Standard Double Room, 2 Double Beds, Non Smoking
Check availability

Reviews of Comfort Inn Cancun Aeropuerto

3 out of 5
Comfort Inn Cancun Aeropuerto
Carr. Cancun/Aeropouerto, Cancun, QROO

Reviews

5.2
Rating 10 - Excellent. 124 out of 1001 reviews" "
Rating 8 - Good. 160 out of 1001 reviews" "
Rating 6 - Okay. 198 out of 1001 reviews" "
Rating 4 - Poor. 201 out of 1001 reviews" "
Rating 2 - Terrible. 318 out of 1001 reviews" "

6.2/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Alisha, Yakima

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Daniel, San Bernardino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for airport passengers on transit
Stayed 1 night in Apr 2024

2/10 Terrible

Malama

Travelled with family
Liked: Amenities
Disliked: Staff & service
The property was ok, but nothing around is great. It’s unsafe location. Tiny lobby, staffs are terrible 😞 except the guy helped us checking in. But the two ladies were there, when we checked out, they were chatting & on the phone and we waited there to check out. Rooms are so small
Stayed 1 night in Mar 2024

2/10 Terrible

VICTOR HUGO

Travelled with family
Disliked: Staff & service, property conditions & facilities
Terrible
Stayed 1 night in Mar 2024

6/10 Okay

Gary

Liked: Cleanliness
I like to have a hotel phone in my room. I needed a wake up call and the man at the desk said he would come and knock on my door. The man at the desk when I left ...just after 5 AM was not the same man and I wonder if he passed my message re a wake up call to his replacement.
Stayed 1 night in Mar 2024

6/10 Okay

Juan

The place is convenient for what I needed for one nite. Close to airport a train station. Wouldn’t stay any longer.
Stayed 1 night in Feb 2024

6/10 Okay

Valter

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Muito ruido, devido a proximidade com a estrada O banheiro do quarto tinha enormes vazamentos Np balcão do check in, tinha vazamentos do ar condicionado O café da manha começa as 7:00 e sendo um hotel para viajantes do aeroporto, é tarde, pois quem tem voo cedo, como era meu caso, nao puder tyomar o cafe da manha
Stayed 1 night in Mar 2024

10/10 Excellent

Micheli

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

rosa, San Bernardino

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

PERRY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small room compared the rooms we had here in the past. No extras in the room...refrigerator, ice bucket. Bathroom sink counter wasn't cleaned well. At front desk...no hot water and no ice.
Stayed 1 night in Mar 2024

6/10 Okay

Varun

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
nice
Stayed 4 nights in Feb 2024

8/10 Good

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay nearby the airport.
Stayed 1 night in Feb 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 26, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, agradecemos que te hayas hospedado con nosotros y que haya sido de tu agrado, por lo que te esperamos en tu próxima visita. Gracias, saludos.

10/10 Excellent

Palash

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024

8/10 Good

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 23, 2024
Hola buen día agradecemos que te hayas hospedado con nosotros, daremos seguimiento lo antes posible, para dar una mejor experiencia a nuestros huespédes en un futuro.

6/10 Okay

Sheri

Liked: Cleanliness, property conditions & facilities
I was unable to book the free shuttle service despite trying about 20 times over a four day period. The taxi from there airport was ridiculously expensive. $60US making the stay more expensive.
Stayed 1 night in Feb 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 22, 2024
Hola buen día, gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, lamentamos que haya sido de tu agrado, por lo que daremos seguimeinto lo antes posible para dar una mejor experiencia a nuestros huéspedes en un futuro. Gracias, saludos cordiales.

6/10 Okay

Jerri

Stayed 1 night in Jan 2024

2/10 Terrible

Emory, Spanish Lookout

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
One of the beds smelled like they were wet. It was supposed to be a non smoking room but was definitely not. Breakfast was not good
Stayed 1 night in Feb 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 19, 2024
Hola buen día gracioas por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, lamentamos profundamente que no haya sido de tu agrado, por lo que tomaremos en cuenta tu comentario y tu calificación y daremos seguimiento lo antes posible para dar una mejor experiencia a nuestros huespedes en un futuro. gracias, saludos.

10/10 Excellent

Steve

Liked: Amenities
Perfecta
Stayed 1 night in Feb 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 19, 2024
Hola buen día gracioas por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, lamentamos profundamente que no haya sido de tu agrado, por lo que tomaremos en cuenta tu comentario y tu calificación y daremos seguimiento lo antes posible para dar una mejor experiencia a nuestros huespedes en un futuro. gracias, saludos.

8/10 Good

Timothy

Clean, cheap hotel close to the airport in an industrial area. Hotel is fine, it is Expedia that you have to watch out for. I got sick on our last trip and Expedia wouldn't stand by me even though I notified the property within the time for a refund.
Stayed 1 night in Feb 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 19, 2024
Hola buen día gracioas por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, lamentamos profundamente que no haya sido de tu agrado, por lo que tomaremos en cuenta tu comentario y tu calificación y daremos seguimiento lo antes posible para dar una mejor experiencia a nuestros huespedes en un futuro. gracias, saludos.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Practical choice Good price and close to the airport. Staff are nice and friendly.
Stayed 1 night in Jan 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día agradecemos que te hayas comunicado a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que haya sido de tu agrado, esperamos vuelvan pronto, saludos.

8/10 Good

hannah

Stayed 1 night in Jan 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

2/10 Terrible

priya

Disliked: Cleanliness, staff & service
not good
Stayed 1 night in Jan 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

2/10 Terrible

Preston

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We arrived early for check in. They did not have a secure area to store our luggage. We put our luggage in a room next to the business center that was open for anyone to go in and out of. The free airport shuttle is non existent because the driver doesn’t start working until midday. There was no mention of free Wi-Fi and nothing in the room related to passwords. The walls are thin and there is a lot of noise from people outside in the hallway. The room is non smoking but clearly the room was a smoking room with a strong cigarette smell that made my eyes water. The safety handle in the shower was broken off and never replaced. Don’t stay here if you’re trying to save a few bucks.
Stayed 1 night in Jan 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

6/10 Okay

Darrel

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Read fine print about the airport shuttle.
I booked the hotel because it said it had airport shuttle included But I was unable to use it either way. I arrived at 9:30 , shuttle stopped at 9. Needed to leave the hotel at 6, so No breakfast and no shuttle, which only started at 7. There were absolutely no plugs or way to switch off the lights from the bed. I’m surprised it was rated as high as it was by others.
Stayed 1 night in Jan 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

6/10 Okay

Michelle

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower head is poor. Hair and dirt in the sink and bed. Very basic. It was what we needed a hotel close to the airport that was cheap. It’s what to be expected.
Stayed 1 night in Jan 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación y tu comentario para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

4/10 Poor

Erfanur

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the personal is very friendly
Stayed 1 night in Jan 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, vuelva pronto, los estaremos esperando. Muchas gracias, saludos.

6/10 Okay

Todd

Stayed 1 night in Jan 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

6/10 Okay

John

Disliked: Property conditions & facilities
Shower doors were broken
Stayed 1 night in Dec 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

2/10 Terrible

DANIEL

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las condiciones del hotel no son buenas. Los focos estaban fundidos. Demasiado ruido entre un cuarto y otro y poca higiene en general. Un costo muy alto para el estado del hotel
Stayed 1 night in Jan 2024
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

2/10 Terrible

Suzanne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

8/10 Good

Mariam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very safe area with limited dining options but they have free breakfast which a lot of places don’t offer anymore and a shuttle to and from the airport which is very convenient
Stayed 1 night in Dec 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación y tu comentario para compartirlo con la el departamento de Servicio de Traslado, para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

2/10 Terrible

Samir

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

10/10 Excellent

Mayur

Stayed 1 night in Dec 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

2/10 Terrible

mohamed amine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

10/10 Excellent

Valdeci, Inver Grove Heigths

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

8/10 Good

Rembert, gray

Liked: Cleanliness, staff & service, amenities
For me, this hotel was the closest to the airport and very economical. For the price it was perfect. The property is in need of updating, but everything I needed was there. Elevator not operating. Shower door off track(broken). And a few other age issues. Again, it was a great deal for the price I paid. The staff was friendly and helpful I would stay there again.
Stayed 2 nights in Dec 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

4/10 Poor

Mariana

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed on the first floor and the rooms are next to the front desk. That means that you don't sleep until the last guest arrives and you wake up in the middle of the night because of the voices of guest that have to fly early. We were staying in Tulum and the main reason to rent a room in this hotel was so we could get a proper rest to fly in the morning. It was a nightmare. Breakfast was also not good quality.
Stayed 1 night in Dec 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

2/10 Terrible

Talenna

Stayed 2 nights in Dec 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

6/10 Okay

Angela

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

6/10 Okay

trevor

Liked: Cleanliness
A taxi must be pre-arranged to take you to the airport as there is no shuttle. The cab charges $35 USD per person regardless of how many people are in the vehicle. It is a five minute drive from the hotel to the airport. This is highway robbery.
Stayed 1 night in Dec 2023

10/10 Excellent

Kaing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and very clean. Too bad the elevator broke down when I had to leave in the morning at 3:30am with three heavy bags.
Stayed 1 night in Nov 2023

6/10 Okay

Dustin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor services.
Stayed 1 night in Dec 2023

2/10 Terrible

Dr.

Stayed 1 night in Nov 2023
Response from Hotel Comfort Inn Cancún Aeropuerto on Feb 10, 2024
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, nos da gusto que te hayas hospedado con nosotros, tomaremos encuenta tu calificación para dar seguimiento lo antes posible y dar una mejor experiencia en futuro. Muchas gracias, saludos.

8/10 Good

Eduardo

Stayed 1 night in Nov 2023

2/10 Terrible

Stuart

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport pickup scheduled did not pick us up...we waited for over an hour then had to take a taxi which was $60 US for the 4 km ride.
Stayed 1 night in Nov 2023

8/10 Good

Claudia

Stayed 1 night in Nov 2023

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

maria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Buena experiencia en general
El hotel es bonito y confortable. Lo que no mucho me gustó fue la actitud de la persona de mostrador. Si bien eran las dos de la mañana cuando llegamos y probablemente estaba cansado creo que deben darle una capacitación de servicio al cliente. Parecía estar de mal humor y haciendo las cosas con desgano y mal modo
Stayed 1 night in Nov 2023
Response from Hotel Comfort Inn Cancún Aeropuerto. on Nov 9, 2023
Hola buen día gracias por comunicarte a Hotel Comfort Inn Cancún Aeropuerto, lamentamos este suceso, daremmos seguienmiento, gracias, saludos.

10/10 Excellent

Paloma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Is close to the airport and is clean and people are nice
Stayed 1 night in Oct 2023