Outdoor pool

Reviews of Villa Kiin

2.5 out of 5
Villa Kiin
Calle Zazil Ha #129 Mz 30 Lote 23, Col. Centro, Isla Mujeres, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 236 out of 665 reviews" "
Rating 8 - Good. 258 out of 665 reviews" "
Rating 6 - Okay. 114 out of 665 reviews" "
Rating 4 - Poor. 37 out of 665 reviews" "
Rating 2 - Terrible. 20 out of 665 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

AMY

Travelled with partner, Travelled with group
Very run down, staff was non existent but when I did find one she was extremely short with me regarding our room. We paid for a room with private balcony and received a room with a long shared hallway “balcony”
Stayed 8 nights in Mar 2024
Response from Villa Kiin on Mar 14, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jesus C Cantu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, it was budget friendly and within walking distance to restaurants and shopping. : )
Stayed 7 nights in Mar 2024
Response from Villa Kiin on Mar 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melissa rose

Travelled with partner
Liked: Staff & service, property conditions & facilities
I loved that it was located at the reef part of the ocean. Never had hot water and there was contamt construction and its a adult only resort and there were kids everywhere and the property behind us was so close that everyday we woke up at 6 am to screaming kids in their pool. Not relaxing at all.
Stayed 5 nights in Mar 2024
Response from Villa Kiin on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tommye

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went with group. 13 of us. Good time had by all. No frills place. On beach. 🏖️ walk to restaurants./bars. What’s not to love. Second time here.
Stayed 4 nights in Feb 2024
Response from Villa Kiin on Mar 6, 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

John Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We'll return again for our 28th visit to the island over 40 years. Sure it has changed, but the location, weather, people, and atmosphere have an ambiance that can bring a smile to your face.
Stayed 7 nights in Feb 2024
Response from Villa Kiin on Mar 4, 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

6/10 Okay

James

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
It's not all inclusive. Nice outdoor setting away from the downtown noise yet within walking distance to dozens of shops, bars and restaurants. Located on a beach lagoon past the ocean break. Great for swimming. easy access to several beaches on the north end where the waves are more prevalent. However, no beach chairs to rent at this hotel. Rooms are older and outdated, mattress was very hard, no dressers, a/c leaked water on wall and floor and into our suitcase. But rooms were cleaned every day. Door was hard to open up all the way. Often had a sewer smell, but so did much of the island. Many places don't allow to flush toilet paper including this hotel. In February, pool was not heated and shaded by many palm trees. All in all, you get what you pay for and this was less expensive than many other places.
Stayed 9 nights in Feb 2024
Response from Villa Kiin on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Villa Kiin on Feb 6, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Claude

Travelled with partner
Liked: Staff & service
You can’t beat the location….walk out the lobby and you’re on the beach. Easy walk to many restaurants and shops.
Stayed 4 nights in Jan 2024
Response from Villa Kiin on Jan 28, 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to the best beach on the island no frills room exactly what I needed
Stayed 5 nights in Jan 2024
Response from Villa Kiin on Jan 21, 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is basic yet it had great AC, comfortable beds, ceiling fan, friendly staff and we had no problems with hot water or water pressure. The location is fantastic!
Stayed 3 nights in Jan 2024
Response from Villa Kiin on Jan 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Linda

Liked: Cleanliness, staff & service
Lovely location and great staff. Beds are very hard and need updating, and no wifi in the rooms, but otherwise a very nice stay. 😊
Stayed 7 nights in Dec 2023
Response from Villa Kiin on Jan 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel Villa Kiin was absolutely phenomenal! The staff was great and the view and location is unbeatable! It is a much older hotel and isn’t luxury by any means but if you aren’t planning on being in the room but to sleep it is the place to be. Had AC and a fridge which for adventurous people like my fiancé and me that is all we needed to store our snacks and water. They cleaned very very well every day! And the view was absolutely stunning on the second floor with a balcony. I highly highly recommend Villa Kiin and we will be staying there when we return to Isla!
Stayed 7 nights in Dec 2023
Response from Villa Kiin on Jan 9, 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Great location, rustic property on the Beach
Stayed 9 nights in Dec 2023
Response from Villa Kiin on Dec 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eileen

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent service. Clean, well maintained older property, pool is a refreshig alternative to the salt water, gardens are lush and provide privacy. Drinking water refills save thousands of plastic bottles. There is a book exchange for those just chillin'. Basic hotel located on the best beach on the island and walkable to everything. I stayed for a week and loved it so much I secured two+ weeks fir next year.
Stayed 8 nights in Dec 2023
Response from Villa Kiin on Dec 15, 2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2023
Response from Villa Kiin on Dec 14, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kathy

Travelled with partner
Liked: Staff & service
Our first room was terrible but upon request we were changed to a much better room. The lock didn't work well and we got stuck inside the room once.
Stayed 8 nights in Dec 2023
Response from Villa Kiin on Dec 14, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is gorgeous. From the balcony you can see the property and beach. Will stay here again. In 2024.
Stayed 7 nights in Nov 2023
Response from Villa Kiin on Dec 8, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, price is fair but I do not understand why they charge a $250 deposit if there is no mini fridge or movies on the tv or even a phone in the room. The overall property and room is perfect but the plumbing in room 37 was bad. Water barley trickeles out the shower and the sink. The fan didn’t work and the remote for the tv didn’t either. This hotel is at the best location to access the cove area part of the beach. The draw back is everyone comes there and it’s over crowded with locals and people on excursions to snorkel.
Stayed 1 night in Nov 2023
Response from Villa Kiin on Dec 6, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Katherine

Liked: Cleanliness
Disliked: Amenities
There was some Miscommunication between staff members. One person said I could have a late check out when I asked a day before leaving. And on the day I asked if I could have an extra 1/2 hour more and was told no. That was ok. But then 10 minutes before my check out and I’m in the room organizing everything a lady came in and very sternly and rudely said I did not have a late check out and to get my things and leave. Well I was planning on that so no problem… but was left feeling really awkward and rushed. When I came out she apologized because she spoke to the other lady who confirmed what I had said… so why didn’t she do that first?? It’s fine But I left feeling kinda disappointed. Hope to stay here again because although it’s bare bones, it’s safe, and I loved where it is on the beach!! Must come back again!!
Stayed 3 nights in Dec 2023
Response from Villa Kiin on Dec 6, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities
Beach quiet
Stayed 4 nights in Nov 2023
Response from Villa Kiin on Nov 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We honestly loved it!
Stayed 4 nights in Nov 2023
Response from Villa Kiin on Nov 24, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from Villa Kiin on Nov 20, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a 3 star hotel. It was perfect for us. Great location. The wifi is only in the lobby area not in the rooms. In the morning you can get a voucher for coffee at a restaurant around the corner.
Stayed 6 nights in Nov 2023
Response from Villa Kiin on Nov 19, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean, great location, nice pool area
Stayed 5 nights in Oct 2023
Response from Villa Kiin on Nov 9, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the third time we have stayed at Villa Kin. It's always been nice, not fancy but clean. The house keepers come everyday. It's right on the beach and if you get tired of the sand, the pool is awesome. We would stay here again.
Stayed 8 nights in Oct 2023
Response from Villa Kiin on Nov 8, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Villa Kiin on Oct 29, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kimberly, medford

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Love this hotel, right on the beach and spacious room with king bed. Con…. It needs updating, better beds and linens.
Stayed 5 nights in Oct 2023
Response from Villa Kiin on Oct 20, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Michael Francis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tropical paradise with beach assess and snorkeling
Stayed 9 nights in Oct 2023
Response from Villa Kiin on Oct 29, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Charly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Villa Kiin on Oct 4, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Richard Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Villa Kiin on Sep 18, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know this property has had some good/bad reviews. If your looking for beach property, not afraid of an older building. Which brings the cost down, then no worries. The pool was clean, crystal clear, you can opt for the beach as well. Walkable If you don’t rent a golf cart. All Staff very polite. At an amazing price. If you are a complainer, go elsewhere. Oh, Deb and Joe, if you read this review, sorry we didn’t see you to say goodbye!! 😊👍
Stayed 3 nights in Sep 2023
Response from Villa Kiin on Sep 13, 2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

2/10 Terrible

Cesar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A/c noise , rom dirty older hotel , no service , just hotel for one day
Stayed 5 nights in Aug 2023
Response from Villa Kiin on Aug 30, 2023
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again!!
Stayed 3 nights in Aug 2023
Response from Villa Kiin on Aug 27, 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Villa Kiin on Aug 22, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Meghan

Travelled with group
Liked: Cleanliness
Nice but very Basic - great location and views
The hotel view and landscape was nice. Location was great. The pool was small but clean and nice. The rooms were very simple. We stayed in a room with a bacony and it was nice. Quiet for the most part Only will get two towels every other day, no washcloths. There was a fridge in the room. When the air worked it got very cold and the bed only had two very thin blankets. The value of the hotel is worth it but is very basic for anyone who is used to the "finer things in life"
Stayed 4 nights in Aug 2023
Response from Villa Kiin on Aug 7, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

SARAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs a little upgrade.. BUT it is located in the BEST beach in Isla Mujeres and the staff is super nice and helpful. I totally recommend this hotel and we are definitely coming back.
Stayed 4 nights in Jul 2023
Response from Villa Kiin on Jul 26, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Gladys, Chino

Liked: Staff & service, property conditions & facilities
The best powdered sand beaches I have ever been to. The hotel is quaint and the rooms are very basic but there is an old Mexican charm to them. I struggled with the lack of elevator and absence of helpers for my bags but on checkout they got me help from outside. I could live in this little hotel!
Stayed 1 night in Jul 2023
Response from Villa Kiin on Jul 22, 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Gabriela, Rancho Cucamonga

Stayed 3 nights in Jul 2023
Response from Villa Kiin on Aug 12, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Joyce

Travelled with family
Disliked: Property conditions & facilities
The location was great but the building is old and the AC does not work very well so it was hot in the room.
Stayed 4 nights in Jul 2023
Response from Villa Kiin on Jul 22, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, and convientley located for North Beach.
Stayed 2 nights in Jul 2023
Response from Villa Kiin on Jul 18, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eric

Travelled with partner
The location was the best. The room was plain and worked. The pool and outside area are wonderful. Did not know the room came with a light breakfast. Toast,coffee and juice. The location was down the street on the beach. Was a great touch.
Stayed 3 nights in Jul 2023
Response from Villa Kiin on Jul 16, 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Kathi

Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to everything...kind staff and clean...perfect for.families ...beach is sooo close...free simple breakfast...must see.
Stayed 2 nights in Jul 2023
Response from Villa Kiin on Jul 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrei, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful little hotel right by the beach. Nothing too fancy, but pretty rustic rooms, amazing location and nature.
Stayed 3 nights in Jul 2023
Response from Villa Kiin on Jul 16, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

6/10 Okay

MATTHEW

Stayed 1 night in Jul 2023
Response from Villa Kiin on Jul 28, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Monique

Travelled with partner
Liked: Cleanliness, staff & service
Very small hotel and property. Rooms seem a little tan down, but beautiful location.
Stayed 1 night in Jul 2023
Response from Villa Kiin on Jul 9, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the pool and grounds around the pool. Also it was within walking distance to the ocean. The property is older and very simple but met our needs. Would have liked shower pressure to be better then just a trickle but it was better then no shower at all. Only suggestion would be to change breakfast times earlier to 0700, so that divers that have to be up and out early for their morning dives, can also take advantage of the coffee/juice/toast that’s provided every morning.
Stayed 4 nights in Jun 2023
Response from Villa Kiin on Jun 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the location! Right on the beach. Perfect for couples.
Stayed 3 nights in Jun 2023
Response from Villa Kiin on Jun 27, 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night but had a gorgeous view, hammock and good snorkeling right off of the beach. Close enought to walk many places.
Stayed 1 night in Jun 2023
Response from Villa Kiin on Jun 17, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

cheryl, stowe

It was great. Right at Mia reef. The perfect spot
Stayed 4 nights in Jun 2023
Response from Villa Kiin on Jun 19, 2023
hanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Second thank me in this place. Best location and water just in few steps. Property has a character, nice people.
Stayed 7 nights in Jun 2023
Response from Villa Kiin on Jun 12, 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!