Title: The Royal Sands All Suites Resort & Spa - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Royal Sands All Suites Resort & Spa Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall ## Photo gallery for The Royal Sands All Suites Resort & Spa ![2 outdoor pools - The Royal Sands All Suites Resort & Spa (Cancun)](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/8870d43a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![2 bedrooms, in-room safe, desk, blackout drapes - The Royal Sands All Suites Resort & Spa (Cancun)](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/fd4db9d7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![43-inch plasma TV with cable channels, TV, DVD player - The Royal Sands All Suites Resort & Spa (Cancun)](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/0531e4ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony view - The Royal Sands All Suites Resort & Spa (Cancun)](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/4afa0b5a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - The Royal Sands All Suites Resort & Spa (Cancun)](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/82b061d9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to La Isla Shopping Mall and Aquaworld, The Royal Sands All Suites Resort & Spa provides 2 swim-up bars, 2 poolside bars, and a grocery/convenience store. Treat yourself to a massage, a facial, or a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe. ## Reviews 8.0 Very good ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Jan. 19 - Jan. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=25149569&PinnedHotelID=25149569&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=25149569&PinnedHotelID=25149569&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 20 - Jan. 21](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=25149569&PinnedHotelID=25149569&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=25149569&PinnedHotelID=25149569&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=25149569&PinnedHotelID=25149569&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=25149569&PinnedHotelID=25149569&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=25149569&PinnedHotelID=25149569&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=25149569&PinnedHotelID=25149569&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 12 of 12 rooms ### View all photos for Junior Suite Beachfront-Accommodation Only ![View from room](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/c107c3ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Beachfront-Accommodation Only ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge Plasma TV Blackout drapes/curtains Ceiling fan 2 bedrooms - 436 sq ft - Beach view - Sleeps 2 - 2 Double Beds ### View all photos for Junior Suite - Accommodation Only ![2 bedrooms, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/5c305ac8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Accommodation Only ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge Plasma TV Blackout drapes/curtains Ceiling fan 2 bedrooms - 436 sq ft - Resort view - Sleeps 2 - 2 Double Beds ### View all photos for One Bedroom Suite - Accommodation Only ![43-inch plasma TV with cable channels, TV, DVD player](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/76043d91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Suite - Accommodation Only ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Kitchen Refrigerator Dishwasher Plasma TV Blackout drapes/curtains - 811 sq ft - 1 bedroom - Resort view - Sleeps 4 - 1 King Bed and 2 Twin Murphy Beds ### View all photos for 1 Bedroom Beachfront-Accommodation Only ![43-inch plasma TV with cable channels, TV, DVD player](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/76043d91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Bedroom Beachfront-Accommodation Only ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Kitchen Refrigerator Dishwasher Plasma TV Blackout drapes/curtains - 811 sq ft - 1 bedroom - Beach view - Sleeps 4 - 1 King Bed and 2 Twin Murphy Beds ### View all photos for Two Bedroom Suite - Accommodation Only ![2 bedrooms, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/87eca226.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Suite - Accommodation Only ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Kitchen Refrigerator Dishwasher Plasma TV Blackout drapes/curtains - 1517 sq ft - 2 bedrooms - Resort view - Sleeps 6 - 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds ### View all photos for 2 Bedroom Beachfront-Accommodation Only ![2 bedrooms, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/b61d378e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bedroom Beachfront-Accommodation Only ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Kitchen Refrigerator Dishwasher Plasma TV Blackout drapes/curtains - 1517 sq ft - 2 bedrooms - Beach view - Sleeps 6 - 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds ### View all photos for One Bedroom Suite - Bed and Breakfast ![43-inch plasma TV with cable channels, TV, DVD player](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/76043d91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Suite - Bed and Breakfast ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Kitchen Refrigerator Dishwasher Plasma TV Blackout drapes/curtains - 811 sq ft - 1 bedroom - Resort view - Sleeps 4 - 1 King Bed and 2 Twin Murphy Beds ### View all photos for Two Bedroom Suite - Bed and Breakfast ![2 bedrooms, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/87eca226.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Suite - Bed and Breakfast ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Kitchen Refrigerator Dishwasher Plasma TV Blackout drapes/curtains - 1517 sq ft - 2 bedrooms - Resort view - Sleeps 6 - 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds ### View all photos for 1 Bedroom Beachfront - Bed and Breakfast ![43-inch plasma TV with cable channels, TV, DVD player](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/76043d91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Bedroom Beachfront - Bed and Breakfast ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Kitchen Refrigerator Dishwasher Plasma TV Blackout drapes/curtains - 811 sq ft - 1 bedroom - Beach view - Sleeps 4 - 1 King Bed and 2 Twin Murphy Beds ### View all photos for 2 Bedroom Beachfront-Bed and Breakfast ![2 bedrooms, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/b61d378e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bedroom Beachfront-Bed and Breakfast ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Kitchen Refrigerator Dishwasher Plasma TV Blackout drapes/curtains - 1517 sq ft - 2 bedrooms - Beach view - Sleeps 6 - 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds ### View all photos for Junior Suite - Bed and Breakfast ![View from room](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/cbd34efb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Bed and Breakfast ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge Plasma TV Blackout drapes/curtains Ceiling fan 2 bedrooms - 436 sq ft - Resort view - Sleeps 2 - 2 Double Beds ### View all photos for Junior Suite Beachfront-Bed and Breakfast ![View from room](https://images.trvl-media.com/lodging/26000000/25150000/25149600/25149569/c107c3ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Beachfront-Bed and Breakfast ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge Plasma TV Blackout drapes/curtains Ceiling fan 2 bedrooms - 436 sq ft - Beach view - Sleeps 2 - 2 Double Beds ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17320000/17310800/17310768/b3ca4976_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Temptation Cancun Resort All Inclusive - Adults Only Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 9.0 Wonderful 4,591 reviews CA $634 CA $774 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information?chkin=2026-1-20&chkout=2026-1-21&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=e3983f0a-f9cf-4107-a007-b33485abe779&top_cur=CAD) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/35000000/34980000/34975400/34975395/c3658dca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moon Palace Nizuc - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-The-Royal-Sands-All-Suites-Resort-Spa.h25149569.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-The-Royal-Sands-All-Suites-Resort-Spa.h25149569.Hotel-Information) ## About the area Located on the beach, The Royal Sands All Suites Resort & Spa is in Zona Hotelera, a neighborhood in Cancun. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Tortuga Beach. La Isla Shopping Mall and Cancun Convention Center are two other places to visit that come recommended. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) [View more Resorts in Cancun](https://www.expedia.ca/Cancun-Resort-Hotels.d179995-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.09792%2C-86.76622&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lUTdCzajNYExmUtdqTG9Xap331Q=) Blvd. Kukulcan, KM 13.5, No 32 Seccion A, Segunda Etapa, Zona Hotelera, Cancun, QROO, 77500 ### What's nearby - Kukulcan Plaza Shopping Mall \- 5 min walk \- 0.4 km - Luxury Avenue Shopping Mall \- 5 min walk \- 0.4 km - Hotel Zone Beaches \- 11 min walk \- 0.9 km - Cancun Interactive Aquarium \- 17 min walk \- 1.5 km - La Isla Shopping Mall \- 19 min walk \- 1.6 km ### Getting around - Cancun Intl. Airport (CUN) - 22 min drive ### Restaurants - La Veranda - ‪Hacienda Sisal - ‬3 min walk - ‪Club Bistro - ‬1 min walk - ‪Ilios Restaurant - ‬15 min walk - ‪Taboo Cancún - ‬10 min walk ## About this property ### The Royal Sands All Suites Resort & Spa Family-friendly resort near La Isla Shopping Mall Located close to Aquaworld and Iberostar Cancun Golf Course, The Royal Sands All Suites Resort & Spa provides 2 swim-up bars, 2 poolside bars, and a grocery/convenience store. Indulge in a massage, a facial, and a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi. Other perks include: - 2 outdoor pools and a children's pool, along with 2 swim-up bars - Free self parking, valet parking, and extended parking - Express check-in, a children's club (surcharge), and barbecue grills - Outdoor furniture, a billiards/pool table, and a reception hall Room features All guestrooms at The Royal Sands All Suites Resort & Spa offer comforts such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes. Extra amenities include: - Bathrooms with showers and free toiletries - 43-inch plasma TVs with cable channels and DVD players - Wardrobes/closets, microwaves, and coffee grinders ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/36000000/35700000/35698000/35697965/80eb9c13.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Royal Sands All Inclusive Resort & Spa Zona Hotelera - Pool - Parking included - Restaurant - Gym 8.8 Excellent 9 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=35697965&PinnedHotelID=35697965&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1160000/1159500/1159480/ca251ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Royal Cancun All Suites Resort Zona Hotelera - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 1,001 reviews CA $438 CA $537 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=1159480&PinnedHotelID=1159480&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1140000/1139400/1139341/5f7ec413.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Royal Sands Resort & Spa All Inclusive Zona Hotelera - 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Pool - All-inclusive - Spa - Pet friendly 8.6 Excellent 3,674 reviews CA $715 CA $872 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=41491098&PinnedHotelID=41491098&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free extended parking on site - Free valet parking on site ### Food and drink - 2 poolside bars - 2 swim-up bars - 3 bars/lounges - 3 restaurants - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Char Hut - Hacienda Sisal - La Veranda - Sidelines Sports Bar - The Royal Roast ### Things to do - 2 outdoor pools - Arcade/game room - Billiards/pool table - Children's club - Children's pool - Full-service spa - Playground - TV in common areas ### Family friendly - 2 outdoor pools - Arcade/game room - Children's club (surcharge) - Children's pool - DVD player - Grocery/convenience store - In-room crib - In-room microwave - Laundry facilities - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (weekdays only) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - Computer station ### Outdoors - Barbecue grill - Garden - On the beach - Outdoor entertainment area - Outdoor furniture - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Facials - Hydrotherapy - Manicures/pedicures - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator ### More - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - 43-inch plasma TV with cable channels - DVD player ### Food and drink - 24-hour room service - Cleaning supplies - Coffee grinder - Coffee/tea maker - Freezer - Microwave - Paper towels - Restaurant dining guides ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Connecting rooms available - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Contactless check-in available Express check-in available Minimum check-in age: 25 ### Check-out Check-out before 11:00 AM Contactless check-out available ### Special check-in instructions Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests with bookings that include Saturday night may be required to change rooms once during their stay. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.80 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, and window guards This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Royal Sands Apartment Cancun Royal Sands Apartment Royal Sands Cancun Apartment Royal Sands Cancun Cancun Royal Sands Apartment Apartment Royal Sands Royal Sands The Royal Sands Resort The Royal Sands Suites & Spa The Royal Sands All Suites Resort Spa The Royal Sands All Suites Resort & Spa Resort The Royal Sands All Suites Resort & Spa Cancun The Royal Sands All Suites Resort & Spa Resort Cancun ## Frequently asked questions ### Does The Royal Sands All Suites Resort & Spa have a pool? ### Is The Royal Sands All Suites Resort & Spa pet-friendly? ### How much is parking? ### What time is check-in at The Royal Sands All Suites Resort & Spa? ### What time is check-out at The Royal Sands All Suites Resort & Spa? ### Where is The Royal Sands All Suites Resort & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Royal Sands All Suites Resort & Spa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.2 Amenities ### 8.8 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 27 8 - Good 14 6 - Okay 5 4 - Poor 5 2 - Terrible 5 ## Reviews ### 2/10 Terrible #### GANGRUI Dec 11, 2025 Disliked: Cleanliness, amenities, property conditions & facilities The only thing their staff cares is tips, room service staff don’t take the tip even you leave the tip in the room, only accept tip when you give it to them face to face, and next day they will knock your door for room service when you stayed in your room( we want to take a rest),the worst experience is the buffet restaurant, I know guests supposed to tip the waiters, but every meal from breakfast to dinner? Waiters ask your room card and Take it away and only give you back when you finished eating (with the bill), even though you didn’t order anything extra, there’s tip options on the bill, there’s no soda fountain for lunch and dinner buffet, whatever you want for drinks, even water, waiter is asking for you room card and take it away, breakfast buffet, juice are offered at the self serve table, you think you don’t need waiter for drinks, they still ask you for the room card and give you the bill when you finish. Pool bar, if you don’t tip, wait 40 minutes to get your drinks, most importantly, don’t go to the hot tub, my wife and me and kids all get eczema. I am not a cheap guy( tipped around $200 in 5 days ), but took the room card away and forced guests to tip? it’s unacceptable. ![Tip at the buffet ](https://a.travel-assets.com/ugc/hotel-reviews/e865fbb3-f004-4adc-8def-682fcac640be-1765481332799.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Tip at the buffet ](https://a.travel-assets.com/ugc/hotel-reviews/ef5e0e2d-fb8b-42eb-b496-e77076849ade-1765481333132.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Tip at the buffet ](https://a.travel-assets.com/ugc/hotel-reviews/451390f0-d9a2-438c-a0a7-928abf1e183e-1765481332781.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Tip at the buffet ](https://a.travel-assets.com/ugc/hotel-reviews/ea985bac-da79-4523-b985-02e1c6567300-1765481332112.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### GANGRUI Stayed 6 nights in Nov 2025 ### 4/10 Poor #### John Dec 26, 2021 Liked: Cleanliness Disliked: Amenities Pros: Nice, clean, family friendly resort. Staff is courteous. Rooms are good size with multiple person sleeping options. Great views. Cons: Single specially restaurant on site which requires a reservation and books fast due to limited options. Sister resorts also provide the same dilemma and if you are fortunate enough to obtain a reservation at another property, plan on a three hour commitment due to shuttle service schedules and general meal time frame. Food quality has diminished since previous visit and unless you are dining off the limited buffet, menu ordered food can take a very long time due to the same kitchen being used for restaurant, pool side and room service orders. Beds are like sleeping on plyboard. Very little, if any, night entertainment. Lastly, the resort caters to time share guests and runs a strict Saturday - Saturday room schedule. This means, if you check-in on any day (example: Wednesday) and your stay extends past the upcoming Saturday, they will force you to change rooms on Saturday. ##### John Stayed 7 nights in Dec 2021 ### 8/10 Good #### Michael, Broomfield Nov 26, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location, staff ##### Michael Stayed 7 nights in Nov 2021 ### 10/10 Excellent #### Kenneth Nov 25, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Liked oretty much everything, noe thing we would change is putting rain head showers ##### Kenneth Stayed 8 nights in Nov 2021 ### 8/10 Good #### Angela Nov 16, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean and inviting atmosphere. ##### Angela Stayed 10 nights in Nov 2021 ### 10/10 Excellent #### SANDRA M, GERMANTOWN Nov 12, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Extremely clean and pretty. The food was amazing and the employees very nice and pleasant. Excellent service ##### SANDRA M Stayed 4 nights in Nov 2021 ### 4/10 Poor #### Jarrod Ross Aug 21, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \*\*\*\*WARNING\*\*\*\* this is a time share. Do not trust the concierge they are actually sales people trying to get you to go to their “presentation” don’t worry it’s “just information” and “no need to buy” all lies. They will offer you discounts for excursions the hard pressure you to buy the time share. Expedia should put this in the description so people know what’s goi g to happen. Food is ok. Staff is ok. Concierge are liars. Facility is ok. Beach is excellent. Pools are excellent. ##### Jarrod Ross Stayed 6 nights in Aug 2021 ### 6/10 Okay #### Verified traveller Aug 21, 2021 Liked: Cleanliness Disliked: Staff & service It’s a timeshare just with a different name. High pressure dishonest. Poor service poor food. And 2 of the restaurants are a 25 min drive away ##### Verified traveller Stayed 6 nights in Aug 2021 ### 10/10 Excellent #### Verified traveller Jul 25, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great restaurants. Service was slow. ##### Verified traveller Stayed 6 nights in Apr 2021 ### 10/10 Excellent #### Verified traveller Jun 28, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The food was excellent, the room was really clean and the staff was absolutely amazing!!! My husband and I said several times during the week that other hotels could learn how to do several things better in the US! We have already booked our next vacation! ##### Verified traveller Stayed 5 nights in Jun 2021 ### 10/10 Excellent #### Verified traveller Jun 27, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had the most amazing time everything was perfect, Maru was our concierge and she made sure our dinner reservations were made daily. The staff.... everyone was exceptional, especially the waiters at the beach. We were a bit leary about breakfast, but they had whatever you were in the mood for. Room service was awesome, hot meals delivered hot and the presentation of the plates, beautiful. We would definitely stay there again!! ##### Verified traveller Stayed 7 nights in Jun 2021 ### 6/10 Okay #### Verified traveller Jun 17, 2021 Liked: Cleanliness, staff & service, amenities Our rooms air conditioning was so loud and would freeze up and drip through the ceiling ##### Verified traveller Stayed 6 nights in Jun 2021 ### 2/10 Terrible #### Verified traveller May 24, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities It was the same menu every day, so I got tired of it, It tasted salty and terrible. Sushi was a mess, too ##### Verified traveller Stayed 6 nights in May 2021 ### 10/10 Excellent #### Verified traveller May 21, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities honestly I lovedddd this property! the food is delicious! hacienda was the best restaurant that I've ever eaten at! The churros were amazing ! it was always so clean! everyone was so friendly! Pool was great and so was the b each! ##### Verified traveller Stayed 6 nights in May 2021 ### 10/10 Excellent #### Verified traveller May 17, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great beach. Very nice service. ##### Verified traveller Stayed 6 nights in May 2021 ### 10/10 Excellent #### Verified traveller May 3, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I enjoyed the different food and drink services ##### Verified traveller Stayed 7 nights in Apr 2021 ### 8/10 Good #### Verified traveller Apr 25, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Royal Sands Suite and Spa was fantastic! I have been to Cancun before, but this was my first stay here. The staff were excellent and attentive. The cleaniness was off the charts, even in the bathrooms by the pool. The food was great, La Veranda was where we ate everyday, they have so many choices. We only ate dinner at one restaurant, which was good, but the restaurant by the pool was delicious. The setup of the pool connected to the beach was by far the greatest part! The only downfall, they need more night time entertainment. Some type of band or dj at night to keep things going. They had karaoke, which we did and it was fun, however something a little more upbeat would have been nice. Also, pool bar doesn't open until 10:30\. ##### Verified traveller Stayed 4 nights in Apr 2021 ### 10/10 Excellent #### Verified traveller Apr 24, 2021 Liked: Cleanliness, staff & service, property conditions & facilities Really liked hotel , very clean and staff is always very helpful ##### Verified traveller Stayed 4 nights in Apr 2021 ### 8/10 Good #### Verified traveller Apr 24, 2021 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is a bit older but still has all the amenities you need. Rooms were clean, pool was great and staff was awesome. Location was about 20 mins from the airport. The restaurants were good but none inside the hotel compared to the Hacienda Sisal outside, eat there! The staff was so friendly and accommodating. ##### Verified traveller Stayed 3 nights in Apr 2021 ### 10/10 Excellent #### Verified traveller Apr 22, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A super friendly and accommodating place! It is always clean and I LOVE the pool to swim laps in!! We continue to go back every year! ##### Verified traveller Stayed 4 nights in Apr 2021 ### 10/10 Excellent #### Camilo Apr 19, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### gracias! Muy bonita experiencia. Las instalaciones y el servicio de primera calidad. ##### Camilo Stayed 7 nights in Apr 2021 ### 4/10 Poor #### Verified traveller Apr 5, 2021 Liked: Cleanliness Disliked: Staff & service Be aware, this property will not let you have over any visitors whatsoever without paying for a “guest pass”. However, there ##### Verified traveller Stayed 4 nights in Mar 2021 ### 10/10 Excellent #### Verified traveller Apr 3, 2021 Liked: Cleanliness, staff & service, property conditions & facilities Friendly staff, strict cleaning, great restaurants. The beach and pool are stunning. Costs were transparent, no hidden fees. My only complaint was that tourists were not adhering to masks like they should've. ##### Verified traveller Stayed 5 nights in Mar 2021 ### 6/10 Okay #### Verified traveller Apr 2, 2021 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Pros- Large pools, on the beach, all rooms are ocean view and staff were constantly cleaning. Cons- No entertainment, same music, food was not great except some of the specialty restaurants, needs more restaurants We came in on a Sunday evening at 930pm and there was absolutely no entertainment, no pool entertainment- it seemed like the resort was closed ##### Verified traveller Stayed 4 nights in Mar 2021 ### 6/10 Okay #### Verified traveller Mar 29, 2021 Liked: Cleanliness, staff & service Very friendly staff always pleasant. Beds in lockoff hard and uncomfortable. Had to make multiple calls to keep fridge in room stocked. Fridge seal did not seal well. Poor entertainment music in lobby bar. Same thing every night same music night after night and no music at all on fri and saturday. ##### Verified traveller Stayed 4 nights in Mar 2021