Few issues with ants in the room but otherwise very good
Stayed 14 nights in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and the food was excellent. Everything was fresh including the bread and rolls. Food gets cooked in front of you and the service from the staff during meals was brilliant. The variety of food was amazing. If you sit near the pool or in the lounge area without a drink, one of the staff will ask if you need anything. At one point I asked for water just so they wouldn't keep checking to see if I'm ok (this is a positive comment) Facilities were good but I wasn't expecting a naked sauna (I didn't even know they existed). Months later my colleagues at work are still joking about it. The lady who did the massage was great. This was my first solo holiday and I am glad I picked this hotel.
Stayed 5 nights in Jun 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent and the staff very well trained. The quality and variety of the food was superb at all the meals. I had a problem with noisy guests in the room next door which wasn't addressed that well, but overall I would heartily recommend this hotel.
Stayed 5 nights in Sep 2019

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