Covid is not a reason to not have daily housekeeping, on the contrary. Is just an excuse to make more money, by not paying
you personnel who was furloughed for at least 7 months without any means of income, from you, the business,and your government.
The fact that you keep the umbrellas closed on the swimming pool areas, to keep us safe in case that the sea breeze is flying them off the concrete, is BS.What about the sun burn and the heat stroke that you let us endured on 31degrees Celsius?
We are paying what you asked for, and people have to get what we pay for a 4 plus star hotel.
I would not recommend or return to Westin lagunamar hotel, until you take proper care of the visitors. I was on the brink of collapsing on your swimming pool area, and left with bad sunburns. Anyway, I am glad that you come and opened the umbrellas when I called the manager. The wind was only 25mph!! Just a breeze as you expect to be on the shore.