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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
On the beach, beach cabanas, sun loungers, beach umbrellas
On the beach, beach cabanas, sun loungers, beach umbrellas
On the beach, beach cabanas, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers

Overview of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

Explore the area

  • Popular LocationGaviota Azul Beach1 min walk
  • Popular LocationForum Beach4 min walk
  • Popular LocationCancun Convention Center7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Room options

About this area

Cancun

Located on the beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. La Isla Shopping Mall and Forum By The Sea Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Extreme Adventure and Ventura Park Cancun are also worth visiting.

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Caracol Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Cancun Convention Center - 7 min walk
  • Plaza Caracol Mall - 9 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • Isla Contoy - 4 min walk
  • Ty-coz Express - 8 min walk
  • Marinero's - 10 min walk
  • The Surfin Burrito - 12 min walk
  • El Caribeño - 19 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5-star luxury property located in Zona Hotelera
Take advantage of 2 poolside bars, a grocery/convenience store, and a rooftop terrace at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive. This property is a great place to bask in the sun with a beachfront location, beach cabanas, and sun loungers. Treat yourself to a body scrub, a facial, or a massage at Zen Spa, the onsite spa. Be sure to enjoy a meal at any of the 8 onsite restaurants, which feature Italian cuisine and a poolside location. The gym offers yoga classes and aerobics classes; other things to do include parasailing, beach volleyball, and snorkeling. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, an elevator, and concierge services
  • A 24-hour front desk, a gift shop, and luggage storage
  • Guest reviews speak highly of the helpful staff and location
Room features
All 160 rooms have comforts such as private outdoor hot tubs and 24-hour room service, in addition to perks like furnished balconies and laptop-compatible safes. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 48-inch flat-screen TVs with digital channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Slippers

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on Feb 15, 2023 start from CA $1,224.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in is from 3 PM - midnight.

What time is check-out at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes, and more.

Where is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is 0.1 mi (0.1 km) from Hotel Zone Beaches and 2.3 mi (3.7 km) from La Isla Shopping Mall. Gaviota Azul Beach and Caracol Beach are also within 5 minutes.

Reviews

9.4

Exceptional

Rating 10 - Excellent. 823 out of 1017 reviews" "
" "10 - Excellent 81%
Rating 8 - Good. 121 out of 1017 reviews" "
" "8 - Good 12%
Rating 6 - Okay. 25 out of 1017 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 22 out of 1017 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 26 out of 1017 reviews" "
" "2 - Terrible 3%

9.7/10

Cleanliness

9.5/10

Staff & service

9.5/10

Amenities

9.7/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Eugene

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Actually the property is not adult-only resort. You can hear loud kid’s camping event from ur room and babies crying every where. Also the restaurants gets dirty with careless children and they are running around you. The adult-only pool area is small and you can even hear babies crying from there lol. It’s not worth to paying extra for adult-only option for this resort. But the most of staff and food are nice. But some of restaurants staff have an attitude issue if u don’t buy a special wine of main course.
Stayed 4 nights in Jan 2023

8/10 Good

zhuobing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good as before
Stayed 5 nights in Jan 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HYATT Ziva is an amazing resort for many different reasons. This is our second time visiting, and they continually succeed at exceeding expectations. From the perfectly situated location, to the thoughtful and expansive layout and design, Ziva has everything you could want and more. The variety of dinning options and quality of the food make every meal a unique and decadent experience. The cocktails are top shelf and the activities range from relaxing to fun to challenging, and are all well planned and executed. The water is refreshing and rejuvenating, whether it be from one of the enormous outdoor pools, the warm, the calm waters off two semi-private beaches, or the exclusive areas of PuntaVista or ZenSpa. But the one thing that takes HYATT Ziva from amazing to unforgettable is the service. Their customer service is unmatched. Everyone person you see from the moment you arrive to the moment you leave, is there to accommodate you at their pleasure. They are not only prompt and efficient, courteous and polite, but lost off all sincerely they’re to make your vacation as great as possible. Some standouts for us were Oscar at TradeWinds, Alejandro at Lorenzo’s, and Victor at El Mercado. But the one who went above and beyond for us was our personal butler from the Turqoize tower, Francisco. His service alone would be the reason we would return. All in all, words can’t accurately describe how enjoyable our time here was. You have to actually be there to truly know. We’ll be back!!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Already hotel rooms turquoise were adults only a whole resort was not adults only
Stayed 5 nights in Jan 2023

10/10 Excellent

Imran Abid, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a EXCELLENT time. The staff is extremely friendly and accommodating! Plenty of entertainment and food options. Loved our visit!

10/10 Excellent

John, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything Excellente!!!

8/10 Good

Lathe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the fact that they shut all bars / ways of getting alcohol down at 11 pm on NYE. Great other than that!

10/10 Excellent

rayner w.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were amazing, the resort staff in all areas were attentive, helpful, friendly and made us feel welcome and at home!!!
Stayed 3 nights in Dec 2022

10/10 Excellent

Aleksandr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the turquoize adults only tower. The service at this resort is unbeatable. Food is unlike any other all inclusive resort. Everything from start to finish was impeccable. We had a great vacation here and would definitely recommend to others and come back ourselves as well.

10/10 Excellent

Vyacheslav, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place.