The staff was amazing and the housekeeping was fantastic! However, the south building is in desperate need of renovation! The room smelled mildewy and the bathroom needs immediate help. The tub had been repaired, but the repair was peeling, and the shower floor had non-slip strips with sharp edges. In some areas, only the glue remained. We told the concierge, but nothing was done during our short stay. Where we stayed in the south building was quite a hike to the front desk and restaurants. The staff often transported us in golf carts and they were super!
There were high-quality food options on-site. We ate at the Arena Grill, Sea and Stones, and at the breakfast buffet..Everything was delicious, but expect to pay U.S. prices. The drinks were very expensive. No cash is accepted, only credit cards or put it on the room tab. There are some incentives, such as free Starbucks and 2 free drinks at Sea and Stones.
The location was safe and quiet, and we enjoyed our balcony, choice of 3 pools, and the beach. Westin provides towels, umbrellas, and loungers. It was a great vacation overall, but we avoided the room except to sleep and shower because it was not up to par. We'd go back to Cancun, but not to the Westin until it is fully renovated.