Was extremely disappointed in our trip this year. We had stayed here for the first time last January and the resort as a whole was amazing so we decided to go again. This year was completely different.
The staff was very unfriendly.
Last year we upgraded to the ambassador suite upon arrival and was hoping to do the same this year. The person at check in gave us a price and as we were discussing he came back with a price nearly $400/night higher than originally stated, and then came back a second time with an even higher price. Once he found out we weren’t going to pay $800/night for it he told us it was reserved anyway. We gave it a shot again the second day and still the same, however the room sat empty the entire weekend.
The staff last year was amazing. Everyone knew your name and made you feel welcome. This year was the total opposite. Golf cart drivers didn’t know where things were to take us on the resort, greeters at the restaurants kept calling my girlfriend sir.
Food service was extremely slow. 60-90 minutes to get an order of just one item. On the second day we ordered room service breakfast and still have not received it.
A free Covid test was supposed to be available also, however after 2 hours of arguing we finally just ended up paying their $50/person fee because we had to have the test.
We had looked at making this an annual trip because the resort itself is fantastic, but we are now reconsidering and looking at other options.
