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The Ritz-Carlton, Cancun

Star Rating
5 out of 5

Information

Reviews

4.6 / 5Exceptional
1,369 reviews

Amenities

  • Pool
  • Air Conditioning
  • Spa
  • Restaurant

Map

What's nearby

  • Popular Location
    Luxury Avenue Shopping Mall
    11 min walk
  • Popular Location
    Aquaworld
    17 min walk
  • Popular Location
    Cancun Interactive Aquarium
    2 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Room, 1 King Bed, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Room, 1 King Bed, Balcony, Oceanfront

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Club Room, 1 King Bed, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Suite, 1 Bedroom, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Club Room, 1 King Bed, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Club Room, 2 Double Beds, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Room, 2 Double Beds, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Room, 2 Double Beds, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Club Room, 2 Double Beds, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Club Suite, 1 Bedroom, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 2
    More details
  • Club Suite, 1 Bedroom, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Club Suite, 1 Bedroom

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Suite, 1 Bedroom, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Room, 1 King Bed, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Room, 1 King Bed, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Room, 1 King Bed, Ocean View (Club Level)

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Suite, 1 Bedroom, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Club Room, 1 King Bed, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Club Room, 2 Double Beds, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Room, 2 Double Beds, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Room, 2 Double Beds, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Club Room, 2 Double Beds, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Club Suite, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Club Suite, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Club Suite (Master Suite)

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Suite, 1 Bedroom, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details

About this area

Cancun

Located on the beach, The Ritz-Carlton, Cancun is in Cancun's Zona Hotelera neighbourhood, an area with good shopping. The area's natural beauty can be seen at Delfines Beach and Forum Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Travelling with kids? Don't miss Delphinus Dreams and Ventura Park Cancun. Our guests appreciate the resort's quiet location.

What's nearby

  • Popular Location
    Luxury Avenue Shopping Mall - 11 min walk
  • Popular Location
    Aquaworld - 17 min walk
  • Popular Location
    Cancun Interactive Aquarium - 2 min drive
  • Popular Location
    Maya Cancun Museum - 2 min drive
  • Popular Location
    La Isla Shopping Mall - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • Where to eat
  • The Club Grill – Pool-view fine-dining restaurant with a bar. Serves dinner on select days. Kids' menu available.
  • Fantino – Ocean-view fine-dining restaurant. Serves dinner on select days. Kids' menu available.
  • Casitas – Beachfront restaurant offering seafood. Serves dinner. Reservations required. Kids' menu available.
  • The Culinary Center – Beachfront theme restaurant. Serves lunch and dinner on select days. Reservations required.

About this property

The Ritz-Carlton, Cancun

Upscale resort on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, Cancun's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 365 soundproofed rooms feature WiFi and iPod docks. Guests can enjoy deep soaking bathtubs, and other standard amenities include balconies or patios, 24-hour room service and wired Internet (surcharge).
The Ritz-Carlton, Cancun offers 365 forms of air-conditioned accommodation with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and complimentary toiletries.
In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Special check-in instructions

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.

Pets

  • Pets not allowed

Payment types at the property

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 50 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Business centre/computer access
  • Internet access
  • Valet parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 36 for adults and USD 18 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Valet parking fee: USD 20.00 per night
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Ritz-Carlton Cancun Resort
  • Ritz-Carlton Cancun
  • Ritz Cancun
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • The Ritz Carlton Cancun

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18.00 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 18.00 per day)

Parking and public transport

  • Valet parking: USD 20.00 per night
  • Limited parking spaces
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:30 AM: USD 36 for adults and USD 18 for children
  • 8 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Aerobics classes
  • Art gallery
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Pilates classes
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Dry-cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • German
  • Japanese
  • Russian
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre (290626 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Beach towels
  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock
  • pay films

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Nearby things to do

Activities

Where to eat

4.6

Exceptional

5 - Excellent
1,041
4 - Good
203
3 - Okay
78
2 - Mediocre
25
1 - Poor
22
4.8
Cleanliness
4.8
Service and Staff
4.5
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Dec. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is absolutely lovely. We stay every year- couldn't be more pleased with a hotel.

Stayed 7 nights in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service

The Ritz Carlton is a wonderful property: the staff is professional and friendly. Food is great and personalised attention is a part of the deal. I am happy to say it has been one of the best stays of my life

Stayed 5 nights in Dec. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente hotel very comfortable for kids awesome restaurant

Stayed 4 nights in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Ritz-Carlton and every single employee were above and beyond expectation. Everyone has a smile and goes out of their way to make sure you are having the best vacation ever. I can not say one thing that disappointed me in the least. Great job everyone. Thank you!

Stayed 5 nights in Nov. 2019

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