3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Sandos Cancun All Inclusive

4.5 out of 5
Sandos Cancun All Inclusive
Cancun, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 623 out of 1406 reviews" "
Rating 8 - Good. 355 out of 1406 reviews" "
Rating 6 - Okay. 208 out of 1406 reviews" "
Rating 4 - Poor. 106 out of 1406 reviews" "
Rating 2 - Terrible. 114 out of 1406 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Minh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just ok
Stayed 3 nights in Apr 2024
Response from Web Relations on Apr 19, 2024
Dear Minh,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Tanisha LeJon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Web Relations on Apr 19, 2024
Dear Tanisha,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment we arrived we were treated so wonderfully. Edgar at the front desk made check-in very easy and continued to ensure that our stay was perfect through the week. Casanova at St-Trop was magnificent. Gerardo at Zandos was always smiling! Isa was wonderful and helped us with our excursion... such a sweet and friendly lady, i enjoyed chatting with her :) Esteban at the Japanese restaurant was incredible at putting on a show while cooking delicious food. Abraham and the entertainment staff were so fun and kept everyone in such a good mood. ALL the staff were always working so hard and so incredibly warm and friendly ... The resort was beautiful... the beach is spectacular and well kept, always clean. And the food/drinks were delicious I will recommend this place for anyone looking for a great vacation
Stayed 7 nights in Apr 2024
Response from Web Relations on Apr 19, 2024
Dear Lindsay,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like the overall stay except the dining experience at the steakhouse restaurant we was tricked in buying a bottle of wine without our knowledge
Stayed 3 nights in Apr 2024
Response from Web Relations on Apr 19, 2024
Dear Nicole,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service
The property overall was nice but needs a refurbishment. The rooms have dated furniture. The food was average. We were traveling with teenagers and there were no options for snacks, other than a pizza bar at the pool. There are no snacks provided in the room. There is no place to just grab a quick bite, other than the pool bar (which is sit down) or room service. Although poolside service was great, the drinks were not. Poor quality and just average. People reserve cabanas at like 5 AM!!! so there are never any to be had unless you wake up early. We had to get the concierge to book us dinner res as the app told us there were none available, even though there were open seats in restaurants. No omelet or egg station at the buffet. My kids did not like the buffet for lunch or dinner. The staff was friendly and helpful. The pool activities guys were great and helped to keep my kids occupied and active.
Stayed 8 nights in Mar 2024
Response from Web Relations on Apr 19, 2024
Dear BrianWe appreciate the time you have taken to write your review about your recent stay inSandos Cancún.Our guest's comments give us important feedback on our performance and provide us withgreat ideas on how to improve. We truly appreciate the time you gave us to talk to us, andthe opportunity to change the perspective of our service, as our goal is not only to makeour guests return, but also to make you feel comfortable as you are here to relax in a stressfree environment.Thank you for adding very generous remarks of the positive sides of your stay with us andmentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

8/10 Good

Wilber

Liked: Property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 19, 2024
Dear Wilber,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Crista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort, smaller means knowing activities staff, bar staff, restaurant's staff, hotel staff in general. Easy access to beach and pool. A little awkward how people reserve spots so early in the morning, but still lots of places to go for sun at the pools and the amazing beach. Buffet was delicious and the restaurants too. Activities day and night were so much fun. Would definitely recommend and go back!
Stayed 7 nights in Mar 2024
Response from Web Relations on Apr 19, 2024
Dear Crista,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Web Relations on Apr 19, 2024
Dear Angelica,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

2/10 Terrible

Tatiana

Travelled with partner
Liked: Cleanliness
Great property but the food is tasteless and alcohol is watered down lol
Stayed 5 nights in Feb 2024
Response from Web Relations on Apr 19, 2024
Dear TatianaWe appreciate the time you have taken to write your review about your recent stay inSandos Cancún.Our guest's comments give us important feedback on our performance and provide us withgreat ideas on how to improve. We truly appreciate the time you gave us to talk to us, andthe opportunity to change the perspective of our service, as our goal is not only to makeour guests return, but also to make you feel comfortable as you are here to relax in a stressfree environment.Thank you for adding very generous remarks of the positive sides of your stay with us andmentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

2/10 Terrible

Deanna

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely TERRIBLE! IF I go back to Cancun it will not be at this resort! On the 2nd day we were greeted by Manuel that helped us book our excursion we were returning from. Only after 5 minutes of being back in the room THREE security guards knocked on the door, saying they smell marijuana. I was immediately offended, because there was no smoke smell, I don’t do drugs, and I just got there. After searching my room, I told THEM to get there supervisor. He gets to the room promptly and I asked did he smell smoke in the hallway or does my room smell like smoke HE SAID NO! He said a report was made that’s why they came to my room. I told him security said they smell drugs, so I need them to get the story straight. Instead of trying to rectify and apologize, I get told I should come down after being disrespected and my room being searched. When I get to the manager Rey he was apologetic and explained a report was made about someone in the pool area, NOT on the 7th floor where three security guards came to and it occurred when we were not there (but this wasn’t racial profiling according to them). Rey upgraded us to a suit and said he would make dinner reservations for my birthday. The upgraded suite didn’t have an air conditioner and the reservations were not made. I tried to make the best out of this 40th birthday disaster, but I will never ever recommend this place.
Stayed 4 nights in Apr 2024
Response from Web Relations on Apr 19, 2024
Dear DeannaWe appreciate the time you have taken to write your review about your recent stay inSandos Cancún.Our guest's comments give us important feedback on our performance and provide us withgreat ideas on how to improve. We truly appreciate the time you gave us to talk to us, andthe opportunity to change the perspective of our service, as our goal is not only to makeour guests return, but also to make you feel comfortable as you are here to relax in a stressfree environment.Thank you for adding very generous remarks of the positive sides of your stay with us andmentioning the services that made your stay more comfortable.Sincerely,

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival I think the front desk can do better about making guests fell welcome. We arrived very early and I had tried to message the hotel ahead of time. No one responded to my messages and when we got there we were tired from travel. I understand there were not rooms but when there was a shift change the front desk person did not inform the next shift that we were waiting so we had to repeat ourselves all over again. After that everything was amazing!
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 19, 2024
Dear Tara,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Marie, Oviedo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic! Dont forget your tip money at the bars, restaurants, etc
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 19, 2024
Dear Marie,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from Web Relations on Apr 9, 2024
Dear Omar,I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest wishes,Web Relations Sandos Cancun

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this place was great until late night that when the services suffered they said 24 hour services but that wasn't true after 11 no one answers the phone they want you to use an app for everything but the app is broken and bugged so almost impossible to use.
Stayed 5 nights in Apr 2024
Response from Web Relations on Apr 9, 2024
Dear Daniel,I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest wishes,Web Relations Sandos Cancun

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was a good stay for a couple days. Strong drinks. Food was not great
Stayed 3 nights in Apr 2024
Response from Web Relations on Apr 8, 2024
Dear Jenny,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful. Well maintained.
Stayed 3 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Benjamin,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Lyndse

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful beach- highlight of the trip. Very comfortable beds. Food was ok. The Japanese restaurant was delicious but all buffet food was average or below average. People were friendly. Rooms/ cabanas / hotel could use some upgrades. - clean but some of the property not up kept. Would give this a 3 star.
Stayed 4 nights in Apr 2024
Response from Web Relations on Apr 8, 2024
Dear Lyndse,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Siir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 3 nights in Apr 2024
Response from Web Relations on Apr 8, 2024
Dear Siir,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and always willing to help.
Stayed 5 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Alvaro,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Tara L

Travelled with partner
No outside night entertainment, limited restaurants and same food one the buffet every day!
Stayed 6 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Tara,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Gergana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite enough, clean and friendly stuff
Stayed 5 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Gergana,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Hamid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally very good but not to have a jacuzzi and gym to be used for free is not a good loo k
Stayed 6 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Hamid,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing , staff was friendly and at your disposal all times. Entertainment was next level , pool party , Abrajam was one of the amazing dancers took you to dance no brakes LoL!!! Food WoW!!! Over all amazing!! I am definitely going back!!!
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Marija,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Kiril

Travelled with group
Liked: Staff & service, amenities
M
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Kiril,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Synesha L

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Synesha,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

glanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well maintained. The rooms are rather large with a large bathroom; including a soaking bath. Nice amenities included in the room. Pool area is well maintained and very enviting. Separate lounging areas make for great options. The beach is breathtaking. The only down fall was the amount of seating/ lounge chairs on the actual beach. Just not enough to accommodate their guest. The VIP BEACH area is a joke! Its too small! The dining options are truly nice if your lucky enough to get a reservations; however, the open buffet is quite satisfying. We also like that the resort offers night entertainment. The Masquerade show was awesome! If your asked to view a timeshare don't feel pressured. You can say no. The servers work very diligently while greeting guest with smiles. I love how they are eagered to help one another to assure guest needs are met. Team work makes the dream work! Most of the clerks at the front desk were pleasant but we did encounter two who were not as eagered to assist. Over all, you won't go wrong with choosing to stay at Santo's Cancun. Even with a few hickups you'll be happy with this chose. Nothing is perfect & after all its CANCUN!
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Glanda,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Alejandro, El paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones, el personal, el show, restaurantes; todo excelente nomás que No recibí ninguna de las amenidades de VIP ACCESS querían que pagara 100 usa dlls por persona por noche
Stayed 3 nights in Feb 2024
Response from Web Relations on Apr 8, 2024
Estimada Alejandro,

Muchas gracias por compartir sus experiencias con la comunidad de Expedia. Es un placer leer sus comentarios y estamos seguros que esto ayudará a muchos viajeros a confirmar que Sandos Cancún es la opción perfecta para sus vacaciones.

El servicio que ofrecemos cada día sólo se ve recompensado cuando nuestros huéspedes se van contentos a casa y nos recuerdan con una sonrisa, y me da gusto saber que este es el caso de ustedes.

Saludos Cordiales, Web Relations Sandos Cancun

2/10 Terrible

Vladislav

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Web Relations on Apr 8, 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Paige Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly! We really loved all of the food. The beach and pool were beautiful. We did have to get up pretty early to save spots around the pool each day.
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Paige,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Nadarajah, Anderson

Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t like the AC making loud noises and we were not able to control the fan speed. Water started dripping from the AC.
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Nadarajah,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

2/10 Terrible

Panagiotis

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The did not honor the vip benefits. The charged us for a room uograde. The food and service was very disappointing. Had most of our dinners off the property.
Stayed 5 nights in Mar 2024
Response from Web Relations on Apr 9, 2024
Dear Panagoitis,We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

8/10 Good

Caleb

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Caleb,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Naazra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely visit again. This hotel is clean and has fun activities in the day and night. Great food choices and friendly staff
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Naazra,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, location, and good selection at buffet every day. The resort should have more lounge chairs by the pool and beach as well as some umbrellas for chairs by the beach. Beautiful beach!
Stayed 3 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Rebecca,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about the wonderful staff at Sandos. They were kind and personable and always available to help if needed. The only downside to our stay was trying to find a spot at the pool that wasn’t “reserved” and one of the restaurants (Seasons) was not very good at all. Other than that we had an amazing experience and would definitely come back!
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear Amy,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Laura

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Web Relations on Apr 8, 2024
Dear Laura,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

2/10 Terrible

Ronak G

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Was very disappointed with this resort. The resort did not give us the Expedia vip rewards. They told us there were no room upgrades available, then tried to sell us a room upgrade. They tried to force us in a meeting about booking room through them and not using Expedia. We were a party of 6 and it was nearly impossible to make reservations for the restaurants. The food quality was poor and we had to eat off property many times. The wait staff was amazing and very attentive at the pool and beach area. Beach was beautiful. Would not stay here again.
Stayed 3 nights in Mar 2024
Response from Web Relations on Apr 9, 2024
Dear Ronak,We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

6/10 Okay

Robert, Chicago

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I thought the staff was really nice and treated us very well. I think there should be more going on for night life. The pool is ok but could really use a swim up bar.
Stayed 7 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear Robert,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

4/10 Poor

Solomon

Travelled with partner
There is no unique about this property. They keep hustling you for upgrades or time sheers.
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear Solomon,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Arif

Travelled with partner
The resort is great, staff was very nice and helpful. It has weird smells/odors around certain parts of the building ranging from the street to the actual beach in the back. The food was okay in 3 of the 4 restaurants they have there, gaijin was the best by far out of all the restaurants. It’s Japanese hibachi in case you’re wondering. But I recommend it if you are just trying to go to the beach and drink.
Stayed 8 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear Arif,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, had everything we needed and liked that it’s not massive like some of the resorts. Great room service and breakfast buffet. Also liked the poolside restaurant and brick oven pizzas. There were a few nights with very loud music in the club which was mostly ok because it was over by 9pm, but one night it went until midnight and I couldn’t believe how loud it was. You can hear literally everything in the halls too, and I suggest they upgrade the towels in the rooms and at the pool. Overall give it 4 stars, we had a great trip!
Stayed 5 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear Diane,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Kushkarn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort!
Stayed 6 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear Kushkarm,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Cody Wayne

Stayed 6 nights in Mar 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear Jennifer,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Gillian

Travelled with group
Liked: Cleanliness
The swimming at the beach was great and better than other resorts we’ve stayed not in the hotel zone. However, to get a spot at the beach with any sort of shade you have to wake up early and save a spot. The food was okay, but not great. The best food was at the buffet. We had issues with our rooms when we arrived but were told it was a request to have two beds, but not a guarantee. The room service was bad, do not recommend it at all.
Stayed 5 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear Gillian,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

David Alfredo Lopez, Santa Barbara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall relaxing experience. Staff were nice. They will push to sell you their royal elite membership. Just say no if you are not interested.
Stayed 4 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear David,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Good

Calvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Power outages and food was not the best, friendly staff
Stayed 6 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear Calvin,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Shuk Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to say thank you to Jesus in buffet restaurant, he is amazing.
Stayed 5 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear Shuk,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Keegan

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Web Relations on Apr 3, 2024
Dear Keegan,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff were very friendly. Staff were also very helpful. I enjoyed the activities that they had daily at the resort. I didn’t have a need to leave the resort for anything. The only thing that I didn’t like was that there was no latch on the inside of my room door to keep anyone from using a key to walking in without my permission while I’m in the room. I improvised and set a little trap to know if someone is coming in, but I would prefer the latch be on the door like all other rooms I’ve ever been in. Other than that, the resort was awesome.
Stayed 2 nights in Mar 2024
Response from Web Relations on Apr 3, 2024
Dear Paris,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun