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The Royal Islander - An All Suites Resort

4.5 star property
Resort with private beach, full-service spa

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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for The Royal Islander - An All Suites Resort

Couples dining
Outdoor pool, pool umbrellas
Exterior
Pillowtop beds, in-room safe, individually decorated
Massages

Reviews

8.6

Excellent

Popular amenities

  • Pool
  • Bar
    BarBar
  • On private beach
    On private beachOn private beach
  • Breakfast available
    Breakfast availableBreakfast available
  • Spa
    SpaSpa
  • Room service
    Room serviceRoom service

Explore the area

Map
Boulevard Kukulkan km 17.5, Lt Zona, Hotelera, Cancun, ROO, 77500
  • Popular LocationIberostar Cancun Golf Course11 min walk
  • Popular LocationDelfines Beach17 min walk
  • Popular LocationEl Rey Ruins20 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
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8.0 out of 10, Very good, (1374)
The price is CA $194
CA $240 total
includes taxes & fees
Aug 4 - Aug 5
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About the area

Cancun

The Royal Islander - An All Suites Resort is located in Zona Hotelera, a neighborhood in Cancun, and is near the airport and on the beach. Iberostar Cancun Golf Course and Aquaworld are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Ventura Park Cancun and Xoximilco. Traveling with kids? Consider El Sol de Cancun, or check out an event or a game at Oasis Arena. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.
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What's nearby

  • Iberostar Cancun Golf Course - 11 min walk
  • Maya Museum of Cancun - 15 min walk
  • Delfines Beach - 17 min walk
  • El Rey Ruins - 20 min walk
  • Aquaworld - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Tun-kul - ‬16 min walk
  • ‪Coffee & You - ‬19 min walk
  • ‪Hotel Emporio Cancun - ‬16 min walk
  • ‪Starcafe - ‬10 min walk
  • ‪Dos Lunas - ‬19 min walk

About this property

The Royal Islander - An All Suites Resort

Family-friendly resort near La Isla Shopping Mall
Close to Iberostar Cancun Golf Course and Delfines Beach, The Royal Islander - An All Suites Resort provides an airport shuttle, a swim-up bar, and a poolside bar. With a private beach, sun loungers, and scuba diving, this resort is the perfect place to soak up some sun. Treat yourself to a massage at the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Enjoy onsite activities like basketball, rowing/canoeing, and beach volleyball. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks include:
  • An outdoor pool and a children's pool, with pool umbrellas and a swim-up bar
  • Free self parking and extended parking
  • Buffet breakfast (surcharge), free bicycle rentals, and 2 outdoor tennis courts
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Guest reviews give top marks for the helpful staff
Room features
All 179 individually furnished rooms feature comforts such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Eco-friendly toiletries, showers, and shower/tub combinations
  • HDTVs with cable channels
  • Wardrobes/closets, balconies, and microwaves

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily buffet breakfast available for a fee: MXN 260 for adults and MXN 260 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's club
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf driving range
  • Mountain biking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Personal motorized watercraft
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing

Family friendly

  • Arcade/game room
  • Babysitting
  • Children's club
  • Children's pool
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages

Accessibility

  • Elevator

More

  • 8 buildings
  • 8 floors
  • Built in 1993
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Room service

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 5000
Express check-out available

Special check-in instructions

Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 10000 per accommodation
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 260 for adults and MXN 260 for children
  • Late check-out fee: MXN 5000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Housekeeping is not available on Sundays and public holidays.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Royal Islander
Royal Islander Cancun
Royal Islander Condo
Royal Islander Condo Cancun
Royal Islander All Suites Resort Cancun
Royal Islander All Suites Resort
Royal Islander All Suites Cancun
Royal Islander All Suites
The Royal Islander An All Suites Resort
The Royal Islander
Royal Islander Suites Resort

Frequently asked questions

Does The Royal Islander - An All Suites Resort have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Royal Islander - An All Suites Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Royal Islander - An All Suites Resort?

Self parking and extended parking are free at this property.

What time is check-in at The Royal Islander - An All Suites Resort?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at The Royal Islander - An All Suites Resort?

Check-out is at 11 AM. Late check-out is available for MXN 5000 (subject to availability).

Does The Royal Islander - An All Suites Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Royal Islander - An All Suites Resort located?

Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Iberostar Cancun Golf Course, Delfines Beach, and El Rey Ruins. Maya Museum of Cancun and San Miguelito are also within 1 mi (2 km).

The Royal Islander - An All Suites Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1003 reviews" "
Rating 8 - Good. 248 out of 1003 reviews" "
Rating 6 - Okay. 93 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Catherine V

Liked: Cleanliness
Disliked: Staff & service
There is nowhere else to go eat. The food there is super expensive tacos are the cheapest food you could buy anywhere and I paid 25 dollars for 3 tacos and 3 quesadillas crazy. The staff members were not the friendliest and the pool was a bit dirty.

10/10 Excellent

Tanairi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love that you can enjoy all Royal Resorts at no additional cost.
Stayed 7 nights in Jul 2023

10/10 Excellent

JASON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
affordable, family friendly, staff is friendly
Stayed 7 nights in Jul 2023

8/10 Good

Natalia

Stayed 6 nights in Jul 2023

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In general, everything was excellent, the only bad point is that they do not have a scale in the entire hotel to weigh the suitcases for the plane.

6/10 Okay

Earth

Disliked: Cleanliness, staff & service
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Stayed 5 nights in Jun 2023

8/10 Good

Ross

Travelled with family
Liked: Cleanliness, staff & service
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.

10/10 Excellent

Civil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel and access to beaches. Staff at the front desk wasn’t so friendly.
Stayed 5 nights in Jul 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location!
Stayed 7 nights in Jun 2023

4/10 Poor

Joe

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
Stayed 8 nights in Jun 2023

4/10 Poor

Rob

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Not really a resort experience
Stayed 2 nights in Jun 2023

10/10 Excellent

Alma

Travelled with family
Great experience with staff. Sad to hear the hotel is closing on 7/15 and all the staff is being let go. Hopefully they get their jobs back.
Stayed 6 nights in Jun 2023

2/10 Terrible

Regina

Liked: Cleanliness, property conditions & facilities
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
Stayed 3 nights in Jul 2023

2/10 Terrible

Hamid

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property is old and they make you change the room after your first night. It is a timeshare hotel, but they don't tell you until you get moved to new room. Staff do not provide you with the information needed. They do ask you if you need help all the time, but no correct information is provided. Old building and old matress. The hotel needs an upgrade.
Stayed 4 nights in Jun 2023

8/10 Good

Shara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that we had access to all royal locations in the area and they were all accessible via a free shuttle that runs every hour. The accommodations exceeded my expectations. I found the food to be very expensive and the folks in our group with dietary restrictions or allergies had a hard time because allergens were not clearly labeled on buffet items.
Stayed 6 nights in Jun 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for families - believe it’s closing this autumn
Stayed 7 nights in Jun 2023

10/10 Excellent

Alexandro

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Simple, I want to go back. It's so relaxing, so clean so lay back. Loved the placed.....
Stayed 5 nights in Jun 2023

10/10 Excellent

Jim

Stayed 1 night in Jun 2023

10/10 Excellent

Monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very relaxed and family friendly place.
Stayed 5 nights in Jun 2023

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation!
Stayed 4 nights in Jun 2023

10/10 Excellent

Maria

Stayed 2 nights in Jun 2023

10/10 Excellent

Theodor

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, place and location
Stayed 8 nights in Jun 2023

8/10 Good

Stacey Tamicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
Stayed 4 nights in Jun 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are unique.
Stayed 7 nights in Jun 2023

10/10 Excellent

Abby

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
Stayed 1 night in Jun 2023