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Get an overview of this hotel5-star beach resort with a full-service spa

Popular property highlights

Free parking
Free WiFi
Restaurant
Swimming pool
Laundry facilities

Location

Nestled on the beach, this Hotel Zone resort is 0.1 mi (0.1 km) from Delphinus Dreams and 2.5 mi (4 km) from La Isla Shopping Mall. Caracol Beach and Gaviota Azul Beach are also within 5 minutes.

Resort Features

Catch some rays at the beach or spend the day relaxing at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.

Room Amenities

All 160 rooms boast private spa tubs and offer free WiFi and free minibar items. Furnished balconies and MP3 docks are standard, as are flat-screen TVs with digital channels.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Lessons/classes/games

  • Aerobics
  • Cooking
  • Pilates

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Premium food items
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Resort Amenities

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and scuba diving.

Dining is available at one of the resort's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 5 bars/lounges. Wireless Internet access is complimentary. This all-inclusive resort also offers an outdoor pool, an outdoor tennis court, and a fitness center. Complimentary self parking and valet parking are available on site.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive has designated areas for smoking.

  • Newspapers in lobby (surcharge) 
  • Rooftop terrace 
  • Number of bars/lounges - 5 
  • Fitness facilities 
  • Number of poolside bars - 2 
  • Full-service spa 
  • 24-hour front desk 
  • Beach umbrellas 
  • Spa treatment room(s) 
  • Grocery/convenience store 
  • Beach cabanas (surcharge) 
  • Tours/ticket assistance 
  • Coffee shop or café 
  • Beach sun loungers 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Pool sun loungers 
  • Free valet parking 
  • Outdoor pool 
  • Safe-deposit box at front desk 
  • Luggage storage 
  • Number of restaurants - 8 
  • Concierge services 
  • Gift shops or newsstand 
  • Snack bar/deli 
  • Designated smoking areas 
  • Outdoor tennis court 
  • Pool umbrellas 
  • Laundry facilities 
  • Beach towels 
  • Total number of rooms - 160 
  • One meeting room 
  • Wedding services 
  • Garden 

Family Friendly Amenities

  • Outdoor pool  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • Grocery/convenience store  
  • Snack bar/deli  
  • Laundry facilities  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

  • Furnished balcony 
  • Free newspaper 
  • Air conditioning 
  • Phone 
  • Free local calls 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Daily housekeeping 
  • Designer toiletries 
  • Private bathroom 
  • Bathrobes 
  • Hair dryer 
  • Rainfall showerhead 
  • Slippers 
  • Shower only 
  • Iron/ironing board 
  • Desk 
  • Digital TV service 
  • Flat-panel TV 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • MP3 docking station 
  • Blackout drapes/curtains 
  • Number of bathrooms -  
  • Private spa tub 
  • Room service (24 hours) 

Where to Eat

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.

Punta Vista - This bar is located by the pool and specializes in international cuisine.

The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the resort include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site 
  • Bicycle rentals on site 
  • Scuba diving on site 
  • Beach volleyball on site 
  • Kayaking on site 
  • Parasailing on site 

Spa Services

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

  • Sauna in spa 
  • Spa tub in spa 
  • Steam room in spa 
  • Minimum age to access spa is 17 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Hydrotherapy treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 

Resort Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No rollaway/extra beds available
No cribs (infant beds) available

Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Resort Name

  • Turquoize Hyatt Ziva Cancun Resort
  • Turquoize Hyatt Ziva Resort
  • Turquoize Hyatt Ziva Cancun
  • Turquoize Hyatt Ziva

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

All Inclusive Benefits

Book a stay in any room or rate category and receive ocean views; private luxury airport transfers (included with a minimum 4-night stay); VIP check-in and reception area; personalized butler who handles pre-arrival and on-resort concierge services; optional bottle of selected liquor placed in-room after check-in; complimentary Turquoize robe; free domestic and international calls (to USA, Canada, and Mexico); pre-arrival guest preference service (advance notification required); exclusive access to rooftop infinity pool with ocean views and Punta Vista bar; fine dining for adults only at La Bastille and preferred seating at Tradewinds; private elevator with direct access to Zen Spa and hydrotherapy circuit included; 10% discount at the spa; full privileges at Hyatt Zilara Cancun; and personalized in-room aromatherapy.

Full details provided at check-in. Offer subject to availability. Taxes and gratuity may not be included. Guests must contact the hotel directly with their flight details to arrange pick up and pre-arrival preference service; contact information is provided on the booking confirmation email. Spa appointment may be required. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.


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