Title: Solymar Condo by Casago - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire condo # Solymar Condo by Casago On beach with 2 outdoor pools for sandy fun near Iberostar Cancun Golf Course ## Photo gallery for Solymar Condo by Casago ![On the beach, white sand, beach bar - Solymar Condo by Casago (Cancun)](https://images.trvl-media.com/lodging/16000000/15890000/15883500/15883455/c547fafd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Studio Suite, Ocean View | Beach/ocean view - Solymar Condo by Casago (Cancun)](https://images.trvl-media.com/lodging/16000000/15890000/15883500/15883455/98f084c1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Beach bar - Solymar Condo by Casago (Cancun)](https://images.trvl-media.com/lodging/16000000/15890000/15883500/15883455/e56ed727.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Studio Suite, Ocean View - Solymar Condo by Casago (Cancun)](https://images.trvl-media.com/lodging/16000000/15890000/15883500/15883455/88cb81c1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Solymar Condo by Casago (Cancun)](https://images.trvl-media.com/lodging/16000000/15890000/15883500/15883455/09046e2c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Located close to Delfines Beach and Iberostar Cancun Golf Course, Solymar Condo by Casago provides a beach bar, a poolside bar, and laundry facilities. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 bars and a restaurant. ## Reviews 5.2 ## Popular amenities - Pool - Free WiFi - Restaurant - Air conditioning - Laundry - Bar ## Room options ### Check availability for these dates Tonight [Jan. 23 - Jan. 24](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=15883455&PinnedHotelID=15883455&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=15883455&PinnedHotelID=15883455&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 24 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=15883455&PinnedHotelID=15883455&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=15883455&PinnedHotelID=15883455&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=15883455&PinnedHotelID=15883455&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=15883455&PinnedHotelID=15883455&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=15883455&PinnedHotelID=15883455&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=15883455&PinnedHotelID=15883455&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/16000000/15890000/15883500/15883455/b21d8e83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Balcony Air conditioning Kitchenette Full-sized refrigerator/freezer TV Private bathroom Hair dryer Microwave - 538 sq ft - Sleeps 2 - 1 King Bed - Partial sea view ### View all photos for Superior Studio Suite, Ocean View ![Superior Studio Suite, Ocean View | Beach/ocean view](https://images.trvl-media.com/lodging/16000000/15890000/15883500/15883455/98f084c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio Suite, Ocean View ### Highlights Air conditioning Kitchenette Full-sized refrigerator/freezer TV Hair dryer Microwave Cookware/dishes/utensils Stovetop - Sleeps 3 - 1 King Bed - Ocean view ## You may also like Ad ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/19000000/18610000/18604400/18604381/32f500c7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Ojo de Agua Puerto Morelos - Pool - Free WiFi - Restaurant - Air conditioning 7.4 Good 1,003 reviews CA $134 CA $167 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Cancun-Hotels-Hotel-Ojo-De-Agua.h18604381.Hotel-Information?chkin=2026-1-31&chkout=2026-2-1&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=4827c02c-ca36-4be9-a8f9-8cb4baa4d796&top_cur=CAD) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/62000000/61420000/61419800/61419732/eca78a3c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn by Marriott Cancun Hotel Zone Zona Hotelera - Pool - Breakfast included - Free airport shuttle - Pet friendly 8.8 Excellent 2,800 reviews CA $181 CA $229 total includes taxes & fees Feb 5 - 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All-Inclusive Cancun - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 2,994 reviews CA $529 CA $646 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information?chkin=2026-2-2&chkout=2026-2-3&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=4827c02c-ca36-4be9-a8f9-8cb4baa4d796&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Solymar-Condo-By-Casago.h15883455.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Solymar-Condo-By-Casago.h15883455.Hotel-Information) ## About the area Located in Zona Hotelera, a neighborhood in Cancun, this condo is near the airport and on the beach. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. El Sol de Cancun and Extreme Adventure are also worth visiting. With snorkeling and fishing nearby, you'll find plenty of adventures in the water. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) [View more Condo rentals in Cancun](https://www.expedia.ca/Cancun-Condos.d179995-aaCondos.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.05252%2C-86.78265&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=K_C93NUxEH7eMFcGlg3iRiv0-YQ=) Boulevard Kukulkán Km 18.7, Cancun, QROO, 77500 ### What's nearby - ![Hermosa Laguna Nichupte de agua Salada y color hermosas ](https://images.trvl-media.com/place/179995/87a37650-106b-4915-9d83-11c3469d9d6d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Nichupté Lagoon 2 min walk \- 0.2 km - ![Aerial view of Iberostar Selection Hotel garden and Laguna Nichupte Lagoon in Cancun, Quintana Roo QR, Mexico.](https://images.trvl-media.com/place/6075620/344db3fc-b82b-44bd-936f-899729d4e71f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Iberostar Cancun Golf Course 6 min walk \- 0.6 km - ![El Rey Ruins which includes building ruins](https://images.trvl-media.com/place/6075612/ae32c56e-a27b-48bc-8a5a-1dd12d861020.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) El Rey Ruins 11 min walk \- 1.0 km - ![Playa Delfines which includes general coastal views, a sandy beach and tropical scenes](https://images.trvl-media.com/place/6075628/7d4170a0-911e-45f7-bafe-0f815ed10689.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Delfines Beach 13 min walk \- 1.1 km - El Rey Ruins Trailhead 11 min walk \- 1.0 km ### Getting around - Cancun Intl. Airport (CUN) 14 min drive ### Restaurants - Ennea Beach Club 13 min walk - Zai 5 min walk - Royal Solaris Cancun 4 min walk - Marco Polo Restaurante 4 min walk - Azvl 11 min walk ## About this property ### Entire place You'll have the entire condo to yourself and will only share it with other guests in your party. ### Solymar Condo by Casago On beach with 2 outdoor pools for sandy fun near Iberostar Cancun Golf Course At this condo, hit the beach, dine onsite at the restaurant, or enjoy a drink at one of the condo building's 2 bars/lounges. The condo offers free WiFi, a TV with digital channels, and a hair dryer. Amenities also include a shower and free toiletries. Housekeeping is not available. This condo offers 40 air-conditioned accommodations with hair dryers and complimentary toiletries. Televisions come with digital channels. Bathrooms include bathtubs or showers. This Cancun condo provides complimentary wireless Internet access. 2 outdoor swimming pools are on site. The recreational activities listed below are available either on site or nearby; fees may apply. ## Similar properties ![Beach/ocean view](https://images.trvl-media.com/lodging/21000000/20480000/20476900/20476869/b38fc50e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean View Apartments Zona Hotelera - On private beach - Pool - Spa - Parking included 7.2 Good 164 reviews CA $111 CA $242 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=20476869&PinnedHotelID=20476869&HadPinnedHotel=true®ionId=-1&adults=2) ![Sundeck](https://images.trvl-media.com/lodging/10000000/9730000/9724900/9724802/495785b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amigo Rental Zona Hotelera - Pool - Kitchen - Parking included - Free WiFi 6.2 63 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=9724802&PinnedHotelID=9724802&HadPinnedHotel=true®ionId=-1&adults=2) ![Land view from property](https://images.trvl-media.com/lodging/21000000/20480000/20477400/20477369/374d4a59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean View Apartments – Delicia Zona Hotelera - Pool - Parking included - Free WiFi - Restaurant 7.2 Good 112 reviews CA $111 CA $243 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=20477369&PinnedHotelID=20477369&HadPinnedHotel=true®ionId=-1&adults=2) ![Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/6cc66226.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean View Apartments – Increíble Zona Hotelera - Pool - Parking included - Free WiFi - Air conditioning 7.6 Good 78 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/28000000/27180000/27177900/27177811/d6912fc0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Incredible sea view deluxe with balcony Zona Hotelera - Ocean view - Pool - Kitchen - Free WiFi 6.0 11 reviews CA $186 CA $324 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=27177811&PinnedHotelID=27177811&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/10000000/9350000/9344200/9344136/007d2e0e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Green 16 Zona Hotelera - Pet friendly - Parking included - Free WiFi - Restaurant 6.0 431 reviews CA $69 CA $90 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=9344136&PinnedHotelID=9344136&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/45000000/44590000/44585800/44585754/fed9c96d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach and Ocean Front Apartments 1 Zona Hotelera - Pool - Parking included - Free WiFi - Air conditioning 7.2 Good 55 reviews CA $159 CA $262 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=44585754&PinnedHotelID=44585754&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/37000000/36090000/36085900/36085831/ef634f90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cancun Plaza Condo Hotel Zona Hotelera - Pool - Spa - Kids pool - Parking included 7.0 Good 478 reviews CA $106 CA $135 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=36085831&PinnedHotelID=36085831&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, sun loungers](https://images.trvl-media.com/lodging/108000000/107830000/107829900/107829811/940803ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Solymar Beach Resort Zona Hotelera - On private beach - Pool - Parking included - Free WiFi [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=107829811&PinnedHotelID=107829811&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/122000000/121190000/121187300/121187280/ec62abbc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OvaCancun Apartments Zona Hotelera - Pool - Parking included - Free WiFi - Air conditioning CA $148 CA $185 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=121187280&PinnedHotelID=121187280&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - On a white sand beach ### Pool/Spa - 2 outdoor pools ### Internet - Available in the condo: Free WiFi ### Parking and transportation - Free offsite parking within 1 mile - 24-hour roundtrip airport shuttle on request for a surcharge ### Dining - 2 bars/lounges - A beach bar - A poolside bar - A restaurant ### Bedrooms - Bedsheets provided ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 65-inch TV with digital channels ### Laundry - Laundry facilities ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - Cobblestone flooring in public areas - Elevator - Smoking not allowed ### Services and conveniences - ATM - No housekeeping service - Tour and ticket assistance ### Location highlights - Near the airport - Near the sea ### Things to do - Fishing nearby - Snorkeling nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 40 units ## Policies ### Check-in Check-in start time: 4 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation There is no front desk at this property Guests must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Lockbox, private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of USD 100 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 6) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### Property is also known as Seaside Condo Solymar Cancun Seaside Condo Solymar Seaside Solymar Cancun Seaside Solymar Solymar by Seaside Solymar Beach Resort by Seaside Solymar Condo by Casago Condo Solymar Condo by Casago Cancun Solymar Condo by Casago Condo Cancun ## Frequently asked questions ### Does Solymar Condo by Casago have a pool? ### How much does it cost to stay at Solymar Condo by Casago? ### Is Solymar Condo by Casago pet-friendly? ### How much is parking? ### What time is check-in at Solymar Condo by Casago? ### What time is check-out at Solymar Condo by Casago? ### Does Solymar Condo by Casago provide a shuttle to the airport? ### Where is Solymar Condo by Casago located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Solymar Condo by Casago Reviews 5.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 5.0 Cleanliness ### 8.0 Location ### 5.4 Staff & service ### 5.0 Property conditions & facilities 10 - Excellent 9 8 - Good 7 6 - Okay 9 4 - Poor 11 2 - Terrible 19 ## Reviews ### 8/10 Good #### Lindsay Nov 29, 2023 Liked: Amenities, property conditions & facilities, communication Apartment was as seen in the pictures. Large king size comfy bed, kitchenette, seating area, and out door balcony. Great communication with concierge and easy direction/instructions for check in and accessing the room. Cons: shower has zero water pressure and trickles out. Minimal hot water. The shower/toilet area is extremely small and tight. The cleaning is very surface and I had to sweep the floor upon arrival as the floor was covered with hair, sand, dirt. There was no soap left to clean the dishes so unable to use as they felt greasy. However, I would recommend this place as water pressure issues is expected in Mexico and the cleaning issues can be resolved easily. ##### Lindsay ### 10/10 Excellent #### JASON May 2, 2023 Liked: Cleanliness, property conditions & facilities, communication Great property snd great contact person. The beach is narrow here and minimal restaurants in walking distance ##### JASON Stayed 4 nights in Apr 2023 ### 2/10 Terrible #### Vicente Feb 4, 2024 Disliked: Cleanliness, room comfort, communication The elevator was broken down for 8 days the food was terrible and the property was too far from any convenience store ##### Vicente Stayed 5 nights in Jan 2024 ### 4/10 Poor #### sergio Apr 17, 2025 Disliked: Cleanliness, amenities, property conditions & facilities La propiedad olía a guardado, las cazuelas estaban muy dañadas se pegaba todo, para cocinar no lo recomiendo, el refri tenía un foco de casa parecía que hiba a dañarse. Habían muchos mosquitos nos picaron bastantes. Tiene una vista muy bonita a la playa y una buena televisión ##### sergio Stayed 2 nights in Apr 2025 ### 8/10 Good #### Fernanda May 3, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication El Wifi en la habitación es muy lento pero al final de cuentas está bien porque se supone que uno va a disfrutar el mar jajaja por lo demás esta bien el lugar ##### Fernanda Stayed 3 nights in Apr 2024 ### 2/10 Terrible #### Perrine Apr 29, 2024 Disliked: Cleanliness, room comfort, communication #### À fuire Arrivé à 22h, l’hôtel n’avait pas notre réservation. Il convient de contacter l’hôte 24h avant alors que nous avons réservé 2h avant. Cherchez l’erreur. ##### Perrine Stayed 2 nights in Apr 2024 ### 2/10 Terrible #### Luis E Ludena Nov 22, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The condo that they gave us when we got there was horrible, not 2 queen beds. Only one queen bed, one half sofa and one roller bed. They lied to us especially Julia and she was really rude. I will never pick this place again! ##### Luis E Ludena Stayed 6 nights in Nov 2021 ### 4/10 Poor #### william Aug 24, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No hay ninguna ayuda no hay limpieza no hay wifi y el hotel te ignora por que es condominio ##### william Stayed 5 nights in Aug 2021 ### 6/10 Okay #### Verified traveller Aug 20, 2021 #### Good location It was convenient. ##### Verified traveller Stayed 2 nights in Aug 2021 ### 2/10 Terrible #### Verified traveller Jul 29, 2021 Disliked: Cleanliness, amenities, property conditions & facilities This is not a hotel, also other guests had the same confusion I did thinking it was a hotel, the air conditioner was not working and they do nothing about it, the elevator was not working and no one could help with the suits. Finding the room was almost impossible by my own I needed a video call with the host. Also people in the pool were swimming with clothes (t-shirt and short). No water neither coke or coffee in the room. The best thing was that the person who contacted me was available when I need it, so that allows me to find the room. The place was dirty and I o have photos to prove it. ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 23, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities We really had a bad experience. Please be aware, the pictures are not the room they offer. Don't let yourself be fooled. ##### Verified traveller Stayed 7 nights in Jun 2021 ### 8/10 Good #### claudia Jun 15, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location Everything was like I expected . The bed was too small. But besides that . I was very happy with everything ##### claudia Stayed 3 nights in Jun 2021 ### 4/10 Poor #### Verified traveller May 4, 2021 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort Pontos negativos: Utensílios de cozinha bem engordurados e nao tinha nada para lavar; Falta de acendedor no fogão; Sem controle de ar condicionado então tinha somente uma opção ar ligado no máximo ou janela aberta; Chuveiro com pouca água; Falta de pano de prato; Cama com molas soltas, tinha uns lugares da cama que não dava pra deitar; Cadeira da mesa de jantar muito mole, tem que tomar cuidado para nao estourar; Na sacada nao tem nenhum opção para pendurar toalha ou roupas molhadas; O prédio tem uma arquitetura estranha, então tem que subir uns andares de escada, se você tem muita mala ou peso, prepara os braço. Pontos positivos: Vista para o mar linda da sacada; Bem próximo a Praia dos Delfines, tem como ir andando pela praia, cerca de 1.6km; Duas piscinas crianças e adultos; Tem ponto de ônibus perto, pode ir e voltar de boa; Fernanda super simpática, nao sei se essas melhorias depende dela mas recomendo passar uns dias como hospede para reconhecer essas falhas e tentar arrumar. ##### Verified traveller Stayed 2 nights in May 2021 ### 2/10 Terrible #### Guadalupe Oct 23, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities They never contact me I need to rent at her hotel I lost my money I m feeling yo frustrated ##### Guadalupe Stayed 1 night in Oct 2020 ### 8/10 Good #### Jon Mar 24, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities #### thus is a condo... not a hotel room room in need of tlc... overall room is satisfactory.. great view... fridge wasnt working.. broken door handle on slider doir.. sheets on bed slide off.. so you end up on mattress... room servuce once a week..aside from view .. i would give the room 2.5 stars ##### Jon Stayed 10 nights in Mar 2020 ### 4/10 Poor #### Verified traveller Feb 19, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ok The lady who rented this was nice to us. The hotel was rundown. We didn’t have towels, bed was very old and hard, dirty, no linens for hardly a thing. No outdoor setting. As stated, the renter was nice to my mother-in-law, the place was just very old. The rest of the hotel was separate so we were not helped for any reason at the front desk. Had to purchase our own towels, pretty much anything you’d typically see in any 1-star hotel. ##### Verified traveller Stayed 3 nights in Feb 2020 ### 2/10 Terrible #### Verified traveller Feb 2, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Just stay away. I was only there a few hours and walked away from the 3 days i paid upfront. The room smelled bad. Tried to shower no hot water no ac. The staff wanted nothing to do with me when i was tring to find my room. The location is fabulous they should tear it down and rebuild. ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 25, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bien vista al mar excelente ubicación muy bien ##### Verified traveller Stayed 3 nights in Jan 2020 ### 6/10 Okay #### Verified traveller Aug 3, 2019 Liked: Cleanliness Disliked: Staff & service, amenities When we for there then electricity was out and it was very hot. Only one choice for food and it was a buffet. ##### Verified traveller Stayed 3 nights in Jul 2019 ### 4/10 Poor #### Xnxnx Jul 30, 2019 Disliked: Amenities The extra fees going up to 100 dll. The bed was hard as a 4ock. The rail in the balcony crumbling Dow. No elevators we were in a 5th floor ##### Xnxnx Stayed 3 nights in Jul 2019 ### 6/10 Okay #### Verified traveller Jul 6, 2019 Disliked: Cleanliness La habitación está bien el colcho ya se sienten los resortes se termino el agua y yo pedí que no tuviera escaleras la habitación ya que viajaba con un adulto mayor y para colmo los elevadores no funcionó y cuando pasas para la playa en el área de La Cocina se viene un olor muy desagradable y los baños de la área de la Alberto estaban súper sucios y una mañana en el pasillo había botellas y cajas de cigarros la verdad lo ciento pero no recomiendo este servicio. Gracias ##### Verified traveller Stayed 4 nights in Jul 2019 ### 4/10 Poor #### Verified traveller Mar 27, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No internet, no in room safe Non working refrigerator-we had to defrost the freezer when we got there -??!! Floors not swept. Horrible nights sleep - new mattress is desperately needed - could feel the springs. No dish soap, no kitchen towels. No internet! Patio doors are broken and do not lock. No in room safe - !!?? Had to take our passports, camera, computer etc. to beach. ##### Verified traveller Stayed 2 nights in Mar 2019 ### 8/10 Good #### Verified traveller Mar 4, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Me gusto que no se nos molesto en nada. No me gusto que en la parte de condominios nadie te sebe dar informacion. ##### Verified traveller Stayed 3 nights in Feb 2019 ### 10/10 Excellent #### Antonio Aug 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy cómodo Fué buena, fueron muy claros desde la contratación, lo que incluía y lo que no, y lo que se podría hacer para incluirlo, fácil y muy sencilla el check in lo mismo que el out, muy cómodo, muuuuy completa la habitación como un minidepartamento que tenía de todo, buena ubicación, personal amable, en general fué muy cómoda la estancia, me explicaron muy bien por correo y por teléfono, buena conexión a internet, muchas gracias por las atenciones. ##### Antonio Stayed 4 nights in Aug 2018 ### 2/10 Terrible #### Silvia Aug 16, 2018 Disliked: Staff & service #### No good quality hotel Vrs big price! The price compared to the hotel was a terrible surprise, very bad conditions Vrs a very high price. To that, add that the web hotels.com bring me a price and then they add a taxes. No other websites make that, so at the end I pay a lot of for the hotel. ##### Silvia Stayed 2 nights in Aug 2018 ## Expedia's Latest Trends ### Hotels > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Privilege Aluxes Isla Mujeres Adults Only](https://www.expedia.ca/Cancun-Hotels-Privilege-Aluxes-Isla-Mujeres-Adults-Only.h2232591.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Selina Shared Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Selina-Cancun-Downtown.h37871073.Hotel-Information) > > [Mayambe Private Village](https://www.expedia.ca/Cancun-Hotels-Mayambe-Private-Village.h12468734.Hotel-Information) > > [Digital Nomads Hotel & Co-Living](https://www.expedia.ca/Cancun-Hotels-Nomads-Co-Working-Co-Living.h105903550.Hotel-Information) > > [Dreams Playa Mujeres Golf & Spa Resort - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Playa-Mujeres-Golf-Spa-Resort.h13363267.Hotel-Information) > > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Maya Cha'an Guesthouse](https://www.expedia.ca/Cancun-Hotels-Maya-Chaan-Guesthouse.h10268555.Hotel-Information) > > [Hotel Uxmal](https://www.expedia.ca/Cancun-Hotels-Hotel-Uxmal.h114123937.Hotel-Information) > > [YurInn](https://www.expedia.ca/Cancun-Hotels-YurInn.h31503746.Hotel-Information) > > [Hotel Kavia Plus Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Kavia-Plus.h61500633.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Casa La Ceiba](https://www.expedia.ca/Cancun-Hotels-Casa-La-Ceiba.h25008980.Hotel-Information) > > [Hyatt Centric Playa del Carmen - Downtown House & Beach House](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) > > [Hotel del Sol](https://www.expedia.ca/Cancun-Hotels-Hotel-Del-Sol.h3544559.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Departamento Rentas Vacacionales Cancun 003](https://www.expedia.ca/Cancun-Hotels-Departamento-Rentas-Vacacionales-Cancun-003.h23551527.Hotel-Information) > > [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > > [Hotel Colonial Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Colonial-Cancun.h7941149.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Mezcal Hotel](https://www.expedia.ca/Cancun-Hotels-Enigmatic-Hotel-Restaurant-Bar.h9768352.Hotel-Information) > > [La Maison Bleue](https://www.expedia.ca/Cancun-Hotels-La-Maison-Bleue.h74510278.Hotel-Information) > > [Casa Frida Kahlo](https://www.expedia.ca/Cancun-Hotels-Casa-Frida-Kahlo.h68336253.Hotel-Information) > > [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information)