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The Royal Islander – An All Suites Resort

Photo gallery for The Royal Islander – An All Suites Resort

Primary image
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas

Overview of The Royal Islander – An All Suites Resort

The Royal Islander – An All Suites Resort

3.5 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Blvd. Kukulcan, Km. 17, Lote 50, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationDelfines Beach11 min walk
  • Popular LocationEl Rey Ruins19 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
  • Popular LocationCancun Mall42 min drive

Choose dates to view prices

About this area

Cancun

The Royal Islander – An All Suites Resort is located in Zona Hotelera, a neighborhood in Cancun, and is near the airport and on the beach. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Aquaworld and Ventura Park Cancun. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park, or check out an event or a game at Andres Quintana Roo Stadium. Discover the area's water adventures with jet skiing, kayaking, and scuba diving nearby, or enjoy the great outdoors with ecotours.
Visit our Cancun travel guideOpens in a new window
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Map

What's nearby

  • Delfines Beach - 11 min walk
  • Maya Cancun Museum - 12 min walk
  • El Rey Ruins - 19 min walk
  • Aquaworld - 3 min drive
  • Cancun Mall - 42 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • Xkat-ik - 11 min walk
  • Da Vinci - 16 min walk
  • Restaurante Benazuza - 20 min walk
  • Mole - 3 min drive
  • Bana - 3 min drive

About this property

The Royal Islander – An All Suites Resort

Beach spa retreat walking distance from Maya Cancun Museum
Spend the day playing on the beach then return to dine at one of The Royal Islander – An All Suites Resort's 4 restaurants. Limited housekeeping is available.
The Royal Islander – An All Suites Resort offers 179 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on a limited basis.

2 outdoor tennis courts and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 8 AM–noon: MXN 260 for adults and MXN 260 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor tennis courts
  • Access to nearby outdoor pool
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Free bicycle rentals
  • Outdoor pool
  • Shopping
  • Spa services
  • Tennis
  • Volleyball

Family friendly

  • Access to nearby outdoor pool
  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Massages

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Microwave

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

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Policies

Check-in

Check-in from 4 PM - midnight
Express check-in
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: MXN 5000
Express check-out

Special check-in instructions

Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 10000 per accommodation, per night
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 260 for adults and MXN 260 for children (approximately)
  • Late check-out fee: MXN 5000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Housekeeping is not available on Sundays and public holidays.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Royal Islander
Royal Islander Cancun
Royal Islander Condo
Royal Islander Condo Cancun
Royal Islander All Suites Resort Cancun
Royal Islander All Suites Resort
Royal Islander All Suites Cancun
Royal Islander All Suites
The Royal Islander An All Suites Resort
The Royal Islander
Royal Islander Suites Resort

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 559 out of 992 reviews
5 - Excellent 56%
Rating 4 - Good. 267 out of 992 reviews
4 - Good 27%
Rating 3 - Okay. 91 out of 992 reviews
3 - Okay 9%
Rating 2 - Poor. 42 out of 992 reviews
2 - Poor 4%
Rating 1 - Terrible. 33 out of 992 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved everything about this property. The service at the restaurant and the food was excellent. Their room service was excellent. Will definitely go back.
Stayed 5 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved how clean the hotel always was, the staff really made an effort to keep the property spotless. The staff also were so friendly and accommodating. I loved the environment, it was fun and loud during certain hours of the day and then quiet and relaxing toward the late afternoon, it gave us a chance to feel relaxed by the pool with out the constant loud music and crazy screaming all the time.
Stayed 7 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have the best view ive ever had in any resort stay. Balcony overlooking the ocean. Very clean property. V friendly staff. For a holiday away from noise, traffic, distractions, this is the place. For excitement, lots to do, walks, this is not. Beachside is small, rocky, dangerous even. You can watch the water but not do much at its edges. A lot of weed came in too
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the friendliness off the staff, the cleanliness of the property and the food was awesome!
Stayed 6 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but they are closing pretty soon.
Stayed 4 nights in Jun 2022