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Get an overview of this hotelUpscale resort on the beach, with 3 outdoor swimming pools

VIP Room Upgrades & More


Nestled on the beach, this Hotel Zone resort is within 3 mi (5 km) of Playa Ballenas, La Isla Shopping Mall, and Playa Delfines. El Rey Ruins is 2.4 mi (3.8 km) away.

Resort Features

Catch some rays at the beach or spend the day relaxing at Sandos Cancun Luxury Resort All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.

Room Amenities

All 212 rooms feature thoughtful touches like free minibar items and pillow menus, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include pillowtop beds, iPod docks, and room service.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball


  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga


  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Premium food items
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Sandos Cancun Luxury Resort All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Sandos Cancun Luxury Resort All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 4 restaurants. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary high-speed wireless Internet access. This all-inclusive resort also offers outdoor tennis courts, a health club, and a spa tub. Onsite self parking is complimentary.

Sandos Cancun Luxury Resort All Inclusive has designated areas for smoking.

  • Babysitting or childcare (surcharge) 
  • Beach umbrellas 
  • Free WiFi 
  • Beach sun loungers 
  • Pool sun loungers 
  • Beach towels 
  • One meeting room 
  • Spa tub 
  • Gift shops or newsstand 
  • 24-hour front desk 
  • Total number of rooms - 212 
  • Number of floors - 8 
  • ATM/banking 
  • Bar/lounge 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Full-service spa 
  • Turkish bath/Hammam 
  • Hair salon 
  • Health club 
  • Number of outdoor pools - 3 
  • Designated smoking areas 
  • Pool umbrellas 
  • Tours/ticket assistance 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Rooftop terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Free beach cabanas 
  • Free self parking 
  • Conference space size (meters) - 581 
  • Year Built 1998 
  • Number of restaurants - 4 
  • Conference space size (feet) - 6254 
  • Conference center 
  • Outdoor tennis courts 2 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Steam room 
  • Wedding services 

Family Friendly Amenities

  • Outdoor pools  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Room Amenities

  • In-room safe (laptop compatible) 
  • Free cribs/infant beds 
  • Climate control 
  • Air conditioning 
  • Phone 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • In-room massage available 
  • Slippers 
  • Separate bathtub and shower 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Desk 
  • Cable TV service 
  • Flat-panel TV 
  • HDTV 
  • Free WiFi 
  • iPod docking station 
  • Blackout drapes/curtains 
  • Room service 
  • Connecting/adjoining rooms available 
  • Pillowtop mattress 
  • Pillow menu 
  • Rollaway/extra beds (free) 

Where to Eat

Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only.

Bar One - This lobby lounge overlooks the pool.

Room service is available.

Nearby Things to Do

Outdoor tennis courts and a health club are featured at the resort. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a steam room.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Boat tours nearby 
  • Scuba diving nearby 
  • Golfing nearby 
  • Parasailing nearby 
  • Aerobics on site 
  • Kayaking on site 
  • Sailing on site 
  • Snorkeling on site 
  • Volleyball on site 
  • Windsurfing on site 
  • Yoga classes/instruction on site 
  • Beach volleyball on site 
  • Beach yoga on site 

Spa Services

Spa del Mar has 13 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage 
  • Deep tissue massage 
  • Prenatal massage 
  • Steam room in spa 
  • Thai massage 
  • Reflexology 
  • Sports massage 
  • Number of treatment rooms 13 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Minimum age to access spa is 16 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Accessible path of travel 
  • Accessible parking 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

Parking height restrictions apply


The charges below are included in your overall room price:
  • New Year's Eve gala dinner fee
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Late check-out fee: MXN 900
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

A resort fee is included in the total price displayed. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
  • The property is a member of Preferred Hotels & Resorts.
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