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Overview of The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

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Featured Image
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers
Outdoor Spa Tub
4 outdoor pools, pool umbrellas, sun loungers

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationCancun Interactive Aquarium1 min walk
    Popular LocationMarlin Beach2 min walk
    Popular LocationLa Isla Shopping Mall3 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)23 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is in Cancun's Zona Hotelera neighborhood, an area with great shopping. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Aquaworld. Traveling with kids? Consider Ventura Park Cancun, or check out an event or a game at Beto Avila Baseball Stadium. Looking to get your feet wet? Scuba diving, snorkeling and water skiing adventures can be found near the property.
Popular Location

What's nearby

  • Cancun Interactive Aquarium - 1 min walk
  • Tequila Museum - 1 min walk
  • Marlin Beach - 2 min walk
  • Yamil Lu'um Archaeological Zone - 3 min walk
  • La Isla Shopping Mall - 3 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • Oceano — 1 min walk
  • Viento — 1 min walk
  • El Fish Fritanga — 6 min walk
  • Ruth's Chris Steak House — 9 min walk
  • Cenacolo — 9 min walk

About this property

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Upscale resort on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 580 rooms boast jetted tubs and offer free WiFi and washers/dryers. Balconies and sofa beds are standard, as are LCD TVs with cable channels.
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun offers 580 accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations are furnished with double sofa beds. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, complimentary toiletries, and hair dryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and ceiling fans.

4 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a waterslide, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heavenly Spa by Westin has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 420.00 per person
  • 2 restaurants and 1 coffee shop/café
  • 1 swim-up bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 4 spa tubs
  • Basketball
  • Children's pool
  • Full-service spa
  • Mini golf
  • Shopping
  • Tennis
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Mini golf
  • Refrigerator
  • Snack bar/deli
  • Sofa bed
  • Supervised childcare/activities (surcharge)
  • Washer/dryer
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (608 square feet)
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Double sofa bed
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Shower/tub combination

Entertainment

  • Cable channels
  • DVD player
  • LCD TV

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Microwave
  • Refrigerator
  • Stovetop

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Washer and dryer

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers health screenings for COVID-19 (rapid antigen screenings) onsite for a surcharge. Reservations for health screenings are required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 420.00 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cancun Lagunamar
Cancun Lagunamar Westin
Cancun Westin Villas
Westin Lagunamar Cancun Resort
Westin Lagunamar Ocean Resort Villas
Westin Lagunamar Ocean Resort Villas Cancun
Westin Lagunamar Ocean Villas
Westin Lagunamar Ocean Villas Cancun
Westin Ocean Resort Cancun
Westin Villas Cancun
The Westin Lagunamar Ocean Resort Villas Cancun
The Westin Lagunamar Ocean Resort Villas Cancun
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Resort
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Cancun

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 656 out of 960 reviews
5 - Excellent 68%
Rating 4 - Good. 205 out of 960 reviews
4 - Good 21%
Rating 3 - Okay. 53 out of 960 reviews
3 - Okay 6%
Rating 2 - Poor. 30 out of 960 reviews
2 - Poor 3%
Rating 1 - Terrible. 16 out of 960 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Liked: Staff & service
Covid is not a reason to not have daily housekeeping, on the contrary. Is just an excuse to make more money, by not paying you personnel who was furloughed for at least 7 months without any means of income, from you, the business,and your government. The fact that you keep the umbrellas closed on the swimming pool areas, to keep us safe in case that the sea breeze is flying them off the concrete, is BS.What about the sun burn and the heat stroke that you let us endured on 31degrees Celsius? We are paying what you asked for, and people have to get what we pay for a 4 plus star hotel. I would not recommend or return to Westin lagunamar hotel, until you take proper care of the visitors. I was on the brink of collapsing on your swimming pool area, and left with bad sunburns. Anyway, I am glad that you come and opened the umbrellas when I called the manager. The wind was only 25mph!! Just a breeze as you expect to be on the shore.
Stayed 8 nights in May 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful! Food is delicious and facilities are always clean.
Stayed 7 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Westin Lagunamar. The villa was great and the location is wonderful.
Stayed 5 nights in Apr 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an amazing time staying here! Property was clean and food was great. I would recommend.
Stayed 4 nights in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was beautiful, the pool was huge and never felt crowded, the location is across from a mall with good restaurant options, and public transportation is very easy around hotel
Stayed 7 nights in Apr 2021