Nous souhaitons agradecer nos aimables commentaires et nous espérons recevoir votre visite nuevamente.Salutations cordiales,

Nous apprécions vos aimables commentaires et espérons avoir le plaisir de recevoir à nouveau votre visite.Avec nos meilleures salutations,

Nous tenons à exprimer notre gratitude pour les commentaires que vous avez formulés à propos de votre récente visite, car ils nous aident à comprendre comment nos clients apprécient leur séjour chez nous. Notre objectif est toujours d'atteindre une satisfaction maximale de nos clients et nous sommes ravis d'apprendre que vous avez apprécié vos vacances à l'hôtel. Nous nous efforçons continuellement d'offrir la meilleure qualité et de veiller à ce que tous nos clients rentrent chez eux avec de beaux souvenirs de leurs vacances.Nous espérons avoir le grand plaisir de recevoir à nouveau votre visite et continuer à dépasser vos attentes.Avec nos meilleures salutations

Nous tenons à vous remercier pour votre aimable avis, nous sommes sûrs qu'il sera d'une grande aide à notre communauté de voyageurs.Nous espérons que vous nous donnerez l’opportunité de continuer à recevoir votre visite et de continuer à dépasser vos attentes.Avec nos meilleures salutations

Merci pour vos commentaires, nous vous informons que c'est la saison des sargasses sur nos côtes, nous vous proposons de vous renseigner lors de votre prochaine visite pour savoir si c'est dans la saison.Nous sommes désolés de ne pas avoir pu répondre à vos attentes, nous espérons que vous avez passé un bon retour chez vous.Avec nos meilleures salutations,

Agradecemos su amable valoración, nos hubiera gustado conocer sus comentarios.Esperamos nos brinde la oportunidad de recibir su visita nuevamente y podamos superar sus expectativas.Saludos Cordiales,

Nous tenons à vous remercier d'avoir choisi notre hôtel pour vos vacances, ainsi que d'avoir pris le temps de commenter votre expérience avec nous. Chez Occidental Tucancún, nous accordons une grande importance à notre personnel, qui est axé sur le service client, car nous sommes pleinement conscients que leurs interactions avec eux ont un impact énorme sur l'expérience globale des vacances dans nos hôtels. Par conséquent, nous sommes très déçus de lire vos commentaires concernant le service que vous avez reçu et nous nous engageons à modifier toute action qui nous éloigne de notre objectif, à savoir que nos clients se sentent pris en charge et bienvenus à tout moment. Nous sommes désolés de lire votre insatisfaction concernant la propreté de certaines zones de l'hôtel, nous nous efforçons de fournir une efficacité totale dans ce domaine. Nous sommes pleinement conscients que l'hygiène et la propreté sont des aspects d'une grande importance pour que nos clients se sentent à 100% à l'aise dans nos hôtels. Pour une future occasion, n'hésitez pas à contacter notre réception pour signaler d'éventuelles imperfections dans le service. L'équipe agira rapidement avec l'intention de régler le problème et de corriger toute situation qui n'est pas conforme à nos normes établies. Merci encore une fois de nous avoir choisis et pour vos critiques constructives, nous nous réjouissons de l'opportunité de vous servir à nouveau à l'avenir et d'avoir l'opportunité de dépasser vos attentes. Avec nos meilleures salutations,

Nous apprécions vos aimables commentaires et nous nous réjouissons de vous accueillir si vous visitez à nouveau. Avec nos meilleures salutations,

We would like to thank you for your kind review, we would have liked to know your comments, however we hope you will give us the opportunity to receive your visit again and we can regain your trust.Kind regards,

Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

We appreciate your important comments and important observations which will be transmitted to the corresponding area for follow-up.We hope you give us the opportunity to receive your visit again and we can regain your trust.Kind regards,

Deseamos agradecer su amable valoración y esperamos recibir su visita nuevamente.Saludos cordiales,

Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

Agradecemos sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

We would like to thank you for your kind comments and we hope to receive your visit again.Kind regards,

Deseamos agradecer su amable valoración y esperamos recibir su visita nuevamente.Saludos cordiales,

We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

Deseamos agradecer su amable valoración, nos hubiera gustado conocer sus comentarios.Esperamos tener el placer de recibir su visita nuevamente y podamos superar sus expectativas.Saludos cordiales,

We are sincerely sorry to read that your stay at our hotel was below your expectations, we appreciate the time you took to share this information about your experience. We certainly believe that there is always room for improvement and your constructive opinion is very valuable to us.Once again, thank you for your visit and constructive criticism, we hope you had a good trip home and we would like to have the pleasure of welcoming you back to our hotels, ensuring in advance our best intentions at all times.Kind regards,

We would like to thank you for choosing our hotel for your vacation, as well as for taking the time to comment on your experience with us.Access to our WiFi service may be slower during peak times when many customers want to connect to our network. However, we will pass on your comments to our technical department for review and improvement.Once again we thank you for your kind opinion of our hotel and we hope to welcome you again in the future.Kind regards,

We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

Thank you for sharing your opinion about the hotel. In fact, from what you describe, it seems that some aspects of your stay did not meet our usual standards of service; Please accept our sincerest apologies for not making your stay with us a perfect time of relaxation and we greatly appreciate that you took the time to let us know.We hope to receive your visit again and we can regain your trust.Kind regards,

We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

We appreciate your comments, your important observations will be transmitted to the corresponding area for your information.We hope to receive your visit again and we can totally exceed your expectations.Kind regards,

We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

We thank you for sharing your opinion about your stay at the hotel. It's wonderful to hear that we were able to make your stay special. We would love to welcome you again very soon. Kind regards,

We sincerely appreciate the time you took to share your opinion after your visit to our hotel. Regarding the incidents regarding the cleanliness of your room, we would like to offer our sincere apologies as these are clearly practices that do not meet our quality standard. We thank you in advance for your opinion about our buffets, although we regret that we were not able to satisfy your culinary desires on this occasion. You can be sure that your comments will be shared with our chefs. Regarding the decorations, we regret not having informed you that they are previously scheduled with the concierge department for their respective follow-up, this is because they are not included in your reservation, however, it is possible to schedule a significant amenity during your stay. We appreciate the time you took to share your concerns, we hope you will give us the opportunity to serve you better in the future.

Thank you for your wonderful comments about the service you received from the team members, we look forward to welcoming you again. Best regards,

We would like to thank you for your kind review, we hope to regain your trust on your next visit. Kind regards,

We appreciate your comments, rest assured that we will follow up on your important observations and we hope to receive your visit very soon.Kind regards,

We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

Deseamos agradecer su amable valoración y esperamos recibir su visita nuevamente.Saludos cordiales,

Deseamos agradecer su amable valoración, nos hubiera gustado conocer sus comentarios, sin embargo esperamos nos permita la oportunidad de recibir su visita nuevamente y podamos recuperar su confianza.Saludos cordiales,

We appreciate your comments, we inform you that you can enter our official page where all the services and upgrades that the hotel offers are described.We are sorry that you were not properly informed and did not enjoy your vacation.Kind regards

We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

We would like to thank you for your comments. As you mentioned, we are a family hotel. We inform you that in the center of the hotel zone you can find all kinds of entertainment for all ages.We hope you visit us again in the future.Kind regards

We appreciate your comments, we are sincerely sorry to read that you were ill during your stay and we are sorry that we were not informed immediately as we would have been able to help you and call a doctor for a check-up. However, we would like you to be reassured regarding our hygiene procedures and point out that our hotel, like any other hotel in our chain, undergoes regular internal and external checks on food safety and adheres to Strict regulations on food processing, handling and preservation. Under no circumstances would we put the health of our guests at risk by offering food not suitable for consumption.Once again, thank you for your visit and constructive criticism, we hope you had a good trip home and we would like to have the pleasure of welcoming you back to our hotels, ensuring in advance our best intentions at all times.Kind regards

We appreciate your comments, we hope to receive your visit and completely exceed your expectations.Kind regards

We would like to thank you for the positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations.We hope to have the great pleasure of receiving your visit again and continue to exceed your expectations.Kind regards,

We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,