HYATT Ziva is an amazing resort for many different reasons. This is our second time visiting, and they continually succeed at exceeding expectations. From the perfectly situated location, to the thoughtful and expansive layout and design, Ziva has everything you could want and more. The variety of dinning options and quality of the food make every meal a unique and decadent experience. The cocktails are top shelf and the activities range from relaxing to fun to challenging, and are all well planned and executed. The water is refreshing and rejuvenating, whether it be from one of the enormous outdoor pools, the warm, the calm waters off two semi-private beaches, or the exclusive areas of PuntaVista or ZenSpa. But the one thing that takes HYATT Ziva from amazing to unforgettable is the service. Their customer service is unmatched. Everyone person you see from the moment you arrive to the moment you leave, is there to accommodate you at their pleasure. They are not only prompt and efficient, courteous and polite, but lost off all sincerely they’re to make your vacation as great as possible. Some standouts for us were Oscar at TradeWinds, Alejandro at Lorenzo’s, and Victor at El Mercado. But the one who went above and beyond for us was our personal butler from the Turqoize tower, Francisco. His service alone would be the reason we would return. All in all, words can’t accurately describe how enjoyable our time here was. You have to actually be there to truly know. We’ll be back!!
