Ratings based on 440 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Habitaciones comodas

Posted 28-Jun-2016
Excelente servicio habitaciones comodas, solo estuve una noche
5out of 5
by A verified traveller fromReading, UK

A very good hotel

Posted 24-Jun-2016
Pros: It's actually quite pretty inside. Private......nice breakfast. Simplicity :)
Cons: Room fridges or a vending machine.
Location: It's in the middle of Cancun....there is everything to do there!
Well, where to start? Ok, so it was a cheap week away and I'd spent literally nothing on my stay there compared to what it really costs in the hotel zone. To be fair it doesn't have half of the facilities those branded ones do. But (and it's a big but). Everything is literally on your doorstep. Don't be scared of the area, it may look rough but the people are all friendly. I walked the whole of Cancun for 7 days and not once had any problems. This may just be the Mexican people IDK. But it's Mexico, not the UK. Or even halfway between. If you look for trouble you will find it. I didn't want any so I guess I didn't find any. I cannot guarantee your safety with this statement however, but as a single guy who was obviously a tourist who didn't speak the language (at all!). I had no problems. The hotel itself looks fab inside. It has a pool, hot tub an amazing rooftop platform. The rooms look nice, clean (and I mean very clean!). They lack fridges which would be my only gripe, but it's hardly a chore to get refreshments. Breakfast was simple but very nice. Traditional...you are in Mexico remember, not the USA or the UK. Enjoy your stay here if you go. If you're looking for friendly staff and a safe place to stay and not a lot else here's the place. I loved my stay there. I will be returning in the near future. :)
Comment from Hotel Management
21-Jul-2016 by Genesis, Hotel Management
Alex thank you so much for your review, we really appreciate it and please do come back!
4out of 5
by A verified traveller fromrecife

custo beneficio excelente

Posted 13-May-2016
Hotel muito central, com opções de compra por perto e um pouco difícil de encontrar Pq não tem fachada. Os quartos não tem frigobar e nunca fique nos apartamentos mais altos, a subida de escada é malvada.
3out of 5
by Isabelle fromMontréal

Propre et pas cher

Posted 11-Apr-2016 on Hotels
La pancarte extérieure de l'hôtel est en réparation, donc il est difficile à trouver. Situé dans un quartier ouvrier pas très joli, il ne faut pas se laisser influencer par les alentours! La propreté de cet hôtel es exemplaire, tout est passé par la désinfection, le nettoyage des chambres jusqu'au lavage des fenêtres, partout dans le petit (et charmant) hôtel c'est propre et ça sent bon. Mais ce qui fait la grande qualité de cet endroit est surtout la gentillesse et serviabilitee de son personnel, particulièrement Genesis, qui es une employée hors pair. Elle a été super gentille avec nous!!! Je recommande cet hôtel à tout ceux qui ne veulent pas être dans zone hôtelliere, qui veulent un petit hôtel tranquille pas cher et où les petits dej sont inclus et très bons.
Comment from Hotel Management
9-Jul-2016 by Genesis, Hotel Management
Thank you so much for your feedback, we appreciate it.
4out of 5
by Adriana fromDF

Posted 4-Apr-2016 on Hotels
Las instalaciones en general del hotel son buenas, lo único que me parece que es un área de oportunidad es contar con un lugar para extender la ropa húmeda ya que al estar en playa la ropa permanece mojada y sin secado se apesta.
Comment from Hotel Management
9-Jul-2016 by Genesis, Hotel Management
Gracias por su comentario, lo tomaremos en cuenta para mejorar. Excelente día!
3out of 5
by Jodi fromLittleton

Nosiy, but Nice rooms for the Price

Posted 28-Mar-2016 on Hotels
Nice room for the price. Location not ideal and road noise was loud, but pleasantly surprised by updated rooms.
Comment from Hotel Management
4-Jun-2016 by Genesis, Hotel Management
We appreciate your feedback, have a great a day!
3out of 5
by Roberto fromTabasco

Para pasar la noche

Posted 28-Mar-2016 on Hotels
Bien, buen hotel para pasar la noche
Comment from Hotel Management
9-Jul-2016 by Genesis, Hotel Management
Gracias por su comentario.
5out of 5
by Diego Ernesto fromMerida

Comodidas

Posted 26-Mar-2016 on Hotels
Muy amable el personal,todo tranquilo y comodo
Comment from Hotel Management
4-Jun-2016 by Genesis, Hotel Management
Muchas gracias por su comentario esperamos que regrese pronto!
2out of 5
by arstein fromPalms, MI

Reserved room occupied by other guests

Posted 17-Mar-2016 on Hotels
Arrived at hotel Saturday night. Nor room was available for us. Had to book room for 2 days at a different hotel. Never stayed in room so I do not know about room standard. Need to get refund for 2 days from hotels.com(prepaid) Poor customer service. Was left with a taxi bill to other
Comment from Hotel Management
9-Jul-2016 by Genesis, Hotel Management
I sincerely apologize for this bad experience you had to go through. I hope you got your refund, my sincere apologies on behalf of the staff.
4out of 5
by jose luis fromVillahermosa

Bien

Posted 16-Mar-2016 on Hotels
Muy bien
Comment from Hotel Management
9-Jul-2016 by Genesis, Hotel Management
Gracias por su comentario!