- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service, amenities
There are 5-6 restaurants, and not one has good food. The families we talked to all said the same thing and that they made a mistake staying here. The service is so terrible as well. You get room service included in your stay and it took OVER 2 hours, and when the food arrived it was soggy, and freezing cold. I asked for a hair dryer and it took an hour and a half to arrive. There is nothing to do by 9 PM, and you are not near the Cancun downtown area. We left after 3 nights and finished our week elsewhere. Nothing is close enough to walk to. Walk a mile to eat, and play tennis which was the inky good thing about this place. Takes forever to wait for the included golf carts they will drive you around in as well. When we left they tried to charge us for a night we weren’t going to stay...took two hours to get a refund for the nights we wanted to leave early from because everything all around was terrible.