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Reviews of VICA GUEST HOUSE

2 out of 5
VICA GUEST HOUSE
6 Calle 6 Cielo, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 36 reviews" "
Rating 8 - Good. 12 out of 36 reviews" "
Rating 6 - Okay. 1 out of 36 reviews" "
Rating 4 - Poor. 2 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Fabio, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty great place to stay! The night guard Adrian, is a sweetheart and the place is very well kept. If you plan on doing a lot of activities, this is a great place to come back and rest! It’s no resort but it was very cozy, clean and modern. Only ick is that they don’t offer late checkout. You can stay in the installations but you need to give the room back. I recommend to plan ahead regarding that aspect. Great spot over all!
Stayed 6 nights in Apr 2024

8/10 Good

Olga

Liked: Cleanliness, staff & service
Everything was great, except there wasn't a hot water available to shower. I had to shower in ice cold water...
Stayed 1 night in Mar 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Need more kitchen cooking utensils pots cutlery toilet paper and pool towels
Stayed 7 nights in Mar 2024

4/10 Poor

TERI ANN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there is a shared kitchen available for use. Stocking it with more dishes, utensils, perhaps a pot or 2, also with paper towels for cleanup would be so much better and much more sanitary than everyone having to use the same dish cloth or sponge. Owner would do well to do a walk through to see what he would need if he were staying there. I can only make recommendations in that area. Housekeepers could do better with replacing towel daily or leaving extras in the shared bathroom downstairs, as well as ensuring "apartment" floors are swept and washed when people check out. They may "look" clean but our floors had sand throughout the main room and bathroom. My husband and I stayed in an upstairs suite that had a very dirty floor that on the first day ruined my white socks, also the room is very musty smelling and I can only assume the rest are the same. I would go to a hotel if ever back in Cancùn. There is parking on the street out front if needed. Casa de los Abuelos is nearby and had good prices, good food and friendly staff. Market 23 is nearby, found it interesting to walk through.
Stayed 6 nights in Feb 2024

10/10 Excellent

Jose, Monterey Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property and location
Stayed 4 nights in Feb 2024

8/10 Good

Parvin, hayward

Travelled with partner
Liked: Property conditions & facilities
great location, close to ADO terminal and food restaurants in centro Cancun
Stayed 1 night in Feb 2024

10/10 Excellent

Kate

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you viva guest house
Stayed 8 nights in Jan 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Maryse

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: The rooms were possibly better in person than the pictures. Very clean, very comfortable. The pool was lovely. Easily walkable to many restaurants and shopping facilities. Would stay again for these above points. Cons: Entry to the property was not as described. We did not receive any entry codes. Thankfully the housekeepers were on site to let us in. We encounter other people who also had this experience. Contacting the property on WhatsApp was hit or miss. Fresh towels and linens were never provided through our stay >7 days despite requesting.
Stayed 9 nights in Dec 2023

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendado
Muy buena ubicación. Zona muy tranquila.
Stayed 1 night in Dec 2023

8/10 Good

Holly

Liked: Cleanliness, amenities, property conditions & facilities
Like some other reviewers commented, this isn’t really a hotel in the sense that you’re not getting turn down service, tidied room every day. After a long flight and travel to the accommodation, I ended up in the wrong room by my own fault, but the care team was kind/helpful and allowed me to stay in that room instead of moving. The room I did stay in, however, has a window that wouldn’t lock, and a bathroom window that could be accessed via a perch outside— luckily, it’s on the second floor and the place was quiet, so there were no issues. OH! And if you’re planning on taking any tourist trips with hotel pickup, plan to walk a short distance to either Hotel Bonampak or Oasis Smart for pickup, because none of the tours accepted VICA Guest House as a separate pickup location.
Stayed 6 nights in Dec 2023

6/10 Okay

JOHN

Disliked: Staff & service
The dog next door barked most of the night
Stayed 5 nights in Dec 2023
Response from Hilda on Dec 9, 2023
Thank you for your review it is important to im our service

2/10 Terrible

Georgieann, Addison

Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Hilda on Dec 9, 2023
Gracias por su comentario es importante para mejorar nuestros servicios

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property Clean Attractive Basic amenities but had a nice pool and public use of a small kitchen with fridge on the main floor lobby area Very clear self check in instructions
Stayed 2 nights in Nov 2023
Response from Hilda on Dec 9, 2023
Thank you so much we are happy to have the opportunity to welcome you See you again in the future

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from Hilda M on Nov 18, 2023
Muchas gracias por hacer parte de esta experiencia

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was cleaner than most places in the USA. Very nice overall.
Stayed 5 nights in Sep 2023
Response from Hilda M on Oct 25, 2023
Thank you so much We appreciate your review

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep in mind that this is a hotel only. So literally just a place to sleep. It’s fairly close to Mercado 28 (a huge market) and the hotel district and was clean and quiet. Nice pool in the back and friendly staff, but they don’t speak any English lol. We got by though using translator apps! In other words, GREAT stay for the money!!
Stayed 8 nights in Jul 2023

10/10 Excellent

Ma. De Lourdes

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar muy ameno y apacible
Stayed 1 night in May 2024

8/10 Good

Christophe

Liked: Staff & service, property conditions & facilities
Belle habitation
Stayed 4 nights in Apr 2024

4/10 Poor

Norma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay quien vigile propiedad ni quien te atencion sodre dudas o reportes en nuestro caso la mayoria de la noche hubo en una habitacion gente en fiesta la musica a todo volumen no dejaban de gritar bailar y gente en alberca hasta la madrugada corrian por escaleras a altas horas de madrugada estuvimos haciendo repirtes por chat y no pasaba nada, no limpian habitacion, no robaron 1 bebida q dejamos en el refri no recomendable para nada
Stayed 2 nights in Mar 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 4 nights in Mar 2024

8/10 Good

Farid

Liked: Cleanliness, property conditions & facilities, room comfort
Faire mieux pour la réception des clients
Intéressant comme concept hôtel, manque de contact humain, panique pour celui qui gère mal les techniques téléphoniques ou ne dispose pas sur le moment internet, il devra attendre durant des heures ou coucher dehors...
Stayed 5 nights in Feb 2024

8/10 Good

Carlos, Toluca

Stayed 3 nights in Jan 2024

10/10 Excellent

Leandra

Stayed 1 night in Jan 2024

10/10 Excellent

Maria ninive

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy limpio, y agradable completamente seguro el personal amable, el área de alberca muy bonita, solo como mejora pasar los códigos de acceso con un poco más de tiempo . En general es un excelente lugar, regresaremos pronto y los recomendáremos .
Stayed 2 nights in Jan 2024

10/10 Excellent

Jean-Pascal

Stayed 2 nights in Dec 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendado
Stayed 1 night in Dec 2023

8/10 Good

Josue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Un buen lugar para quedarse
Stayed 5 nights in Nov 2023
Response from Hilda on Dec 9, 2023
Muchas gracias, fue un gusto hacer parte de su experiencia

8/10 Good

antonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar, solo que ofrecían cama king y tenía una cama queen
Stayed 2 nights in Nov 2023
Response from Hilda on Dec 9, 2023
Muchas gracias por sus comentarioses muy importante para poder cada vez más brindarles un lindo hospedaje

10/10 Excellent

Grego Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hilda on Dec 9, 2023
Thank you so much It makes us feel very happy

8/10 Good

José Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hilda M on Nov 18, 2023
Muchas gracias, por su cometario Es muy importante para mejorar nuestro trabajo díario

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hilda M on Oct 25, 2023
Thank you so much for your review Kind regards

10/10 Excellent

jose

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hilda M on Oct 25, 2023
Thank you very much for taking the time to review.Kind regards