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On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Guest reviews

4.6/5 Wonderful
717 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Map

Explore the area

Popular LocationGaviota Azul Beach1 min walk
Popular LocationForum Beach4 min walk
Popular LocationCancun Convention Center6 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive

Choose dates to view prices

  • Turquoize Ocean Front Master Double

    5/5 guest room rating

    Room amenities

    • 690 sq ft
    • Ocean view
    • Sleeps 4
    More detailsTurquoize Ocean Front Master Double
  • Turquoize Sky Ocean Front Master Double

    5/5 guest room rating

    Room amenities

    • 689 sq ft
    • Ocean view
    • Sleeps 4
    More detailsTurquoize Sky Ocean Front Master Double
  • Turquoize Sky Ocean Front Master King

    4.8/5 guest room rating

    Room amenities

    • 689 sq ft
    • Ocean view
    • Sleeps 3
    More detailsTurquoize Sky Ocean Front Master King
  • Turquoize Sky Swim Up Ocean Front Master Double

    Room amenities

    • 690 sq ft
    • Ocean view
    • Sleeps 4
    More detailsTurquoize Sky Swim Up Ocean Front Master Double
  • Turquoize Sky Swim Up Ocean Front Master King

    Room amenities

    • 690 sq ft
    • Ocean view
    • Sleeps 3
    More detailsTurquoize Sky Swim Up Ocean Front Master King
  • Turquoize Ocean Front Master King

    4.4/5 guest room rating

    Room amenities

    • 690 sq ft
    • Ocean view
    • Sleeps 3
    More detailsTurquoize Ocean Front Master King

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Cancun

Located on the beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Tortuga Beach and Gaviota Azul Beach, while Cancun Interactive Aquarium and Aquaworld are popular area attractions. Dolphin Discovery and Ventura Park Cancun are not to be missed.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Chac Mool Beach - 10 min walk
  • Cancun Golf Club at Pok Ta Pok - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • Lorenzo's — 1 min walk
  • Bastille - Adults only — 1 min walk
Questions about this property?Find answers

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 160 rooms boast indoor private hot tubs, and offer free WiFi and free minibar items. Furnished balconies and MP3 docking stations are standard, as are flat-screen TVs with digital channels.
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 forms of air-conditioned accommodation with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch Flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

On-site entertainment and activities
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Follows industry sanitisation guidelines of enhanced cleanliness
Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Protective shields in place at main contact areas
Contactless check-out

Safety measures

Individually wrapped food options available for dinner and through room service
Hand sanitiser provided
Masks available
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 5 bars/lounges
  • 24-hour room service

Things to do

  • Beach volleyball
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Scuba diving
  • Snorkelling

Family friendly

  • Dry-cleaning service
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower

Entertainment

  • 48-inch flat-screen TV
  • Digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private indoor hot tub
  • Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • Personal protective equipment, including masks, will be available to guests.
  • Contactless check-out is available.
  • Individually wrapped food options are available for dinner and through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva

Frequently asked questions

Can I cancel my reservation for free at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive and receive a full refund?
Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
As of Jul 11, 2020, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on Jul 13, 2020 start from CA $537, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an outdoor pool.
Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes and more.
Where is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive located?
Nestled on the beach, this Zona Hotelera resort is just steps away from Delphinus Dreams and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.

Guest reviews

Overall score and ratings for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

4.6
Wonderful
5 - Excellent
567
4 - Good
98
3 - Okay
19
2 - Mediocre
17
1 - Poor
16
4.8
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort, great food options, lots to do and amazing service. Highly recommend!

Stayed 5 nights in Jul 2020

1/5

  • Disliked: Staff & service

Half of the restaurants were closed during dinner. All restaurants were closed for breakfast except the buffet and the lunches only two places were open. The tv signal didn’t work to watch tv as we wind down for the evening. The hallways were filthy. We’d ask for things from the front desk and they just didn’t do it like I asked for Diet Coke and they just decided not to send it up to our room Even though last year they’d restock without us asking. We paid for laundry and they took my dress and said it was someone else’s. I had to fight to get it back. However The hotel made this right by taking half off of our laundry. The best thing about the property is the entertainer during the fun activities at night and the waiters and waitresses. We came in 2017 and it was amazing so knowing what we had before until now was disappointing. I understand the circumstances but It was bad.

Stayed 4 nights in Jul 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Everyone was very friendly and helpful. Food was great and everywhere was very clean

Stayed 7 nights in Mar 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The room, pools, spa and restaurants were all amazing and best part would be the location on the hotel with sea on 3 sides. The chevy's and moongate are the best restaurants and special mention to the amazing shows every night

    Stayed 4 nights in Feb 2020